Consumer Guarantees Act info regarding faulty ipod [Archive]

Quasievil

24th January 2009, 07:47

They are screwed, take it back demand to see the manager and advise him this was not up to merchantable quality as it stopped working in 1 month, that is not reasonable, say, telling me bad luck is not showing sympathy to the situation and if I dont get a replacement in a timely manner I will be taking you to court under the consumer guarantees act, on the basis of you breaching it.

see what he says then.

Dean

24th January 2009, 07:58

i wouldnt take it back to the manager of the shop try to see someone more higher up i think like a regional manager thats associated with most shops.alot of people find that when something outrageous happens like this ipod the certain shop you are complaining to will not listen to you the manager will side with his employees descicions.for example my aunty was told to leave noel leeming when trying to buy christmas presents for her little ones the security guard and employee told her to leave and empty her bag when nothing was found in the bag they told her she couldnt go to noel leeming ever again,she went to the manager of the shop but the manager sided with the employees descicion.until she went to what i think was a regional manager who was like the overseer of the noel leemings in auckland he found it an outrage and the employee was fired and the security guard was told to apologize and my aunty was given a gift basket along with 3 20 dollar vouchers.

imdying

24th January 2009, 08:16

They are screwed, take it back demand to see the manager and advise him this was not up to merchantable quality as it stopped working in 1 monthOne month after the warranty expired Quasi :yes:

OP, try the basics if you haven't already... hold the middle of the click wheel and the top button down for a good 5-10 seconds and see if it reboots. Sorry if that's telling your grandmother how to suck eggs, but it's all I got :(

At a guess, you'd need to find out if there's been a precedent set in the civil courts for how long a media player is expected to last, as the CGA covers goods based on how long they should reasonably last (ignoring the warranty period, somewhat). Be aware that Apple are a pretty nasty corporate, they really don't care for their customers a great deal... they've been nicked ignoring problems more than once, they've even taken Apple 'fan sites' to court over breachs in their own product launch security. Real nice guys...

Quasievil

24th January 2009, 08:37

One month after the warranty expired Quasi :yes:

LOL didnt read that bit properly eh..................sorry dude you be screwed, go buy another one...........a different brand

James Deuce

24th January 2009, 08:55

Tank

24th January 2009, 09:05

One month after the warranty expired Quasi :yes:

At a guess, you'd need to find out if there's been a precedent set in the civil courts for how long a media player is expected to last, as the CGA covers goods based on how long they should reasonably last (ignoring the warranty period, somewhat). Be aware that Apple are a pretty nasty corporate, they really don't care for their customers a great deal... they've been nicked ignoring problems more than once, they've even taken Apple 'fan sites' to court over breachs in their own product launch security. Real nice guys...

Warranty length as you say dosnt have that much to do with it. The wording is based on what a "reasonable person" would expect.

If you kept it 100% always in a cover, never got it wet or dropped etc - would a reasonable person expect a $400 item to last longer than 1 year?

if yes then its covered by the CGA.

If its all damaged, scratched and not looked over then a "reasonable" person could expect it to have issues.

So look at the ipod, look at how you treated and think "is this a reasonable bleat?" if you still think its crap that its not covered then try the CGA.

There is plenty of precedent with goods being covered long after the warranty runs out - which is why a extended warranty is pretty much money for jam.

imdying

24th January 2009, 09:31

*snip stuff*That is my understanding also. IANAL, but I did have to do some consumer rights stuff for my degree.

Having a battery that isn't easily replaced by the user says a lot about the way Apple do business. I've a number of MP3 players, 3 of them iPods, they really offer nothing for the price premium.

BigGuy

24th January 2009, 09:33

Just because a item is out of the manufacturers warranty, it doesn't mean you aren't supported under the consumer guarantees act.
It depends on how long the expected lifetime of the product you purchased is (not how long YOU expect it to be).

A good way to get some help on this is to join consumer and then you can call them and get advice (you pay for this service). I've used them once before and they were great. yes, it costs you more money but if your after the principle of the thing then go for it.

I had a TV had a warranty of 1 year - It had a fault 6 months after that. I argued that TV's typically have a lifespan of at least 5 years with the retailer and threatened to take legal action. I also started proceedings to do so. They backed down and I got my money back. :girlfight:

For the retailer, they are really between a rock and and a hard place, because they themselves cant just go sending a unit back because they then wont necessarily get it replaced by the manufacturer. So it's really a game of who is willing to go that extra step to test the law.

I have every confidence that you will get a replacement - but it's not my opinion that matters. Seek legal advice.

Write everything down, record every conversation if you can (you must tell them that you are doing so). You never know, you could be setting precedence for us all :)

Good luck!

JimO

24th January 2009, 11:26

yesterday my boy took the 8 gig nano in to Noel Leemings, they said out of warranty tough luck basically and told him to take it to Magnum Mac (local apple outfit) he went there and they told him its up to Leemings to sort it. this morning i went with him and told the chick on the counter that yesterday he had pretty much been fobbed off and that under the CGA the ipod should last longer than 13 months she went to see manager and they have agreed to send it away to be looked at. The ipod has spent all its life inside a case, never dropped or wet and looks brand new

Big Dave

24th January 2009, 11:36

I have 4 ipods - no issues. They have proved resilient and durable.

Headbanger

24th January 2009, 12:14

Not surprising if your replacing them before they get a chance to break, Spread the load as it were.And some people must be getting a reasonable life span from them....

Apple charge a premium price, they should provide premium quality and premium back up.

They don't, in fact their disdain for their customers after the money has been paid is legendary, Though isn't it amazing the amount of strategy and effort that goes into making the sale.

Plenty of reasons to avoid their gear.

marty

24th January 2009, 12:19

my 17 year old son is into his 4th year with his 'old school' stick 1 gig shuffle. and he's HARD on it too (he's the same with bikes, waterskis, skateboards and girls....)

discotex

24th January 2009, 13:34

I've never met a person who's iPod has failed in less than 3 years. Met plenty who are still using the old black and white ones quite happily.

My 30gig 5th gen video iPod is going strong and it gets used constantly and has been dropped several times. Battery life is still great.

In fact, I wish it was less robust so I could justify getting a new nano.

Scouse

24th January 2009, 14:41

Evey person I know who has owned or owns an iPod has had issues with it, from faulty batteries, to broken displays, and hard drives that crap out as soon as the warranty expires.

It's a consumer product and it is designed to last as long as a single product cycle. It's about fashion, not pride of ownership or brand quality. They're all the same, though I'm sure the product managers fpr the major brands would deny that there is any element of engineered obsolescence.Iv'e had my Ipod for 4 years now its a 40GB second generation Ipod and its still going strong I just leave it going all the time its got about 340 albums on it and just keeps pumping music out through some Logitec speakers in my office at work. so not all Ipods crap out.

Scouse

24th January 2009, 14:49

Also I read in some Ponsonby local rag that there is a guy in Hearn bay that specialises in fixing Ipods especialy replacing fucked batterys and dosent charge the earth either.

Big Dave

24th January 2009, 15:51

>>Not surprising if your replacing them before they get a chance to break, Spread the load as it were.And some people must be getting a reasonable life span from them....<<

Who said anything about replacing them - different models for different applications. One is first generation - battery is shagged but it lives on a clock radio.

>>Apple charge a premium price, they should provide premium quality and premium back up.<<

They do - especially if you build a relationship with a good supplier. Daven at Logical Systems is a gentleman and a pleasure to deal with.

>>They don't, in fact their disdain for their customers after the money has been paid is legendary, Though isn't it amazing the amount of strategy and effort that goes into making the sale.<<

In 20 years full time use I have had one faulty product - it was replaced satisfactorily and without issues. Otherwise I have always received excellent service and backup. Aus & NZ

>>Plenty of reasons to avoid their gear.<<

Plenty to like it too - got where I am on the back of Apple products.

I also use and Windows machines professionally. Doesn't make much difference to me - I just like macs better.

Headbanger

24th January 2009, 16:00

Glad you have had a good experience, Plenty haven't.

And based on how those people have been treated and the gear being over priced (and reportedly unreliable, unable to be fixed, suffering deliberate poor design), I wouldn't touch it.

But that, as always, is my personal stance.Not trying to change yours or anyone else's.

Strangely enough most people I know who have an ipod have had it fail, and have gone and bought another ipod.

So at least the marketing works.

JimO

24th January 2009, 16:11

we have 5 ipods here with no problems apart from this one

Big Dave

24th January 2009, 16:12

.

So at least the marketing works.

Actually - it's the product that 'works'. Marketing that lies always fails.

I spent some of the 90s as a mac field tech. I think there are more frequent horror stories with other brands.

Big Dave

24th January 2009, 16:14

we have 5 ipods here with no problems apart from this one

You know that a KBer is a iPod honcho for NZ huh?
repped you his name

Manxman

24th January 2009, 16:15

my 17 year old son is into his 4th year with his 'old school' stick 1 gig shuffle. and he's HARD on it too (he's the same with bikes, waterskis, skateboards and girls....)

...and he's rooted them all, except the latter eh.:msn-wink: :innocent: :Pokey: :dodge: :shutup:

Just kidding. Really, really.

Headbanger

24th January 2009, 16:19

Most products work, Those that don't tend to disappear quite quickly.

IT WORKS, YAY!!!!, so does everything else.:whistle:

I'd imagine even the extreme budget MP3 manufacturers sell a product that works at point of sale.

That aside, Apple have faced censure for their lies numerous times, Ignoring personal preference, Their products are nothing special.

Well, Unless you believe the hype.

Headbanger

24th January 2009, 16:23

I spent some of the 90s as a mac field tech. I think there are more frequent horror stories with other brands.

You won't see me claiming their computers are unreliable.Not now or back in the 90's.

Just overpriced.:msn-wink:

If value for money was of no concern I'd have one as a secondary machine.

rphenix

24th January 2009, 16:24

Evey person I know who has owned or owns an iPod has had issues with it, from faulty batteries, to broken displays, and hard drives that crap out as soon as the warranty expires.

It's a consumer product and it is designed to last as long as a single product cycle. It's about fashion, not pride of ownership or brand quality. They're all the same, though I'm sure the product managers fpr the major brands would deny that there is any element of engineered obsolescence.

Thats because its made by Apple. The quality of the earbuds should give people a clue what the ipod is made of. Apple are also well known for taking a hard line they love to use the "water damage" (i.e. normal humidity) to void warranties.

Where as I've had my iRiver IFP-899 for years: small, high quality radio, sennheiser earbuds (great sound), and all the accessories (arm strap for the gym etc..) included in the purchase price.

Big Dave

24th January 2009, 16:26

Well, Unless you believe the hype.

Sure it is. Obviously why I use it.

The price of the boxes has always been relevant to specification.

rphenix

24th January 2009, 16:33

Actually - it's the product that 'works'. Marketing that lies always fails.

I spent some of the 90s as a mac field tech. I think there are more frequent horror stories with other brands.

Depends how old the MAC's are really. There's one old mac running in the office so old it doesnt have ide or scsi drives, no usb ports, cant get any parts for it (not even second hand) but its over 10 years old and running fine its only around for some ancient app that cant run on any of the newer machines. I do wonder when its going to die and if each time we turn it off if the drives will spin up again.

Things like the Powerbook G4 (power brick failures and often failures on the replacements as well), other newer systems we've had plenty of logic board replacements so wouldn't say they are all that reliable and the price for replacement parts (particularly the logic board) usually makes it worth buying a new system compared to a pc where a $100 or so will easily get you a new motherboard.

Headbanger

24th January 2009, 16:38

Sure it is. Obviously why I use it.

The price of the boxes has always been relevant to specification.

Right, Like $1000 sticks of ram. A $50 kneecapped video card adding $400 to the price, Wickedly slow Motorola chips costing thousands being spanked by $100 AMD chips, and current Intel powered machines containing $1500 of off the shelf parts being priced at 3 grand and up.

The boxes have been priced relevant to greed, not specs, not real world prices, not performance.

Not that I have a problem with anyone choosing to spend their money on something representing incredibly bad value for money, Its just not what I would do.

well, unless it was an expensive under performing out dated motorcycle, Then I'd be in with a grin.

Big Dave

24th January 2009, 16:55

Banger should have seen my tremendously witty reply by now - I shall remove it before Random quotes it. :-)

Headbanger

24th January 2009, 17:15

Missed it, went and got takeaways for the kids.

JimO

24th January 2009, 17:22

You know that a KBer is a iPod honcho for NZ huh?
repped you his name

cheers..............

Big Dave

24th January 2009, 17:33

Missed it, went and got takeaways for the kids.

Wasn't that witty anyway.

BiK3RChiK

24th January 2009, 20:06

Just a side thought on the CGA, does it cover motorcycles once the warranty has expired? Cheers

pete376403

24th January 2009, 20:30

Also I read in some Ponsonby local rag that there is a guy in Hearn bay that specialises in fixing Ipods especialy replacing fucked batterys and dosent charge the earth either.

Jaycar sell replacement battery packs including instructions and the tools necessary to get the case open. $20 - 35 or thereabouts. I've replaced the battery in my daughters Ipod and it was quite straighforward, took maybe 15 minutes all up.

Forest

24th January 2009, 21:06

Right, Like $1000 sticks of ram. A $50 kneecapped video card adding $400 to the price, Wickedly slow Motorola chips costing thousands being spanked by $100 AMD chips, and current Intel powered machines containing $1500 of off the shelf parts being priced at 3 grand and up.

The boxes have been priced relevant to greed, not specs, not real world prices, not performance.

Not that I have a problem with anyone choosing to spend their money on something representing incredibly bad value for money, Its just not what I would do.

well, unless it was an expensive under performing out dated motorcycle, Then I'd be in with a grin.

The hardware inside a Mac is largely irrelevant.

The only thing that really matters is the software. As long as the Mac operating system isn't (legally) available for generic PC systems, there's little point in making the comparison.

Headbanger

24th January 2009, 21:26

The hardware inside a Mac is largely irrelevant.

The only thing that really matters is the software. As long as the Mac operating system isn't (legally) available for generic PC systems, there's little point in making the comparison.

In my opinion the OS is irrelevant, The value for money and available applications are important. The OS should just do its job and stay in the background.

Linux,Windows, Mac OS, who cares. As long as it runs the programs you want to use then pick your flavour and go hard.

Which is largely why Linux has failed, Mac has been getting thrashed for decades, and Windows dominates.

Not that I would rank one over the other, They all work. They all suck on many levels.

I'm waiting for the Japs to come out with something killer.

BigGuy

25th January 2009, 07:43

Which is largely why Linux has failed, Mac has been getting thrashed for decades, and Windows dominates.

No offence Headbanger but you ignorance is really showing through! You obviously don't work in IT. :rolleyes:

I work with an environment where all sorts of O/S are used and for different reasons/purpose's.

We use Linux, Mac, Windows - and some others as well.

On a per machine count we use Linux, Windows evenly, Mac comes last. On a per user count we use Windows then Mac, then Linux.
We use the Macs and Linux for the "specialised stuff" that we cant do in Windows.

Now lets get back on topic shall we?

Headbanger

25th January 2009, 08:25

No offence Headbanger but you ignorance is really showing through! You obviously don't work in IT. :rolleyes:

I work with an environment where all sorts of O/S are used and for different reasons/purpose's.

We use Linux, Mac, Windows - and some others as well.

On a per machine count we use Linux, Windows evenly, Mac comes last. On a per user count we use Windows then Mac, then Linux.
We use the Macs and Linux for the "specialised stuff" that we cant do in Windows.

Now lets get back on topic shall we?

LMFAO.

Think worldwide champ.

Ignorance indeed.

The mere fact you use different OS's for different tasks backs up what I was saying, Its the applications that matter.

Indiana_Jones

25th January 2009, 11:58

Walkman is where it's at.

-Indy

Swoop

25th January 2009, 12:01

Walkman is where it's at.

-Indy
Pah!
Discman FTW!

Scouse

25th January 2009, 12:40

Jaycar sell replacement battery packs including instructions and the tools necessary to get the case open. $20 - 35 or thereabouts. I've replaced the battery in my daughters Ipod and it was quite straighforward, took maybe 15 minutes all up.Actualy this is the article I was talking about.

"

IPODS AHOY

We’ve been alerted to a very useful service that
might interest ipod users.
Freeman’s Bay resident (escapee from Montana
USA), Richard DeGrandpre, is a writer, an editor,
a glassblower, a teaching fellow at Auckland
University’s Pharmacology Department and an
ipod repairer. A man of many parts to say the
least, especially ipod parts. When he took his
wounded ipod to a professional for repair he was
affronted at the cost which was more than buying
another on Trademe. This exposure to the repair
side of the industry led him to try fi xing ipods himself just for the heck of it.
Being an innovative young man he soon surmounted the learning curve and
started repairing ipods for others, using recycled parts. He says that getting
inside an ipod is as easy as opening a can of tuna but it does take a bit of
expertise to identify and replace the damaged part. There are at least ten different
models he can work on, each with different idiosyncrasies, but apart from water
damage, he claims all ipods are fi xable.
There must be lots of ipods out there collecting dust in drawers, which
is an abhorrence to the recycle ethos. Surely parents would be pleased to
have their youngsters’ broken ipods fi xed for minimal cost? What’s more,
Richard can personalise an ipod by changing the casing as demonstrated in
the photograph. Richard does this as a community service and makes no
profi t from his enterprise because he regards it as a hobby. He charges cost
only for parts and will have a defunct ipod up and running again for less than
half the price you’d pay elsewhere.
This has to be a good deal so if you want to take advantage of it e-mail him at
richard@ihelp.net.nz. (DEIRDRE ROELANTS)

Forest

25th January 2009, 15:57

In my opinion the OS is irrelevant, The value for money and available applications are important. The OS should just do its job and stay in the background.

Linux,Windows, Mac OS, who cares. As long as it runs the programs you want to use then pick your flavour and go hard.

Which is largely why Linux has failed, Mac has been getting thrashed for decades, and Windows dominates.

Not that I would rank one over the other, They all work. They all suck on many levels.

I'm waiting for the Japs to come out with something killer.

I'm a Unix sysadmin. So I'm well aware that all operating systems suck. Some however, suck more than others.

Headbanger

25th January 2009, 16:05

suck more than others.

Yes, But which ones suck more depends on the users expectations/intended use.

BigGuy

26th January 2009, 06:30

Think worldwide champ.

I was thinking worldwide! I'm not going to go in to specifics but I did think carefully before sending the "Submit Reply" button ya know ;)

The mere fact you use different OS's for different tasks backs up what I was saying, Its the applications that matter.

On this we agree :yes:

XxKiTtiExX

26th January 2009, 11:01

my boys ipod has died 1 month out of warranty and the shop that sold it said bad luck, i understand that a product must last for a reasonable time has anybody had luck getting something fixed out of warranty

jimjim just out of curiousity which store was this ipod purchased from?

If I was back at work I could look up a few numbers for you but I'm not back for another 2 months. Try getting hold of apple renaissance, thats who we deal with for all our ipod repairs (for both retailers and customer support) If you can't find the number let me know and I'll try and get hold of someone who can get the number for you.

I remember a lady bringing in a PS3 that crapped itself 3 months out of its warranty and sony replaced it with a new console no questions asked. (Not all companies are a pack of arseholes, but that said you don't get anywhere unless you really jump up and down).

Headbanger

26th January 2009, 11:35

I was thinking worldwide! I'm not going to go in to specifics but I did think carefully before sending the "Submit Reply" button ya know ;)

Well,If I'm wrong I'm quite happy to be smoted.(well, I'd probably carry on regardless, But everyone else will notice)

Linux has had massive exposure and effort put into getting into the domestic desktop market, and failed miserably.Its still used only for specific work applications and by Linux fans. There may be slightly more linux fans due to the efforts over the last couple of years but not enough to make any significant ground swell.

Mac's greatest strength is also its biggest weakness, The package they supply is the package you get, If you want something specific (Like a video editing machine) then you better be prepared to pay, and you better be happy with the "mac difference".

Windows can be used in any and every application anyone can think of, for any budget. Sure it fails miserably in some cases but that's the cost of being everything for everybody. The options aren't infinite but they are insurmountable for the other two platforms.

Tank

26th January 2009, 11:37

Just a side thought on the CGA, does it cover motorcycles once the warranty has expired? Cheers

BiK3RChiK - yes it does. If you buy a brand new bike you can expect it to last a reasonable period.

But again - it comes down to what a reasonable person would expect. It is actually covered by a different disputes tribunal - but this one has far greater rights than the normal DT. Well worth it if you have a problem.

No offence Headbanger but you ignorance is really showing through! You obviously don't work in IT. :rolleyes:

In my experience - anyone that comes out with a comment like that is almost always a helpdesk or other low end IT bod.

mashman

26th January 2009, 14:19

Iv'e had my Ipod for 4 years now its a 40GB second generation Ipod and its still going strong I just leave it going all the time its got about 340 albums on it and just keeps pumping music out through some Logitec speakers in my office at work. so not all Ipods crap out.

Where did ya nik it fro ya scally.... I went Creative 6 years ago, 20GB portable brick, fell out of my pocket doing 50, stamped on, kids have abused it to death, been though the washing machine... and works almost flawlessly...

Like the man says, get a different brand...

mashman

26th January 2009, 14:23

BiK3RChiK - yes it does. If you buy a brand new bike you can expect it to last a reasonable period.

Unless they class the parts in question as wear and tear items!!!!

BiK3RChiK

26th January 2009, 20:42

Unless they class the parts in question as wear and tear items!!!!

Somehow I don't think the clutch housing case counts as parts wear and tear after just 18 months and 10,000k's... Will be looking into it if they don't come to the party.

Tank

26th January 2009, 20:44

Somehow I don't think the clutch housing case counts as parts wear and tear after just 18 months and 10,000k's... Will be looking into it if they don't come to the party.

PM me your details - I will email you some links when I can find them -most useful info.

Magua

26th January 2009, 22:11

How long is a reasonable amount of time for a tv to last? Ours just caught fire, only 5 years old.
Edit. It's broken previously too, but the store refused to fix it. Had to call in insurance.

imdying

27th January 2009, 08:16

There has been a precedent set in regards to a lot of consumer electronics... it is not unreasonable to expect a TV to last 5 years... have at em.

Wally Simmonds

27th January 2009, 11:37

Lol at expecting Noel Leeming to *ever* honour the CGA without a fight. I had a two month battle with them trying to get Rock Band replaced after one day of owning it. They even quoted 'water damage' too....pack of wankers.

On the Ipod front, I've had 3 ipods, and 2 have failed (2nd and 3rd generation). The gf has had two as well, 5th generation video, that failed and now she has an itouch. To be fair, most of the time it's a hard drive failure, and hopefully the SSD tech will reduce failures a bit.

At the end of the day it's all Chinese crap - still, if something failed a few months out of warranty (that is, if the warranty is only a year for A $500+ product) I'd expect the manufacturer to come to the party. You don't buy a piece of equipment for that price and expect it to last only a year...