DSL 504T Does anyone know how to configure it to allow remote assistance?

[Big Dog]

DSL 504T Does anyone know how to configure it to allow remote assistance?

Have a not tech lit friend in another part of the country who I am having difficulty remoting.

Would seem that either the traffic or the port is disabled.

Pc is configured to allow remote assistance.

[Delphinus]

Tried getting remote assistance working ages ago but got annoyed and flagged it.

Use http://www.logmein.com/ now its fantastic.

[James Deuce]

The 504T doesn't pass ANY sort of encrypted traffic. I had to take mine back and get a 604T so I could connect to work.

[scracha]

Presumably you're connected to it via the ethernet cable? Best to have the client PC on a static IP.

You need to Pigeonhole the router. On most D-link router's there's an option called "port forwarding". Do this by assigning the incoming external ports to the internal ports. The client Pc's router must also publish it's IP address (unless their ISP gives them a static IP) to a service like dyndns.org. There's client software on NOIP as I don't think the supports these services.

Make sure the client firewall isn't blocking the TCP (and maybe UDP) ports. I'd start with something simple like being able to ping their router. Then get them to download something like GoldenFTP onto their PC and see if you can connect to that before attempting more complex stuff like VNC.

Eg. For tightVNC. Connect to FRIENDSPC.redirectme.net:6667
FRIENDSPC.redirectme.net resolves to their modem/router
On their router, they've assigned external incoming TCP port 6667 to incoming port 5900 on their local IP address (normally 192.168.1.X or 10.1.1.X)

[James Deuce]

Presumably you're connected to it via the ethernet cable? Best to have the client PC on a static IP.

You need to Pigeonhole the router. On most D-link router's there's an option called "port forwarding". Do this by assigning the incoming external ports to the internal ports. The client Pc's router must also publish it's IP address (unless their ISP gives them a static IP) to a service like dyndns.org. There's client software on NOIP as I don't think the supports these services.

Make sure the client firewall isn't blocking the TCP (and maybe UDP) ports. I'd start with something simple like being able to ping their router. Then get them to download something like GoldenFTP onto their PC and see if you can connect to that before attempting more complex stuff like VNC.

Eg. For tightVNC. Connect to FRIENDSPC.redirectme.net:6667
FRIENDSPC.redirectme.net resolves to their modem/router
On their router, they've assigned external incoming TCP port 6667 to incoming port 5900 on their local IP address (normally 192.168.1.X or 10.1.1.X)

The 504 doesn't do "pinholing" and it won't pass encrypted traffic either.

It's a fairly "dumb" box and doesn't do NATing or port translation. Been there done that.

Tightvnc may be an option though.

[imdying]

The 504 doesn't do "pinholing" and it won't pass encrypted traffic either.

It's a fairly "dumb" box and doesn't do NATing or port translation. Been there done that.

Tightvnc may be an option though.
504 is the standard telecom one right? If it is, it does do port forwarding, but mate, is it convoluted or what!!!

http://portforward.com/english/routers/port_forwarding/Dlink/DSL-504/BitTorrent.htm

I do wonder if Telecom picked that router because of how much trouble you have to go to (relatively), keeps the P2P traffic down if nobody can set it up :lol:

[James Deuce]

It doesn't work.

I got into a slanging match with D-Link that ended up with a telephone call from an Asian Gentleman shouting, "You send email", down the phone at me.

I gave up and Dick Smith agreed to trade the 504 in on a 604 after they saw the transcript of crap I had to go through.

[imdying]

It doesn't work.

I got into a slanging match with D-Link that ended up with a telephone call from an Asian Gentleman shouting, "You send email", down the phone at me.

I gave up and Dick Smith agreed to trade the 504 in on a 604 after they saw the transcript of crap I had to go through.
Perhaps yours was faulty? It works ok on mine.

/edit: I'll have a look at it when I get home, perhaps telecom supplied me with a slightly different model to yours?

[James Deuce]

The 504 doesn't do IPSEC passthrough, so connecting to work was never a goer anyway. NEVER trust the spotty herberts in DSE to answer a tech question.

[imdying]

The 504 doesn't do IPSEC passthrough, so connecting to work was never a goer anyway. NEVER trust the spotty herberts in DSE to answer a tech question.Ok, now I'm really wondering what model I've got at home (I've since replaced it with a netgear I scored cheap), as I used it to connect to the VPN, which I dare say was the same VPN you were connecting too!!! The plot thickens...

[James Deuce]

Nah that VPN is PPTP. I have another one for a client that is IPSEC.

[Big Dog]

Tried getting remote assistance working ages ago but got annoyed and flagged it.

Use http://www.logmein.com/ now its fantastic.

Thanks I will investigate this one next week when time is not such an issue. (stuff to do before Round three AMCC races at Pukekohe tomorrow).

[Big Dog]

The 504T doesn't pass ANY sort of encrypted traffic. I had to take mine back and get a 604T so I could connect to work.


Now that is useful.......
How are you supposed to participate in internet banking? Bastiges.

[Big Dog]

Farrk, this is not going to be easy huh?

[Rhino]

The 504 doesn't do IPSEC passthrough, so connecting to work was never a goer anyway. NEVER trust the spotty herberts in DSE to answer a tech question.
My 504G does ipsec for my cisco vpn client to the work LAN without any problems. I can also pinhole in to my ftp server from the net.

[James Deuce]

Yeah but the 504T doesn't.

[scracha]

The 504 doesn't do IPSEC passthrough, so connecting to work was never a goer anyway. NEVER trust the spotty herberts in DSE to answer a tech question.

Ah...never spotted the "T" at the end. For proper VPN & IPSEC stuff the 824 is pretty much plug in and play. Much easier than shagging around with software.

As a completely irrelivant side note. The new Belkin MIMO "N" routers seem to be good kit. Good range etc. $hitty webby setup interface though.

[Big Dog]

Yeah but the 504T doesn't.

Thanks to all that took the time to reply.
It appears that I have my answer.
I need a third party software solution or to develop more patience in trying to explain complicated instructions over messenger.

[James Deuce]

......or to develop more patience in trying to explain complicated instructions over messenger.

May the Force be wth you.

[imdying]

Hey hey! Remembered to check my other routers... one is 304 (the one I thought was a 504) and the other is a 500 :)