Service - what service?

[DingoZ]

TSS Motorcycles just burned another customer..

Booked on Monday for a Pick Up - Service and Delivery for Thursday for the bike.

They picked the bike up Thursday morning no worries
Goes down in only free time I had on Thursday to pay the bill
** BIKE NOT BEING SERVICED TILL FRIDAY .....>WHat The F.....!!!!!
Not what was arranged on the phone on Monday let me tell ya.

Cancelled the plans that were made for Friday. At a $$ cost to me I might add.

Phone call Friday Morning an hour later than promised - Bike ready.

Go and pay the bill.

Waiting....Waiting.....Waiting.

Phone call from Police - asking if I knew any reason why my bike was sitting in a driveway not belonging to me.

YES THATS RIGHT BRAINDEAD's delivered my bike to the wrong address.

Go to this address to collect the bike. No farken keys...

YUP BRAINDEAD delivered bike not only to the wrong place, but took the fucken keys with him. + 10 points for you ya retard.

No phone call to say bike has been delivered. No knock on the door to confirm someone was home and that they indeed have the RIGHT FUCKEN ADDRESS you Brainless fucken morons...


Would not entrust my bike or anything else to useless individuals that work at TSS / Red Baron Lower Hutt

Lost a good customer.
Lost the trade in on my bike
Lost the purchase of my new bike
Lost any further business or recommendations I may have been inclined to put forward..

LOSERS......

[MIXONE]

All I can say is "FARK".Lucky they didn't leave the key in it or it may have been gone!!!

[Max Preload]

Knuckleheads.

[Lias]

Thats a rather impressive sequence of fuckups.

[ajturbo]

Thats a rather impressive sequence of fuckups.
err... do you think it has something to do with the make of bike?...

they just wanted out of the shop?? hahahhah

what is their story ??? will be interested to know, also have you talked to Stu about your concerns?????

he would be the first person i would have talked to....
not us!

but it is a funny story...

[raftn]

Sounds like and a serious cock up if you ask me! Motorbike shops can be so hot and cold, one minute they are really helpful , next time you seem to be invisable.

[Wingnut]

Crickey! Has there been no real explaination from them for this comedy of errors????

Although most of this could have been caused by one useless employee - someone of some authority should have taken accountability??

Systematic failure! - Cant blame anyone as that wouldn't be PC!

[Forest]

It takes real dedication to fuck things up on that kind of scale.

[merv]

Funny how businesses can be so inconsistent. Over on this thread http://www.kiwibiker.co.nz/forums/showthread.php?t=83241 TSS gets some kudos.

Have they gone to sleep a bit since becoming a Red Baron business?

[slimjim]

fuck another classic fuck up... good read though...

[Manxman]

I've had mostly good dealings with TSS, although they did muck me around fairly big time with a service some time back. In summary:
1) wouldn't hesitate to use them to buy products, clothing, helmets, etc (front desk are outstandingly good and helpful).
2) servicing is now done elsewhere (a guru up in the hills of Stokes Valley).

[DingoZ]

Yup - to above posts regarding talking to Stu. Did that, at the time regarding the cockup of the servicing. Expressed the concerns I had and said he had lost me as a customer.

Credit to Stu, he asked what he could do to remedy the problem. Not much he could do however, as this was as they say - The straw that broke the camels back. One too many cockups for me to go back.


Others may experience nothing but good from TSS or even other bike shops, and some will experience nothing but poor service. I'm just not in the business of being on the end of absolutely piss poor service from any industry, which I spend money at.

Will now look for somewhere else to service the bike. And hopefully will only have it for another service, before the new bike is purchased....:)

[carver]

they sound bad, as critical as i am, no bike shop is that bad around here!

[wolf.47]

Your a fucken prick mate, everyone makes mistakes sometimes.
Your a fucken cock.

[Gubb]

I'm with you on this one Dingo.

Everyone does make mistakes, but that's a pretty serious list of fuck-ups.

[Quailboy]

Thats such a mess, you'd have to wonder if they did it on purpose its so bad.

[Street Gerbil]

That's not fuckup. That's PhD in fuckup.
Thanks for the warning. Looks like you are not the only customer they've lost.

[Grub]

Your a fucken prick mate, everyone makes mistakes sometimes.
Your a fucken cock.

You're right, they are. Fancy treating customers like that.

[DingoZ]

Your a fucken prick mate, everyone makes mistakes sometimes.
Your a fucken cock.

A mistake sure, they happen.

but not when it's a Deliberate act to remove the bike from the back of the truck and leave it at an address which is not correct.

Say I lived at number 5, You deliver the bike to number 17. And then you go on your merry way. Without double checking on the delivery address or phoning to confirm. Thats not a mistake, thats a monumental fuckup.....

And it's not the first time they have dropped the ball on service... But it's certainly gunna be the last time they fuck me around.....

So how's about you go on your merry little way...Or go cry a river around someone who gives a fuck what you think.....

[boomer]

You own a hyobag. Why should they care..??! You obviously don't !

:doh:

[DingoZ]

You own a hyobag. Why should they care..??! You obviously don't !

:doh:

:rofl:..............:crazy:

[ynot slow]

And they gave a few pressies today at the ride today in Wellyville.Thought to self good on them for getting behind a good cause.Bloody bad stuff on your bike though,they could have should have said the bike won't be available when you want it due to ... reason,if there was a reason.

Mind you from their point of view,our firm will be in similar predicament,we recieved a message on the answerphone asking about a promotion if we had running,lady left a snakey message about not getting reply,we reply to ALL messages as long as they LEAVE a number,this silly woman left a number but was WRONG,cell doesn't register,can't find the number from telescum,so have an irate customer probably saying we are useless.Have left her message on machine if she comes in irate,to play to her,can't wait to play it,especially if she rants on,will put it on speaker phone full noise for all to hear after she abuses us,can't wait to see the look on her face when she says sorry I gave wrong number.

[Robert Taylor]

Whoever is at fault are you going to give them a right of reply to your very ''not pulling any punches'' post? Did you endeavour to sort it out to an amicable conclusion with the manager before going public?
There are always two sides to every story and its really sad to see it get to a stage such as this.

[TOTO]

There are always two sides to every story and its really sad to see it get to a stage such as this.

There is only one customer experience tho and thats what matters.

[DingoZ]

Whoever is at fault are you going to give them a right of reply to your very ''not pulling any punches'' post? Did you endeavour to sort it out to an amicable conclusion with the manager before going public?
There are always two sides to every story and its really sad to see it get to a stage such as this.

Pls read post # 12 --- And I have every right to not pull any punches and if people don't like - stiff shit. You try being fucked around and have your property delivered to the wrong address where it could have gone walk a bout real quick....

Yes I talked to the manager/owner. I was rightly pissed and more than a little hacked off. But still for the lack of service previously and then this occurance there was nothing that could be done to remedy the situation.

Everyone who is in a business of providing a service is, and should be held accountable for their actions, or lack of.

This is a public forum if they wish to reply they can. I have said my piece over the telephone to the owner/manager.

Still does not change the fact I have recieved appalling service more than once, and I will be doing everything to make that perfectly clear to anyone and everyone.

They delivered my bike to a wrong address. And the exscuse was " a mistake"... Bullshit, and more bullshit. Said it before in another post. Thats not a mistake. That bike - is my property, they were under obligation to make sure that bike was safe at all times, while in their hands. The owner of the store would have been up for a replacement bike, as well as paying the finance on that bike, if it had gone walkabout. If he tolerates his staff making those kinds of "mistakes" and is willing to wear the costs if something like that happens again, then so be it, but I highly doubt it......

[Robert Taylor]

Pls read post # 12 --- And I have every right to not pull any punches and if people don't like - stiff shit. You try being fucked around and have your property delivered to the wrong address where it could have gone walk a bout real quick....

Yes I talked to the manager/owner. I was rightly pissed and more than a little hacked off. But still for the lack of service previously and then this occurance there was nothing that could be done to remedy the situation.

Everyone who is in a business of providing a service is, and should be held accountable for their actions, or lack of.

This is a public forum if they wish to reply they can. I have said my piece over the telephone to the owner/manager.

Still does not change the fact I have recieved appalling service more than once, and I will be doing everything to make that perfectly clear to anyone and everyone.

They delivered my bike to a wrong address. And the exscuse was " a mistake"... Bullshit, and more bullshit. Said it before in another post. Thats not a mistake. That bike - is my property, they were under obligation to make sure that bike was safe at all times, while in their hands. The owner of the store would have been up for a replacement bike, as well as paying the finance on that bike, if it had gone walkabout. If he tolerates his staff making those kinds of "mistakes" and is willing to wear the costs if something like that happens again, then so be it, but I highly doubt it......

Yes but its not lost that the dealer has been ( in his absence ) tried, convicted and hung by a kangaroo court. Two wrongs dont make a right and frankly you should be ashamed of yourself for going about it in this way.

[DingoZ]

Not ashamed in the least.

Who made you the high and mighty, judge of what I should or should not have done and in what manner.

Would do and will do the same to any business and or anyone that tries to fuck me over again. Not going to be all nice and flowery and lie down and take it.

[Robert Taylor]

Not ashamed in the least.

Who made you the high and mighty, judge of what I should or should not have done and in what manner.

Would do and will do the same to any business and or anyone that tries to fuck me over again. Not going to be all nice and flowery and lie down and take it.

That was not my point, if they screwed up yes there should be a solution. But going about in that way is over emotional and immature. Nothing high and mighty, just saw the way you went about it as rather venomous.

[DingoZ]

That was not my point, if they screwed up yes there should be a solution. But going about in that way is over emotional and immature. Nothing high and mighty, just saw the way you went about it as rather venomous.

Over emotional and immature. Hmmmmmm....Bwahahahaha...hmmmm nope still laughing....:rofl:


Nope just not taking bullshit service like so many other people around the place for lots of different things.

Venomous. Nah. Not in the slightest. Just blunt - direct and straight to the point. Same as with anything. And once again if people don't like it - stiff......

[Max Preload]

I'd like to hear a rational explanation from them as to why the bike was delivered to the wrong address - that's something you double check, really. I guess they could have taken the keys as a security measure assuming you have a spare set - what else would you do with them - pop them in the letterbox? Personally, I'd have instructed them to lock the keys under the seat and I'd get them out with my spare, but I guess the odds of them getting that right when they can't even read a number on a letterbox are a bit slim.

I don't have my bike (or car) 'serviced' by dealers, so can someone explain why there seems to be such a long lead time from when you drop the bike in to when they actually do the work? It's not like that with cars. This is the second time in the last week I've heard of someone being without their bike for a 4-5 days for a minor 'service'.

[Taz]

Your a fucken prick mate, everyone makes mistakes sometimes.
Your a fucken cock.

This must be the errand/odd jobs minimum wage boy from TSS who delivered your bike to the wrong address while out of it on the upside down "b"....... :laugh:

Drugs are bad Mmmmkay

[Fatjim]

They delivered my bike to a wrong address. And the exscuse was " a mistake"... Bullshit, and more bullshit. Said it before in another post. Thats not a mistake. That bike - is my property, they were under obligation to make sure that bike was safe at all times, while in their hands. The owner of the store would have been up for a replacement bike, as well as paying the finance on that bike, if it had gone walkabout. If he tolerates his staff making those kinds of "mistakes" and is willing to wear the costs if something like that happens again, then so be it, but I highly doubt it......

the simple fact is, (and I'm very suprised nobody has mentioned it before) is that is a Hydrobag 250. and there ain't no way anybody's going to risk time for one of those. Maybe drop it off to the tip, but steal it? Get real.

[DingoZ]

the simple fact is, (and I'm very suprised nobody has mentioned it before) is that is a Hydrobag 250. and there ain't no way anybody's going to risk time for one of those. Maybe drop it off to the tip, but steal it? Get real.

Sure kick a guy when he's down Jim.....:).......:rofl:

[sunhuntin]

it really doesnt matter if its a 50cc scooter or the latest sprotsbike off the floor. the care taken with both work done and delivery should be the same. someone could easily have stolen the bike, the owner of the house where it was left could have had it towed, likely resulting in major damage.

[Robert Taylor]

Over emotional and immature. Hmmmmmm....Bwahahahaha...hmmmm nope still laughing....:rofl:


Nope just not taking bullshit service like so many other people around the place for lots of different things.

Venomous. Nah. Not in the slightest. Just blunt - direct and straight to the point. Same as with anything. And once again if people don't like it - stiff......

Well youd better be prepared for a life of conflict then, unless the passage of time affords you a little moderation . If they screwed up thats fine but your reaction and steadfast black and white attitude is one that would make Robert Mugabe proud. Again, no excuses for anyone screwing up, but running a motorcycle shop is a very complex and often thankless existence. FACT.
Maybe you should try it sometime, then you would have to learn compromise to appease customers.

[BIGBOSSMAN]

I'd be inclined to react similarly. The thought of my 20 grand bike being casually 'left' at an unknown address sends shivers:argh: - they'd not see me back :done:

[KS34]

DingoZ, I suggest you calm down and hope like hell you never make a mistake!! I agree with Robert, it was a stupid mistake to make but it happened and thankfully it all ended without serious problems. But this forum is not the answer, I must say I have always had great service from TSS, unfortunate things will always happen, unfortunately it was all with the one customer in this case. If I was you I would'nt return either i'd be too embarrased!

[sels1]

"Its the putting right that counts" (Alan Martin, LV Martin and Sons)

Sure they stuffed up, everybody does occasionally, have you given them a fair chance to make good?

[Stew]

OK I think its time to reply to this thread (against my better judgement as Andrew is sort on anonymas and Im not that anonymas)

1st I have asked my workshop manager to wright down his side of the story which now follows.

The Client called to book in his bike when I wasnt here one of my staff took the call he booked the bike in to be picked up for a service on Thursday we have a FREE PICK UP SERVICE so we dictate when it can be picked up (for logistical reasons) the staff member that was picking up the bike (not the same person that droped it off) called the client to make sure the bike will be there when talking to the client he said he had taken thursday and friday off so wasnt in a hurry so we booked the service in for the friday morning(should have been Thursday). we had the bike in our shop for a couple of hours when the client came in to pay the bill as we were going to drop the bike back when the service was complete I explained he could not pay the bill as we had not started the service and we dont know what the final invoice total was going to be as the bike might need other things done or parts fitted. On hearing this the client became verbally abusive with swearing,shouting and name calling because he would have to return to the shop when the bike was completed. The client was not happy with this and that the bike would not be ready until the following day I offered to do the service myself but he continued to swear,shout and call me names(enough said) he then left the workshop to see the manager (who was not in at the time) the client left the shop at this point I did not know wheather to carry on or if he would take it to another shop, after speaking to the manager we dicided to carry on with the job as per normal. The Following day the client was called to say the bike was ready, the client came in and paid the bill on reciept of the money I said thanks mate (as I do use that sort of slang SORRY)on hearing this i then recieved another torrent of abuse including more name calling shouting and swearing (seems im not his mate NO KIDDING). He paid the bill and went on his way. I sent a new employee to drop the bike off which as we know was at the wrong address I realised this when I talked to the employee after he returned I at once sent him back to get it back to the correct address during the time that the employee had gone the client called me again and this time was even more abusive (which I can understand) the bike was then returned to the correct address. The new employee has been given a written warning (not a good way to start a new job).



OK For me I dont normally reply to this sort of stuff which is very very rare (check other comments) but I think in this case this thread deserves a reply this will be the only reply that I give to this thread and will not make it into a slanging match.

Andrew you were ok when you talked to me on the phone at this time I did not know that you had been abusive to my staff (and before the bike was droped off) you explained that you were very unhappy and that you would never be coming back I asked if there was anything I could do (as its the putting right that counts) you said NO, which is fair enough so I wished you all the best. Then we have a NEW Employee drop your bike to the wrong address what a MAJOR fuck up :argh:especily to a person that seems to have anger managment issues. and sure enough here is the thread to prove that you dont know how to conduct yourself in a proper way. I am sorry that it has come to this but to all you people that read this thread remember there are always 2 sides to a story and then there is what really happened , I am sad to lose Andrew as a customer but I will not stand for any one yelling and abusing my staff calling them names and trying to intimadate them knowing full well that they can not respond in any way as it is against my busseness policy there are ways to go about things but I think you you should inrole in an anger management course as you do have some issues in this department. (AND YES I KNOW I CANT BLOODY SPELL)

I will repeat I will not respond to this thread again

Yours in motorcycling
Stewart Rodwell
Owner Manager
TSS REDBARON:no:

[Badjelly]

I bought a bike from TSS a year ago and have been pleased so far in all my dealings with them. I have no objection to DingoZ criticising them on this forum, and I have no objection to others defending them. However I must say I find this a little amusing in the circumstances:


Who made you the high and mighty, judge of what I should or should not have done and in what manner.

Pot? Kettle?

[Headbanger]

Granted swearing at people aint cool ( you should have sent him elsewhere at this point, Your fault that you didn't) there is just no coming back from delivering his bike to the wrong address, no matter how much of an asshole someone might be.

You really should just apologise and hope the thread dies.

[avgas]

Moral of story - some people should not buy motorcycles and some people should not service motorcycles.

I feel that the service management was crap, but had too much shit thrown at them by a moron customer on the phone.

Yes feel obliged to help a customer out - but don't bend over so they shaft you. But always make sure your staff know 100% of what is going on - if they fuck-up it is at the end of the day your fault. You have the power to hire and fire.

And the customer needs to be courteous at all times......these people are trying to help you the best they can. How the fuck is yelling at them going to help the task at hand - do you yell at your knotted shoe laces? Or are you wearing Velcro right now?

[DingoZ]

In response to Stu's Post.

Several details in that are incorrect, but shit happens.

Name calling - can't think what they were. Mainly stated I was fucked off with the piss poor performance from useless individuals. Didn't call you arseholes or any other derogatory names. Well I remember " I am not your m8 and things were not "sweet as m8" were they. Think I told you that at the time.


Yup, I admit I got hot under the collar. Who bloody wouldn't.. Anger management not needed. Cause I'm not going to be dealing with unprofessional incompetant people like you again.....:) There ya go some name calling.....


Pissed off at the chain of events. And yeah could have handled it better on hindsight, but then again a lot of things could have been handled better, from both ends of the stick.

So in closing.

Good luck to any who frequent TSS. Wish you the best of luck.


** Mods can close this now thanks.. **

[Drew]

When I met you, I thought you were a good guy DingoZ, now I realise you are just another cock looking for the world to bend to your will.

The guys in the workshop at TSS are mates of mine, and I have heard their version directly. Even allowing for them to exagerating, your story reeks of bullshit!

Please, anyone reading this thread know that the guys at TSS workshop will do whatever they can to help you, and although a mistake in bookings may have happened in this case, DingoZ was the one who went apeshit straight off the batt.

Fine, you only had free time on Thursday, did the guys fuckin know that?

You're a cock, small minded, quick to judge and as quick to get defensive, I'm very happy to say that you are one less person who's posts I need to read, because the ignore list is my friend.

[jrandom]

When I met you, I thought you were a good guy DingoZ, now I realise you are just another cock...

I'm sure he's absolutely devastated about that.

:laugh:

Perhaps you could enlighten us regarding the actual points of fact in DingoZ's post(s) which are incorrect?

[DingoZ]

Everyone is entitled to their opinion on what happened and what did not.

Everyone is entitled to their opinion about me.

Pls do not turn it into a slanging match against the people who have voiced an opinion against me or for me, such as Drew. He is entitled to, and quite justly so. I have already stated I could have handled things better, and will do so in the future.

So just a request. Pls no slanging or abusing others for voicing an opinion.

Yeah yeah I know POT KETTLE after what people have read. But just a simple request pls

Cheers