ADSL woes......

[Big Dog]

According to the trouble shooting guide that my ISP has Provided my current combination of lights indicates that there is a problem with there being no synch signal on the telephone line.
ISP swears black and blue this means there is fault with my router.

I would like to be able to prove them wrong before I call them back again (takes a good 5 minutes to get someone and they don't care what you have to say until you let them talk you through resetting every telephony device in the house and restarting the computer. At least another 10 minutes).

Symptoms:
There is a power light and relevant port lights are lit.
ADSL, Status and WLan are all dark.
10.1.1.1 cannot be reached ?(configuration page.
Inter PC communications appears to be working fine.

This is the same symptomology that presented in the weeks when I was waiting for the ADSL to be connected, but the ISP is claiming this is a PC to router configuration issue. To me this is highly unlikely as the configuration page is dependant on the DNS provided by the ADSL synch.

Please correct me if I am wrong.

Big Dog

[Gremlin]

There is a power light and relevant port lights are lit.
ADSL, Status and WLan are all dark.
10.1.1.1 cannot be reached ?(configuration page.
Inter PC communications appears to be working fine.

what brand router do you have, and is 10.1.1.1 the gateway address? have you tried accessing the gateway?

[imdying]

Is it providing DHCP server support? Is it giving you an address in the correct range? The config page isn't dependent on the DNS provided by your ADSL connection... it's not at a DNS address after all.

If you can't get to the router config page, then your setup is the problem.

[Big Dog]

what brand router do you have, and is 10.1.1.1 the gateway address? have you tried accessing the gateway?

D-Link DSL- G604t
10.1.1.1 is the configuration page.
I'm not sure but it may also be the gateway.
Remainder of the internal network is 192.168.0.x
I am not sure about what you mean by the last question.

[Big Dog]

Is it providing DHCP server support? Is it giving you an address in the correct range? The config page isn't dependent on the DNS provided by your ADSL connection... it's not at a DNS address after all.

If you can't get to the router config page, then your setup is the problem.

Yes it is still handing out DHCP.
The supplied address is correct and it will talk to other machines on the intrenal network, just not the internet.
I have never been able to connect to the configuration page when I have not had it plugged in to a DSL enabled socket.

[Gremlin]

OK, you need to go: start, run, type in cmd

black box opens up, and type: ipconfig /all

you need to look for the area that says local area connection. Among other things, will be an ip address (your PC), subnet mask, and gateway.

Gateway is normally the router in basic networks, and where all your PC traffic goes. If the subnet mask is 255.255.255.0, then ALL your addresses have to be (what you said) 192.168.0.x.

So, first thing, is to make sure all devices are within the same address range, otherwise they won't talk.

[Gremlin]

K, so what you need to do, is to find out the gateway, plug it into a browser, and see if you can look at the configs...

You need to see an internet settings page, first check if the dsl is actually connected. If not, you need to check its PPPoA, 0/100, etc etc

[imdying]

Try visiting http://192.168.0.1 in the Internet Explorer browser.

[Big Dog]

Have to get off the dial up now as all the other tennants are getting home.
If anyone has a router I can borrow to test if that is the fault then text me on 0210671734.

[Beemer]

I have intermittent problems with my broadband as we live in the country and often there are problems on the phone line. Xtra swear black and blue that it is a problem at my end and I waste countless hours doing all the things they ask, like removing filters, unplugging phones, plugging the modem in at other jackpoints, etc and nothing works. Last time they sent me a new modem but a day later rung to say there had actually been a fault on our line so if I tried again, it should all be working - and it was!

I was keen to switch back to Paradise for my broadband as I had good email addresses with them but you have to use Telstra Clear for your tolls and we wouldn't spend more than $20 a month with them so it would work out way more expensive so I'm stuck with Xtra.

[NighthawkNZ]

I have intermittent problems with my broadband as we live in the country and often there are problems on the phone line...


I use to have intermittent problems with xtra as well... I changed my router and haven't had a problem since.

[avgas]

download networkveiw, scan all the ports (usually 192.168.122.1-->192.168.122.255) see if your modem pops up.
However if you know the router is 192.10.2.5 then search 192.10.2.1-192.10.2.255 etc
makes life a whole lot easier

[Rhino]

I would echo Gremlins comments. Firstly from a command window, run ipconfig and note the default gateway. Attempt to browse to that and see if you get the configuration page.

10.1.1.1 is the default ip address of most D-Link adsl routers. This can be changed in the configuration pages.

If you cannot browse to the router, try setting your PC with a static ip address of 10.1.1.2 and then try to browse to http://10.1.1.1

If successful, check that the dhcp settings are in the 192.168.x.x range and change the routers LAN address to 192.168.X.1 While there check the adsl configuration pages and also the status page.

Save the config and reboot the router. Set your PC back to receiving a dhcp address and then see if you can reconnect to the router config page on 192.168.X.1.

Hope this helps.

[Gremlin]

adding to Rhino, worst case scenario, you can't login, you'll have to wipe its memory (reset) in whatever way the D-Link does it (some routers have a huge song and dance to actually reset properly - Juniper Networks Netscreens come to mind - but I think the D-Link might just be holding the reset in, while its on.

It will default to an address of 192.168.1.1 or 192.168.0.1, with default login of admin admin

As a side note, I have found the tools that come with routers, that aim to automatically detect and set up routers useless, and seldom succeed.

[Deviant Esq]

Yep, the D-Link modems all use a recessed reset button - the "hard" reset (unplugging, waiting 10 seconds and plugging it back in is a "soft" reset). Use a ballpoint pen to push it in when the modem's turned on, and it will reset to its factory specifications. I don't think that's the problem though if you can't browse to 10.1.1.1. I fscking hate it when that happens - a Windows Restore (restore your system to an earlier date) seems to fix it if you've tried all else. Alternatively running the Network Setup Wizard again is also a good way of fixing it. Sounds dumb, but check the phone cord you're using to connect the modem to the jack point. Once my internet crapped out due to the cord being damaged internally... only tried a different one because I was at my wits' end.

[Wasp]

i have a g604t - they have a factory reset feature AND a complete reset feature - used when firmware upgrades go bad

if someone near bigdog could go and help him that would be really great guys!

[Gremlin]

If he hasn't sorted by weekend, I could come and have a looksee saturday arvo, or sunday...

[Clockwork]

I've been having te same/similar problem. I got broadband about 2 months ago, everything was fine for the first month or so, then one Friday night..... lost the DSL sync light. At first the the outages were extended hours/overnight etc... calls to Telstra just muddied the waters..... (unplug everything, power-off/reset which appeared to work once but never since) Debate about whether my ADSL dedicated jack point, really was! Two visits from Telecom engineers. Suggestions that the "port" in the exchange may need replacing but Telecom tested it and claim it's good.

So where's this leave me? Nowhere really. DSL still dropping regularly but atleast it now seems to sort itself out (usually within 30 mins) Dropped twice this am (before 6:00) and righted itself witin 5 mins each time).

I've exhausted my options short of bying a new router, (I currently have the bottom end dynalink as supplied by Telstra) but I dont want to stump up more money unless I can be sure it will fix the problem.

I don't know if it's relevent but the USB light indicating the connection to the computer, does flash from time to time. But then I've also found the DSL sync down when the computer is switched off and I know it was working fine at the time that the computer was swiched off.

[Big Dog]

I've been having te same/similar problem. I got broadband about 2 months ago, everything was fine for the first month or so, then one Friday night..... lost the DSL sync light. At first the the outages were extended hours/overnight etc... calls to Telstra just muddied the waters..... (unplug everything, power-off/reset which appeared to work once but never since) Debate about whether my ADSL dedicated jack point, really was! Two visits from Telecom engineers. Suggestions that the "port" in the exchange may need replacing but Telecom tested it and claim it's good.

So where's this leave me? Nowhere really. DSL still dropping regularly but atleast it now seems to sort itself out (usually within 30 mins) Dropped twice this am (before 6:00) and righted itself witin 5 mins each time).

I've exhausted my options short of bying a new router, (I currently have the bottom end dynalink as supplied by Telstra) but I dont want to stump up more money unless I can be sure it will fix the problem.

I don't know if it's relevent but the USB light indicating the connection to the computer, does flash from time to time. But then I've also found the DSL sync down when the computer is switched off and I know it was working fine at the time that the computer was swiched off.
Mine used to do that until I put external echo on the firewall block list.
According to ihug this activity is because they ping your router at regular intervals to see if you are still connected and disconnect you for a short period if you have not used your connection in that time.
The software does nothing if it cannot see you.
Majority of home users will never notice and it because most users only use it between 6 and 12.
Apparently this is so that they can have you connected with less registered ip addresses based on the principle that there is no way that all users will ever log in at the same time.
I am quite sure someone will refute this, but that was the explanation provided by ihug and that was the fix.

[Big Dog]

Thank you to everybody for their suggestions.
Interesting how deep the well of things I don't know about DSL runs.

My router has been synchronous now for 2 hours.

According to iHug:
There were some changes carried out on north shore exchanges on the weekend by Telecom.
Apparently since then there has been a steady increase in the number of complaints on the north shore.
Not all users on the shore were affected.
Apparently the DSL synch was reset at various times this morning and early afternoon at each exchange, exchange wide.
Apparently when the ISP's IP address needs to be refreshed it was not refreshing, meaning the effects were not immediately evident and some people will not have had a problem yet.

If you live on the shore and have had issues over the last 5 days restart your router using the recommended reboot of your manufacturer. Usually unplug for 30 secs.

This may be different to what will be reported by different ISP's or even different agents at the helpdesk. Do not shoot the messenger I am just passing on what I have been told in case there are other non xtra users reading this who have had similar issues...

[Clockwork]

Mine used to do that until I put external echo on the firewall block list.
According to ihug this activity is because they ping your router at regular intervals to see if you are still connected and disconnect you for a short period if you have not used your connection in that time.
The software does nothing if it cannot see you.
Majority of home users will never notice and it because most users only use it between 6 and 12.
Apparently this is so that they can have you connected with less registered ip addresses based on the principle that there is no way that all users will ever log in at the same time.
I am quite sure someone will refute this, but that was the explanation provided by ihug and that was the fix.

Thanks BD, but I don't really understand the logic of that, it seems to me that they would be more likely to take the ip address if it did not respond. Also, this wouldn't explain why the service drops out regardless of whether the internet connection is in use or not.

[Big Dog]

Thanks BD, but I don't really understand the logic of that, it seems to me that they would be more likely to take the ip address if it did not respond. Also, this wouldn't explain why the service drops out regardless of whether the internet connection is in use or not.

I don't get it either.
However when I followed the advice and fire walled the dropouts ceased.