AFC motorcycles (Palmerston North)

[KLOWN]

I have a bit of a conundrum, I dropped my rear shock off at afc motorcycles last tuesday to be rebuilt and they said it would be ready by friday, if I was lucky, thought that would be ok. Now I rang up on friday and they said it had been a busy week and it would be done early next week, I could handle that. I rang today to see if it had been done and i'm told that it would be ready this friday, IF i'm lucky. Now I'm none to happy about this becuase i use my bike as my main form of transportation and they said it would only be a couple of hours for them to do. I don't see how they can't find a couple of hours in thier week to fit me in. I pretty sure the shock hasn't even een started on so I want to take it elsewhere, even if I have to wait a week again. Is this reasonable? or am i being a bit hasty here? also does anyone know of a good place that will rebuild shocks, somewhere around/in the manawatu?

[bert_is_evil]

I think that's reasonable, also I'm sure once you explain that you'd like to take it elsewhere because of the delay they'll manage to find the time to squeeze it in

[emaN]

if i were rebuilding stuff i'd take it to shaun.
sounds like they givin' you the run-around.

[KLOWN]

if i were rebuilding stuff i'd take it to shaun.
sounds like they givin' you the run-around.

talked to shaun first, he reckoned that they were quoting a good price so should let them at it.

[WRT]

The general Kiwi attitude is if it's being done at a good price, then you cant complain about shocking service.

[Ixion]

Cheap, quick, done well. Choose two out of three.

[Brian d marge]

Cheap, quick, done well. Choose two out of three.

All three , if they were any good .......

Stephen

( unless the shock is completly rooted )

[James Deuce]

Cheap, quick, done well. Choose two out of three.

Except you can't have cheap and quick.

[avgas]

My recommendations is get it well done - from recall that shock is not a standard item - never did find out what it is from, along with the swingarm.
But yeh sounds like either a) they are so awesome that they are flooded with work or b) your not a high priority.

[kiwifruit]

prehaps go in and see them?

[Ixion]

Except you can't have cheap and quick.

Oh, you can. That famous engineering firm Bodgers and Bashit specialise in cheap and quick. Guaranteed to last to the end of the driveway.

[MSTRS]

What about the guys in Hawera. I know they are Ohlins, but...you never know, perhaps they can assist?

[grego]

most everybody in this loverly country reserves the right to screw you, be they motorbike mechanic, car mechanic , plumber , electrician, doctor , hairdresser or whatever................

If you moan about a crappy job or slow service the answer is inveriably:"What do you expect for this price" !

Please don't forget you DO LIVE in the country that has as a motto: She'll be right, mate !!!
This does not then make for: Great job,great price and in good time. If you desire such services you might consider emigration.
:second:

[KLOWN]

its not bothering me too much, its just a little annoying. I don't think i'll be bothered taking it anywhere else but i am going to have a moan if they don't have it started by friday. i have been told they are pretty good, they do seem to have alot of work on.

[Brian d marge]

Except you can't have cheap and quick.


I am going out on a limb here you can have both. A good mechanic will/should be fast ,efficient thereby saving you money ...

Jack of all master of none ,,,will take a bit longer

Stephen

[cowboyz]

My recommendations is get it well done - from recall that shock is not a standard item - never did find out what it is from, along with the swingarm.
But yeh sounds like either a) they are so awesome that they are flooded with work or b) your not a high priority.


If your bike is older than 5 years or you did not buy it off them then option B. Option A just doesn't sound viable.


prehaps go in and see them?

Best of luck with that idea. The manager/owner is a PR god. He will smile and shake your hand and lie through his teeth to stall time. You will walk away going "that went well, I am happy to wait another 76 weeks for the job to get done now"


Go pick it up and talk it elsewhere. There is a guy in Malden Street who does them. Cant remember the name of the shop but it is an engineerign firm just down from the old allflex building. I have heard good things about him.

[Storm]

They were probably flat tack with the woodville motocross on last weekend as well

[S&S]

Anybody know of a good shop to get a shock rebuilt in Auckland?

[Busted]

Hello, Brendan here from AFC. We have left messages on your mobile but had no answer. Can you please call us.

[KLOWN]

They were probably flat tack with the woodville motocross on last weekend as well

yep they were, said thats y they couldn't get it done last friday. but to move it to next friday and add "if your lucky" irritates me

[denill]

The manager/owner is a PR god. He will smile and shake your hand and lie through his teeth to stall time. You will walk away going "that went well, I am happy to wait another 76 weeks for the job to get done now"


I have dealt with Brendan on a number of occasions and my experiences have ALL been good. :yes: :yes:
That's just my 10 cents worth - as you can't have 1, 2 or 5 now.

[Bonez]

yep they were, said thats y they couldn't get it done last friday. but to move it to next friday and add "if your lucky" irritates meIf no joy take it to Phil Turnbles. Your post on KB may have prompted them into action though.

[Dave C]

Anybody know of a good shop to get a shock rebuilt in Auckland?

I had a shock for an early GSXR rebuilt at Colemans Suzuki (after having been told by another shop that they were impossible to rebuild, but he could sell me a new one...). Colemans did a top job, and from memory only cost about the same as having new seals and oil in the forks. Following the thread - if I get mucked around by a bike (or other) shop, I become the 'squeaky wheel' guy. Keep on their case, talk to the boss, remind them of exactly what promises / commitments they have made, generally make it more of a hassle for them to keep fobbing you off than to just do the job! I used to supply parts to the motor trade, so I know that shit happens and sometimes jobs get held up, but without being unreasonable about it I think if more people did complain about shitty service the culprits might be less inclined to over-promise and under-deliver.

[cowboyz]

I have dealt with Brendan on a number of occasions and my experiences have ALL been good. :yes: :yes:
That's just my 10 cents worth - as you can't have 1, 2 or 5 now.

Without knowing anything about anything I bet your bike is either less than 5 years old or you brought it off them.

In any case, It is the old addage. First impressions count. My first, and last dealings with Brendon was when I called in and watched a 20-something finish working on my bike. The 20-something gave me a run down on the work HE had been doing on my bike all day. It all turned to custard and then in a meeting with Mr PR God he tells me that a mechanic of 20 years experience that they poached from turnballs worked on my bike. Smiling all the way while he filled the air with bullshit. I don't take getting lied too very well at all. I don't confront people. I just move on to someone else who will show a little respect while they take my money.

PS that was my $530 worth for replacing a $200 tyre, putting wheel bearing in, putting a seal in the gear shift lever and putting my brake pads in backwards.

[KLOWN]

an update here, have been contacted by afc, shaft is screwed on shock and a new one is getting done. To clarify this thread i was just wondering if this time frame was normal or not. I am NOT ragging on afc, I have had only great service by thier parts people and this is my first experience with the work shop. i just need a little less "if your lucky" and a little more actual time frame, i am a patient man if its explained to me.

[ajturbo]

an update here, have been contacted by afc, shaft is screwed on shock and a new one is getting done. To clarify this thread i was just wondering if this time frame was normal or not. I am NOT ragging on afc, I have had only great service by thier parts people and this is my first experience with the work shop. i just need a little less "if your lucky" and a little more actual time frame, i am a patient man if its explained to me.


T h e P e t r o l g o e s i n t h e b i g f u n n y s h a p e d t h i n g t h a t w e c a l l a p e t r o l t a n k.....


:innocent:

[KLOWN]

T h e P e t r o l g o e s i n t h e b i g f u n n y s h a p e d t h i n g t h a t w e c a l l a p e t r o l t a n k.....


:innocent:


ya smart arse... we will see whos laughing when you discover the sand thats added to the 2 stroke oil

[Bonez]

Klowns bike is back on the track. Help him refit the shock this evening, with a few alsymer moments, after receiving a desprate plee for assistance ;). Just needs a rear tyre to get him to Auckland.

Have fun mate and keep us posted on your progress up there.

[FlangMasterJ]

AFC are tops!:yes:

Purchased 4 bikes off Brendan. Always a pleasure to deal with.