Connection problems?

[Pussy]

Anybody else having trouble loading up KB from an xtra account?
My normal puter is my xtra broadband one, and it won't load KB at all today.
I'm on my clearnet dial up to post this
As far as I'm aware I'm not on the naughty chair.... :niceone:

[chanceyy]

I use xtra data card on laptop & no issues with Kb .. but had text earlier from another kber saying they had issues .. will let spank know :)


No your not in the naughty chair :laugh:

[Swoop]

Anybody else having trouble loading up KB from an xtra account?
I believe that you already know the cause of the problem...:whistle:



:done:

[Colapop]

Telescum have problem? :girlfight:

[Pussy]

I believe that you already know the cause of the problem...:whistle:



:done:

Strange thing is... I can get on to other websites from my xtra broadband puter, just not KB. Got me buggered. But then again I'm not all that clued up with puters :blink:

[cs363]

Strange thing is... I can get on to other websites from my xtra broadband puter, just not KB. Got me buggered. But then again I'm not all that clued up with puters :blink:


Hmmm that is strange - I can't get on KB on my home computer which is an xtra broadband account, started doing this yesterday morning. I can get onto every other site I can think of with no problems.
I am logged on now through remote connection to the server at work - weird thing is we use xtra broadband there as well, though it might be something to do with business vs residential accounts?
I sent an email to the admins but nothing back as yet, might try talking to Xtra and see what comes of that.

[slimjim]

glad i'm not the only one...sorry i don't know very much about these things...however it has taking ages to get on kb ..yes have xtra too

[martybabe]

I'm on Extra too and I can't get off Blinking KB, don't think that's Telecoms fault though. :laugh:

I have had just the symptoms you describe before though, cleared itself up, which is good cause me and puters is like cavemen and spaceships.

Good luck doodle.

[hayd3n]

i had the same problem on friday at 1 am i tryed to login at a friends house/connection and the page wouldent load

[cs363]

OK, just been on the phone with Telecom and they are looking into it after going through all the settings on my PC etc and finding nothing wrong it had them stumped. Apparently someone is going to check out the KB side of things and do some other tests and will call me back after 12, so might have an update then.

[Pussy]

Just this minute got back on using xtra. Spent about half an hour on the phone to VERY helpful xtra techy... he couldn't find anything wrong.
This has just started working of it's own accord. Weird

[cs363]

Just this minute got back on using xtra. Spent about half an hour on the phone to VERY helpful xtra techy... he couldn't find anything wrong.
This has just started working of it's own accord. Weird


Bloody weird - I still can't get on at home. Bugger it, might go for a ride - it'll probably work fine when I get home!! :)

[PrincessBandit]

I have had just the symptoms you describe before though, cleared itself up, which is good ...

Funny how things can sound when removed from context ay mbabe??!!:laugh:
Soooooooooo nice to know that I'm not the only one who has to confess to bit of technological ignorance. My daughter enjoys teasing me that I'm a relic from the stone age......

[Pussy]

False alarm!! No longer accessable through xtra again.
Is there any upgrade being done to KB that may be contributing to the problem?

[paturoa]

same - currently going via grandproxy.com

[martybabe]

Funny how things can sound when removed from context ay mbabe??!!:laugh:
...

Don't take it out of context then ya naughtiness :laugh: .On a similar vain, I've just been over to my sister in law's house to look at her hole and her ring :gob:

That would be the hole in her ceiling and the new ring she got for her birthday but I guess an absolute field day for innuendo meisters.:o

Oh and Pussy me dear, I'm running Firefox, would that make a difference or am I talking cyber crap as usual.

[spookytooth]

Have the same problem it is a teliscum fault.The only way i could log on to kb is by using a ip hiding program.Have been having a running argment(being helped by help desk in Manila)all weekend.One guy i tlked to in nz said it was a xtra problem

[Pussy]

When I was talking to the xtra techy about mid-day I managed to get on with xtra broadband, it was only for a few minutes... no joy since then. Have sent an email enquiry to telecom. Hopefully if enough people complain they may sort it

[Ixion]

xtra's routing is fucked. However, the droids that answer the phone will not even know what a tracert is, so they will not understand or believe.

Chnage suppliers.

Mine is xtra, it's fucked, i'm logged on through vodafone wireless.

[Pussy]

xtra's routing is fucked. However, the droids that answer the phone will not even know what a tracert is, so they will not understand or believe.

Chnage suppliers.

Mine is xtra, it's fucked, i'm logged on through vodafone wireless.

I'd love to change! But can't... corporate account, work computer. I'd love to have my home computer(this one) on clearnet broadband, but can't as there is already an xtra broadband puter on the line. Sux! :wacko:

[Mrs Cowboyz]

Cowboyz is getting server busy all the time when trying to view forums. Either that or it reverts back to the home page.

What could be causing this?

fix?

Kiwibiker works fine on my log in.

[spookytooth]

He must be on xtra then :) simple fix till they sort it out is to install a IP hiding program.Thats what i had to do

[spookytooth]

was told by xtra guy it has something to do with a ip pool and server rejecting those ips .Have no idea what that means tho, but changing mine worked :)

[Mrs Cowboyz]

with clearnet and doing same thing but only with cowboyz log in. Not with my connection.

[Trumpess]

all fine here. Though a friend who lives just round the corner is having trouble since Friday

[Mental Trousers]

There's been a lot of Xtra users reporting problems just recently. Xtra's Network Engineers will hopefully figure out that their routing to certain US sites is screwed.

[jrandom]

I use Orcon at home for all my wired telecommunications, so I'm sweet. Sucks to be you, Telecom customer-bitches.

:msn-wink:

[Mental Trousers]

I use Orcon at home for all my wired telecommunications, so I'm sweet. Sucks to be you, Telecom customer-bitches.

:msn-wink:
Even when I worked for Telecom and could've gotten my internet connection for free I chose to pay a different company. Never once regretted it either.

[Blossom]

Yep same problem here,
I have been on phone to xtra 3 times so far. They have no idea. Only way I can log on is with a proxy server.
As someone else mentioned I did try a new ip address but to no avail,
so maybe its a whole set of ip address's that are being blocked rather than random ones? So is pretty much everyone who is with xtra having this problem?

I just wish they would fix the damn thing. :2guns:

[firefighter]

Strange thing is... I can get on to other websites from my xtra broadband puter, just not KB. Got me buggered. But then again I'm not all that clued up with puters :blink:

same here, and was just down the mt on the olds pc trying to load it up on telecom to no avail, same back home now in aucks, i'm going through a different site to get on here.....yet I can search EVERYTHING else! WTF????

[cs363]

I got an email from Cajun saying that its something to do with Xtra's servers not communicating with the site and that he hoped to have it sorted today.
I got a similar call from Telecom, so hopefully this should be fixed later today.

[Maha]

I got an email from Cajun saying that its something to do with Xtra's servers not communicating with the site and that he hoped to have it sorted today.
I got a similar call from Telecom, so hopefully this should be fixed later today.

Thank god for that, im using a proxy whatssit I found on Qusai's site.
Its worse than giving up smoking or beer and shit.

[babyB]

same thing for me too been 3 days.
we all know if something was wrong, the KB tech team will have it sorted in no time

BUT
being an xtra problem well to use the statment "Christmas is comming" maybe over-rated :shutup:

Thanks to Cajun & his tech know-how information
followed by another call to xtra, they revealed they are looking into their problem

[nodrog]

Thank god for that, im using a proxy whatssit I found on Qusai's site.
Its worse than giving up smoking or beer and shit.

dont give up shit, if you dont shit, you die!

[Gubb]

I'm on Xtra, and haven't had any problems.....

[MidnightMike]

Thank god for that, im using a proxy whatssit I found on Qusai's site.
Its worse than giving up smoking or beer and shit.

Im doing the same.

Didnt know what a proxy was till I needed one. :shit:

[nodrog]

....Didnt know what a proxy was till I needed one. :shit:

you should do, that scooter you cruise around on is pretty proxy :Pokey:

[Bonez]

A few of us are having issues when logged in by our user IDs but no issues as anonymous or by another user ID on the same computer and internet connection. Seems to be pretty ramdom and not one specific ISP looking at the above posts.

[Matt Bleck]

i went to work and that fixed the problem

[cs363]

Well....still doesn't work at home.... grumble mutter etc :(

[ynot slow]

Connected via www.grandproxy.com seems ok this way,xtra sux at times.

[Mental Trousers]

Restarted the server. If that helps I'll be surprised.

If anyone is talking to Xtra ip banning was disabled along time ago so it's nothing to do with the server. Only real possibilities are that Xtra's routing from certain ip blocks is rooted or one of the hops along the way is being blocked/sending everything to the internet black hole.

It would be handy to know ip's for people having problems so if everyone having problems could pm me their ip address it'd help. Ta.

You get your ip address by doing:

Start menu
Run...
cmd
ipconfig


That won't be useful for some people (as pointed out below), ie those whose ip numbers start with 192.168. or 10., so a tracert would be useful as well:


Start menu
Run...
cmd
tracert www.kiwibiker.co.nz

[Ixion]

Won't work if you're behind a router.

I'll PM you a tracert when I get home, and the router IP.

[paturoa]

Seems to be leaving Telecom OK

C:\Documents and Settings\Owner>tracert www.kiwibiker.co.nz

Tracing route to www.kiwibiker.co.nz [216.237.127.134]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.123.254
2 3 ms 2 ms 2 ms 192.168.1.1
3 28 ms 16 ms 13 ms 219-89-49-1.dialup.xtra.co.nz [219.89.49.1]
4 * * * Request timed out.
5 14 ms 15 ms 15 ms xe6-0-0-10.akbr5.global-gateway.net.nz [202.37.2
44.221]
6 17 ms 18 ms 13 ms xe0-0-0-2.akbr4.global-gateway.net.nz [202.50.23
2.77]
7 22 ms 20 ms 18 ms so1-2-0.tkbr9.global-gateway.net.nz [203.96.120.
74]
8 140 ms 139 ms 168 ms so0-3-1.labr5.global-gateway.net.nz [202.50.232.
254]
9 141 ms 142 ms 138 ms so-1-0-0.lebr6.global-gateway.net.nz [202.50.232
.237]
10 144 ms 142 ms 135 ms gi1-3.mpd01.lax05.atlas.cogentco.com [154.54.13.
121]
11 171 ms 173 ms 175 ms te4-2.mpd01.lax01.atlas.cogentco.com [154.54.6.2
29]
12 174 ms 171 ms 182 ms te4-1.mpd01.sjc01.atlas.cogentco.com [154.54.6.3
0]
13 180 ms 264 ms 177 ms te4-3.mpd01.sjc05.atlas.cogentco.com [154.54.6.7
4]
14 180 ms 172 ms 175 ms infortech-corp.demarc.cogentco.com [38.104.134.5
0]
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * 182 ms * 216-237-127-134.infortech.net [216.237.127.134]

25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

[SpankMe]

Talking to Telecom Technical Support about it, but they say they have only had one complaint about this. If more people call Telecom and log a fault, then they'll give it more attention and will also be able to track the problem better.

[chanceyy]

ok for those of us who are not tech minded & are not sure whats going on with the connection issues I have had several excellent explanations to the issues so thought I would share them

as per MT's post above if locate your ip address and it starts with 192.168 or 10. this means your going through a router which means it's internal.

Explanation:
Like, if you send a package to someone at a company it goes to the companies mail room. From there they take it to the correct department and person. The department and persons name make up the internal address. Outside the company you don't know what that internal address is.

Regarding the issue why some ppl can connect & some can not.
Explanation:
there's a whole lot of machines between us and kb. There's routers, switches and other stuff that all do slightly different things. If one of them is playing up, misconfigured or actually blocking certain ip's then it's what is causing the problem. But it's not something we can diagnose. We just have to try and bug the companies that own the machinery between us and the server and try and get them to check things out


so plz you very techy ppl, understand that some of us are not that puter savvy this helps us to understand :)

[Bonez]

Talking to Telecom Technical Support about it, but they say they have only had one complaint about this. If more people call Telecom and log a fault, then they'll give it more attention and will also be able to track the problem better.I don't think it is solely a Telecom issue Spankme I'm on KOL with the same issues.

Tracing route to www.kiwibiker.co.nz [216.237.127.134]
over a maximum of 30 hops:

1 147 ms 138 ms 132 ms 222.152.43.193
2 235 ms 214 ms 212 ms dialup-gige.orcon.net.nz [210.55.12.217]
3 121 ms 113 ms 116 ms ge-dialup-core.nct.orcon.net.nz [10.55.12.218]

4 132 ms 132 ms 113 ms ge-1-3-0-0.bdr2.nct.orcon.net.nz [121.98.9.38]
5 150 ms 138 ms 144 ms g2-0-1-118.tkbr10.global-gateway.net.nz [203.96.66.97]
6 147 ms 133 ms 142 ms xe7-0-0-2.tkbr9.global-gateway.net.nz [203.96.120.221]
7 276 ms 277 ms 389 ms so-1-1-2.labr5.global-gateway.net.nz [202.50.232.234]
8 274 ms 277 ms 277 ms g6-0-0.lebr6.global-gateway.net.nz [202.50.232.178]
9 283 ms 244 ms 261 ms gi1-3.mpd01.lax05.atlas.cogentco.com [154.54.13.121]
10 255 ms 261 ms 282 ms te4-2.mpd01.lax01.atlas.cogentco.com [154.54.6.229]
11 325 ms 287 ms 280 ms te4-1.mpd01.sjc01.atlas.cogentco.com [154.54.6.30]
12 385 ms 306 ms 259 ms te4-3.mpd01.sjc05.atlas.cogentco.com [154.54.6.74]
13 388 ms 420 ms 400 ms infortech-corp.demarc.cogentco.com [38.104.134.50]
14 * * * Request timed out.
15 289 ms 277 ms 282 ms 216-237-127-134.infortech.net [216.237.127.134]

[sinfull]

Talking to Telecom Technical Support about it, but they say they have only had one complaint about this. If more people call Telecom and log a fault, then they\'ll give it more attention and will also be able to track the problem better.
On the blower i will get then ! This proxy is poxy, i didn\'t even quote ya, just hit the quick reply !

[MadDuck]

I have had no access from home on Xtra since Friday but now miraculously all is well......:cool:

[sinfull]

I have had no access from home on Xtra since Friday but now miraculously all is well......:cool:

3 days for me also and while i sit here talking to telecom, she said she tried and went straight on so have just tried after seeing your post and i\'m miraculously back on also !
Did you miss me ?

[Pussy]

Well, root me boot, it's working here now too.
Telecom are pulling your pissers, Spankme and Mental Trousers, they had more than one complaint!
I was going to follow MT's instructions, but now that it's working, I'll leave it.
Telecom and pelicans have one thing in common.... they can both stick their bills up their arses

[MadDuck]

Did you miss me ?

Oh yes. I missed you soooooo much :whistle:

[SpankMe]

I've been ok from home today, but just before I typed my previous post, I had a short connection problem with http and ssh which has never been a problem. Also connecting from work is working again. Maybe something has been reset/fixed.

Is anyone still having connection problems?

[chanceyy]

Did you miss me ?

of course we did Bill .. damn it was quiet without ya .. :nya:

[98tls]

Wahoo im back,been trying for days:niceone:

[icekiwi]

Its going...thank christ for that I thought I was going to have to talk to the family....

[Bonez]

Still getting "server busy" measage and time outs but not when browsing the site anonomysly.

[blossomsowner]

first time on since early saturday..........

my wife has been right up telescums a......


hope its all better now

[Bren]

well, I would not like to go back to Telecom, cos they been gangfucked by KBers....dunno what Viruses I would catch!

[sinfull]

Every time i turn to the keyboard i get an Oi !!! Sigh !
This is what happens when ya spoil them with conversation !

[cowboyz]

up till this morning I had problems with 3 pcs and 2 isps (none telecom) on my log in. guest and mrs C worked fine. Mine seems to have fixed itself tonight. FIIK

[Meanie]

Just managed to log back on, havnt managed to log on since Saturday
I was getting a bit worried Monie and i started talking, imagine that :shutup:

[Bren]

Every time i turn to the keyboard i get an Oi !!! Sigh !
This is what happens when ya spoil them with conversation !


only one way to stop that....or 2 ways...
1) do the bloody dishes

2)Give your woman something to be happy about :woohoo:...something she will feel contented with...and while she is blissed away you can have the PC in peace....unless she is the kind that likes deep conversation after a "whosyerdaddy"

[Bonez]

up till this morning I had problems with 3 pcs and 2 isps (none telecom) on my log in. guest and mrs C worked fine. Mine seems to have fixed itself tonight. FIIKShouldn't you be in your cot?:baby:

[ynot slow]

Just sent message off to xtra about getting into this site,guess what logged in fine via kb,not another invisable site.

[Mom]

What a load of crap this is. I have talked to xtra helpdesk, Sat, Sun and tonight. I have a case number. I have also had a call from the networking people at Telecom tonight at 6pm. Spankme they do so friggen know about this, they are not interested in fixing it. One really intelligent helpdesk helper told me to take my PC into a shop to get it looked at? Seriously this was the help I was offered, even though I can access any other site, get my email etc.

I have been told tonight to email (suggest others do the same, many squeaky wheels must be responded to)

adsl_helpdesk@telecom.co.nz

quoting my case number and attaching my trace results. Interesting I got two different results two different days. I managed to trick them into allowing a brief log on on Saturday by resetting my ip #, worked once, cant trick the sucker again. Currently using a proxy server to access.

[spookytooth]

It seems teiscum can't count the number of complaints :) I had so many different storys from them it was't funny all seems to be ok now tho

[Quailboy]

Finally able to connect now aswell.

Spent forever over the weekend since Friday talking to Xtra people telling them it has to be a problem with them but none of them believed me!

I was even told to get a computer tech in to change settings!

Also told it had to be a problem with this site but I knew for a fact that others were able to connect.

[Blossom]

Talking to Telecom Technical Support about it, but they say they have only had one complaint about this.

lying b*&%$tards... I rang. I was told by the tech support that she had already had a man ring earlier with the same problem. :Oi: telescum strike again.


So finally we can access the site again without a proxy server..

Yeah who knew about proxy servers eh? I was getting a little worried I was going to have to socialize and start talking to the family again myself. But I took a little apricot coloured pill and now I am feeling all better. :doctor:
Besides. I can log in again
YEAH TO THE TECH SUPPORT AT KB!!!
Dont care if it was you guys who fixed it or not. But I would rather thank you than even acknowledge telescums tech support... who by the way still tell me its my parental controls on my modem... duh!!!

[sinfull]

only one way to stop that....or 2 ways...
1) do the bloody dishes

2)Give your woman something to be happy about :woohoo:...something she will feel contented with...and while she is blissed away you can have the PC in peace....unless she is the kind that likes deep conversation after a "whosyerdaddy"

Whew and in this heat it's got to be good for ya !
Finally, She's alseep !

[FROSTY]

just got back on myself--after 4 days

[cs363]

Back on now too, finally. And....I'm another one who talked to Telecom/Xtra on two separate occasions, so someone is definitely telling porkies (I've got a case number too)

[Taz]

Jeez I got a lot of things done in the last 4 days!!!! Think i'll come on here less often from now.

[MSTRS]

I too am finally able to get on directly. I too have had long and frequent 'talks' to telecom 'help'. Got a case number as well.
Have plugged in my old computer (to my router) as my main one is in the shop with a nasty virus....something called VirusScan2009 ??
Still, it is the router that holds the IP addy so that shouldn't be why I am able to hookup.

[Blackbird]

I've had exactly the same problem over the weekend and yesterday but it was on when I logged in this morning. I have a 192.168 IP address too and this was the tracert:

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.



Tracing route to www.kiwibiker.co.nz [216.237.127.134]
over a maximum of 30 hops:

1 52 ms 99 ms 99 ms dsldevice.lan [192.168.1.254]
2 49 ms 50 ms 48 ms 125-237-160-1.jetstream.xtra.co.nz [125.237.160.1]
3 * * * Request timed out.
4 51 ms 51 ms 51 ms xe6-0-0-10.akbr5.global-gateway.net.nz [202.37.244.221]
5 52 ms 51 ms 52 ms xe0-0-0-2.akbr4.global-gateway.net.nz [202.50.232.77]
6 52 ms 51 ms 51 ms so0-3-2.tkbr9.global-gateway.net.nz [210.55.202.82]
7 177 ms 279 ms 301 ms so1-2-0.labr5.global-gateway.net.nz [202.50.232.14]
8 207 ms 177 ms 178 ms so-0-0-0.lebr6.global-gateway.net.nz [203.96.120.102]
9 176 ms 177 ms 177 ms gi1-3.mpd01.lax05.atlas.cogentco.com [154.54.13.121]
10 178 ms 177 ms 175 ms te8-2.mpd02.lax01.atlas.cogentco.com [154.54.3.141]
11 189 ms 183 ms 183 ms te9-3.mpd01.sjc01.atlas.cogentco.com [154.54.25.190]
12 212 ms 211 ms 211 ms te4-3.mpd01.sjc05.atlas.cogentco.com [154.54.6.74]
13 213 ms 212 ms 212 ms infortech-corp.demarc.cogentco.com [38.104.134.50]
14 * * * Request timed out.
15 183 ms 213 ms 215 ms 216-237-127-134.infortech.net [216.237.127.134]


Trace complete.

[MSTRS]

That is more or less exactly the same tracert I got. * * on the 3rd jump.

[kevfromcoro]

not having any trouble getting onto kb..
but there is a few that are
there have been a couple of posts in ADV rider...
i have seemed to pic up virus thingy.
as i am the only one using this puter..
i stay logged into all sites
well now every site i go to ..i have to log back in
any one else having this problem?

[Blossom]

Forgive me for being obvious kev
Have you checked your tools and settings to make sure you havn't somehow ticked the 'do not remember passwords' box?

[kevfromcoro]

Forgive me for being obvious kev
Have you checked your tools and settings to make sure you havn't somehow ticked the 'do not remember passwords' box?

cheers blossom..
will go and check now..
dont think its that though..
this thing just came from nowhere

[Bonez]

Logging in fine and dandy. No time outs. Thanks. What was the problem?

[Mental Trousers]

Regarding the issue why some ppl can connect & some can not.
Explanation:
there's a whole lot of machines between us and kb. There's routers, switches and other stuff that all do slightly different things. If one of them is playing up, misconfigured or actually blocking certain ip's then it's what is causing the problem. But it's not something we can diagnose. We just have to try and bug the companies that own the machinery between us and the server and try and get them to check things out

<twenty characters>