Disturbance in the force?

[Big Dave]

Several of the servers I upload stuff on have been flakey all day and my broadband is at 'healthy for a dial up' speed currently.

Anyone else so afflicted?

[Usarka]

Lets see if there is any lightning tonight. Could be solar flares/radiation (the two could be linked). :sherlock:

My bband is healthy enough at the mo. Maybe you with xtra?

[Big Dave]

vodafone consumed my isp

[Usarka]

vodafone consumed my isp

Me too, and fine here. Might be a local disturbance in the force for you young skywalker.....

[ManDownUnder]

Someone at your place downloading porn again Dave? There's some pretty big files out there...err so - I'm umm told...

:whistle:

[Big Dave]

Uploading!

http://www.kiwirider.co.nz/s3paper/1280x1024.jpg

[jonbuoy]

Three fibre optic cables got sliced in the Red Sea connecting middle east to Europe - they routing traffic others ways at the moment, affected India and Africa so far - might be something to do with it?

[fliplid]

Probably just need to replace the string in the NZ web...
My pooter been cruddy for a while with owt to do with the internerd.
So, BD, you with i-flog then?

[Dave Lobster]

Is there such thing as broadband in this country?

[fliplid]

there's times I give up and put the kettle on waiting for stuff to happen with loading etc.

[Dave Lobster]

Now the fucking TV is down here.

A bit of rain and Sky goes down. WTF?? WTF???

[MadDuck]

A bit of rain and Sky goes down. WTF?? WTF???

I know dammit and "The Castle" is about to start. One of the funniest movies ever made I reckon!

[98tls]

Sorry guys:nono:been fiddling with the "who gets what in the other isle dial".

[Dave Lobster]

I know dammit and "The Castle" is about to start. One of the funniest movies ever made I reckon!

I've got a rip of it if you want it burning.

[MadDuck]

I've got a rip of it if you want it burning.

Can you put that in English please :scratch:

[cs363]

Can you put that in English please :scratch:

He means he can burn you a DVD copy of it if you want.... highly illegal of course, but hey...it's Christmas!! :laugh:

[Big Dave]

I have the 'Pool Room' Special Edition DVD.

It has Son of Coco's pedigree and the lyric to 'We're going to Bonnie Doon' in it.

[Skyryder]

The Nats have slowed the speed down. They'll pretend to spend oodles of dosh to rack up the speed to what it was and say hey we've delived on our election promise of faster broad band and every one will believe them, that is excepts the IT crowd who will be whisked away in the paddy wagon by the SIS
for posting up on the net an alternative opinion.

Rodney to be different will blame sunspots for the slower speed and will be placed in the loop with this continual message. :2guns:


Skyryder

[Gremlin]

The Nats have slowed the speed down. They'll pretend to spend oodles of dosh to rack up the speed to what it was and say hey we've delived on our election promise of faster broad band and every one will believe them, that is excepts the IT crowd who will be whisked away in the paddy wagon by the SIS for posting up on the net an alternative opinion.
:blink: They missed one

[Big Dave]

So I isolated the router - ie unplugged the fax machine that shares the dsl line and rebooted it for the 4th time.

Back to normal speeds.

[xwhatsit]

Several of the servers I upload stuff on have been flakey all day and my broadband is at 'healthy for a dial up' speed currently.

Anyone else so afflicted?
You iHug -> Yodafone too? Have you noticed a considerably flakier connection since they cut the old iHug plans and put everybody on Vodafone proper?

[Big Dave]

You iHug -> Yodafone too? Have you noticed a considerably flakier connection since they cut the old iHug plans and put everybody on Vodafone proper?

Yes - but no flakier connections really.

I have bad attenuation on the line anyway, it just keeps the red bar ahead of the playback on a you tube vid - but that is all that matters currently ;-)

[NighthawkNZ]

So I isolated the router - ie unplugged the fax machine that shares the dsl line and rebooted it for the 4th time.

Back to normal speeds.


so was just you then

[Big Dave]

so was just you then


But sometimes it is the ISP. Nice to be able to verify other users are not experiencing difficulty before ripping into the plumbing.

Domainz was flakey for a few hours yesterday by co-incidence.

[NighthawkNZ]

But sometimes it is the ISP. Nice to be able to verify other users are not experiencing difficulty before ripping into the plumbing.

Domainz was flakey for a few hours yesterday by co-incidence.

yeah I know what you mean... I was just having a P/T with yah... ;)

[Big Dave]

yeah I know what you mean... I was just having a P/T with yah... ;)

Compré - was entirely conversational tonality-wise.


I like the way you can ask other people hey! :-P

[NighthawkNZ]

I like the way you can ask other people hey! :-P

Any way I'm with TeleCON and had no problems...actually been pretty happy with our service for broadband (However we only a couple of blocks from the exchange.

i do have my own problems with my server in the states from time to time u it happens I guess.

[Big Dave]

I'm in an old copper part of the network equidistant from 2 exchanges. I noted those wireless data rates for future reference. Ain't broke enough to fix currently.

[Dave Lobster]

You iHug -> Yodafone too? Have you noticed a considerably flakier connection since they cut the old iHug plans and put everybody on Vodafone proper?

A name change wont make any difference to the hardware, will it?

[Warr]

Mentioning things flakey and Christmas-e and knowing there will be plenty of Christmas cheer flowing
... and not really intending to hijack a legit thread

BUT

Does anyone remember a christmas song (dittie) by "Norn of the North" called. "A Cow Cockys Christmas"
Been a few years since I heard it, but would love to get my hands on a copy :)

[xwhatsit]

A name change wont make any difference to the hardware, will it?
Well it didn't when it was just a name change (i.e. when Vodafone first took over), but recently I got rolled over onto a Vodafone Red Network plan instead of a grandfathered iHug plan. Used to be quite a consistent connection but frequent desyncs occurred; was using a different IP range than I had on the iHug plan, so may well be different hardware or software running the connection pool. At first I thought upgrading router firmware to become ADSL2+ compatible (which is what Vodafone Red supports) might help, but it hasn't really. Lower attenuation, slightly higher speeds and better pings, but too far away from the exchange to really give a boost.

[Big Dave]

I'm still having connection problems.

I think it was just co-incidence that unplugging the fax made any difference - speeds are all over the place..Currently it's

(upstream 544, downstream 512 kbit/s)

This morning it was 2000 downstream. Last night it was 512.

Changes all the time. I reckon it's the exchange. ?

[James Deuce]

I'm still having connection problems.

I think it was just co-incidence that unplugging the fax made any difference - speeds are all over the place..Currently it's

(upstream 544, downstream 512 kbit/s)

This morning it was 2000 downstream. Last night it was 512.

Changes all the time. I reckon it's the exchange. ?

Sounds like a pair shared connection to me. It's either exchange or the local cabling network getting a work over. We've just had our copper bearers replaced with fibre and I haven't had a de-sync or speed variation since the new distribution boxes went in. I do have a dedicated line for my ADSL connection though.

Has there been any cabling going on in your neighbourhood lately?

[Dave Lobster]

Well it didn't when it was just a name change (i.e. when Vodafone first took over), but recently I got rolled over onto a Vodafone Red Network plan instead of a grandfathered iHug plan. Used to be quite a consistent connection but frequent desyncs occurred; was using a different IP range than I had on the iHug plan, so may well be different hardware or software running the connection pool. At first I thought upgrading router firmware to become ADSL2+ compatible (which is what Vodafone Red supports) might help, but it hasn't really. Lower attenuation, slightly higher speeds and better pings, but too far away from the exchange to really give a boost.

What's Vodafone said about it?

[Big Dave]

Sounds like a pair shared connection to me. It's either exchange or the local cabling network getting a work over. We've just had our copper bearers replaced with fibre and I haven't had a de-sync or speed variation since the new distribution boxes went in. I do have a dedicated line for my ADSL connection though.

Has there been any cabling going on in your neighbourhood lately?

Significant stormwater drainage and civil works within a few hundred meters do it?

[James Deuce]

Absolutely. Depends on whether or not there are shared conduits.

Phone Telecom and ISP. Ask pointed questions.

[Big Dave]

Taa - More likely sheared conduits.
There is a 10 meter crane lifting 2 meter ID pipes into place @ 200m.

[xwhatsit]

What's Vodafone said about it?
Nothing, I'm too lazy to talk to them yet. Hasn't reached frustration threshold yet, and being (realistically) cynical, their response will be that it's my hardware and cabling in the house that's the issue, would I like a $100/hour tech to come around and spend 15 minutes with a digital meter poking around...

Yes, I'll call them eventually, and wonder why I didn't do it earlier.

[Dave Lobster]

It's worth a shot. I got well fucked off with TNZ's broadband. I rang up as Mr Meldrew, and spent about 3/4 of an hour with Mr Abdul.
He did troubleshooting on pretty much anything, and decided our wireless router was a bag of shit. Consequently, he sent us a new one, free of charge.

Job's a good un.. it's now a bit better.

[Gubb]

Completely off topic, but Kenny > The Castle.

[Big Dave]

Rang Vodaphone - 'not our fault' talk to telecom - it's the line.

-----------------------
Dear David

Thank you for contacting Telecom.

If you're having problems with your Broadband connection your only port of call is the ISP that supply's you with the broadband service. Please contact them is your not happy with the speeds they are providing you. There is nothing I can do to help you with if you're not a Telecom broadband customer.

If you have any further questions regarding Telecom products and services please visit our web site at http://www.telecom.co.nz

Kind regards,

--------------------
Duly forwarded to vodaphone.

Suggestions James?

[fliplid]

always someone else's problem...

[James Deuce]

Suggestions James?
I'm back at work on Monday and will have a chat with some of the lads about how they've dealt with similar problems.

[Big Dave]

I'm back at work on Monday and will have a chat with some of the lads about how they've dealt with similar problems.

Taa - I sent the full set of quotes to vodafone earlier - will advise.

[Dave Lobster]

There's a Vodafone Forum (http://forum.vodafone.co.nz/). Put a posting on there.
Or, send a PM to Paul Brislen (http://forum.vodafone.co.nz/index.php?showuser=10). He's Vodafone's external communications manager, so has plenty of time on his hands to help you out.

[Big Dave]

Thanks. Will give them a reasonable time to answer then onto it.

[Big Dave]

No response.

so I tried to post to the help forum - it will not accept my registration - several attempts - two browsers.

so

2 x 15 minutes on hold waiting to talk to support and they cut me off after 15 minutes of Jose Gonzalez.

sigh.

Meantime I'll dig out the modem - it's faster :-P

[Big Dave]

and I can't send Paul an email because I can't register.

[Big Dave]

27 minutes - nice young lady answered - fault logged - technicians to be dispatched.

[Big Dave]

What a PITA huh.

--------------------

Thanks for asking us a question! Have a look below for a quick summary of your query and our response.

If you need more info from us - simply go to my questions within the next 7 days, open up the question again and let us know what you want to find out.

Thanks for letting us help you find the info you needed!

To go to my questions, click here.


What's it about?
Fault: Slow Throughput/port speed #1081216

Our conversation
What did we say? (Andrew Carter) 07/01/2009 01.52 PM
Hi David,

Thanks for your email. There was not enough information given when you called us to lodge a speed fault. We need the outlined information to lodge a fault for the slow speed you are experiencing.

Kind regards,
What did you ask? 05/01/2009 01.03 PM
Thanks - I rang and spoke to a customer service person who has logged the complaint with your technicians.
--------------
What did we say? 05/01/2009 12.19 PM
Hi David,

Thank you for advising us of the slow speed issue you are experiencing, however we require more detailed information from you to assist us and wholesale Telecom faults with the investigation. Please perform the following tests and reply back with results. Thank you.

If you think your broadband is slower than normal, please have a read below before replying back.

Title: I've got Vodafone broadband and I think I've got a slow connection, what should I do?
URL: http://vodafonenz.custhelp.com/cgi-bin/vodafonenz.cfg/php/enduser/std_adp.php?p_faqid=5602

If none of these tips help you'll need you to submit some speed-test data to us.

FULL SPEED TESTS

1. Firstly, note your broadband modem's Downstream and Upstream data for 'Noise Ratio/SNR margin', 'Line Attenuation', and 'Data Rate'. (You can find this in the Status ADSL in the modem's interface, please refer to the modem's instruction manual)

Title: How do i check my router/modem's connection speed?
URL: http://vodafonenz.custhelp.com/cgi-bin/vodafonenz.cfg/php/enduser/std_adp.php?p_faqid=5759

(If you currently have an unsupported router/modem and unsure on how to retrieve your internal speeds then you will need to contact your router manufacturer.)

Title: I have a broadband modem or router that Vodafone does not support, where can I find help?
URL: http://vodafonenz.custhelp.com/cgi-bin/vodafonenz.cfg/php/enduser/std_adp.php?p_faqid=5750

2. Online test: browse to http://www.vodafone.co.nz/broadband/speedtest/ and note your Download and Upload speeds. We require at least 3 speed tests (morning, afternoon and night over 18 hour period please also note down the TIMES and dates of tests) - while doing this test, it is very important you are not downloading any files or updates from the internet, otherwise the speed results will not be accurate.

3. Perform Traceroutes to two New Zealand and two international web sites.
Go to RUN > type in 'cmd' or 'command' > press 'OK' (this will bring up window called Command Prompt)

In the Command Prompt window type: (anywhere where the cursor is flashing)
tracert www.domainz.net.nz
and press ENTER.

For more help with trace routes refer to:
http://vodafonenz.custhelp.com/cgi-bin/vodafonenz.cfg/php/enduser/std_adp.php?p_faqid=5793

Copy and save the resulting lines of data.
Repeat this process with the following web sites:
tracert www.nzdsl.co.nz
tracert www.cnn.com
tracert www.bbc.co.uk

4. 'Ping' two New Zealand and two international web sites.

Staying in the same Command Prompt window;

Type the following;
ping domainz.net.nz
and press ENTER.
Copy and save the resulting lines of data.

Repeat this process with the following web sites:
ping nzdsl.co.nz
ping cnn.com
ping bbc.co.uk

5 . Finally compile all the data and reply back to this email. Your reply will be prioritised so we can analyse the results quickly and lodge a fault if necessary.

Thank you for taking the time to do this.
----------------

[James Deuce]

Well that saved me a job.

Unfortunately that's the basic information required to ID the fault. The network and security guys here basically said to collect and send that kind of data as it's the only way to prove that you have an issue.

They've intentionally made the documentation difficult to follow. Ignore the bits to go off and read stuff and just collect the basic stuff they ask for.