So if I have had enuf of Telecom and Xtra, where do I go?

[Conquiztador]

Telecom has really started to piss me off. That bubble in the sky, the filters, the costs and the support (or lack of). Today I had to try and tell some dorky automated girl (who wanted to keep on repeating that she understood me but every time I said something she would say: I have problems understanding) that I wanted to talk to someone re my account.

When I at the end got a real human (???) and she had transferred me 3 times I get this arrogant one (more arrogant then me!!!) telling me that "it is the way it is and I need to keep them informed, that is the contract I have signed" I snapped.

So now I will take my private accounts to someone else. BUT also as a result of this my business accounts. Adds to about $50K/year. Fuck em.

So where do I go?

Here what I need:

Private: 1 broadband 30 G/month, 1 phone line.

Business: 2 broadband 15 G ea/month, 1 phone line with 10 extensions, 10 other phone lines.
Mobiles: 20

[CookMySock]

http://inspire.net.nz 0800 484363 These guys are great.

DB

[MIXONE]

I feel for you mate having been thaere done that etc.All I can say is don't bother with slingshit cause they are just as bad.

[Fatjim]

The problem in Hawkes bay (and everywhere except the major CBD's is that you don't have choice (correct me if I'm wrong).

You can get any number of people wanting to resell you Telecom shite, but at the end of the day it's still Telecom shite.

Ring aroung the local providers and ask them whether they resell Telecom.

If you can get a supplier to provide you services over their own infrastructure then you might be ok, but it would depend on where your business is located.

TelstraClear may be able to help, the services they provide are better, but the helpdesk probably is not. But if you don't have fibre going past your door then I doubt they can business case it for your level of business.

[CookMySock]

hey mate, I think theres some wireless over there.. check it out coz its rapid, and a good price too.

http://www.airnet.net.nz/broadtollsvoice.php


DB

[merv]

Have you talked to my mate Don Price here http://waspnet.co.nz/ they are a HB company that's expanded a bit recently?

[Ripperjon]

ihug is the best and cheapest for me.

Dunno about business plans though

[geoffm]

ihug is the best and cheapest for me.

Dunno about business plans though

I am with Islug - ok if you like your "broadband" at dial up speed. I am sticking with them as I am on an old plan with a good big data cap. The new ones are nowhere near as good, adn offer nothing to make anyone join up with them.
Orcon might be ok, but they are all crippled by Telecom's infrastructure.

[Guitana]

I'd go to AUSTRALIA!!!!!:2guns:

[bobsmith]

www.orcon.net.nz have some good deals for residential broadband. If you can keep it around 20GB most months their zeroshock is a really good deal otherwise they have an option for 30GB plan as well. Also you have the option to select full download as well as full UPLOAD speed which is great as most other providers charge heaps more for full upload speed connections. If you have more than one computer on the internet at home or have p2p applications running uncapped upload speed is really really great...

Of course the fact that I'm starting job there next week might affect what I might say but even before I got a job there myself and all my family that I had any say over was already with Orcon.

[Neon]

All I can say is don't bother with slingshit cause they are just as bad.

I second that. Some of the stories I've heard lately make Xtra/Telecom look freakin' awesome. :shutup:

[Disco Dan]

These guys -



www.xnet.co.nz

[Gaz]

www.orcon.net.nz have some good deals for residential broadband. If you can keep it around 20GB most months their zeroshock is a really good deal otherwise they have an option for 30GB plan as well. Also you have the option to select full download as well as full UPLOAD speed which is great as most other providers charge heaps more for full upload speed connections. If you have more than one computer on the internet at home or have p2p applications running uncapped upload speed is really really great...

Of course the fact that I'm starting job there next week might affect what I might say but even before I got a job there myself and all my family that I had any say over was already with Orcon.
I second that. Orcon is really good when it hits the fan. For webhosting - http://www.kiwiwebhost.co.nz $1 /week for a website is pretty good, with a really good user control panel.
(set up your own email accounts,forum etc)

[hospitalfood]

there is of course woosh as well, not sure if they are good ?

[Oldfulla]

These guys -



www.xnet.co.nz

I 2nd that, they are pretty good, fast easy set up as well. slingshot gave me nothing but trouble.

[jeremysprite]

Don't sign up your mobiles just yet - 'specially not to contracts
I'd wait until NZ comm's comes out - then wham goes the prices.
flippin duopoly

[Holy Roller]

I've been with maxnet for 10 yrs service is tops and their net guardian keeps us safe.
We use their broadband at the shop though still have dail up at home, this keeps the kids off the net as its too slow for gaming.

Well worth the time checking them out
http://www.maxnet.co.nz/

[homer]

telstra clear

we find it good
pay for what you use to some degree "Gb" 2.95 each Gb about 30 a month on top of that
cheap calling

[homer]

If you want cheap calling just get a head set and download a program called

"voipcheap"

It will give you free calling to a lot of the world

all nz and aussie

some free to mobile as well
Now the program may have changed as i know some have only had a five min call then get cut off

i dont know what it does now

im sure theres other programs similar

[Clivoris]

You gotta give Actrix a chance to give you a price. They support motorcycle racing by sponsoring the Actrix VMCC Winter Series.:woohoo:

[CookMySock]

there is of course woosh as well, not sure if they are good ?NO !!!!!

ewps, sorry, shouting.. 8-o

DB

[Conquiztador]

Will look in to the options. Some of them sound interesting.

[scracha]

Will look in to the options. Some of them sound interesting.

Your BB and phone provider can be two different things. For the amounts you're talking then I'm guessing the cost of calling will be the major decision. I've saved a fortune on calls by switching to iHug (the diverting calls to my Vodafone for $10 a month is a corker and AFAIK no other provider can offer this). Orcon's service has went downhill IMHO but still better than most. Slingshots has always been $hite. etc etc.

For coverage reasons, you may have to stick with Telecon's moby service. If that's the case then PM me as you can do very clever things to avoid paying for calls to Telecom mobiles.

What sorta PBX are you using?

[Str8 Jacket]

there is of course woosh as well, not sure if they are good ?

I am with woosh. Works fine for me, maybe a little slow.... I dont download things just use basic internet. 2 gigs for $29.95 month..... Gotta be able to get good reception.....

[CookMySock]

For coverage reasons, you may have to stick with Telecon's moby service. If that's the case then PM me as you can do very clever things to avoid paying for calls to Telecom mobiles. oo oo, do share ?

DB

[jimmy 2006]

sorry, forum dredge.

same shite, sick and tired of woosh.
do i have to pay and have a home phone line in order to use orcon?

[Finn]

Today I had to try and tell some dorky automated girl (who wanted to keep on repeating that she understood me but every time I said something she would say: I have problems understanding) that I wanted to talk to someone re my account.

Yes, I have experienced their voice recognition system. It sucks but here's how you get around it... I'm serious and it works. Try it if you don't believe me.

Have a go talking to her but as soon as it has ANY trouble understanding you, start swearing like a trouper and DON'T hold back. The line will go quiet for a few seconds then it will get transferred to a "real" person...

[mynameis]

Yes, I have experienced their voice recognition system. It sucks but here's how you get around it... I'm serious and it works. Try it if you don't believe me.

Have a go talking to her but as soon as it has ANY trouble understanding you, start swearing like a trouper and DON'T hold back. The line will go quiet for a few seconds then it will get transferred to a "real" person...

That's excellent feedback to their system Finn, nah I am serious not taking the piss. Some of those calls might be recorded for purposes of improving their system.

When they hear some grumpy old man swearing away non stop they'll have a good laugh as well. I wonder what everyone will do when all calls start going to Manila :lol:

[YellowDog]

I hear changes are afoot with ADSL2 being firmly on the way. You would think that Auckland would be large enough to justify a highspeed/super reliable cable network (don't know where you are).

I hear and have experienced far better business service from Telstra than from Telecom.

[mynameis]

Telecom has really started to piss me off. That bubble in the sky, the filters, the costs and the support (or lack of). Today I had to try and tell some dorky automated girl (who wanted to keep on repeating that she understood me but every time I said something she would say: I have problems understanding) that I wanted to talk to someone re my account.

When I at the end got a real human (???) and she had transferred me 3 times I get this arrogant one (more arrogant then me!!!) telling me that "it is the way it is and I need to keep them informed, that is the contract I have signed" I snapped.

So now I will take my private accounts to someone else. BUT also as a result of this my business accounts. Adds to about $50K/year. Fuck em.

So where do I go?

Here what I need:

Private: 1 broadband 30 G/month, 1 phone line.

Business: 2 broadband 15 G ea/month, 1 phone line with 10 extensions, 10 other phone lines.
Mobiles: 20

To be perfectly honest mate it would be difficult for these other small ISP's/Telco's to manage such a large account efficiently.

I doubt anyone would do a better job than Telecom, your best bet would be either Vodafone or Telstra but their service isn't all flowery anyway.

I can assure you you'll be back to Telecom after 12 months because you'll be more pissed with other company's service.

If your spend is more than 50k a year than your account should be managed, call that idiot Telecom Account Manager and get on his/her back !

[CookMySock]

To be perfectly honest mate it would be difficult for these other small ISP's/Telco's to manage such a large account efficiently.maybe this is so, but then you have to let them put their finger in ur ass, tell you what religion you must be, what software to run on your computer, and a whole lot of other shit too. Just say no.

DB

[scracha]

oo oo, do share ?

DB

Well it involves residential lines, "freedom", call diversion, another phone provider, free PBX software and a gateway with 2 FXO ports.

[mynameis]

maybe this is so, but then you have to let them put their finger in ur ass, tell you what religion you must be, what software to run on your computer, and a whole lot of other shit too. Just say no.

DB

Say no and do what ?

Post on KB ?

[mitchilin]

Unless you are on a wireless system you're not gonna get away from being part of the Telecom network.Even then at some point you have to be joined back into it,thru the cloud.ADSL2 sometimes doesn't make a difference in speed unless you get your port reprofiled through a helpdesk that knows about this sort of thing.

[mynameis]

Unless you are on a wireless system you're not gonna get away from being part of the Telecom network.Even then at some point you have to be joined back into it,thru the cloud.ADSL2 sometimes doesn't make a difference in speed unless you get your port reprofiled through a helpdesk that knows about this sort of thing.

Bang on the buck!

Theoretically speaking "soft" ports should be reset and profiled for ADSL2 if that's what you're running on.

[CookMySock]

Say no and do what ? Post on KB ?Walk. Go elsewhere. Build your own infrastructure. Own your own network. It's not rocket science.

DB

[mynameis]

Walk. Go elsewhere. Build your own infrastructure. Own your own network. It's not rocket science.

DB

Now we're talking in very realistic terms, what are you ? A little one band arym who will destroy Telecom overnight ?

Wakey wakey bud.

Whilst it's a good move in some accounts, it doesn't solve all problems, especially in the Conquiztador's case.

[CookMySock]

what are you ? A little one band arym who will destroy Telecom overnight ? Wakey wakey bud.troll, ignore.

DB

[mynameis]

troll, ignore.

DB

Sorry dude I don't quite understand what you're getting at aye. For everyone in the country to build their own network and work on their own?

Where in the world is that model working successfully?

Doo bee doo bee dooooo ... :whistle:

[Conquiztador]

Whilst it's a good move in some accounts, it doesn't solve all problems, especially in the Conquiztador's case.

No, I have no intentions of starting something of my own. Not what we are in to. But all this has made me look at the industry closer. And learning some interesting stuff. The outcome here will be that I will swap my private setup first. And soon! Then later in the year when my current contract with Telecom expires and is up for renewal I have all the info I need to make a good decision. And as I have already decided not to sign up with Telecom again, I will put together the best possible solution in regards to costs and service. Just by what I have seen so far we should be able to cut our costs with over 30%. And that is 1/2 a yearly wage for someone... But costs are not the main issue here, so more research is needed.

[CookMySock]

Sorry dude I don't quite understand what you're getting at aye. For everyone in the country to build their own network and work on their own? Where in the world is that model working successfully? I didn't build myself a wireless ISP business for money, I did it for fun. It is not important to me whether it makes bucketloads - just that I find it amusing, and I get to help people out who are at their wits end - as in this case.

Now that I know the technology, I can show people how to solve their immediate problems.. As in this case, there is an immediate and obvious solution evident to me that will solve the problem and lower his strong feelings, which is what I like to do.

So thats my mission in life I guess - leading people to water. It was very hard giving up on the idea that I could do more than that.

I like your avatar pic very much indeed.

DB

[mynameis]

No, I have no intentions of starting something of my own. Not what we are in to. But all this has made me look at the industry closer. And learning some interesting stuff. The outcome here will be that I will swap my private setup first. And soon! Then later in the year when my current contract with Telecom expires and is up for renewal I have all the info I need to make a good decision. And as I have already decided not to sign up with Telecom again, I will put together the best possible solution in regards to costs and service. Just by what I have seen so far we should be able to cut our costs with over 30%. And that is 1/2 a yearly wage for someone... But costs are not the main issue here, so more research is needed.

The only thing I can say is good luck, the chances of you switching your fairly large account back to Telecom within 12 months is quite high. Just statically speaking that's all.

[bobsmith]

I noticed Orcon just introduced unbundled plans for the first time yesterday. go to orcon website, type your phone number in and see if you can get the unbundled plans. The platinum+ plan might be what you are looking for.

[CookMySock]

I noticed Orcon just introduced unbundled plans for the first time yesterday. go to orcon website, type your phone number in and see if you can get the unbundled plans. The platinum+ plan might be what you are looking for.his problem is the shitty ADSL to his property. Changing ISP (over the same wire) will quite likely do nothing it all - he needs an alternative to his ADSL line.

Cool to see Orcon up front doing the trailblazing tho. Good on them.

DB