What would you do/expect?

[nallac]

A work mate took his bike 98 ZX9R for a WOF, failed on front tyre which we both knew was going to happen. Goes straight to Well known tyre place for a new one.
They can do straight a way,cool, wander around store looking at the vast range of gear.
Looks over to see tyre done,lowering down bike on lift,when all of a sudden bike does a flip on to its side smashes a few fairings clipon etc....and drops friends helmet to ground cracking visor.(never been dropped before)
Worker had left one tiedown on which caused said flip..

Shop is fixing all damage etc.. which you would expect,but would you want/expect any compensation for doing the damage, and an xtra $40 worth of gas to get to work, + getting to work late due to Heavy traffic on Waitangi day?..

I know accidents happen, but myself I'd be spitting tacks, I wouldn't want to pay for tyre and would want helmet to get checked out at the minimum.

What about you guys..

[FROSTY]

I'd be happy that the bike shops paying for the damage they did .

[nallac]

you are easy to please Frosty.
Not so easy for me.

The friends very Anal bout his bike done 6000ks in 4years, no one else but him has ridden it. Always well looked after.

[yungatart]

The shop must put right all damages, including a new helmet.
On top of that I would be asking for reasonable costs, and hoping to get them.

[Owl]

I'd be happy with repairs too, though there would be no cheap fixes! As for helmet, where was it sitting at the time?

[hospitalfood]

hi nallac.
i would be aiming for some compensation on top of the obvious but would not ask for to much, just something extra to make it ok.

[Lonebull]

A work mate took his bike 98 ZX9R for a WOF, failed on front tyre which we both knew was going to happen. Goes straight to Well known tyre place for a new one.
They can do straight a way,cool, wander around store looking at the vast range of gear.
Looks over to see tyre done,lowering down bike on lift,when all of a sudden bike does a flip on to its side smashes a few fairings clipon etc....and drops friends helmet to ground cracking visor.(never been dropped before)
Worker had left one tiedown on which caused said flip..

Shop is fixing all damage etc.. which you would expect,but would you want/expect any compensation for doing the damage, and an xtra $40 worth of gas to get to work, + getting to work late due to Heavy traffic on Waitangi day?..

I know accidents happen, but myself I'd be spitting tacks, I wouldn't want to pay for tyre and would want helmet to get checked out at the minimum.

What about you guys..

It would be nice if they offered some compensation for the inconvenience but people rarely will nowadays. I would certainly be asking.

We think about each other less and less in this bloody rat race. Common courtesy in a lot of cases seems to be something people find only in fairy stories. I guess that's where the fucked up American legal system came from. People just not giving a shit about their neighbour. It's the small stuff that counts. Thats why I like being a part of the motorcycling fraternity. For the most part motorcyclists are still pretty good to each other. Thats something we should all be pretty proud of.

Long may it continue

[nallac]

I'd be happy with repairs too, though there would be no cheap fixes! As for helmet, where was it sitting at the time?

It was clipped thru rear grab handle, was told it was ok to leave there,



hi nallac.
i would be aiming for some compensation on top of the obvious but would not ask for to much, just something extra to make it ok.

Hey Adam, thats what i'm thinking maybe a little more , he has already bought rear tyre,indicators oil,filters + more from them, was planning on brake pads,fork seals and new boots from them..+ the new front that caused the problem....

I told him to ask them what sort of compesation are they offering first.

Hes happy they are fixing it ,which they should be.
But needs to ask for more.

[nallac]

It would be nice if they offered some compensation for the inconvenience but people rarely will nowadays. I would certainly be asking.


Yip he paid an xtra $40 in gas to get to work, lost 3 hours time traveling to work and back,+ was 1/2 late due to traffic, not to mention not being abe to ride this weekend...

And his prideand joy was dropped.

[AllanB]

Shit - thats bad.

If it was my shop I'd be throwing the front tyre in for free, possibly offering a discount on the next set too! Pretty much whatever it takes to keep the guy happy so when he tells his woeful tale to other riders at least he will be able to say what a great shop it was fixing it up and helping out on future discounts.

[HenryDorsetCase]

our motto was always "if we fuck it up, we fix it up"

my concern would be the helmet.

[Owl]

It was clipped thru rear grab handle, was told it was ok to leave there,

Thanks for that clarification! On them then, I reckon!

[nallac]

Shit - thats bad.

If it was my shop I'd be throwing the front tyre in for free, possibly offering a discount on the next set too! Pretty much whatever it takes to keep the guy happy so when he tells his woeful tale to other riders at least he will be able to say what a great shop it was fixing it up and helping out on future discounts.

Thats what I'm thinking...and would be asking for.

[nallac]

our motto was always "if we fuck it up, we fix it up"

my concern would be the helmet.

and this too, it landed visor down ,cracked visor to shit
they have replaced the visor but i would be suspect about helmet.

[Owl]

and this too, it landed visor down ,cracked visor to shit
they have replaced the visor but i would be suspect about helmet.

If there's no cosmetic damage to the helmet, then there wouldn't be too much to worry about!

[FJRider]

Their public liability insurance should cover damage done, but bugger all else...

[Taz]

I would expect you to name the place so I never take one of my bikes there....:oi-grr:

[sinfull]

What i cant understand is, why the thing was up on the hoist in the first place ! Was only a tyre change !

[nallac]

I would expect you to name the place so I never take one of my bikes there....:oi-grr:


I will wait to see the outcome next week before naming names.....

[Taz]

In the mean time others take their pride and joy to this place that obviously don't care very much about ensuring these tyre changes are done in a safe manner. Name and shame I say.

[nallac]

lots and lots of KBrs use this shop all the time, every one has glowing praise
for them. I'm going to wait to see how it pans out before tarnishing there
reputation ...

It was an accident,
shit does happen unfortunately,
hopefully its a one off..
Just need to see how they can make it right for my friend....

[Owl]

What i cant understand is, why the thing was up on the hoist in the first place ! Was only a tyre change !

Probably looked really impressive at the time. Well, for a short time anyway!:whistle:

[nallac]

they got the new front tyre on there so was up there for a liitle while at least,

My mate saw it happen too...... he didn't know what to say..was speechless
which would be a first for him..

well i know what i would of said, none of its family friendly.

[Quasievil]

I would expect to have the bike fixed as well as use of a loaner bike, oh and maybe a tray of the finest

[nallac]

I would expect to have the bike fixed as well as use of a loaner bike, oh and maybe a tray of the finest


Not shop that sells bike tho.....

[crazybigal]

i would expect to pay for the tyre but maybe not the fitting.
Shit does happen you know!
What the fuck was his helmet doing on the bike or ground near the bike to get a wack in the first place???? i dont get it


A work mate took his bike 98 ZX9R for a WOF, failed on front tyre which we both knew was going to happen. Goes straight to Well known tyre place for a new one.
They can do straight a way,cool, wander around store looking at the vast range of gear.
Looks over to see tyre done,lowering down bike on lift,when all of a sudden bike does a flip on to its side smashes a few fairings clipon etc....and drops friends helmet to ground cracking visor.(never been dropped before)
Worker had left one tiedown on which caused said flip..

Shop is fixing all damage etc.. which you would expect,but would you want/expect any compensation for doing the damage, and an xtra $40 worth of gas to get to work, + getting to work late due to Heavy traffic on Waitangi day?..

I know accidents happen, but myself I'd be spitting tacks, I wouldn't want to pay for tyre and would want helmet to get checked out at the minimum.

What about you guys..

[nallac]

As above post #8, it was clipped thru rear grab rail to keep it outa the way
and so he didn't have to carry it around.

[HungusMaximist]

The shop must put right all damages, including a new helmet.
On top of that I would be asking for reasonable costs, and hoping to get them.

Yea people expect alot this and that, however just remember, it's always better to come to a mutual agreement before firing your guns blazing.

Even though how much I feel for the bike and that the business should take up on all the associated costs however you go to do in a way so you don't come off as a dickhead.

Because I've seen countless situations like these where it just dragged on and on got nowhere.

[nallac]

Yea people expect alot this and that, however just remember, it's always better to come to a mutual agreement before firing your guns blazing.

Even though how much I feel for the bike and that the business should take up on all the associated costs however you go to do in a way so you don't come off as a dickhead.

.

Also in post #8,I told him to ask what comp they where offering first.
Not to go in demanding for it.

[DMNTD]

Damn....serious bugger!
If it happened at work I'd be offering full and total repair of all damage to the bike, front tyre at cost price and fitted for free and yes, replacement helmet/visor.
Re compensation...I'd prolly offer the next set of tyres at cost price too.
Yes as you've quite rightly pointed out shit does happen but it's how it's dealt with that makes or breaks the ongoing 'relationship'.
I think we've all got a good idea of which shop it is and it would surprise me if they didn't come to the party.

[nallac]

Damn....serious bugger!
If it happened at work I'd be offering full and total repair of all damage to the bike, front tyre at cost price and fitted for free and yes, replacement helmet/visor.
Re compensation...I'd prolly offer the next set of tyres at cost price too.
Yes as you've quite rightly pointed out shit does happen but it's how it's dealt with that makes or breaks the ongoing 'relationship'.
I think we've all got a good idea of which shop it is and it would surprise me if they didn't come to the party.

Bingo, thats the sort of answer i like, keep the customer happy for repeat custom...

[DMNTD]

Bingo, thats the sort of answer i like, keep the customer happy for repeat custom...

In my opinion one unhappy customer can kill the potential business of 20 new comers, and I want to get paid every week :yes: :woohoo:

[The Pastor]

was it cycletreads?

[nallac]

Well he got the bike back last week,after waiting waiting for the phone call that never came...
welded and resprayed front fairing, new screen,waiting on new clipon and fairing bracket ex japan.
They replaced the Visor, not the helmet...
Paint job looks good from a distance, theres a few dirt/dust spots and a line in the paint from ? on the front, and they didn't spray the inside over the weld line
and they put the fairings on when the paint was still to wet so there is now twisted paint where they screwed the fairing screws and washers in.
I would take it back and have it resprayed myself....

Mirror is still scratched as is the front indicator and rear grab rail..

He got $40 off the front tyre, and if he buys 2 sets of pads gets the 3rd set free,oh and free fitting .wow! like thats a hard job..

Overall i would not be happy with the end result....

Thanks Cycletread...could of done better.:bash:

[Max Preload]

Well he got the bike back last week,after waiting waiting for the phone call that never came...
welded and resprayed front fairing, new screen,waiting on new clipon and fairing bracket ex japan.
They replaced the Visor, not the helmet...
Paint job looks good from a distance, theres a few dirt/dust spots and a line in the paint from ? on the front, and they didn't spray the inside over the weld line
and they put the fairings on when the paint was still to wet so there is now twisted paint where they screwed the fairing screws and washers in.
I would take it back and have it resprayed myself....

Mirror is still scratched as is the front indicator and rear grab rail..

He got $40 off the front tyre, and if he buys 2 sets of pads gets the 3rd set free,oh and free fitting .wow! like thats a hard job..

Overall i would not be happy with the end result....

Thanks Cycletread...could of done better.:bash:

Unacceptable. Sounds like a half-arsed job.

[Mom]

In light of the outcome of this I wonder if something like this happens we should not simply claim it on our own insurance policy and let the insurance company get recompense from the shop concerned.

Public Liability insurance would cover the damage in this instance, though the excess may have stopped them from wanting to claim. From memory mine has an excess of $500 so it needs to be"worth it" for me to make a claim.

That sucks for your mate! At the least it should be back in the same condition as before. Sounds like they have done a cheapy fix, in a hurry.

Not a good look at all for Cycletreads.

[3L4NS1R]

wow... I've heard rumor that they aren't all that they used to be. Sounds like the rumor is true... Where to next?!

[The Pastor]

cycletreads is full of monkeys man.

good for price sometimes, and not much else.

[nallac]

That sucks for your mate! At the least it should be back in the same condition as before. Sounds like they have done a cheapy fix, in a hurry.

Not a good look at all for Cycletreads.

I agree, if it was me i would've told em to redo it all.....paint, indicator etc
then put my old tyre on and go else where for a new one...........$40 off bleh:oi-grr:

[fatzx10r]

as long as thay fixed everything that thay damaged and threw in a loaner bike i'd be happy.

as dmntd said tho, doing a deal on the tyre they fitted and maybe the next set, that wouldnt put the guy off going back. or your him telling any future customers not to be going there.

[nallac]

there was no loan bike.....................

[fatzx10r]

there was no loan bike.....................

that suck's

[dipshit]

welded and resprayed front fairing

Did they do a single seam weld or a triple seam weld..??

A single seam will eventually begin to crack and show a line in the paintwork.

[The Stranger]

In light of the outcome of this I wonder if something like this happens we should not simply claim it on our own insurance policy and let the insurance company get recompense from the shop concerned.


Is it too late to take this route?

[dipshit]

as long as thay fixed everything that thay damaged and threw in a loaner bike i'd be happy.

But if it was a substandard fix, then the next time you go to trade in your bike you will lose $$$ on its value.

That isn't fear on you.

[fatzx10r]

But if it was a substandard fix, then the next time you go to trade in your bike you will lose $$$ on its value.

That isn't fear on you.

yeah for sure, i'd want back they way it was. if they did a crap job repairing it then i would be spitting tacks :mad:

[Taz]

Lesson to be learn't from this. If you need a tyre fitted take the wheel off and at home and then get them to fit the tyre. No body loves your bike as much as you do. Especially stoners at treads.

[nallac]

Thats so true, and what i do.
isn't hindsite a bitch

[ManDownUnder]

you are easy to please Frosty.
Not so easy for me.

The friends very Anal bout his bike done 6000ks in 4years, no one else but him has ridden it. Always well looked after.

Then your friend should burst into tears and get it out of his system - and be happy the bike shop fixed the damage done.

[nallac]

But it isn't fixed......... it looks/is in worse condition than when it went in.

Ya never know he could of burst in to tears, he aint been crying on my shoulder tho.

[Max Preload]

But it isn't fixed......... it looks/is in worse condition than when it went in.

Then he needs to do something about that or get the fuck over it. :argh:

[TLDV8]

you are easy to please Frosty.
Not so easy for me.

The friends very Anal bout his bike done 6000ks in 4years, no one else but him has ridden it. Always well looked after.

The first problem it seems is what would be or not be acceptable as far as repair quality was not discussed beforehand.
It is simple if the fairing was not cracked before even if it was a $1000 bike and a replacement fairing panel was $500,that would be to bad for the person who damaged it.
Shit does happen but it is a two way street.
In that case it would come back to what is acceptable to the owner,if the shop in this case is not prepared to show some integrity you have a problem.

If the owner is not happy with the repair standard,take the bike back and point the problems out.
If they will not meet their responsibly take them to court,having their name posted on the internet will do them no favours all the same.

If things are truly as posted here you are well within your rights to have things put back to how they were,that being all including scratched only unless agreed to by both parties.

It seems they took the cheap option at the owners expense because they do not give a shit or think he will go away.

[T.REX]

there have been 4 bikes in history dropped at cycletreads, if you consider the amount of work those guys do, and the amount or bikes worked on, 4 in 1000's and 1000's aint bad. humans make mistakes. im sure they will fix it to a great standard. hey anthrax, i think your parents made a mistake one night in the past.......you :nono:. be fair to the boys at treads, they do a great job.

[Max Preload]

there have been 4 bikes in history dropped at cycletreads, if you consider the amount of work those guys do, and the amount or bikes worked on, 4 in 1000's and 1000's aint bad. humans make mistakes. im sure they will fix it to a great standard. hey anthrax, i think your parents made a mistake one night in the past.......you :nono:. be fair to the boys at treads, they do a great job.

Nobody is complaining about the rate of bikes being dropped - they're stating what was done about it when it did happen in this case. Clearly the repair is sub-standard. Instead of coming on here attempting to defend the indefensible, why not get the fuck on with contacting the guy and setting it right? :rolleyes:

I look forward to the OP reporting that this has been done. But I won't hold my breath.

[nallac]

Nobody is complaining about the rate of bikes being dropped - they're stating what was done about it when it did happen in this case. Clearly the repair is sub-standard. Instead of coming on here attempting to defend the indefensible, why not get the fuck on with contacting the guy and setting it right? :rolleyes:

I look forward to the OP reporting that this has been done. But I won't hold my breath.

Yip not complaining about their service , I just wanted to see what other people would do/expect if it happened to your bike...............


anyways, my friend had a call from them today it was a lot better news.
The parts are in from Japan, they also are offering a bit more of a deal..
He's going into see them on monday, so will know more then..

Sounds like there could be a happy ending after all..

[Max Preload]

Sounds like there could be a happy ending after all..

Which is only to be expected as it appears you're dealing with Borat...

[nallac]

there have been 4 bikes in history dropped at cycletreads, .

Just bad luck that my friends happened to be number 4...
Hopefully there won't be a number 5.

[nallac]

well my mates happy now.

Went in today got the parts replaced and got a voucher for a free tyre.

Thats more like it Cycletreads.

a Happy customer...= a repeat customer..

[Owl]

Great outcome then nallac!:yes:

[nallac]

yip, friends a happy chappy..:niceone:

[Max Preload]

About fucking time. :oi-grr:

[nallac]

you could say that, was only a month later........................

[gatch]

Jeez I was just about to say what a pack of homos, but if they have come to the party and fixed/replaced everything that knob-head broke, then sweet, who knows, rep like that might even attract other customers from their usual service place..

Can't really buy advertising like this huh..

[TLDV8]

Can't really buy advertising like this huh..

:laugh:

I would think more,dude gets bike trashed because it was not secured properly,second rate repair is done without a public liability claim,it is posted on the internet and gets 500+ views in a matter of days including one post quoting how may times this has supposedly happened in the past,shop suddenly wants to make things right even though they could have showed some integrity by doing that the first time.

Why else would you make it public.

[nallac]

:laugh:

I would think more,dude gets bike trashed because it was not secured properly,second rate repair is done without a public liability claim,it is posted on the internet and gets 500+ views in a matter of days including one post quoting how may times this has supposedly happened in the past,shop suddenly wants to make things right even though they could have showed some integrity by doing that the first time.

Why else would you make it public.


the wonders of the internet, how things can change,
from $40 to a free tyre.........................

[gatch]

Fair enough, didn't see it like that.

I think they should throw in some chocolate biscuits, you know, just to sweeten the deal..

[Taz]

hey anthrax, i think your parents made a mistake one night in the past.......you :nono:. be fair to the boys at treads, they do a great job.


Well they didn't do a great job for me. And I trust myself to do a better job than they do hence my suggestion to take your own wheel off and refit then you can make sure all is assembled correctly. Other than that always check their work just for your own piece of mind, they wont replace your life.

[zzzbang]

Well they didn't do a great job for me. And I trust myself to do a better job than they do hence my suggestion to take your own wheel off and refit then you can make sure all is assembled correctly. Other than that always check their work just for your own piece of mind, they wont replace your life.

Agreed, have had some bad experiences with mechanics in the past. Had my car in to check out a rattle thats been getting worse. Said its no prob its some arms at the back that has worn out rubbers, they will order new ones in under the toyota warranty, for the next 3 weeks just drive like it is now its not dangerous. So off i go but it definitely doesnt sound good, later i decide to just look and find the damn problem myself. After a long process of checking and listening while driving to find where its coming from i sit next to the car and start to fiddle around with everything. Turns out it was one of the rear brake calipers thats loose.. couldnt believe my eyes. :sweatdrop

[3umph]

If the repairs are done to a satisfactory standard then there is no need to name the shop...

FFS accidents happen and that's all this was... if it was something that happens all the time at the bike shop then that's a different story..

[Max Preload]

If the repairs are done to a satisfactory standard then there is no need to name the shop...

FFS accidents happen and that's all this was... if it was something that happens all the time at the bike shop then that's a different story..

If the repairs are done properly then there's no harm in naming the shop. But they weren't... until the shop was named.


Well they didn't do a great job for me. And I trust myself to do a better job than they do hence my suggestion to take your own wheel off and refit then you can make sure all is assembled correctly. Other than that always check their work just for your own piece of mind, they wont replace your life.

I second that. With the stoners they hire and the things I've heard and seen I wouldn't be trusting them blindly.

[nallac]

[QUOTE=Max Preload;1982186]If the repairs are done properly then there's no harm in naming the shop. But they weren't... until the shop was named.
QUOTE]

.
unfortunatly thats what happened,
I wasn't going to name names if all went well, but alas it didn't untill
a little world wide internet bump happened...:dodge:

still in saying that my mate is happy with there service ,now....

[crackle]

Hi Nallac and all,
My name is Craig Stephens, and I am the new store manager(Jan 09) at Cycletreads and could spend all day writing replies to all this speculation, but instead I will give you my side of the story and some comments.
Thanks to those who stood up for CT, and I am sorry for any who have had bad experiences in the past, but please give us another go for 09.
I back my wshop guys 100% as they work their buts off serving the motorcycling industry and they treat every bike as it is their own! They are certainly not stoners and they are never under the influence of drugs and alcohol at work, or they would be dismissed as that is serious misconduct.
We do have Public liability insurance with an eccess of $2,500, but have never had to use it, as we prefer to organise the fix ourselves, which reduces the amount of time waisting for ins companies to sort their crap out.
In regards to Learoy's ZX9, we are extremely sorry that it fell over and we repaired it properly and as quickly as humanly possible to get him back on the bike as he was keen to get back in the saddle. The plastic repair guy did us a favour and rushed it through, as did our painter. This is where we have learnt a lesson, as our haste to have it repaired(1 week) meant that there is a small amount of twisted paint around the fairing screws when it was put together not 100% dry (Learoy was shown this and he accepted it). The rest of it is as good, if not better than when it came to us as that is what our standards require and what Learoy agreed to. The mirror was already scratched and the bike had been damaged before as there was old crash damage we could see on the mirrors, pipe, bar ends, missing sections where top fairing meets the screen etc etc.
The helmet only had a superficial mark on the visor, so Learoy again agreed that the visor replacement was a fair fix.
I personally felt bad for Learoy, as did my worker, who had never dropped a bike before, so I had decided after some thought to do the gift voucher for his front tyre when the Ex-Japan parts arrived. My worker felt so bad that he said he would even pay for it!
Learoy then informed me that one of his work colleagues had been following the whole process on Kiwi Biker WITHOUT him knowing, and he only found out when he said I had called him back in to get the jap parts fitted and have the inside plastic weld painted(which again our painter did on the spot).
So not only were we named well before the repair was complete, but it was all s/h knowledge from a nice guy that was probably just having a moan to his work colleagues/boss as he was late the day it occurred!
I now know Learoy is happier than happy and I felt he was from the start, as he was very understanding. When I drove him home the day it happened. He said "SHIT HAPPENS, but just wish it was not to me", so even though he was gutted, he still realises that he was extremely UNlucky and we have a very high standard, especially for the volume we do.
Our aim is to please, we want every customer to be happy, as you are all friends of ours and customer service is number 1. We have great deals and great brands, we put good safe rubber on bikes and sell quality gear and accessories to the motorcycling fraternity.
So please don't let this freak accident put you off, as the team at treads welcomes one and all!

Crackle
Cycletreads

[jetboy]

I'd say that sh!t happens to everybody. If the shop is already fixing the stuff they broke then you are in no worse position than you were before, except the delay to work and gas costs. I'd ask for a box of beers and leave it at that.

Edit : just read the post above and seems fair to me.

[Grant`]

Glad to see everyone is now happy!

It sucks when things like this happen but to err is human.

[aroberts]

Thanks for the reply Craig. Good to see a store manager taking the time to ensure things are put right, and for the response on this site.

I've always been happy with the service at CT and will continue to bring my bike to you.