Why Holeshot has lost my business forever (the getting fucked around thread)

[madbikeboy]

I dropped Scoot on the trailer at Taupo on September 26th, and if I had of known what was ahead of me I would have gone postal and kicked the shit out it then and there...

Anyhow, I digress.

Dropped the bike. Made a claim. Got told to turn up to Holeshot (who I stupidly named as the repairer). Parts guy made a note of the VIN and priced up the parts.

Assessor said that the bike needed to be assessed by the workshop manager. Which would have been fine if the guy was ever there. I went back in five times, and finally the assessor tied the guy down, and the bike was assessed.

Turns out they're going to repair the panel, not happy considering I pay for full insurance, and the damage aside, there's not a single scratch on Scoot...

Finally got the go-ahead from the assessor, dropped the bike off last Wednesday.

Dropped in this morning after expecting the repair to be pretty much completed, they haven't started on the bike. The workshop manager tells me that the bike isn't even booked in, he hasn't called the assessor etc etc...

That is so fucked. This process has taken since late September. I lost patience and after having a rant at Jamie (one of the owners), I'm picking Scoot up tomorrow.

Now, I've run a chain of retail stores, and when I was GM, if someone had of had this happen, I would have bent over backwards to get it sorted without the need for several visits, or no action at all.

This is so fucking piss poor.

So, no more visits to Holeshot for AlpineStars stuff. No more servicing in their workshop. Definitely won't be spending my next bonus cheque on a new 750 in their store. I've spent literally thousands on stuff over the years and a couple of their guys are decent sorts, but...

[TOTO]

I have also had problems with their service. guess that makes two of us.

[vifferman]

Maybe they were just really busy and/or understaffed? It's only been there two-and-a-bit days, innit?
What is dumb is they're not actually gonna do the work themselves, are they? Won't they just remove the panel and shoot it off to Reflections or wherever?

[Qkchk]

Went there once to service our new GSXR1000 (which we brought from them....) at the 1000km and got a nice heavy bill, more than $50 on the quoted price. Sorry, we dont suffer fools.

[Tank]

Ive never had a problem with the workshop and found Rob always to be extremely helpful.

Pehaps its just the pre Xmas rush ? Im sure that this isnt indicitive of their usual business.

[madbikeboy]

If you look at the history, it's not just the 2.5 days (which should be more than enough time to even look at pulling the fairing off).

My experience with them until now has been good. But this has just been a piss-take. I've been without bike over the weekend (Starship Toy Run), and I'm sure as fuck not missing out on Scoot over the Xmas period (its bad enough being the Xmas Grinch without family without having no sportsbike to play on).

[The Pastor]

Oh waaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaah

htfu some of us aint going to have a bike to ride all summer long

[trustme]

I have found Rob the workshop foreman to be a very helpful & accommdating guy, he bent over backwards to help on my warranty claim & subsequent repairs, I know he went above & beyond to sort out a mates bike so he could go to the Munro shindig.
I stopped using them when Stu left , but the current wokshop set up has worked for me.
If it was me,I would be writing to Holeshot & who ever the bikes distributor is rather than start a public slanging match that will create a whole bunch of ill will for bugger all gain. I do understand your frustration.

[madbikeboy]

I've written facts, and my opinion. It's not a slanging match. They caused the ill-will, and last time I checked we are allowed to speak of poor service.

[madbikeboy]

Oh waaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaah

htfu some of us aint going to have a bike to ride all summer long

No wonder StickChick spends so much time hanging out with me, you're not very nice.

[The Pastor]

no wonder stickchick spends so much time hanging out with me, you're not very nice.
i get cranky when my bikes broken, it seems to be always broken :(

[madbikeboy]

i get cranky when my bikes broken, it seems to be always broken :(

Your bike?


Or your licence?

[Ixion]

:corn::corn:

I love confusion

If I assist maybe I can get them both so confused they don't know who anyone is

[NOMIS]

I dropped Scoot on the trailer at Taupo on September 26th, and if I had of known what was ahead of me I would have gone postal and kicked the shit out it then and there...

Anyhow, I digress.

Dropped the bike. Made a claim. Got told to turn up to Holeshot (who I stupidly named as the repairer). Parts guy made a note of the VIN and priced up the parts.

Assessor said that the bike needed to be assessed by the workshop manager. Which would have been fine if the guy was ever there. I went back in five times, and finally the assessor tied the guy down, and the bike was assessed.

Turns out they're going to repair the panel, not happy considering I pay for full insurance, and the damage aside, there's not a single scratch on Scoot...

Finally got the go-ahead from the assessor, dropped the bike off last Wednesday.

Dropped in this morning after expecting the repair to be pretty much completed, they haven't started on the bike. The workshop manager tells me that the bike isn't even booked in, he hasn't called the assessor etc etc...

That is so fucked. This process has taken since late September. I lost patience and after having a rant at Jamie (one of the owners), I'm picking Scoot up tomorrow.

Now, I've run a chain of retail stores, and when I was GM, if someone had of had this happen, I would have bent over backwards to get it sorted without the need for several visits, or no action at all.

This is so fucking piss poor.

So, no more visits to Holeshot for AlpineStars stuff. No more servicing in their workshop. Definitely won't be spending my next bonus cheque on a new 750 in their store. I've spent literally thousands on stuff over the years and a couple of their guys are decent sorts, but...


Ive had 3 insurance claims on my bike, 1 caused by me the other 2 by pricks who just ugh dont like bikers or something...

And every where I been has been slack reflections the worst by far.. never again. Wild west had to deal with the first bullshit from reflections So i can understand that side of it and gave me a loan bike for my hassels ( still went on for about 2-3months ) Im yet to find a bike shop who will do EVERYTHING they will say they will...

Wild West been the best by far thoug, Ive even had problems just ordering bike gear from shops,. basic shit like sparkplugs , I worked at a Holden Dealership and no way did we treat customers how bike shops seem to treat theirs

[prettybillie]

I have also had problems with their service. guess that makes two of us.

I've not had any dealings with their workshop, but have big issues with the service in their sales department. There is a salesman there that just seems to have an issue with chicks on bikes. If I go in there alone I get ignored, if I go there with a male, I still get ignored, but at least my friend is being talked too. Hence I went to TSS Red Baron in Wellington for my bike! They rock!!!!!

[madbikeboy]

I've not had any dealings with their workshop, but have big issues with the service in their sales department. There is a salesman there that just seems to have an issue with chicks on bikes. If I go in there alone I get ignored, if I go there with a male, I still get ignored, but at least my friend is being talked too. Hence I went to TSS Red Baron in Wellington for my bike! They rock!!!!!

It's a sexist industry...

Interestingly, the salesguys in the shop tend to be pretty good, they're reasonable, and they make an effort. But I'm not a chick, and I'm pretty direct...

[HungusMaximist]

It's pretty shocking getting this sort of customer service.

It's usually a chain effect from the top, when management systems are flawed, the staff selection is usually rubbish, then you get poorly trained staff that giving you shit service.

I am making no judgement call here cuz I don't go to Holeshot. Unfortunately it only takes one bad experience to fuck up all the good ones. Give me them another go, or at least give them a chance to explain themselves.

Sometimes things are shit because they have valid reasons but then again, it's up to you, the customer to make the call.

[R6_kid]

No wonder StickChick spends so much time hanging out with me, you're not very nice.

I think you'd be wanting to say that to jrandom - who is 'dating' stickchick, and not renegade master - who is not dating Stickchick.

FWIW i've always had a decent experience with Holeshot, whether it be promptly organising a test ride, or giving me factory parts at a discounted rate.

[Ixion]

You're behind the fair. The reason Stickchick is hanging around MBB is that JRandom is dating Renegade Master.

[R6_kid]

You're behind the fair. The reason Stickchick is hanging around MBB is that JRandom is dating Renegade Master.

green bling as soon as I get home from work!

[vifferman]

...its bad enough being the Xmas Grinch
Hey! :mad:
That's my job!
Are you staging a takeover or summat?

[madbikeboy]

I think you'd be wanting to say that to jrandom - who is 'dating' stickchick, and not renegade master - who is not dating Stickchick.

FWIW i've always had a decent experience with Holeshot, whether it be promptly organising a test ride, or giving me factory parts at a discounted rate.

Oh, shit, quite right. I blame the drugs I'm on, mostly the illegal drugs I'm on...

[madbikeboy]

Hey! :mad:
That's my job!
Are you staging a takeover or summat?

If one more person asks me if I'm having a family xmas, I'm seriously going to tell them to fuck off. :hug:

[madbikeboy]

You're behind the fair. The reason Stickchick is hanging around MBB is that JRandom is dating Renegade Master.

What? They're both cheating on me? With each other?? That's just wrong, on so many levels...

[The Pastor]

Dont worry im not old enough for a girl/boy friend just yet - mum says i'll understand when im older ;)

[Ixion]

Your mother is very wise. Stick with the goat until you are older. Not only is the sex better, but the inlaws are much less trouble.

[madbikeboy]

Your mother is very wise. Stick with the goat until you are older. Not only is the sex better, but the inlaws are much less trouble.

That's just wrong, on so many levels...

[Morcs]

Ive never had a problem with the workshop and found Rob always to be extremely helpful.

Pehaps its just the pre Xmas rush ? Im sure that this isnt indicitive of their usual business.

Seconded.



Sales did me a great deal on my SM.
The parts guys are always helpful, and order stuff quickly.
Rob is a great help. Hes currently working in Parts, but I found the south african guy called Mark very helpful (hes running workshop at current)
Everytime I get work done I get a loaner.
Everytime I get work done / service it always costs less than I expect to pay.

[gijoe1313]

Old chinese proverb springs to mind ...

"Business treatment of customers is like giving out wooden chopsticks at dinner time, one does not know who will get the splintered sharp bit first!"

This resolves nicely with :

"Satisfaction of customer only happens with happy ending, paid for in advance and usually with someone holding the sticky end"

Rounding off with ;

"Happiness is when you are holding all the cards and the other idiot has bet his first daughter against your all conquering hand. Get in first before someone else does!"

Frank you, prease come again, try the flied lice next time! Ruck you!

[Maha]

I've written facts, and my opinion. It's not a slanging match. They caused the ill-will, and last time I checked we are allowed to speak of poor service.

I wouldn't slag them off, may shop there again who knows?. I have purchased three bikes of them since 2004. Went back them earlier this year, wanted to trade the Sprint on the a Daytona they had, Jamie offered $7K as a trade, thats fine, they have there calculations I guess, but the offer was a litle insulting to be honest. I got $9K for it on trademe. Jamie suggested I sell it privately then go back and see them. Well, if I sell the bike privately, I will spent my money elsewhere, which I did. I think a saleman should be able to close a deal, any deal!!

[klingon]

Ive never had a problem with the workshop and found Rob always to be extremely helpful...


I have found Rob the workshop foreman to be a very helpful & accommdating guy ...

Rob gets my vote for Helpful Guy of the Year!

I've had no end of trouble with other places, but at Holeshot (and with Rob in particular) I get excellent service & helpful advice.

[Gubb]

Is Rob the youngish guy with the massive beard?

He seemed like a decent guy to me, then again, they did give me a 650 Thumper cruiser when I dropped off my Striple for it's service. Maybe he just doesn't like me.

[SixPackBack]

You're behind the fair. The reason Stickchick is hanging around MBB is that JRandom is dating Renegade Master.

Nope, you're wrong there random has been in a loving relationship with kiwifruit for quite some time now.

[Ixion]

There's always room for one more. Have you never heard of a menage a trois (or quatre if you include the goat)

[jrandom]

My experiences with Holeshot have always been good.

Two months to complete an insurance assessment does seem excessive, though.

An interesting choice of rebuttal to renegade master there too, MBB.

[jrandom]

... random has been in a loving relationship with kiwifruit for quite some time now.

Whilst this is correct, I wouldn't have expected you to be such a square as to assume that it was exclusive.

:doobey:

[klingon]

Is Rob the youngish guy with the massive beard?

He seemed like a decent guy to me, then again, they did give me a 650 Thumper cruiser when I dropped off my Striple for it's service. Maybe he just doesn't like me.

Yep, that's Rob. The English guy with an impressive amount of hair.

[Forest]

Bought a new Volty from Holeshot a couple of years ago.

It had a dodgy carb and they didn't want to know about it. Wouldn't even book it in for warranty servicing.

I don't know if they're still a bunch of fuckwits, but I'm more than happy to go elsewhere.

[Cary]

I won't be going back either, bought a new $16k bike off them a year ago and am still waiting to get a part they said they would deliver on that was missing off the bike from new.

Bought hot grips off them that were supposed to be fitted by them when i picked up the bike. then wern't and eventually went and got & fitted myself because they couldn't be f****d

They like many bike shops don't know what customer service is!

[madbikeboy]

I wouldn't slag them off, may shop there again who knows?. I have purchased three bikes of them since 2004. Went back them earlier this year, wanted to trade the Sprint on the a Daytona they had, Jamie offered $7K as a trade, thats fine, they have there calculations I guess, but the offer was a litle insulting to be honest. I got $9K for it on trademe. Jamie suggested I sell it privately then go back and see them. Well, if I sell the bike privately, I will spent my money elsewhere, which I did. I think a saleman should be able to close a deal, any deal!!

I picked up the scoot this morning, no one said a word to me, they just sort of looked in my general direction. If it had of been my business, I'd have to wanted to chat about things (but hey, what would I know?).

I walked in there last summer, with the difference in cash between what I thought a reasonable price for scoot would be, against the price of a new 750. I had the wad of cash in my pocket, it looked like a brick against my side. After some discussion, they wanted to give me less than I would have thought possible against what I thought they'd sell her for. The price was confirmed when I saw a similar thou (with 15,000k more mileage) for sale for $1,000 more than I thought they'd retail it for... I rode away with cash in pocket, and instead MadBikeBabe has a nicer car.

[gijoe1313]

Always the way, just hard to guage how certain stores approach any given prospective customer - everyone has different experiences that counters the experiences of others ...

But MBB knows what he has gone through in his current experience. And it doesn't take much to hack off a discerning biker with plenty of coin in their pockets to take it somewhere else that wants it!

I've fortunately never had an unpleasant experience yet ... maybe its the asian ninja discrimination thing - "ooh asian dude, must have pingers"

To each their own and to their own they owe nothing!

I think MBB's sensitive new-age side is coming through and they are not valuing his visionary approach to being a biker! :sweatdrop

[AlBundy]

I picked up the scoot this morning, no one said a word to me, they just sort of looked in my general direction. If it had of been my business, I'd have to wanted to chat about things (but hey, what would I know?)..


Probably because they know you've slagged them off on here... Their way of telling you to get fucked without actually having to say it?

[madbikeboy]

Probably because they know you've slagged them off on here... Their way of telling you to get fucked without actually having to say it?

Okay, again, I haven't slagged them off, I've stuck to fact and opinion. No where have I slagged, and in fact, I've said good things about their sales guys.

They should have the balls to say it out loud, but it'd be ironic given how hard they haven't tried to do the correct thing (i.e. get my bike fixed and work with the assessor in a professional and diligent way).

[AlBundy]

Okay, again, I haven't slagged them off, I've stuck to fact and opinion. No where have I slagged, and in fact, I've said good things about their sales guys.

They should have the balls to say it out loud, but it'd be ironic given how hard they haven't tried to do the correct thing (i.e. get my bike fixed and work with the assessor in a professional and diligent way).

Point taken...

They will probably see it as slagging off though. It's public name and shame and bad publicity... Call it what you will, it's still not good for them.

At least if they have seen it, you can only hope they realise that they do suck and take action to improve their image and customer service...

[Devil]

Yep, that's Rob. The English guy with an impressive amount of hair.

Yep. Good guy. Always giving me crap about going to KTM and not another Triumph! (Nothing to do with their service, just the bike I wanted).

[Maha]

I picked up the scoot this morning, no one said a word to me, they just sort of looked in my general direction. If it had of been my business, I'd have to wanted to chat about things (but hey, what would I know?).

I walked in there last summer, with the difference in cash between what I thought a reasonable price for scoot would be, against the price of a new 750. I had the wad of cash in my pocket, it looked like a brick against my side. After some discussion, they wanted to give me less than I would have thought possible against what I thought they'd sell her for. The price was confirmed when I saw a similar thou (with 15,000k more mileage) for sale for $1,000 more than I thought they'd retail it for... I rode away with cash in pocket, and instead MadBikeBabe has a nicer car.

Yeah mate I agree....get the deal done!
Is it really that hard when someone wants to spend money in your shop??
All they have to ask is, ''what will it take to do the deal''?? and make it happen, tweak the figures in ya have to just make it happen, want the business or not? there should be no grey area, is back or white.

They made it happen for me here at Warkworth Honda.

[jonbuoy]

Yeah mate I agree....get the deal done!
Is it really that hard when someone wants to spend money in your shop??
All they have to ask is, ''what will it take to do the deal''?? and make it happen, tweak the figures in ya have to just make it happen, want the business or not? there should be no grey area, is back or white.

They made it happen for me here at Warkworth Honda.

The idea of a business is to make money, not just "close deals". Trading in will always get a lower price than private sale. If they didn't bike shops would just end up as a "swap shop". With the warranty and consumer protection they are forced to give on all bikes they wouldn't make any money at all.

[Swoop]

They will probably see it as slagging off though. It's public name and shame and bad publicity... Call it what you will, it's still not good for them.
So?

If they are, in fact, a business that wants to (first) survive and (second) expand, then working out what "customer service" is, would be a good starting point.

If they cannot deal with this minor point then they should close their doors immediately.


I would hazard a guess that ANY dealership around the country, watches a minimum potential of $15,000 worth of business walk in and out of their doors on a daily basis.
How they take advantage of that business is up to them... unfortunately.

[AlBundy]

So?

If they are, in fact, a business that wants to (first) survive and (second) expand, then working out what "customer service" is, would be a good starting point.

If they cannot deal with this minor point then they should close their doors immediately.


I would hazard a guess that ANY dealership around the country, watches a minimum potential of $15,000 worth of business walk in and out of their doors on a daily basis.
How they take advantage of that business is up to them... unfortunately.

I'm not disputing that at all, hence saying hopefully they take it on board and maybe change things...

[puddy]

Dont worry im not old enough for a girl/boy friend just yet - mum says i'll understand when im older ;)
Gay BUT(T) PROUD!:spanking:

[Crazy Steve]

I dropped Scoot on the trailer at Taupo on September 26th, and if I had of known what was ahead of me I would have gone postal and kicked the shit out it then and there...

Anyhow, I digress.

Dropped the bike. Made a claim. Got told to turn up to Holeshot (who I stupidly named as the repairer). Parts guy made a note of the VIN and priced up the parts.

Assessor said that the bike needed to be assessed by the workshop manager. Which would have been fine if the guy was ever there. I went back in five times, and finally the assessor tied the guy down, and the bike was assessed.

Turns out they're going to repair the panel, not happy considering I pay for full insurance, and the damage aside, there's not a single scratch on Scoot...

Finally got the go-ahead from the assessor, dropped the bike off last Wednesday.

Dropped in this morning after expecting the repair to be pretty much completed, they haven't started on the bike. The workshop manager tells me that the bike isn't even booked in, he hasn't called the assessor etc etc...

That is so fucked. This process has taken since late September. I lost patience and after having a rant at Jamie (one of the owners), I'm picking Scoot up tomorrow.

Now, I've run a chain of retail stores, and when I was GM, if someone had of had this happen, I would have bent over backwards to get it sorted without the need for several visits, or no action at all.

This is so fucking piss poor.

So, no more visits to Holeshot for AlpineStars stuff. No more servicing in their workshop. Definitely won't be spending my next bonus cheque on a new 750 in their store. I've spent literally thousands on stuff over the years and a couple of their guys are decent sorts, but...

Waited 13weeks plus for a repair done by Hamilton Motorcycles...No loan bike no using the bike while repair was underway...

And I will never go back to Holeshot/They will never get my money....There sales staff are useless....

I went and test rode the K8 750 from there shop...Salesman says 15min test ride should be fine....:baby: Im thinking 15mins WTF ? ?

I get back and ask to ride the K7 750...Sorry we dont have one available..:baby:

So I go to the next shop that has a K7 750 available to test ride....Test ride it then BROUGHT IT...Sale done..

Thanks Holeshot for showing me your true colours....

Crazy Steve...