Ignored in Bike Shops?

[N3wbbik3r]

I would like to ask what bike shops in Auckland people use, or have had the best service from. The reason I asked is I went into 2 shops in Auckland to look at the 250 range. I sat on bikes looked around, attempted to make eye contact with the sales people (to attempt to get there attention) But for some reason they did not seem interested in speaking to me. ( I dont think I have bad BO)
As I am looking at purchasing a bike and gear, I would of thought I would of been a great customer to have. I am not whinging, and If they were busy I would of understood. But they werent. I will try these shops again as I am happy to give them a second chance but if again I am ignored I will look else where. I am a customer who shops purely on service, especially after sales service. Is there a secret handshake I need to be aware of to get the sales guys attention. :spudwhat: :spudwave:

[Yamahamaman]

I would like to ask what bike shops in Auckland people use, or have had the best service from. The reason I asked is I went into 2 shops in Auckland to look at the 250 range. I sat on bikes looked around, attempted to make eye contact with the sales people (to attempt to get there attention) But for some reason they did not seem interested in speaking to me. ( I dont think I have bad BO)
As I am looking at purchasing a bike and gear, I would of thought I would of been a great customer to have. I am not whinging, and If they were busy I would of understood. But they werent. I will try these shops again as I am happy to give them a second chance but if again I am ignored I will look else where. I am a customer who shops purely on service, especially after sales service. Is there a secret handshake I need to be aware of to get the sales guys attention. :spudwhat: :spudwave:
Hehe
I am extremely pleased with the service I get from Tony Rees Motorcycles in Whakatane. Not local, but the ride down makes it all worthwile. :2thumbsup

[DEATH_INC.]

I've always been looked after by Holeshots.
And if yer looking for gear/tyres see Kerry at Motohaus tyres.
The other shop that gave me really great service was Baycity m/c's in tauranga.

[Mongoose]

I would like to ask what bike shops in Auckland people use, or have had the best service from. The reason I asked is I went into 2 shops in Auckland to look at the 250 range. I sat on bikes looked around, attempted to make eye contact with the sales people (to attempt to get there attention) But for some reason they did not seem interested in speaking to me. ( I dont think I have bad BO)
As I am looking at purchasing a bike and gear, I would of thought I would of been a great customer to have. I am not whinging, and If they were busy I would of understood. But they werent. I will try these shops again as I am happy to give them a second chance but if again I am ignored I will look else where. I am a customer who shops purely on service, especially after sales service. Is there a secret handshake I need to be aware of to get the sales guys attention. :spudwhat: :spudwave:


Wave a quadzillion dollars under their nose, then they might get the hint!
But, in fairness to the salesmen/women, they must et a heap of wannabe's looking at and sitting on bikes. Maybe they had troubke deciding if you were a customer or a wannabe?
Either way there is no excuse at not asking, soon sort out a customer(cash) for them to help.

[KATWYN]

We got our bikes from Haldanes in Mt Eden. We went to
Red Baron to buy an R1 & an R6 - We had brought bikes
at Red Baron before but they were'nt cost competitive so
we used Haldanes.

Richard,Chris and his wife at Haldanes were great. Gave
a great deal. No hassels. and were keen to help us with
what we wanted.

They are a Yamaha and Ducati agent. (I noticed its an R6
that you want)

Mike at Mt Eden motorcycles might be worth a look as well.

[Two Smoker]

We got our bikes from Haldanes in Mt Eden. We went to
Red Baron to buy an R1 & an R6 - We had brought bikes
at Red Baron before but they were'nt cost competitive so
we used Haldanes.

Richard,Chris and his wife at Haldanes were great. Gave
a great deal. No hassels. and were keen to help us with
what we wanted.

They are a Yamaha and Ducati agent. (I noticed its an R6
that you want)

Mike at Mt Eden motorcycles might be worth a look as well.Try Mike at Mt Eden Motorcycles, Haldanes is no longer a dealer in Yamaha, has now moved onto Suzuki...... Personally i deal with Colemans, havnt delt with the sales people but the mechanics (Ross and John) and parts guys (Alistar and Dan) are awesome :niceone: just walk upto them and tell them what your looking for, thats what i always do.....

[Magua]

I've allways had good help at Cyclespot and Holeshot on Barrys Point Rd.

[wkid_one]

Funny thing is - I know most of the people in the bike shops - so get pretty good service where ever - maybe I spend too much time in them?

[SPman]

Funny thing is - I know most of the people in the bike shops - so get pretty good service where ever - maybe I spend too much time in them? Me too - except Holeshot!

[Menial]

Mt Edens have treated me well, I have always found all sales people to be overly helpful if anything.

[Posh Tourer :P]

You really do have to go up and start the conversation. Most people are just kicking tyres....

[Holy Roller]

Hehe
I am extremely pleased with the service I get from Tony Rees Motorcycles in Whakatane. Not local, but the ride down makes it all worthwile. :2thumbsup

The provincial towns seem better at service than the larger city ones. I have always found the guys at Tony Rees very helpful. I'm getting a new tyre fitted this week ready for the cold kiwi. They even helped with advice when I broke down in Feilding, looking up on their computer for the spares that I needed. These guys generate loyatly in their customer base buy giving top service.

I think that they have a 250 in at present give them a call they have an 0800 number 0800 926 242
They even have the only 2track dirt bike in NZ in store.

[ching_ching]

I would like to ask what bike shops in Auckland people use, or have had the best service from. The reason I asked is I went into 2 shops in Auckland to look at the 250 range. I sat on bikes looked around, attempted to make eye contact with the sales people (to attempt to get there attention) But for some reason they did not seem interested in speaking to me. ( I dont think I have bad BO)
As I am looking at purchasing a bike and gear, I would of thought I would of been a great customer to have. I am not whinging, and If they were busy I would of understood. But they werent. I will try these shops again as I am happy to give them a second chance but if again I am ignored I will look else where. I am a customer who shops purely on service, especially after sales service. Is there a secret handshake I need to be aware of to get the sales guys attention. :spudwhat: :spudwave:

Secret handshake? Cross my palm with silver... and lots of it brudder!! :msn-wink:

[Indiana_Jones]

I've always been looked after by Holeshots.


Same here, they are pretty mint :)

-Indy

[Hitcher]

I have ranted on this subject before in the "Worst bike shops thread". Needless to say, Motomart still ranks up there (down there). One day I will push a Ducati out the door just to see what happens!

It all starts with people that may understand bikes but not customers.

[vifferman]

I would like to ask what bike shops in Auckland people use, or have had the best service from. The reason I asked is I went into 2 shops in Auckland to look at the 250 range. I sat on bikes looked around, attempted to make eye contact with the sales people (to attempt to get there attention) But for some reason they did not seem interested in speaking to me. I've had no problem getting attention from sales people in any of the bike shops I've been in, especially when they haven't been busy. This includes Mt Eden M/C, Spectrum, Holeshot, Red Baron, Cyclespot and Colemans. Of course, you can get a bad day, or strike bad salesmen, and it may be that because you weren't wearing bike gear they thought you were just a 'tyre kicker' (not that that's any excuse, and I've had no problems with that myself).

[claire]

I bought my 600 form Mike at Mt Eden Motorcycles and he was great. They had a huge range of 250's at the time and always seem to advertising heaps of 250's. I phoned Mike first and then arranged a time to go in and look at the bike, only because we were in Rotorua not Auckland. The bike was everything he said it would be so subsequently I bought it. Another thing I liked about Mike is he didn't feel he neede to speak to my partner to sort out what sort of bike I wanted like other dealers I contacted about bikes.

Tony Rees is awesome to just as everyone else has said, my R1 is there at the moment getting some work done to it and Tony's whole team is great. Bought Chris' 04 R1 off Tony as well an the after sales service has been great as well.

[AMPS]

Come and visit us. You can even have a coffee as we fl............ sorry, assist you.
Lou

[curious george]

Mt Eden always ready to have a chat about bikes.
Sometimes they get really busy, so there is a wait, but I'ce found them to be really good

[Dodgyiti]

Mike at Mt Eden is great, and Steve at Holeshot seems to sell me a bike even if I'm just tyre kicking :rolleyes:

[scumdog]

Throw a spasmo coughing fit and lurch across the showroom towards the assistant while clutching your chest, normally gets attention :msn-wink:

Invariably they say "Are you alright? d'you need help?" :killingme

[Firefight]

had this experience at AMPS http://www.kiwibiker.co.nz/forums/showthread.php?t=4794.


And a couple of years ago wallked into Bike & sport in Hamilton with 13k in my pocket, walked out with 13k in my pocket after being igonred,drove back to Pukekohe and bought my first R6,, but have since then I have heard good stories about them,(Bike & Sport) I guess you can only go by your own experience, and as someone said "maybe the sales rep was having a bad day", it might not be right, but sometimes it happens, I know my attitude to my job varies with my mood or the mood of my family.

I think the main thing is not to give up, and don't be afraid to make a bit of polite noise to get attention.

Good luck.

F/F

[N3wbbik3r]

No I wont be giving up, lololol, Ill just start coughing loudly. lolol. But I will be checking out some of the other bike shops as well as going back and trying the other two again. Ive settled on a FZR250 after talking to a few peeps on what would be suitable. As Im in no hurray Ill just keep looking around.

[Jackrat]

I would like to ask what bike shops in Auckland people use, or have had the best service from. The reason I asked is I went into 2 shops in Auckland to look at the 250 range. I sat on bikes looked around, attempted to make eye contact with the sales people (to attempt to get there attention) But for some reason they did not seem interested in speaking to me. ( I dont think I have bad BO)
As I am looking at purchasing a bike and gear, I would of thought I would of been a great customer to have. I am not whinging, and If they were busy I would of understood. But they werent. I will try these shops again as I am happy to give them a second chance but if again I am ignored I will look else where. I am a customer who shops purely on service, especially after sales service. Is there a secret handshake I need to be aware of to get the sales guys attention. :spudwhat: :spudwave:

Secret hand shake,Nah mate you just walk up to the most obvious person and say gidday.
Hell mate there isn't a sales person in the land that won't sell you what you want if you would only ask.

[Hitcher]

Secret hand shake,Nah mate you just walk up to the most obvious person and say gidday.
Hell mate there isn't a sales person in the land that won't sell you what you want if you would only ask.
If you can get close enough. I find it amazing the effect a phone conversation can have on the eyesight and general perceptiveness of retail staff.

Another thing that really annoys (yes, I'm not a one-trick pony when it comes to irritants) is Wellington Motorcycles where the staff are friendly-ish enough-ish, but if what they have in stock doesn't fit, you've got to commit to purchasing anything they order in for you, whether it fits or not! Needless to say another bike shop in the vicinity has made several thousand dollars worth of sales. Not to mention having to buy a bike before you're allowed to test ride (yes, still steaming about this after 10 months), which required a trip to Palmerston North for the test ride but also the sale!! OK, maybe there's no margin on new Suzukis after all the manufacturer discounts, so why bother to help...

[aff-man]

I can't say enough about Mt eden. Always (if not really busy) willing to lend a helping hand or chat. Very helpfull on what to buy and what not to buy. Can't saw muh about anywhere else cause i havn't needed to go anywhere else. But the guy at spectrum was pretty helpfull when i went there once.

[toads]

I can't say I've ever been ignored in a bike shop but have had that problem in some shops, if I'm only there to browse, and some shop assistant has ignored me when I've walked towards them and attempted to get their attention, I walk out, and NEVER return to that shop, I confess to being totally unforgiving of blatant rudeness. I am one of those people that uses 0800 complaint numbers and will phone up and report the shop assistants behaviour to the manager!, I have never left a situation unresolved yet in this regard. In one instance I had a guy at a petrol station piss me off with his very poor attempts to make conversation, which went along the lines of "hello, what's wrong with you today, you look worried", this was his primary greeting mode every day!!, finally I tackled him about it, I said "look mate, I find that sort of greeting offensive, I am not worried, or anything like that,but for all you know, I might have a terminal illness, and if I did, would it be any of your business?, there are better ways to start a conversation, how about talking about the weather. I'm telling you this because one day you might say it to someone who will be even more pissed off with you than I am, and you might get injured!". He was bloody awesome and chatty after that, even got on first name terms.

[NC]

I would like to ask what bike shops in Auckland people use, or have had the best service from. The reason I asked is I went into 2 shops in Auckland to look at the 250 range. I sat on bikes looked around, attempted to make eye contact with the sales people (to attempt to get there attention) But for some reason they did not seem interested in speaking to me. ( I dont think I have bad BO)
As I am looking at purchasing a bike and gear, I would of thought I would of been a great customer to have. I am not whinging, and If they were busy I would of understood. But they werent. I will try these shops again as I am happy to give them a second chance but if again I am ignored I will look else where. I am a customer who shops purely on service, especially after sales service. Is there a secret handshake I need to be aware of to get the sales guys attention. :spudwhat: :spudwave:

I have never ever had a problem getting the attention of sales people in Motorbike shops.:eek:

I think that's quiet strange that they ignored you.

[NC]

I can't say enough about Mt eden. Always (if not really busy) willing to lend a helping hand or chat. Very helpfull on what to buy and what not to buy. Can't saw muh about anywhere else cause i havn't needed to go anywhere else. But the guy at spectrum was pretty helpfull when i went there once.


MIke and Chris are the BEST :D

[FROSTY]

never had a problem getting service in bike shops --but yep 2 suggestions would be mike at mt edens and chris at haldanes.

[maybe]

Hi dont get upset just do a trip to Wellington and see Stu or Richard at TSS motorcycles they will give you the service you deserve and sell you a bike to boot. :2thumbsup

[Jackrat]

Well I've been in most bike shops in AK and quite a few others in other towns.
Never been ignored in any of them,never been enough of a prat to climb all over their bikes without asking but.
I reckon somebody labeled them selfs without opening their mouth.

[jrandom]

sell you a bike to boot

Myself, I'd rather ride it.

[N3wbbik3r]

Well I've been in most bike shops in AK and quite a few others in other towns.
Never been ignored in any of them,never been enough of a prat to climb all over their bikes without asking but.
I reckon somebody labeled them selfs without opening their mouth.


I luv peeps like you. So Im a prat, because I sat on a bike. :spudwave:

[moko]

But, in fairness to the salesmen/women, they must et a heap of wannabe's looking at and sitting on bikes. Maybe they had troubke deciding if you were a customer or a wannabe?
Either way there is no excuse at not asking, soon sort out a customer(cash) for them to help.

Too right there`s no excuse,that`s their job,that`s what they get paid for.Worth thinking about the reaction to any problem you might have with a bike bought from people who can`t be bothered to even ask if there`s anything they can do for you while you`re looking around the showroom.I always say that it`s as important to choose your dealer as your bike,one of the dealers I use most I`ve been going to since I bought my first bike,not the cheapest but got a rep for being on the customer`s side.
When I bought my bike I was thinking about a new one,a dealer 40 miles away had a good offer on,a place I`d dealt with before and found pretty good.I found the bike I wanted and tried to attract the atention of their gaggle of sales staff.It was raining and I had my scabby gear on,maybe that was the problem,and couldn`t lure them away from their little conflab,having a laugh with some guy looking at a Harley.Fair enough but did it really take all 5 sales staff?Despite my appearance I had the cash on me ready to deal,got pissed off and walked out.Dropped into another dealer on the way home,found a used machine,very low miles and a big saving on new.As I was looking it over the salesman walked over "Take her for a run mate,see what you think".10 minutes later I was out following one of their mechanics on a decent test-ride through town,out across the country,about 15 miles in all.Halfway he waved me past and I carried on at my pace.Got back and the salesman told me that they could pull the stops out and have me taking her home there and then,bit of haggling and they gave over top book price on my bike,handshake and deal done.They even filled the tank right up to the top before I left,which I did with a grin on my face and a feeling that I`d got a good deal,exactly as it should be.This was a small place with 1 salesman,they went out of their way to get the sale and keep me sweet at the same time,a lot of bigger places could learn from that.
Not sure what it`s called but the place that sells Buells in Hamilton has got a top bloke selling.Went in there with a mate and despite us telling him straight away that we were just taking a look he spent plenty of time showing us around the bikes,passing the time with a bit of general "bike talk",even went into the office to get a mag he was reading to show me a pic of an Aprilia he was thinking of buying.

[Redstar]

Show me the bike shop where I can sit on bikes and poke around all day without being approached by a "can I help you mate" sell,sell sell and i would be soo, happy look mate enjoy the being left alone stuff. If you want to ask, ask they are happy to assist. I,m not a salesman but really they can't win if they approach you you might feel guilty that you are not in buying mode and depart, if they ignor you you might think that they dont care?
I always say just kicking tyres today mate and only encourage them if I really am in buying mode and that aint often, I like Bike shops and sometimes go at lunchtime just for entertainment. They don't mind browsers cause a browser treated with respect today is the buyer of tomorrow. I have never been treated badly in a bike shop. I have always been made to feel important.
Bike shops as a customer service are very good compared to many retail environments. Thats perhaps cause they are bikers too.
If you want to be treated like crap try a government department they really know how to wow customers!

[toads]

If you want to be treated like crap try a government department they really know how to wow customers!

this is sooo true

[Mongoose]

Show me the bike shop where I can sit on bikes and poke around all day without being approached by a "can I help you mate" sell,sell sell


There is a huge difference between being ignored and having a pushy salesman/woman on your arse. Both ends of thwe spectrum are just so annoying and likely to get me to leave the shop for a more friendly one.
To be ased if you want anything is OK but if you say you are just looking thanks, that should be good enough for any salesman, a hint to say, "Come see me if you want anything", or words to that effect

[Hitcher]

There is a huge difference between being ignored and having a pushy salesman/woman on your arse. Both ends of thwe spectrum are just so annoying and likely to get me to leave the shop for a more friendly one.
To be ased if you want anything is OK but if you say you are just looking thanks, that should be good enough for any salesman, a hint to say, "Come see me if you want anything", or words to that effect
Indeed, and that is where places like bike shops let themselves down with poor retailing technique. They probably don't invest in staff training and a whole bunch of other stuff, such as marketing.

The customer may not always be right, but they are the customer. At the very least they should be acknowledged. It is possible to have a conversation with customers in a non-threatening manner. "Would you like to sit on this one?" "Can I arrange a test ride for you?" "Can I order one of those in for you to look at?"

The worst place I've ever struck for pushy sales people is Wellington Mazda. If I was ever in the market for a new Mazda I'd buy one up country somewhere!

[Paul in NZ]

Retailing is a black art.... however, there are some simple rules...

1. Any early interaction with a customer.. ie Talking to them etc ("Can I help you today?" is enough), results in a measurable increase in sales.

2. The more time someone spends in your store, the more chance they will buy something.

Motorcycle shops have a few problems. Number one is that, like bookshops, they are a place blokes go to wait while their wives shop. These browsers have no intention of buying anything large BUT there is always an opportunity to sell them an impulse item (magazines etc) and most bike shops suck at this.

I could go on but I'd bore even myself...

Paul N

[gav]

First off, I worked in a bike shop running parts dept and selling bikes for about 4 years. It is at times hard to read customers, I use to try and approach every customer who came in, even if its just a wave and a "gidday" from behind a parts manual at the parts counter. Some guys are just browsing, and are happy wandering around, some will come straight up and ask, sure its a bit tuff if youre new to the scene and dont want to appear a dork, but one thing is, most who work in a bike shop are enthusiastic bike riders themselves and generally will enjoy a chat.

[Coldkiwi]

BUT there is always an opportunity to sell them an impulse item (magazines etc) and most bike shops suck at this.



Mt Eden seem fairly good at that actually... or it could be i'm a sucker for impulse buying! Carl is particularly good at pushing my buttons for buying new riding gear while I'm waiting for something to get done at the workshop or otherwise!

[tassle]

I bought my 600 form Mike at Mt Eden Motorcycles and he was great. They had a huge range of 250's at the time and always seem to advertising heaps of 250's. I phoned Mike first and then arranged a time to go in and look at the bike, only because we were in Rotorua not Auckland. The bike was everything he said it would be so subsequently I bought it. Another thing I liked about Mike is he didn't feel he neede to speak to my partner to sort out what sort of bike I wanted like other dealers I contacted about bikes.

Tony Rees is awesome to just as everyone else has said, my R1 is there at the moment getting some work done to it and Tony's whole team is great. Bought Chris' 04 R1 off Tony as well an the after sales service has been great as well.
yer but how do ya use the phone,they are evil things,aye dodgy bird

[That Guy]

Like most other industries bike shops are the same I find - some are great and some are shockers. My worst experience was BOOKING in two days in advance to bring my bike in so the shop could assess it for a trade in for a particaulr bike they had. I was ready to pay up and wanted the bike. I arrived on time. After waiting for an hour for someone to see me I spied the boss sitting in his office. I went and saw him and explained myslef and got told angrilly that they were flat out today and I would just have to wait. Needless to say I haven't been back.

My best was Mt Eden - went there to look for Helmets for the missus and man they were really helpful - we didn't buy one either at the time and still they were really good.

[claire]

yer but how do ya use the phone,they are evil things,aye dodgy bird


If you came to work, I'd teach ya how to use the phone. They're not as evil as you think!

[merv]

Retailing is a black art.... however, there are some simple rules...

1. Any early interaction with a customer.. ie Talking to them etc ("Can I help you today?" is enough), results in a measurable increase in sales.

2. The more time someone spends in your store, the more chance they will buy something.

Paul N

You don't know me very well then. I just loath point number 1 behaviour. If someone interacts with me too early I get put right off, it distracts me from what I wanted to do and I generally just leave the shop immediately and no sale is made. I want to look, touch and feel and comprehend it in my own terms and discuss it with my wife it she's involved too, not have some dicky salesman interrupt my thoughts and try and impose his behaviour on me. A classic for me was looking at shirts in a shop in Wanganui in July and the dicky salesman starts asking me all these dumb questions like he's trying to help, but it was stuff like "where do you live?" and other irrelevant stuff like that. My wife, who thinks a bit like I do said to him "what's this, 20 questions?" He left us alone thankfully and then I did finally decide to buy something so I went up to him and said "did I pass the test so I can buy this?"

Maybe the two of us are weirdos, but I would have thought nobody likes being accosted by the salesman until they need the salesman. In that respect I have found Honda Cars Wellington great, Sawyers are good (but they know me well), Trash's place they are over you a bit, but not excessively. I had a good look at KTM's at Motomart and found the guys OK. So I prefer the "ignore me until I want you" philosophy.

[JohnBoy]

i have only been riding for the past few years and my trick was to go around and have a look, see something nice and then ring a day or so later and ask to ride it then. most sales people unless they can see you have money they an't interested! and if your young its even worse! my best advice is to develop a relationship with a store and a good one should look after you. don't think its any help but Motormart in welly is awsome and Ham's motorcycle centre ( my new shop) is the mutts nutts! happy hunting

[Slipstream]

I have successfully purchased a bike from a store without trouble, because I walked in knowing exactly what I wanted and happened to know who had owned it before. It was everything I expected it to be with all the problems i expected it have. The store fixed it with minimal fuss and I was on my way again. :2thumbsup

However when I go into a shop and have no clue of what I want besides the size of the engine and only general bike information (Clutch, brake, acclerator etc...), I've been treated like an imbeceil (sp?).(lmbecile):argh:le

I think the problem that _some_ sales people have these days are that they think that they're the reason why we're riding bikes, not that we're the reason they get paid. :mad:

Moral of the story: Know exactly what you want & when you want it, research prices & associated problems and go in with a determined yet still friendly attitude and when you find a good salesperson ... stick with them and develop a history. :drinknsin

[Coldkiwi]

You don't know me very well then. I just loath point number 1 behaviour. If someone interacts with me too early I get put right off, it distracts me from what I wanted to do and I generally just leave the shop immediately and no sale is made

i personally like a sales person to at least make eye contact with me and maybe wander over and say 'gidday' straight away and ask if they can help (this is most useful when shopping for clothing for the wife!) but I do expect them to respect me if I say 'no thanks, just looking' and then back off until I approach them for assistance. Pestering is just irritating and when I got routinely pestered by overstaffed shops in nadi airport I had to locate the nearest exit before even browsing!

[Sparky Bills]

All I have to say is..
If anyone has a problem with ANY bike shop, Go in and tell them!!
Dont just BITCH about them on the net!
I work at MotoMart, and from what I know, if there is anything we can change to make your visit more enjoyable, we want to know!
Hitcher.. Did you get your bike from us? and what have we done to piss you off so much? and why have you not told us? and more importantly.. How can we fix it? :mad:

If anyone wants a ride or try on gear, we never have a problem. Some people have said that we dont let people, but that is a load of shit! I have NEVER heard any of our salesman turn ANYONE down for a test ride. And I have NEVER turned ANYONE down trying on gear. Its the only way to fully know that you want it. :wacko:

As for my own personal opinion, If you dont have the balls to confront us, it cant be that bad. (you can take that how ever way you like) :whocares:

On a lighter note, how about some GOOD things bike shops have done??
or dont they matter? :mellow:

[Sparky Bills]

By the way, the original note was to ask if there were any good bike shops? Not to give you all a chance to rubbish them. Everyone is different, and they cant please everyone out there.
You just cant. :sunny:

[denill]

A couple of reminisces on the subject that some may be interested in;

1 - I have an enduring memory of asking this guy who walked into the bike shop where I was salesman and when I asked if I could help, got the stock reply, "no thanks, just looking".
That dude bought a bike within the next 15 - 30 minutes with the roll of notes he had in his hip pocket......... Full price and cash. (Nope, he wasn't a dope grower.) No way was he ever - just looking. Do you blame me for not taking it too literally from then on when I heard, "just looking".
But yeah, there is a difference between the smart arsed pushy salesman who thinks he's a hot-shot and one that really wants to help - if the buyer decides they want help.

2 - Asked a salesman once if I could sit on a bike in his showroom and he said, "no". Just that. The irony is that I owned the premises that his firm leased.

It just goes to show that you never know - as what is applicable in one instance is totally wrong in another. I always reckoned salespeople who really want to succeed should do a course in psychology.

[loosebruce]

I've always been looked after by Holeshots.
And if yer looking for gear/tyres see Kerry at Motohaus tyres.
The other shop that gave me really great service was Baycity m/c's in tauranga.

If you are looking for gear see kerry for sure, he'd get a good deal for you. I haven't had too many dealings with shops up here i still go back to welly m/cycles for most of my stuff. I'd put in my 5 cents worth for Amps or Colemans, they're the only two i've had any dealings with and both have proved pretty good. Anything big or serious like when you motor blows up though i stick with what i know and head back down south.
Get in touch with Whitetrash at Welly M/cycles he maybe able to sort you a deal on a bike, they are pretty good at deliverying bikes up this way to.....

Good luck on finding a new ride hope to see you on the road soon :niceone:

[N3wbbik3r]

By the way, the original note was to ask if there were any good bike shops? Not to give you all a chance to rubbish them. Everyone is different, and they cant please everyone out there.
You just cant. :sunny:


Im happy to say he is correct, I didnt wish to rubbish differnet bike shops (I purposely did not say what shops I was at.) My questions were along the lines of is this the norm at bike shops, (Ive only ever dealt with dirt bike shops, smaller community) What shops have you all had good experiences at. I did not wish to create a bitching session. I have a new question, some refers that I shouldnt of sat on the bikes. Ok, we are not talking about the latest and greatest I was looking at a VTR 250 (secondhand) it had easy access to climb on, as I couldnt get any ones atention, I did wish to see how the bike felt, I sat on it. Is that such a crime in a bike shop. Previously I have done it in dirt bike shops without a hassle? Thanks for al the replys, I will be checking out all the shops.

[Blakamin]

If anyone wants a ride or try on gear, we never have a problem. Some people have said that we dont let people, but that is a load of shit! I have NEVER heard any of our salesman turn ANYONE down for a test ride. And I have NEVER turned ANYONE down trying on gear. Its the only way to fully know that you want it. :wacko:

As for my own personal opinion, If you dont have the balls to confront us, it cant be that bad. (you can take that how ever way you like) :whocares:

On a lighter note, how about some GOOD things bike shops have done??
or dont they matter? :mellow:

I went in 3 weeks ago and was staring at ducati monsters. got all the help i needed. now if they'd just give me one I'd be happy :bleh:

[Sparky Bills]

Id be glad to give you one.
Only one catch..
I am first! When I get given a 998 or 999, I will give everybody one.
It might take a while to get round everybody. :spudwave:

[White trash]

Maybe the two of us are weirdos, but I would have thought nobody likes being accosted by the salesman until they need the salesman. In that respect I have found Honda Cars Wellington great, Sawyers are good (but they know me well), Trash's place they are over you a bit, but not excessively. I had a good look at KTM's at Motomart and found the guys OK. So I prefer the "ignore me until I want you" philosophy.

Yes Merv, you are a weirdo, albeit an extremely likable one. Mybe that's why we get on well :wacko:

[Blakamin]

Id be glad to give you one.
Only one catch..
I am first! When I get given a 998 or 999, I will give everybody one.
It might take a while to get round everybody. :spudwave:

As long as you make mine a monster :killingme

[Slipstream]

Everyone is different, and they cant please everyone out there. You just cant. :sunny:

This is very true and I appologise for any bad kharma I might of let out. I have had 2 bad experiences.

But like I said, find a salesperson and stick with them.

Wgtn Motorcycles are a good bunch o'guys and Sawyers too for all my Yamaha needs :2thumbsup

[Hitcher]

Hitcher.. Did you get your bike from us? and what have we done to piss you off so much? and why have you not told us? and more importantly.. How can we fix it?
No, I didn't get my bike from you. I got it from Ericksens at Bay View who were selling it on behalf.
Seeing as how you asked, twice I've tried to buy stuff at Motomart and on both occasions left the items I wanted to buy on the counter and walked out, while the "sales person" was engaged in active chat with a mate, who as far as I could observe wasn't actually buying anything. No acknowledgement of my existence on both occasions. If you have met me you will realise that I am a reasonably "noticeable" sort of person. Similarly with an occasion last year when I was in the market for a bike and wandered in to find the place looking a bit like the Marie Celeste, so had a look around and wandered off again.
Maybe I caught you on off days. But I only tend to give people the benefit of the doubt twice.