What's up with Suzuki parts?

[Primemeat]

Been almost 11 weeks now since I was knocked of my bike on the way to the Brass Monkey. Cosmetic mainly damage but im still waiting for parts from Japan. Anyone else had problems with parts arriving or is the fact its a US import making it difficult?

[Phurrball]

I had a few issues waiting for parts ex Japan for my 250 Bandit after my minor off. It's an import too - I was without that bike for longer than I care to recollect...

[mbazza]

Been almost 11 weeks now since I was knocked of my bike on the way to the Brass Monkey. Cosmetic mainly damage but im still waiting for parts from Japan. Anyone else had problems with parts arriving or is the fact its a US import making it difficult?

Hi Primemeat, sorry to hear you had a problem with your Suzuki parts. Could be the fact that your machine is an import. Have you checked out availability on the NET? Cheers.:(

[Primemeat]

being repaired through Ian Day via the "giveway cutters" insurance company. So I have no input as to where the parts are sourced. Wouldnt be upset except that its been their all this time....

[bimotabob]

Hi

Parts take 7-10 days ex Japan regardless of whether it's an import or not.
Japan runs out of parts not that often and they B/O stuff quick anyway - Normally it's the people you deal with here that are the delay - I have heard this happen a lot over the years.
Suzuki's service is very good.
Sometimes the quality is lacking though - mainly with Ex China parts.

Stuff Ex Suzuki USA takes longer but most parts are sourced via Japan.

Maybe they are not going through Suzuki new?

Cheers

[Primemeat]

are blaming Suzuki for the delay. I have just found out that the fairings havnt even been painted yet!. I wont be dealing with these guys again. On the brighter side they are just waiting for the indicators so told them I want the bike back with the old ones(taped on probabley) until they arrive.

[F5 Dave]

My 8-10 days from Japan took 8 weeks (after I grizzled & they ended up airfreighting it) just for some seals.

[James Deuce]

Fork stanchions, fork seals, air filter, dust seals. All ex-Japan. 10 days from request to pick up. I dOn't have much trouble getting stuff ex-Japan.

[Phils Motorcycles]

Hi

Parts take 7-10 days ex Japan regardless of whether it's an import or not.
Japan runs out of parts not that often and they B/O stuff quick anyway - Normally it's the people you deal with here that are the delay - I have heard this happen a lot over the years.
Suzuki's service is very good.
Sometimes the quality is lacking though - mainly with Ex China parts.

Stuff Ex Suzuki USA takes longer but most parts are sourced via Japan.

Maybe they are not going through Suzuki new?

Cheers
That's pretty much correct, although parts from Japan generally take 10 days to 3 weeks.

However, if it's something unusual or old they may well have run out of stock, in which case it goes on back order and can take months. Depends on when more are actually fabricated.

The main problem is that often the person ordering the part doesn't actually know what they're doing. Air freighting a part doesn't cost the shop or the customer extra, Suzuki soak up that cost. Often the person ordering it will put it on a stock order (can take up to a week as stock orders are low priority) and because it's not available it goes onto back order from Japan. Items on Stock orders that go on back order are super low priority, meaning sea freight and hence taking months.

If you are ever told that your part has to come from Japan make absolutely certain they air freight it.

[Primemeat]

have been told that it will be ready in 2 weeks but still waiting for clutch lever and mirrors. The story changes daily......

[fireball]

Been almost 11 weeks now since I was knocked of my bike on the way to the Brass Monkey. Cosmetic mainly damage but im still waiting for parts from Japan. Anyone else had problems with parts arriving or is the fact its a US import making it difficult?

i had trouble getting the choke and clutch for the FXR... but thats due to a jap screw up... your problem is ian day i had one of my bikes in there for over 4 months and when i got it back they hadnt fixed the problem it went in for and charged me an arm and a leg....
its been awhile since ive been back down that way but i recommend peter watt next to the CRT building he is the man he fixed my race bike i dont know how many times and i wouldnt trust anyone else.

[ManDownUnder]

Been almost 11 weeks now since I was knocked of my bike on the way to the Brass Monkey. Cosmetic mainly damage but im still waiting for parts from Japan. Anyone else had problems with parts arriving or is the fact its a US import making it difficult?

What do you need man? PM me... bits, make model and year.

[Primemeat]

posted earlier insurance are paying. If it were up to me I would have put aftermarket goodies on it and would be away laughing.

[ManDownUnder]

posted earlier insurance are paying. If it were up to me I would have put aftermarket goodies on it and would be away laughing.

yeah all good then

[ajturbo]

GT 125 piston....

5 days from england.....

rung to tell them the rings are broken..

5 days later.. another COMPLET piston kit FREE.....!!!!!!!!!!!!!!!!!:gob:

[98tls]

7 days for a damper from england,5 days from japan for a fairing,3 months + for a clutch cover from Germany.:Oi:as others have said make sure its airmail and not on a boat.

[jafar]

Isn't just suzuki that are dragging the chain on importing parts. I had similar experiences getting honda parts too.

[Taz]

posted earlier insurance are paying. If it were up to me I would have put aftermarket goodies on it and would be away laughing.

Another reason to have only 3rd party insurance. The yearly premiums on a GSXR1100 or similar would buy you another one in 3-5 years.

[Primemeat]

you say that. Bike cost me $4200 as a bargain on Trademe. $3800+ and counting for damage and valued at $7500 by Ian Day. I will be happy when fixed vut untill then.....

[Primemeat]

havnt got the bike back yet!!!. Wing mirrors arrived and dont fit. Indicators arrived without the mounting brackets and the handlebar crashbung doesnt fit. Paint job was also crap so had to go back again......

[Bullitt]

Isn't just suzuki that are dragging the chain on importing parts. I had similar experiences getting honda parts too.
Its not just Jap bikes. Im still waiting on Ducati parts that were going to be here next week 6 weeks ago.

[bimotabob]

Sounds like the shop is the prob.
A lot of M/C parts people are busy people on low pay so the service can suffer.
The bike shops obviously don't think parts is important to their business.

You make sure you tell the shop what you think of their service.
I can imagine there will be plenty of "stories' of why you had to wait..

Cheers

[ynot slow]

Shit must be lucky,brake master cylinder none in nz to fit, ex japan,bike back in my garage in 6 days,not bad in my books,and add extra day for courier to the naki after landing in nz.

[fireball]

its the bike shop... Ian day is not a good guy or good dealership business

[jafar]

Its not just Jap bikes. Im still waiting on Ducati parts that were going to be here next week 6 weeks ago.

Yep i got that too , bike is made in the states but they decided to order the parts from japan.:doh: When this was pointed this out they said the bike is made in the U.S A. but the parts come from japan to make them.:weird:

[NSR-Dan]

be thankful its not an NSR, i had to source a part from japan and they actually had to make a new as they didnt have any in stock

[Primemeat]

have been plenty of stories. I rang AMI and told them I was not happy. They started some investigation and got the ball rolling. They were going to patch it up for me so I could go on a rally last weekend but they had had it so long the WOF had expired and not quite warrantable. Fingers crossed for this week!

[Chrislost]

well i ordered some part that got errr scratched and they arived within one day...


but for the fairings they said 3 weeks:bash:

[Primemeat]

have now taken it into my own hands to get aftermarket parts. They will be here on saturday........