more_fasterer
27th November 2008, 09:04
So I had the gear lever on my Tyga rearsets break, and my first reaction was "*#$%! Someone knocked my bike over at work!" - but have a look at the pictures and you'll see there's no evidence of the bike ending up on its side:
<img src="http://www.ascari.co.nz/lever1.jpg"/>
<img src="http://www.ascari.co.nz/lever4.jpg"/>
<img src="http://www.ascari.co.nz/lever6.jpg"/>
I thought it was just plain bizarre that the gear lever would split in the way it did, especially as I don't bash the shit out of the lever - and stomping on it would cause the top part to break anyway. So I emailed Tyga, didn't get a response for two weeks, then emailed them again and got the following reply:
Hi Kieran
Thank you for letting us know about this issue. Firstly, let me say that this is the first time I read your mail. I just checked my spam filter and somehow it has stopped your previous mail on the 11th and I apologise for that. We always take such issues very seriously and give highest priority in dealing with them.
It seems to me that there is an issue with the material rather than misuse and we will gladly replace this part immediately.
Please can you confirm your postal address and we will ship EMS to you right away.
Our sincere apologies for the defective part and not dealing with it sooner.
Paul Pearmain
Managing Director
I can understand where he's coming from regarding the spam filter - no bullshit detected. Just glad that the replacement part is being sent out, they aren't even asking the faulty part to be sent back first.
Good on you TYGA! :first:
<img src="http://www.ascari.co.nz/lever1.jpg"/>
<img src="http://www.ascari.co.nz/lever4.jpg"/>
<img src="http://www.ascari.co.nz/lever6.jpg"/>
I thought it was just plain bizarre that the gear lever would split in the way it did, especially as I don't bash the shit out of the lever - and stomping on it would cause the top part to break anyway. So I emailed Tyga, didn't get a response for two weeks, then emailed them again and got the following reply:
Hi Kieran
Thank you for letting us know about this issue. Firstly, let me say that this is the first time I read your mail. I just checked my spam filter and somehow it has stopped your previous mail on the 11th and I apologise for that. We always take such issues very seriously and give highest priority in dealing with them.
It seems to me that there is an issue with the material rather than misuse and we will gladly replace this part immediately.
Please can you confirm your postal address and we will ship EMS to you right away.
Our sincere apologies for the defective part and not dealing with it sooner.
Paul Pearmain
Managing Director
I can understand where he's coming from regarding the spam filter - no bullshit detected. Just glad that the replacement part is being sent out, they aren't even asking the faulty part to be sent back first.
Good on you TYGA! :first: