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DarkNinja
13th December 2004, 16:03
So i was meant to recieve my shock from new plymouth on saturday, being a paid-for saturday delivery, picked up on friday. I give it till this morning, monday morning, and i still see no magic box with my name on it. Decide to give the bike shop a call and they give me the name and track & trace numbers for my package.

So i call up fastway, thought id call up new plymouth first because thats where it was coming from:
'im sorry you'll have to call the wellington branch'
fair enough, call the wellington branch:
'im sorry, whitby isnt our area, you'll have to call wellington branch'
still fair enough, at least ill be refining where my package is, call kapiti:
'i'm sorry, we dont do saturday deliveries to whitby'
'what the? we paid for a saturday delivery though'
'i'll have a look for it.....nope sorry cant find it, call the wellington branch'
by this stage im getting a little pissed off to say the least, i mean its not my job to chase after my own package is it? i call the wellington branch back:
'i'm sorry you'll have to call kapiti branch'
'yeah well i just called them, they said for you to check that it wasnt mis-delivered'
'ok ill just check.... nope, maybe its already on a shuttle, if you havent heard from it by 3pm, give us a call back'
good-o i think, mustve just been bad timing. well 3pm comes and goes and its now 5pm, i figure i would leave it for a couple more hours in case they got held up. so i call back wellington.
'i'm sorry you'll have to call kapiti branch, its not in our system'
by this stage i thought they were using an abacus as i even had a track and trace number and couldnt tell me where it was.
'*screams* well i just want to find my package and i got told to ring back after 3pm if i hadnt recieved it'
'well youll have to ring our main branch - kapiti'
so i call back kapiti branch
'hi i want to enquire about a delivery that i was meant to get on saturday but still havent got'
'*very irratbly(SP?)* you called this morning, i told you it wasnt here'
'so what am i meant to do, just say dont worry and get on with life?'
'i called wellington and they said...etc, etc.'
'well give it till tomorrow morning and after 10am if you still havent got it we will track and trace it from auckland, it could take another week'
great, just great, for a delivery on friday and even if it wasnt here on saturday, i would have expected it by monday, this is just plain rude how she talked to me like it was my problem that my parcel went missing in their care.
Arg, ill update this post tomorrow, tell you what happens.

I think sometimes locally owned and operated doesnt work, as in this case.
Anyone else had similar experiences with couriers? Also what are my rights in this case if they cant find it?

digsaw
13th December 2004, 16:12
:ar15: Coromandel Couriers, no record of two parcels,delivered one,lost one,$700 bucks down the drain :yeah: local !!! like fuck never again :shit:

Eddieb
13th December 2004, 16:24
A workmate here has had a parcel sent over from the UK.
It's been in NZ with CourierPost for 5 weeks and they still can't tell him where it is, not only even if it's in Auckland or Wellington but they don't even know if it's still in NZ or whether they have 'Returned to sender" back to the UK.

Joni
13th December 2004, 16:25
mmmm, not a good thread for me to be reading, I have to send my passport to London by courier this week.... Im not too happy about it, Im not a kiwi... my passport is my key out of here if I need to make a quick exit, if something goes down at home in Johannesburg etc... biting the nails a bit! :confused:

James Deuce
13th December 2004, 16:30
mmmm, not a good thread for me to be reading, I have to send my passport to London by courier this week.... Im not too happy about it, Im not a kiwi... my passport is my key out of here if I need to make a quick exit, if something goes down at home in Johannesburg etc... biting the nails a bit! :confused:


Go with it. See if Britannia have any freighter seats available. Do a weekend turnaround. You'll feel like crap, but you'll know where your passport is.

DEATH_INC.
13th December 2004, 16:32
Yep,had probs with.....Fastways!Over a week to get a flywheel from whangarei to auckland.....
The best to use in NZ are nzcouriers,a little more expensive but worth it.(my old job we used lotsa couriers every day)For one-hour Urgent are by far the best.
Outside NZ I've used both UPS and DHL,both very efficent.

Coyote
13th December 2004, 16:35
Ordered a CD off the guy in NZ who made the cruise missile. Hasnt came yet. Been 8-10 weeks. Don't think it'll ever arrive

Joni
13th December 2004, 16:35
Go with it. See if Britannia have any freighter seats available. Do a weekend turnaround. You'll feel like crap, but you'll know where your passport is.

Farq Jim.... dont freak me out! It serves me right doing my PR through the London offices...

Ummm, London for a day.... lol! Shit! :crazy:

Hitcher
13th December 2004, 16:40
Ummm, London for a day.... lol! Shit! :crazy:
Mrs H went to Buenos Aires for the weekend once. Left here Friday morning, back home Monday night...

MOTOXXX
13th December 2004, 18:24
mmmm, not a good thread for me to be reading, I have to send my passport to London by courier this week.... Im not too happy about it, Im not a kiwi... my passport is my key out of here if I need to make a quick exit, if something goes down at home in Johannesburg etc... biting the nails a bit! :confused:

so does that mean ur movin? I thought u were gona come to welly lol

Motu
13th December 2004, 19:35
I think sometimes locally owned and operated doesnt work, as in this case.
Anyone else had similar experiences with couriers? Also what are my rights in this case if they cant find it?

Read the small print on the contract - they accept no resposability once it's in their hands,if they lose it,you've lost it....you agread to that of course.I hope none of you lot are having trouble with Intercity Urgent - my daughter drives for them,and my wife is doing their long distance stuff out of Auckland in my old Nissan Vanette.

What?
14th December 2004, 05:49
Read the small print on the contract - they accept no resposability once it's in their hands,if they lose it,you've lost it....you agread to that of course.I hope none of you lot are having trouble with Intercity Urgent - my daughter drives for them,and my wife is doing their long distance stuff out of Auckland in my old Nissan Vanette.
I understand the Consumer Garauntees Act makes that clause unlawful - the old "all care but no responsibility" line doesn't cut it these days. Not that that will get your lost goods back, though...

digsaw
14th December 2004, 06:25
exactly what :yeah:

Rainbow Wizard
14th December 2004, 06:26
I use em all the time in my business. Because they're right across the road. But I NEVER use their trading name, to me they will always be SLOW-WAY. I agree with NZ Couriers being the best, but at this time of year they're all handling 3 times their normal freight. Bad timing dude.

Joni
14th December 2004, 06:28
so does that mean ur movin? I thought u were gona come to welly lol

Nah not moving... just becoming a resident of NZ... yeah yeah, you shudder I know!! lol... :banana:

Sniper
14th December 2004, 06:46
Nah not moving... just becoming a resident of NZ... yeah yeah, you shudder I know!! lol... :banana:

Its not that bad being a citizen. Just means you never lose when SA and NZ play rugby. :Punk: :first:

thehollowmen
14th December 2004, 09:32
yeah we have problems with couriers all the time.

Currently the courier company has lost a WHOLE VAN

I'm not sure how that happened but it ment I had time on saterday to go riding and eat waffles and look at the eye-candy hanging around our appartment.. so I'm not too grumpy about that.

But it is still missing. Yes wonderful medical specimens that haven't been fixed and have probably gone off by now :thud:

I don't trust these courier companies any more, if it is really important I'll deliver it myself.

Good luck getting it back. Courier parcels do have an insurance whatzit on it, but that's usually for the sender to sort out if it hasn't arrived. Ask the wellington company to send it again and sort it out.

BTW - check your back doorstep or under the bushes... Those guys put them in the wierdest places.

thehollowmen
14th December 2004, 09:33
Nah not moving... just becoming a resident of NZ... yeah yeah, you shudder I know!! lol... :banana:

Best of luck, going through that paperwork atm too...

Blakamin
14th December 2004, 09:56
I wont begin to tell you of the problems with Kapiti Fastway (to lose shit) Couriers.....
We've also given up on NZ Post couriers
Probably Broken Transport suck too

we're now using NZ Couriers... and havent had a problem yet (and once a month I send 170 courier bags all over the country)

vifferman
14th December 2004, 10:01
BTW - check your back doorstep or under the bushes... Those guys put them in the wierdest places.Indeed! We've had a couple of things (two separate deliveries) delivered that were hiding under the cover of the BBQ on our deck. (Obviously the same courier/driver). We had no idea either of them was there, until we got pissed off they hadn't arrived and searched around for the fourth time.

The thing that annoys me is that they never get a signature, even when it's obvious you're there (like at work, when there's a whole building fiull of people!) and the item is sent on a 'signature-required' basis. In fact, the only time in recent years where I've actually signed for summat was when I bought some stuff from a guy on the UK Firestorm site - I had it within 4 days.

So is there any hope for a shake-up in the courier industry? It used to be OK - you used the courier instead of post because it was faster and more secure. Not anymore, and it's getting worse!

Devil
14th December 2004, 10:07
I bought some stuff from a guy on the UK Firestorm site - I had it within 4 days.
Recently ordered a back protector from a UK site, got here in 4 days too. Damn good work. I think it was handled by NZ post at this end too.

This is ignoring the fact it was left on my doorstep for go knows how long. *mutter*. (Then again we are down a pretty private driveway, back section.

DarkNinja
14th December 2004, 15:26
Still not here, they reckon givce it another day though. this guy was the most helpful yet and took my number and name to ring me if he sees it come by.

vifferman
14th December 2004, 15:29
Wonder how much stuff just disappears...

Especially before Christmas.... :eek:
I had some mail-ordered CDs disappear from the face of the Earth. Couriers insisted they'd delivered them (unprovable without a signature, yet we're supposed to believe that). Luckily, the company I bought them from despatched some replacement ones, free of charge, even though they weren't at fault. :niceone:

Motu
14th December 2004, 16:08
It's 90% the driver - up here Constant Couriers were so bad that I told my suppliers never to use them,it would take over 24hrs to get parts from Onehunga to Mt Roskill,less than 10mins drive in peak hour.But the last couple of drivers have been great,we get all our stuff well inside their 3 hr limit.I have an account with NZ Couriers,but were hopeless for getting stuff to me,then we had a couple of great drivers,one rode a new Triumph Daytona,but the latest couple are hopeless and we are into the 24 hour overnight again.

カワサキキド
14th December 2004, 16:21
When I ordered stuff to be sent to Queentown, from Auckland it usually took 2 days, from Christchurch 3, Dunedin 5 and from Australia overnight!

There is a reason that fastways are the cheapest, and I believe you have found out(It only happens with important or urgent stuff thou), and I have also found NZC to be the best.

ajturbo
14th December 2004, 16:58
i posted a LARGE bag of gear ($$$$ worth) from LA to Key west where i was going to be staying with my mate... i got there 2 weeks after i sent the parcel (another story!! :moon: ) got to my mates , got on the piss forgot about the parcell for about a week,, then one drunken night i suddly though where's all my gear, ( i was going up to new hampshire, on the canadian boarder..in WINTER! and it had ALL my winter gear..heated thermal jock strap etc) ph UPS.......sorry sir but the person at the address said that there was no-one of that name living there!!! WTF so i asked what the address was....:Oops:.it apears that I put the wrong address .:Oops:.i mised the 1 ..it should have read 15....not the 5 i used!!!
so where is it now i asked?
on it's way back to LA !!!!
ok that's fine..i'll just call LA
called LA UPS...... err sorry sir no record of it ariving!!!!! :eek:
fuck i thouhgt ...but then again i was on holiday ...
somthing will happen for the good
went to NH
froze my butt
got home (month latter)
2 days after i got home a knock at the door, here was my bag!!!!
for some reason i had put a RETURN address here in NZ!!!!
so morral of the story..
want somthing sent home from over seas?
post it to yourself...tell the posty " na man, donno who your talking about."
..bingo it goes back to sender!! you at home in NZ :banana: :banana: :banana:
for the cost of sending it across some hillbilly town in the good old USA
:rolleyes: :banana:
saved me SHIT loads in postage

ajturbo
14th December 2004, 17:10
Wonder how much stuff just disappears...

:

i orded a PALET of paint one day to go from Welly to Nelson
usally over night... so i gave it 3 days..i'm nice like that...
so i was very concered that it haddent arived a WEEK latter!
ph the paint Co.."yes andy we sent that a week ago"
went to the delivery Co....."aint here!"
i surch the place and they were right no paint??? WTF!!
re orded..got here the next day :banana: :banana:
i can work!



6 MONTHS latter i was back in Nelson... got a Ph call from the delivery guys..
errrrrr andy ? ....yes.....
we have found the paint!!!
bit late now matey!..where was it?
NEXT DOOR AT THE OTHER DELIVERY Co!!!!!!
i went down sure enough there it was! the original contact number (mine ) on the TOP of the packing slip...... the manager of the OTHER delivery Co was wondering why i haddent come and picked it up!!!!
and it was only when they had a piss up together..(the 2 Co's) that the original Co manager saw the palet..remembered my ...chat ..cough..with him..
but unfortunaly for them the paint was passed it's use by date...hahahaha
it has a shelf live of upto 3 months!! hahahaha

Coyote
14th December 2004, 17:26
Still waiting for the CD I ordered. The problem is I have no-one to contact to find out what the hell has happened to it

gav
14th December 2004, 20:10
Couriers, FRIGGEN COURIERS, bane of my life mate. Yesterday ordered an air filter for a truck at work about 2 o clock, better put that on a sub 60, mate! No worries, they write the time on the box when courier collects, 14.29, arrived twenty past 5, tosser. Rang supplier following morning, free freight, cool. Girl I used to work with just started as courier for Fastway in Nelson, so what do they do, no previous experience, they put her on the busiest run in central Nelson :yes: Doh!
We send stuff around with Castle Parcels, average service, God knows how their track and trace works, had stuff delivered and 3 days later they are still ringing to tell me they are still chasing it up, havent the heart to tell them I've already received it :bleh: .

scroter
15th December 2004, 11:46
in a round about kinda way i work for NZ couriers/Post haste. i think we charge pretty hefty prices but as an example i remember some saturday deliverys for the south island being left in rotorua one friday night. when they found them saturday morning they chucked them on a plane, bearing in mind these parcels are about the size of a small lunchbox and weigh maybe a kilo each, 5 hundy thanks very much to the person who left them behind(not me) or there boss. i cant believe fastway cant do the whole thing from a call centre. also someone mentioned claiming. couriers come under the limited liability carriers risk (maximum of $1500) and somethings arnt covered at all like windscreens and second hand car parts, anything outside that law should be insured for it or wear it. sux aye.

scroter
15th December 2004, 11:49
Couriers, FRIGGEN COURIERS, bane of my life mate. Yesterday ordered an air filter for a truck at work about 2 o clock, better put that on a sub 60, mate! No worries, they write the time on the box when courier collects, 14.29, arrived twenty past 5, tosser. Rang supplier following morning, free freight, cool. Girl I used to work with just started as courier for Fastway in Nelson, so what do they do, no previous experience, they put her on the busiest run in central Nelson :yes: Doh!
We send stuff around with Castle Parcels, average service, God knows how their track and trace works, had stuff delivered and 3 days later they are still ringing to tell me they are still chasing it up, havent the heart to tell them I've already received it :bleh: .

we cart for castle pastles as well and they just dont care mate. they make a mistake and they say "so, send it tommorow" even if its a whole bin of frieght.

MSTRS
15th December 2004, 11:55
Still not here, they reckon givce it another day though. this guy was the most helpful yet and took my number and name to ring me if he sees it come by.
And has he ?????????? :mobile:

Blakamin
15th December 2004, 16:10
I'm gunna bitch about NZ post too... had something fast-posted to me from wellington... ended up taking 4 days.. coz the Waikane people decided there was no such address... course there fuckin isn't...it's RAUMATI! and it was addressed correctly!!
and today, 2 videos arrive that I got off trade me... the guy sent 4 in individual envelopes... at the same time, to the same address... other 2 aint turned up!!!

DarkNinja
15th December 2004, 23:08
IT TURNED UP!!!!!!!!
WOOT, im angry that it took from friday till wednesday afternoon for an overnight delivery, but maybe they are all english scholars and 'overnight' is a metaphor.
But now my horn doesnt work damnit, looks like a wire has just pulled, shouldnt be too hard to fix.

カワサキキド
16th December 2004, 00:04
Just be thankfull it turned up at all... put the shock in yet?

MOTOXXX
16th December 2004, 07:20
One thing to remember is that some couriers are realy good in some areas and some are bad in others.
we use fastways at our work and have had no real issues with them before. Maybe the odd missed pick up but hes been pretty good. Now our head office is in hastings i think and they hate fastways. They say the guy is shit and are almost going to give up on him as far as i know.

So yea it varies a bit.
also remember what time of the year it is. i saw another courier doing drop offs at 6am down our street the other day. They are working pretty hard at the moment.

oh im not a courier either. lol

Joni
16th December 2004, 07:30
So yea it varies a bit.
also remember what time of the year it is. i saw another courier doing drop offs at 6am down our street the other day.

Yeah, I had a delivery at my door yesterday at 6:15 am
I thought poor bugga, we all sleeping, he's out and about delivering shit.

:spudwhat:

guzzi_nz
16th December 2004, 08:05
Same here i have delivery ever second day to home but pass 2 weels thinks have slow down joni must be sending to may xmas presents hope u got me my new guzzi :killingme

redrogan
16th December 2004, 08:43
I've got a cousin who worked for C Post and I was a runner for her for a few Christmases. We would get to the yard at 5.30 am and sort for about 30 min and usually be doing the first delivery by 6am and then non stop till 5.30pm! Its crazy. As has been said before alot of the time it is the individual courier, some are concientious other don't give a f#$@!

Motu
16th December 2004, 09:14
Yeah,I don't know how my daughter does it - she goes non stop for 10hrs a day in the inner city...she takes her lunch in the car,but somedays doesn't even get a chance to take a bite,she comes home absolutly shattered some days,and the only feedback she gets is flack for late deliveries...I make a point of thanking couriers...if they don't stuff me up.And there is no under hour in Auckland anymore,it's almost an impossibilty.

MOTOXXX
16th December 2004, 09:36
Yeah, I had a delivery at my door yesterday at 6:15 am
I thought poor bugga, we all sleeping, he's out and about delivering shit.

:spudwhat:

wish i was sleeping at 6.15am. lol :blah:


on a similar topic rant but anyways i dont know how some of u feel about this but....
thing i realy hate about this time of year is people beg you to do work before christmas and when you cant and they get all snarkey about it.
It shits me and the thing is you realy do want to help them but bookings are that full it just cant happenm, then the guys bust their ass to try to fit more people in and are going hell for leather.
Its the trades people that makes the world go around and i give a lot of thought to those people that work there arse off at this time of year and people dont appreciate it.

but it is good when people are considerate and give a simple thank you. it can make a big difference.

Motu
16th December 2004, 10:37
wish i was sleeping at 6.15am. lol :blah:


on a similar topic rant but anyways i dont know how some of u feel about this but....
thing i realy hate about this time of year is people beg you to do work before christmas and when you cant and they get all snarkey about it.
It shits me and the thing is you realy do want to help them but bookings are that full it just cant happenm, then the guys bust their ass to try to fit more people in and are going hell for leather.
Its the trades people that makes the world go around and i give a lot of thought to those people that work there arse off at this time of year and people dont appreciate it.

but it is good when people are considerate and give a simple thank you. it can make a big difference.

He,he,he - I love it!

''But my WoF has expired,what will happen if I get a ticket?''

'Um....you'll get a ticket for no WoF'

I've even had them tell that if they get a ticket for no Wof I will have to pay for it.....good luck.

James Deuce
16th December 2004, 10:54
Its the trades people that makes the world go around and i give a lot of thought to those people that work there arse off at this time of year and people dont appreciate it.

but it is good when people are considerate and give a simple thank you. it can make a big difference.

I'm always kind to mechanics because my life and that of my family is basically in their hands.

Plumbers, electricians, roofers, handymen, gardeners on the other hand should all be sent to a particularly nasty level of Hell when the disatisfied customer mob finally catches up with them.

Why do they never turn up on time? Why do they never call to say they won't be turning up? Why do they turn their phone off about the time you try a "where are you?" phone call. Why do they get pissy when it takes you precisely as many weeks, days, hours and minutes to pay them as it took them to turn up AFTER the original booked date and time?

I've never had a tradesman turn up in the same week that a booking was made, let alone the same day. This year I've lost 3 annual leave days to the same plumber. It isn't a generalisation for me to claim this either. My experience of the trade professions is universally poor. Late, overpriced, and sub-par work seems to be the modus operandi.

MOTOXXX
16th December 2004, 12:19
I'm always kind to mechanics because my life and that of my family is basically in their hands.

Plumbers, electricians, roofers, handymen, gardeners on the other hand should all be sent to a particularly nasty level of Hell when the disatisfied customer mob finally catches up with them.

Why do they never turn up on time? Why do they never call to say they won't be turning up? Why do they turn their phone off about the time you try a "where are you?" phone call. Why do they get pissy when it takes you precisely as many weeks, days, hours and minutes to pay them as it took them to turn up AFTER the original booked date and time?

I've never had a tradesman turn up in the same week that a booking was made, let alone the same day. This year I've lost 3 annual leave days to the same plumber. It isn't a generalisation for me to claim this either. My experience of the trade professions is universally poor. Late, overpriced, and sub-par work seems to be the modus operandi.

Fair comment Jim2.
Have had a few sub contractors like that to deal with before.
sounds like u doing a lot of work on ya house?

James Deuce
16th December 2004, 12:31
Fair comment Jim2.
Have had a few sub contractors like that to deal with before.
sounds like u doing a lot of work on ya house?
Nah - it was a bit of a rant, I know.

We had a hot water join break, so called a plumber who came late, had it break again + late arrival, and then had it break again + late arrival. Faintly annoying.

It's just MY experience I hasten to add.

DarkNinja
16th December 2004, 19:42
I have put the shock in, new clutch is in and pretty good at the mo, im sure ill notice small changes if i need to. then the horn, fixed that today, wire broke in the middle, redid that, then the fuel line broke as i was taking it off, luckily it had a filter in the middle so i just cut about 3 inches off of the overflow and put it in there. now the weather has packed in. i tell you mate, next day it is fine, i am going for a fine fine blat up the paekaks.
DN

scroter
17th December 2004, 10:26
i wouldnt be a courier for anything. most of them start about 4 and finish about 6 get paid allright but not that great and then some of them have to work on saturdays. my mum is a courier on the north shore up at 4 finished between 730 and 8pm. the moneys no where near good enough for that but she seems to like it.

James Deuce
17th December 2004, 11:08
i wouldnt be a courier for anything. most of them start about 4 and finish about 6 get paid allright but not that great and then some of them have to work on saturdays. my mum is a courier on the north shore up at 4 finished between 730 and 8pm. the moneys no where near good enough for that but she seems to like it.
Woohoo - you posted! How are you feeling?

scroter
17th December 2004, 14:17
Woohoo - you posted! How are you feeling?

yeah alright mate. just got back from a follow up at the docs. starting fisio(spell) next week. got most movement back below my shoulder but above forget it and the doc reckons no cricket for probably 6 months, lucky im only a spectator then aye. i will be returning to work on monday.