Disappointing service

[fizbin]

I don't normally complain about this sort of thing, as i am in customer service but even i have my limits.
I bought my bike from a bike store around a week ago. and the service that i have had from them is appalling.
I went out on a Saturday with the sole purpose of buying a bike. I had this bike shop recommended to me by another biker and thought i would check it out.:woohoo:
Anyways i rock up around 11am or so and start to brows the bikes that they have in store. I was a little disappointed to find such a limited range of bike in store but they had one of the ones i was looking for.
After an hour of looking around for someone to serve me i got somewhere.
Anyway cut a long story short on that day, i couldn't complete the finance for the bike as there were bits of information that i need. Insurance ect.
I was happy with that, and was told that someone would give me a call on Monday and we would get everything sorted out.
Monday comes and goes no phone call. Due to family issues i couldn't have gone in anyways so not to worried but hey a follow up phone call would have been nice.
Tuesday rolls around and at 9am i give them a call. finance has not even been entered in the system. "We will get this sorted out for you today and call you back".... waiting.... waiting.... waiting.....:yawn: 1pm ring back "Oh yes still working on it will do that soon".... waiting.... waiting.... waiting..... :yawn: still nothing by 5 give them a call back. no success.
Wednesday i call them yet again
oh yes we are doing that now?!?!?!?! FFS Anyway long story shot on Wednesday they finally get it in, and i go in and pick the bike and gear up.
They have to order a pack rack for my bike I can handle that should have that by Friday right?.... No they forgot to order it, and can't get one now till Monday. O.K. mistakes happen i can handle that.
Monday afternoon I call again as i still have not heard anything. nope still no pack rack O.K. eta Tuesday now i am starting to get annoyed. they will call me back on Tuesday once it has come in.
Tuesday 3pm still no phone call O.K. call them back "um...um...um... i will check and call you right back" .... waiting.... waiting.... waiting.....:yawn:
Wedneday. 12pm still no call back so call again. yes it is in we just need your bike for 2 hours to fit. Finally!:shit:
So thinking i would be smart i will kill 2 birds with one stone and get the bike serviced at the same time. so how much for a first service.
"$270"......?:blink:
when can they do it?
"i will put you thought to the workshop so they can book you in"".... waiting.... waiting.... waiting..... "are you still there caller? i will have the workshop call you back in 15mins with an answer as to when they can do it."
.... waiting.... waiting.... waiting.....:zzzz:.... waiting.... waiting.... waiting.... waiting.... waiting.... waiting.....:zzzz:
I still have not got that call.
So i called Red barron. how much for a first service? i ask
"180" Much better price. when can you do it.?
"tomorrow"
Hence to say. once the pack rack has been fitted to my bike i will no longer be dealing with the bike shop i bought my bike off. The total lack of follow up has left me feeling like i should have taken my $7500 and spent it elsewhere.
They have failed to follow up on any phone call they have promised to make, and the phone service i got a inept at best.:angry:
O.k. Rant finished :innocent:

[McDuck]

... ffs don't quote the entire post ....


FFS who?.....

[Macstar]

what store?

[McDuck]

Its like saying there is poisen in one of these bottles of bear but i will not tell you which?

[Goblin]

FFS who?.....FFS! Do you HAVE to quote the WHOLE post??? You're the first to reply so you dont actually need to quote it.:spanking:

[LilSel]

FFS! Do you HAVE to quote the WHOLE post??? You're the first to reply so you dont actually need to quote it.:spanking:

Bwahahahahaha!!!! *bling* :niceone:

[Gubb]

Name and Shame.

[Mikkel]

Methinks you should have picked up on the incompetence before the finance was finalised. I hope your warranty (if the bike is new) isn't tied into having it serviced at that specific dealer.

I hope the bike won't disappoint!


FFS! Do you HAVE to quote the WHOLE post??? You're the first to reply so you dont actually need to quote it.:spanking:

You didn't have to quote his entire post now did ya :p

[Maverick]

Funny... you didnt mention anything about being unhappy about the service in your post about getting your new bike... so why the seperate rant now?

Not trying to save anyone ass or anything, just seems a bit odd that if it was so bad you would have mentioned it.

[fizbin]

Funny... you didnt mention anything about being unhappy about the service in your post about getting your new bike... so why the seperate rant now?

Not trying to save anyone ass or anything, just seems a bit odd that if it was so bad you would have mentioned it.

Like my post says i am in retail (sort of) and i understand that delays can happen and i am O.K with that for the most part. however i do think that i have been patient enough. At the time i picked up the bike, there had been a delay but i was o.k. with that... I think the thing the bugs me the most, is the lack of follow up. I feel if i had left this I would still be waiting next month for the pack rack for the bike.

[zeocen]

Going by your other posts stating where you got the bike from I find this incredibly hard to believe.

As in, incredibly hard to believe.

[fizbin]

Name and Shame.

Let us just say that there is a bike store in town that i will not be visting anymore. I work at "Boston wardrobes" is that cryptic enough for you?:devil2:

[fizbin]

Going by your other posts stating where you got the bike from I find this incredibly hard to believe.

As in, incredibly hard to believe.

like i siad i had the store recommended to me i am disappointed as well.

[RantyDave]

Let us just say that there is a bike store in town that i will not be visting anymore.
Name and shame, doesn't count for shit otherwise. How am I supposed to magically read your mind and know who you're talking about?

Dave

[Crisis management]

Name and shame, doesn't count for shit otherwise. How am I supposed to magically read your mind and know who you're talking about?

Dave

If it helps Dave, Boston Wardrobes, where he works, is in Mount Eden.......

[Sparky Bills]

Mt Eden motorcycles.

In your new bike thread, you thanked them for sorting you out with the bike and gear...

Me thinks your just looking for atention.:spanking:

[Jantar]

what store?


This one? http://www.kiwibiker.co.nz/forums/showthread.php?t=72282

[zeocen]

The same shop I got my new ER6F from, with unbelievable service. Which I then took back a week later for my 1,000km service and had a Givi set up installed, all the while having a 2006 Kawasaki z750 as a loan bike while they gave mine the royal treatment, being called up and popping over today to see it ready to be ridden with a better Givi set up than actually agreed on, as well as my father also being bewildered at their unbelievable service....

Well, I guess the 1 negative can shatter 100 positives, how sad. I could talk this shop up until the cows come home, that would go for every single person I know who has shopped there/bought their bike from there.

[marioc]

bit off topic sorry but what did you think of the z750 compared to the er6 ?

[325rocket]

Mt Eden motorcycles.

In your new bike thread, you thanked them for sorting you out with the bike and gear...

Me thinks your just looking for atention.:spanking:

i think its fair enough to be pissed off when you get fucked around like this. as he said earlier most of this happened after he picked up the bike and the biggest problem was the lack of follow up. is it really that hard to make a phone call. this has happened to me recently and after chasing the shop myself about five time i gave up as i was feeling like a c**t.
best thing you can do is let it go and spend your money elsewhere

[fizbin]

The same shop I got my new ER6F from, with unbelievable service. Which I then took back a week later for my 1,000km service and had a Givi set up installed, all the while having a 2006 Kawasaki z750 as a loan bike while they gave mine the royal treatment, being called up and popping over today to see it ready to be ridden with a better Givi set up than actually agreed on, as well as my father also being bewildered at their unbelievable service....

Well, I guess the 1 negative can shatter 100 positives, how sad. I could talk this shop up until the cows come home, that would go for every single person I know who has shopped there/bought their bike from there.

As I said they came recommended to me by another biker mate of mine, who had exceptional service from them.
I am only stating my experience with them nothing else. As i understand it most people have awesome service there. I however have found my treatment to be off. The unfortunate thing is that it has put me off the store. I will no longer shop there, or have my bike serviced there.
I would expect no different from any customer that i dealt with that had a problem with my service.

[fizbin]

i think its fair enough to be pissed off when you get fucked around like this. as he said earlier most of this happened after he picked up the bike and the biggest problem was the lack of follow up. is it really that hard to make a phone call. this has happened to me recently and after chasing the shop myself about five time i gave up as i was feeling like a c**t.
best thing you can do is let it go and spend your money elsewhere

Thank you someone who thought about the post rationally and didn't just type before there brain thought about what it was there fingers were putting on the screen. +1

[bully]

i know where your coming from, iv tryed every bike shop in my area, i now go out of town, even some of thos are no good. i could wright a book about this.
i have found one im happy with, hopfully i can stick with them. i do understand stuff happens and i am understanding and patient.
however in all fareness its the same in alot of trades.

[Nagash]

Evenign brother,

Glad to hear you got a new bike!

Shame about the service though.. I mean this shit happens. I'm not too happy with Wild West Honda for pretty much the exact same reasons but am very happy with Cycletreads because they got back to me pretty much instantly.

Though i've also heard Mt Eden motorcycles have excellent service, maybe they were just having a bit of an off week, or two..

There's more bike stores in the sea..

[fizbin]

Hey Nagash
How ya feeling? how the bike?
Yeah thats what i thought to. i am not to phased. this wasn't a post to dis them i just needed somewhere to vent i think. today was the last straw
Meh

[surfer]

Did you tell them their service was shit? And then ask them what they were going to do about it?

Or did you sit on it and go quiet in which case how are they supposed to know their service is shit?

If the service is shit tell them up front and give them a chance to fix it. More people need to come forward and say at the time they are recieving a shit service that this is shit service, instead of whingeing about it later.

Well that was my six penneth worth of shit :hug: Hope you get great service in the future.

[JATZ]

Just out of curiosity, have you had words with the bike shop about your service, or lack of. Seems odd that others ahve had gret sericeand yours was shit

[vindy500]

maybe they dont like you

[fizbin]

maybe they dont like you

you know i never thought of that. Maybe thats it... do you think a shower might help?... haircut? :lol:

[Cr1MiNaL]

Im not against Mt Eden but they are bloody expensive compared to the rest... or maybe its because I ride a sexay Yamaha? - Go Henderson Motorcycles and Adam Inta, hes the man.

[Forest]

I
So i called Red barron. how much for a first service? i ask
"180" Much better price. when can you do it.?
"tomorrow"

Hells teeth!

You know things must be really bad if Red Baron are offering a better level of service.

[titirangi]

Yep, Adam at Henderson.

[homer]

Like my post says i am in retail (sort of) and i understand that delays can happen and i am O.K with that for the most part. however i do think that i have been patient enough. At the time i picked up the bike, there had been a delay but i was o.k. with that... I think the thing the bugs me the most, is the lack of follow up. I feel if i had left this I would still be waiting next month for the pack rack for the bike.

I dont know how some places survive
i just got a new replacement jacket fo rthe faulty one . ok
and they tel the missus not to tell me they didnt know where the fucked jacket had gone .

now a shop who wont want the customer to know somethings not where they thought it was .

now thats service
THEY DONT MUCK ME ABOUT
What do i mean by that .....simple they know not to .

[jonbuoy]

Unless they ripped you off your best just to let it go and let your money do the talking by spending it elsewhere.

[_intense_]

Inthe time it took you to write this i have been out and bought three bikes from three different shops...

[nallac]

shit i would've given up on them well before picking the bike up.
i hate getting given the run around like you got.

[Kirill357]

Longtime ago (around half year :) ) the Mt Eden Motorcycles were good, I received a good service and proper attention. Before John went back to UK. Now its a bunch of youngsters there. Was there last month for casual servicing, they said:
need change chain and sprockets
carbs clean and sync, sparkplugs, front break pads
I thought OK, extra $1000 (quoted) out :blink:
Decided to shop around and
Went to Cycletreads to change chain and pads, what do you think, my suspicions about chain and sprockets were proven, no need at all, the very same story with carbs - two mechanics said no point.
And to add more to my BEST :mad: experience so far
they forget couple of screws in the fairing and overtightened and crushed shim so I ended up changing it and oil again.
Hell, no farkin way I go there again

Total rip off

[Damon]

A mate of mine bought a bike from there a couple of years ago, it took 6+ hours :blink: by the end of it we couldn't wait to get out of there and i won't buy anything there again

[Kirill357]

As for 'why dont you go and tell them',
why do I have to go there, waste my time and to help THEM to improve for MY money?
Everything suppose to be right first time, if they failed to understand THAT simple thing - they lost the customer(s)

[xwhatsit]

Mt Eden have always been reasonably good to me, which is nice because my bike is ancient and shitty-looking, I'm not terribly good looking and have next to no money.

However I'm not so naïve that I think they can't fuck things up from time to time. Even my favouritist shop ever (Econohonda) occasionally hires some idiots or assembles an order then forgets to post it out or takes my money then leaves a message on the answering machine saying `thanks for the $20, but what was that for again?' :laugh:

So even though you may have had perfect service from Mt Eden, doesn't mean everybody has got it. I, for one, have heard Red Baron is rubbish. But I've never been there so I don't know.

Meh. Lesson here is to never buy a new bike :D

[Katman]

Did you tell them their service was shit? And then ask them what they were going to do about it?

Or did you sit on it and go quiet in which case how are they supposed to know their service is shit?

If the service is shit tell them up front and give them a chance to fix it. More people need to come forward and say at the time they are recieving a shit service that this is shit service, instead of whingeing about it later.



After 25 years involved with motorcycles there's one thing that sticks firmly in my mind. There are a number of motorcycle shops that think their shit doesn't stink. If you complain about the service you're just as likely to be told to fuck off (in a slightly more polite way).

I'm not for a minute suggesting that that is the attitude of the shop in question but it's one that does exist in the industry and is one that needs to change.

[uwillbe]

i agree with some of the other posts. You should let them know if they have messed you around.

Even the best bike shops will hire idiots from time to time.

[2_SL0]

It appears parts to this story are missing, however I have dealt with the bike shop in question for many years. Yes I have experienced the occasional boob on their part, however they have ALWAYS come to the party in resolving any problems I have. Its called, communication, and its required on both sides. I tend to pursue things myself and not wait for a bike shop to phone me back, I phone them.