Anyone have issues with quasi stuff ever? [Archive]

C_A

1st June 2008, 23:48

I got a whole kit of quasi gear when I first started out riding. Sold a bike to a guy and he had to sell it, so I took the gear he had ordered off his hands before he even saw it. long story.
anywho, I've worn the boots like, 20 times tops. I'm gentle as with them but the zips have prolapsed bigtime and I can't fix them.......
They've got ykk zips which I thought were choice but apparently not :( one of the cuffs on my jacket has crapped out too but that's not so much of an issue as it's jammed shut and I have no problems with getting my hand through it.
another problem is the armour pockets seem to disintegrate as well. I'll put that down to wear and tear though... my cordura pants haven't had the warmth liner in them since september last year....

I need to either get them fixed (need to know somewhere decent in wellington to get this done) or replace them completely. Which is the best option economically? does this sort of thing cost millions? (namely the boot zips as ti looks rather involved to replace them :( )

Renegade

2nd June 2008, 00:16

Are the boots actually Quasi boots? i didnt know he did boots, my first pair of dririder boots zip crapped out the first time i went to wear them after purchase, replaced free of course.

maybe you should pm quasi and talk to him first of all if you are concerned about a product, especially if its only been used a little.

Nasty

2nd June 2008, 07:08

If the gear is falling apart and you still want waterproof stuff it really does pay to replace it.

Although, Zips on boots can be done at any shoe repair place I use to use the one in Dukes arcade on Manners street/willis street they were always good with my stuff.

Waterproof gear that gets punctured and not sealed again will leak like a seive.

chanceyy

2nd June 2008, 07:14

I would talk to Quasi first .. actually it suprises me how many ppl do the posting thing complaining without talking to the supplier .. :blink:

my zip tag broke on my quasi pants - no probs replacement given & change out simply

James Deuce

2nd June 2008, 07:20

I would talk to Quasi first .. actually it suprises me how many ppl do the posting thing complaining without talking to the supplier .. :blink:
X2.

Come back and have a proper whinge when you've been refused replacements because you chose to give Bret shit in public without talking to him first.

You're in Wellington too. Quasi has a supplier here. It can be sorted really easily if you ask politely, but nooooooo, one has to take the opportunity to flap one's gums about poor quality without giving the Quasimoto guys a chance to "put it right".

Fire up the search engine and you'd see any and all Quasimoto gear issues sorted instantly and without quibble.

RiderInBlack

2nd June 2008, 07:56

Stitching went on my early model Quasi gloves with in weeks of having them. Should have told Quasi but left it too long. My fault. I am still very happy with my Quasi Back Protector.
Think it is important that Quasi gets feed-back even if it is on here. We would do the same for any other gear on this site.
Yes it would be better if we had told him in person, but it's better he finds out than not at all. Being Self-employed I am only too aware of the damage that can be done by customers moaning behind ya back instead of telling ya. At least here Quasi gets a chance of reading the complaints and replying to them.
As long as the comments are all about the gear and don't get personal, I'm all for this.

Nasty

2nd June 2008, 08:05

Also by reading the OPs post - he did not purchase the gear ... always a problem when relying on a company to repair second hand gear. (Most companies will not do this).

QMOTO

2nd June 2008, 08:27

Hi if you have any problems with your gear all you need do is contact us, and we will provide you with the best service we can as we do all our customers.

our email is

quasimoto@ihug.co.nz

look forward to your email.

QMOTO

2nd June 2008, 08:29

scracha

2nd June 2008, 08:40

Umm.. Shit happens with any product, be they bikes, accessories or anything else (e.g. laptops). It's how a supplier deals with the $hit that makes the difference. As has been suggested, post feedback about suppliers when the service has been good or bad but don't gripe about their kit online without giving them a chance to rectify the situation.

Maha

2nd June 2008, 08:40

I dont read it as a ''complaining'' post at all....maybe the boot boot zips?

His own take on the issue...
''not so much of an issue as it's jammed shut and I have no problems with getting my hand through it.''

And acceptance on another...
'' I'll put that down to wear and tear though''

He just wants to know where...

I need to either get them fixed (need to know somewhere decent in wellington to get this done) or replace them completely. Which is the best option economically? does this sort of thing cost millions? (namely the boot zips as ti looks rather involved to replace them )

QMOTO

2nd June 2008, 08:44

In this business if something is going to go, its always the zips, zips bloody zips !! and that applies to any brand, easliy fixed though, but we do actually have to be told about it eh?

Trudes

2nd June 2008, 08:54

Zips are usually the first thing to bust, usually due to human error in working them over and over again.

scracha

2nd June 2008, 09:12

I dont read it as a ''complaining'' post at all....
Well I'd be a little bit miffied if someone posted a thread on a computer site titled "Anyone have issues with Scracha's laptops?", especially if I hadn't had a chance to put things right?

ynot slow

2nd June 2008, 09:17

Any upholsterer can repair zips or cuts etc,I would do that if bought second hand,if new and faulty go back to the shop/supplier,usually they are only too happy to fix.
Unless of course you buy 2 Ford jackets(3yr ago)and within 10 days of each one,for birthdays,and the stitching starts to unravell on emblems,go back to local Ford dealer parts jockey,and he says wear and tear(after wearing once both of them,it was October).To which I replied no mate it is because the embroidery hadn't been back tacked,he looked at me as if the sky was falling,I showed him what was needed to fix,but that was too hard for him to grasp,and they cost $150 plus each not the cheap knock off Ford/Holden ones in every asian shop for $49.95.Best part was I knew 7 guys going to Bathurst and the Clipsal 500 who were going to buy themselves a shitload of gear,jackets,caps,shirts,best part of $250 or so each,I told them get it in Oz,the local guys don't give a shit.

Maha

2nd June 2008, 09:24

Well I'd be a little bit miffied if someone posted a thread on a computer site titled "Anyone have issues with Scracha's laptops?", especially if I hadn't had a chance to put things right?

Yeah its a ''KBer'' thing, that I understand...conceited view but I understand.
If it were...'' My Avon's are falling apart after 3000 ks'' then there wouldn't be a problem right?... most would offer up their opinion and advice and not a one would point out that ''he should go to the trye manufacture?
All the thread started was to use the correct manufactures name...

And I agree....get in touch with Quasi....

Owl

2nd June 2008, 11:27

Does putting a problem right mean there was never a problem to start with? What is wrong with fair criticism?
I got shit for posting about a defect in Quasi’s pants and not going directly to him, but here’s the thing.
I only posted as a reply because I didn’t like the claim, that if you bought Quasi gear, you’d never have an issue with it (not true). Every manufacturer has issues from time to time! I also had my issue sorted within hours and didn’t feel the need to contact Quasi. What the hell could he have done in such a short time? Nothing, he’s not a magician!

I did however feel the need to PM Quasi some time after to let him know I binned in his pants, toasted one leg and I came out without a scratch. That I felt was important!

tri boy

2nd June 2008, 11:48

Brett has always been very helpful with regards to issues with the manufacturing quality etc..........
But, (and I say this with due respect Brett), I do find stitching/button, and seam issues with each piece of gear I have purchased. (sorry dude, but it's true).
But I also have issues with other brands also. So I guess my point is that myself, and maybe others feel a bit awkward making criticism's of Quasi gear due to his KB link.
It's great gear, that has issues like every other brand. (lucky for me Kanny is very handy with a needle n thread).
Don't take it too personal Brett, as you can't QC every bit of gear, and all in all it is good gear. MHO

scracha

2nd June 2008, 11:57

Yeah, you can post $hit about Avon tyres Yamaha motorcycles. It gets a bit personal when the reseller gets named and blamed though.

I'm not in the Quasi fanclub or anything. It's just I've been in similar situation with someone on another forum posting stuff with my business name essentially slurred instead of "XXXX laptop faulty". I no longer sell these particular laptops and put everything right out of my own pocket (as the laptop manufacturer's warranty service was so awful). Had I not done this then the purchaser would have been perfectly entitled to post "Scracha's service is $hite" or similar. As in this case, the customer should contact the reseller to see what can be worked out.

Most resellers listen to direct customer feedback and change their product line or procedures to reflect this.

If Quasi's service is good, average or $hite then post it. If a certain item you've purchased from him is great, average, or $hite, then again, post it but it's only fair to also post what they've done to rectify things (or post if they tell you to piss off). Don't agree with going on a public forum and implicating that a reseller/importer's whole line of "stuff" is rubbish and basically giving half a story. It's no on IMHO.

QMOTO

2nd June 2008, 12:08

I didn’t like the claim, that if you bought Quasi gear, you’d never have an issue with it (not true).

Cant ever remember making that claim.

I will say nothing disappoints me more than people throwing apparent problems onto a forum without me knowing anything about it, I think thats kinda low.
However I stand behind my product and can also tell you that our claims for issues are very low, less than 5% and if there is a problem its usually a Zip.

I can also tell you that to date we have had 68 crashes (I know of) and each crash the gear performed well, and that doesnt include racer crashes at high speed, where the gear proves it worth on multiple events.

But Im a realist, we try hard in this business and have personally invested thousands into the products to bring the best we can bring to the scrutiny of the tough kiwi market,we always support our customers, so on that basis we hold our head up high in this knowledge.

thanks to those that support us.

Owl

2nd June 2008, 12:24

Cant ever remember making that claim.

That's because you never made that claim Bret! Certainly a fan from the Quasi camp though!

Jiminy

2nd June 2008, 12:32

another problem is the armour pockets seem to disintegrate as well. I'll put that down to wear and tear though...

I've had the same problem with mine. I didn't complain because the overall quality of the gear was already outstanding for what I paid. Plus, I have two back protectors in the pocket, which sure doesn't help with the stitching :).

I'm like Maha Man, here. This thread doesn't feel much like a complaint, more like a question. If a supplier is proud of his gear, he'll be happy to discuss the quality of his product openly, as Quasi does.

I'm still proudly wearing my Quasi jacket and getting nice comments about it. As to how safe it is, I don't know, I haven't crashed yet and I'm not in a hurry to try :)

sinfull

2nd June 2008, 12:45

Cant ever remember making that claim.

I will say nothing disappoints me more than people throwing apparent problems onto a forum without me knowing anything about it, I think thats kinda low.
However I stand behind my product and can also tell you that our claims for issues are very low, less than 5% and if there is a problem its usually a Zip.

I can also tell you that to date we have had 68 crashes (I know of) and each crash the gear performed well, and that doesnt include racer crashes at high speed, where the gear proves it worth on multiple events.

But Im a realist, we try hard in this business and have personally invested thousands into the products to bring the best we can bring to the scrutiny of the tough kiwi market,we always support our customers, so on that basis we hold our head up high in this knowledge.

thanks to those that support us.

Well said !!!
It is an age old problem where your product does its job over and over, but only a minute amount, will become public knowledge !
Where as, a small percentage of comebacks will be heard in volumnes !
( Just one bloody goat i tell ya !! )
Having been in the same trade as these guys and knowing that there are and always will be comebacks, however few or many they may be, I'd like to Quote some bloke by the name of martin, in saying, it is the putting right that counts !
And i did search the Quasi name on kb forums before i made my choice in leathers and liked the feedback of those that owned them, also the service that was provided after, which DOES count !

Owl

2nd June 2008, 13:55

Well said !!!
It is an age old problem where your product does its job over and over, but only a minute amount, will become public knowledge !
Where as, a small percentage of comebacks will be heard in volumnes !
( Just one bloody goat i tell ya !! )
Having been in the same trade as these guys and knowing that there are and always will be comebacks, however few or many they may be, I'd like to Quote some bloke by the name of martin, in saying, it is the putting right that counts !
And i did search the Quasi name on kb forums before i made my choice in leathers and liked the feedback of those that owned them, also the service that was provided after, which DOES count !

Sorry Bill, but I disagree somewhat! There's thread after thread with posts praising Quasi gear and I even made my own purchase based on some of those posts. I've seen very little negative posting with regard to Quasi gear, but I get the impression you're not allowed to or you reap the wrath of the KB community. I think "tri boy" hit the nail on the head!

pritch

2nd June 2008, 14:13

and if there is a problem its usually a Zip.

And thats not just Quasi gear. I have two Spidi jackets; one textile, one leather. Perhaps three and two and a half years old respectively, and they both have zip problems.

Zips do seem to be the weakest link

sinfull

2nd June 2008, 14:29

Sorry Bill, but I disagree somewhat! There's thread after thread with posts praising Quasi gear and I even made my own purchase based on some of those posts. I've seen very little negative posting with regard to Quasi gear, but I get the impression you're not allowed to or you reap the wrath of the KB community. I think "tri boy" hit the nail on the head!

All good with that comment re ppl being hesitant to post threads and probably for that very reason Tri boy mentioned !
Think the point i was trying to put across was that i (Ahem) being one who spends far too much time reading near every thread (its a boredom thing ok lol) have seen ppl, (not too many, which goes back to the 5% comment !)( Iv'e always been one to keep such stats as well IE; in direct sales i had a 25% closing rate and lost 5% of sales prior to installation so could work out exactly how many presentations i needed to do to earn 100 k for a year, Not that i did it for much more than a yr ! OK off topic lol) not so much starting threads, but mentioning to Brett that they have a problem with something, more as a passing comment whilst in a totally different thread topic, and the reply is always, bring it in or PM me and we'll sort it ! Shows they're happy to back up what they sell !
Be lucky to get that no question reply out of a bike shop

C_A

2nd June 2008, 15:44

X2.

Come back and have a proper whinge when you've been refused replacements because you chose to give Bret shit in public without talking to him first.

You're in Wellington too. Quasi has a supplier here. It can be sorted really easily if you ask politely, but nooooooo, one has to take the opportunity to flap one's gums about poor quality without giving the Quasimoto guys a chance to "put it right".

Fire up the search engine and you'd see any and all Quasimoto gear issues sorted instantly and without quibble.

yeh wasnt a dig at the gear. Kinda woke this morning and thought I should hav epicked a better subject line. on the most part I'm happy with it. got it at an epic price (guy I got it off ordered it then was made to sell the bike he bought by his mrs, thus never requiring the gear so I took it off him at a reduced price so he didn't have to cancel) was more finding out where to get boots fixed and whether it was a common occurence with the gear so I could gauge whether it's worth fixing or replacing.

on the gloves topic.... Mine have been used heaps. even lent them to a dude who used them for a few months while I wasn't riding and they're still like brand new. would definitely buy more quasi stuff as it seems to be of good value.

Shows they're happy to back up what they sell !
Be lucky to get that no question reply out of a bike shop

^ choice. good to know there's someone like that out there still. am right about to hav a gander on their site for some more gear that I'm looking to acquire.

ynot slow

2nd June 2008, 16:16

As said if you have a problem,check out the seller/importer first,if nothing has been done to correct it then name and shame,if you feel inclined,but I would make sure all avenues have been explored before doing this.

As for any buyer of goods,if you buy it as a second,faulty product and needs fixing,at a cost to you,don't slag the seller,by saying company xyz didn't stand by their product because the garment has faults,the faults were there for a start.If not sold as a "second" item well then give the seller a chance to rectify.

Quality control isn't just an imported problem,I get the odd fault with blinds made in NZ.They are made to the highest standards,but maybe 1 in 100 is damaged in transit or has a fault which isn't noticed till it is installed,remedy send it back and it's fixed asap.If the manufacturer won't stand by the product you change supplier,especially imports,there are plenty willing to take your order at your own specs.

Mrs Busa Pete

2nd June 2008, 16:19

Firefight

2nd June 2008, 16:34

bought a bit of gear off him, always been good value,

he is honest, of that there is no doubt

he's a good cunt but has poor taste in bike brands:sick:

I only ever had one minor problem with stiching which he had repaired and made good for me "no charge."

made some good coin when I sold his gear on to another rider

I guess I will be going back to him soon when the new ............. arrives

oh yeah and his mrs is nice too:sunny:

F/F

jrandom

2nd June 2008, 16:35

I guess I will be going back to him soon when the new Harley arrives

Quasi's extending his line into chaps and tassels?

:shit:

QMOTO

2nd June 2008, 16:39

Quasi's extending his line into chaps and tassels?

:shit:

Yup we have a classic range already, black Jacket based on the Vengeance (without the bling) and leather Jeans.
We will get them on the site one day soon

QMOTO

2nd June 2008, 16:41

he's a good cunt but has poor taste in bike brands:sick:

oh yeah and his mrs is nice too:sunny:

F/F

Cant have good taste in everything I guess:cool:

Firefight

2nd June 2008, 16:44

Quasi's extending his line into chaps and tassels?

:shit:

well done mate, you got me, rep earned, and maybe a beer.

(cold day in hell thou)

RiderInBlack

2nd June 2008, 19:05

dumarse shouldve told me:angry2:Yep own that. Was some of ya first. Blue summer gloves. Ya hadn't got around ta putting ya brand on them yet. Has Schoeller Keprotec on tag. 11 on inner tag? 2cm of sitching when on inside left thumb but never unsitched any more there. Both wrist velco sitching went. But as I said I have left it too long. Must be 3years old now and due for a new pair soon any way.

imdying

2nd June 2008, 19:15

In this business if something is going to go, its always the zips, zips bloody zips !!Totally agree. Always the bloody zips with bike gear :crybaby:

HTFU

2nd June 2008, 19:54

I need to either get them fixed (need to know somewhere decent in wellington to get this done) or replace them completely. Which is the best option economically? does this sort of thing cost millions? (namely the boot zips as ti looks rather involved to replace them :( )

There are still some handy old timers about. You have to have a bit of luck finding them but they are gold when you do.

For us up here Dans bags in Oto and the shoe repair in T.A are good value with any bag and clothing related repairs. Dan won't touch anything made in China which is all good because the guy in T.A doesn't mind.

As for Quasi good on you for fronting up on the thread, it is all good rep for your business. Nothing wrong with any of what C_A posted, but Quasi sounds like you got some fans who are a little on the defensive :buggerd:, you got some loyality special or after sale service going on :spanking:. :lol:

With more and more crap coming in, any business that doesn't muck customers around when it comes to basic warranty issues will stand out from the crowd.

QMOTO

2nd June 2008, 20:09

As for Quasi good on you for fronting up on the thread, it is all good rep for your business. Nothing wrong with any of what C_A posted, but Quasi sounds like you got some fans who are a little on the defensive :buggerd:, you got some loyality special after sale service going on :spanking:. :lol:

With more and more crap coming in, any business that doesn't muck customers around when it comes to basic warranty issues will stand out from the crowd.

Well we dont have a loyalty special thing going on, but I think the gear we provide has got a good rep within KB, but to be honest it has to, KB and QUASiMOTO have been together for few years now, and it would be fair to say that if the gear wasnt up to the tough scrutiny of the KB members we would not be around today, In saying that, We work hard to make sure its up to spec as well, I mean personally I wont slide on the road or track on anything else nor will many of our customers so must be doing something right eh!!

AllanB

2nd June 2008, 20:46

oh yeah and his mrs is nice too

How many times do you guys have to be told????

POST PICTURES

Gubb

3rd June 2008, 21:30

How many times do you guys have to be told????

POST PICTURES

Go up there and meet her yourself.
She's lovely. ...Even helped me fit into my pants

Storm

3rd June 2008, 23:13

She's lovely. ...Even helped me fit into my pants

And that right there folks, is how service sells the product.

I bow to you :niceone:

The Stranger

3rd June 2008, 23:30

In this business if something is going to go, its always the zips, zips bloody zips !! and that applies to any brand, easliy fixed though, but we do actually have to be told about it eh?

Bloody zips gone in my pants and jacket quasi, and some stitching.

Quasievil

4th June 2008, 06:59

Bloody zips gone in my pants and jacket quasi, and some stitching.

Send it down to us for repair - should take approx a week

Quasievil

4th June 2008, 07:00

Bloody zips gone in my pants and jacket quasi, and some stitching.

Send it down to us for repair - should take about a week to have done.

Mrs Busa Pete

4th June 2008, 07:19

Bloody zips gone in my pants and jacket quasi, and some stitching.

That is because the gravity is setting in and everything is falling.:bleh:

Maha

4th June 2008, 07:19

Bloody zips gone in my pants and jacket quasi, and some stitching.

Jenny Craig???

Quasievil

4th June 2008, 07:54

Bloody zips gone in my pants and jacket quasi, and some stitching.

Paula wrote the previous post, Quasi says .........And how many crashes have they saved your ass in ???

The Stranger

4th June 2008, 08:05

Paula wrote the previous post, Quasi says .........And how many crashes have they saved your ass in ???

That's better!
I was expecting "fuck off" as a reply.
3.5 (.5 cause I was wearing jeans once) and not a scratch on me.

Katman

4th June 2008, 08:41

3.5 (.5 cause I was wearing jeans once) and not a scratch on me.

Are you RRRS's Crash Test Dummy? :msn-wink:

RnB Fan

4th June 2008, 12:50

Just to add my 2c worth - bought a set of leathers off Quasi last year. No issues and the zips are fine. Tend to agree with the previous Jenny Craig comment in this forum - maybe bikers are vain and should just order gear that fits so they don't have to force the zips!!!!!

The Stranger

4th June 2008, 18:06

Are you RRRS's Crash Test Dummy? :msn-wink:

Yeah, but none of them were my fault!
Fucken cager bastards!

MIXONE

4th June 2008, 18:21

Yeah, but none of them were my fault!
Fucken cager bastards!

Oh no not another thread hijack where we are going to get lectured on "personal responsibility".:Offtopic:

chester

4th June 2008, 18:44