@#$@#423ng XTRA

[scracha]

Arrrgh...my usual rant about $hite kiwi service is about to begin. This is the 3rd time this week I've been on hold for OVER 1.5 HOURS to Xtra (on behalf of customers).

Why the fuck would anyone use these Telecom arseholes?
Why can’t a forgotten ADSL password be generated via a webpage or telephone handset keypad tones after answering a few security questions? Come to think of it, maybe the smarty pants Telecom answering fuckin robot could interrogate forgetful customers.
Why can’t their call-centre software give an estimated waiting time or position in the queue. Would it be too hard to take customers details and call them back if they’ve been waiting more than 5 minutes?

[scracha]

Can you believe I'm still on hold? At exactly 1hr 58 minutes the hold music stopped and the phone rung twice, it then put me onto some new hold music that I've never heard before. So I'm guessing I'm now on hold at an exchange in far off Gebrovnia and as far as Telecon/Xtra are concerned the call has been answered.

[scracha]

2hr 14 minutes later I finally got through. Was superdooper polite. For the first time this week I had to deal with a pedantic jobsworth who even after giving all the end customers' account number, security details and correct email password wouldn't let me reset his ADSL password. Blew gasket at jobsworth and end result is he's gonna call me tomorrow between 2.30 and 3 as there's no way I'm waiting on hold again. I won't hold my breath.

Somehow managed not to swear.

[McJim]

Er....welcome to Neuw Zild bro.

[tri boy]

telecoms automated help prompt:2guns::ar15::brick::weird::angry::bash::ang ry2::mad:
Knowledge economy? Big Tui moment.

[Wasp]

they still have a back log from the xtra yahoo bubble fuck up

[Hitcher]

I am surprised that Telecom/Xtra's customers moan about shite service. It has always been over-promised and under-delivered. ADSL, as offered by Telecom, is not always "broadband", despite their marketing claims.

There are alternative ADSL suppliers at the same price, some of which actually appear to get the customer service thing. If you live in a main centre you have internet choices other than that which comes in via paired copper cable.

After this weekend's fiasco, I am surprised Xtra has any remaining customers. If they have, there's just no explaining that.

[The Pastor]

my old man is really weird, he bitches and moans SO HARD about xtra, but doesnt want to change (i think he dosent want to tell everyone his new email addy?)

Here is a tip I use, when rining up press the buttons to talk to sales, you'll never wait again, just yell heaps and stuff.

what was the yahoo bubble?

[Pancakes]

When the machine starts talking say "operator", it will try to make you ask for something else but say operator again and you will talk to someone straight away! Your right about the sales thing too, dealing with a power company to get some info and couldn't get through so tried "New Connections". Not even a ring and a nice young lady took my call.

[scracha]

After this weekend's fiasco, I am surprised Xtra has any remaining customers. If they have, there's just no explaining that.

It's so hard getting them to depart with their 3 bucks a month to have their existing email redirected though. My least favorite phrase is "but I just want it all to go on the same bill". Haven't they been using direct debit for the past 20 years over here? Anyways, the other suppliers can stick it all on one bill.

Gah...bloody customers :msn-wink:

[Swoop]

Still a Tell-lie-con "customer"?????

:rofl::rofl::rofl::rofl::rofl:

Oh, hang on...

:rofl::rofl::rofl::rofl::rofl:

Ah, that's better!

[Devil]

www.xnet.co.nz

Good pricing model (pay for what you use!), NEVER been disconnected (errr unless you count the power being out during that recent storm!). Regular downloads at 600KB/sec.

Xtra can suck my balls. I've been nothing but impressed with xnet.

I applied for DSL at home late on a friday afternoon via their website. I was called that SUNDAY saying it would be up and running by the time I got home from work the next day. And it was.

[mynameis]

Despite having so many ISP's to chose from in New Zealand, I wonder why and how Xtra still has soo many customers? Vasty majority are still with them, they must be doing something right or customers are just plain silly aye???

[007XX]

At home, we've done away with landline altogether, working off our mobiles...
And use Woosh wireless broadband on a laptop. Their customer service is spotless and have got nothing but great stuff to say about them...

Telecom can go take a flyin' jump as far as I'm concerned...:angry2:

[Wasp]

my old man is really weird, he bitches and moans SO HARD about xtra, but doesnt want to change (i think he dosent want to tell everyone his new email addy?)

Here is a tip I use, when rining up press the buttons to talk to sales, you'll never wait again, just yell heaps and stuff.

what was the yahoo bubble?
xtra changed their mail service to yahoo's new product "bubble" - countless fuckups and millions of lost emails - some ppl didnt have access for 3+ days
http://computerworld.co.nz/news.nsf/netw/58CB8B6CAC7D15A1CC25733F001CF71F


At home, we've done away with landline altogether, working off our mobiles...
And use Woosh wireless broadband on a laptop. Their customer service is spotless and have got nothing but great stuff to say about them...

Telecom can go take a flyin' jump as far as I'm concerned...:angry2:

sorry, i used whoosh once - id rather have crap adsl thanks (cant play games or use voip with ping worse than dial up)

[007XX]

sorry, i used whoosh once - id rather have crap adsl thanks (cant play games or use voip with ping worse than dial up)

Fair enough...but I don't do gaming and wouldn't know what a voip was even if it bit me on the arse :o :laugh:
So I guess it works for those of us who don't have the greatest needs in that department...:D

[Blackbird]

We've been Xtra customers forever but when we move next year, we'll certainly be assessing the options for everything in the field of telecommunications.

I've had a problem for over 2 months which has only just been solved. During heavy use periods, Broadband tripped out every couple of minutes and took the same time to come on line again. In low use periods (i.e. before 7am), it's a lot better. Anyway, my first call to the help service brought up someone with English as a 15th language who accused me of having the wrong power supply on my router (WTF????).

My second call the next night produced a Kiwi who apologised profusely about the previous call and promised to get their Advanced Problem Team involved. Result? Nothing! No improvement, no feedback. After a further 2 weeks, I rang up again and was icily polite but they were under no illusions about my opinion of Xtra. Result? Fixed within 2 days and a follow-up call to say they'd done something with my settings in the local exchange.

That was the last straw in a long line of last straws...:argh:

[scracha]

We've been Xtra customers forever but when we move next year, we'll certainly be assessing the options for everything in the field of telecommunications.


If you're using the dreaded @xtra.co.nz email address then set it to forward to a new email account (via the webbymail interface) MONTHS before you switch providers. Also change your from: mail header to your new provider whilst still using Xtra.