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SMOKEU
10th February 2009, 23:51
My Honda Melody kept cutting out when I gave it any more than half throttle and it wouldn't go any faster than 45kmh, so I took it into a bike mechanic to get it fixed. I paid about $162 labour and the mechanic said the exhaust was blocked so I needed to sort it out myself. On the way home it stalled and wouldn't start again so I had to push it home. The next day I had to get someone to take my scooter back to the mechanic and the guy had another look at it for a few hours. Got it back the next day and he said that a seal had broken and blocked the main jet so he fixed it free because it was his mistake. Even after that it went exactly the same as before, and he insisted that the muffler was blocked. So I cut the muffler off and it's even worse. So $162 and it's worse than it was to start off with. Rode it round for another week and tonight after work it wouldn't even start at all. And before any of you give me shit for what I ride, if I had the money then I'd have a proper bike.

idb
11th February 2009, 00:02
Did you really cut the exhaust off!!!???

SMOKEU
11th February 2009, 11:15
it's a bit loud atm, but I'll chop the muffler in half to clean it out and then weld it back on. It starts now as well, I think water got inside the engine last night in the rain so that's probably why it wouldn't start before.

dipshit
11th February 2009, 11:46
75% of bike mechanics in NZ are freaking useless.

Real mechanics (like in the car industry) do not charge a thing for misdiagnosing a problem. They only start charging once they have diagnosed the problem and have begun fixing it.

If you took it in for the specific problem, then demand your money back if they did not fix it. It is their problem if they replaced parts or did work that was not the cause of the bike cutting out.

imdying
11th February 2009, 12:09
A melody is a 2 stroke? If so, it's not just the muffler that'll need a clean.

dipshit
11th February 2009, 12:13
it's not just the muffler that'll need a clean.

Probably is. Why the mechanic couldn't do this and get the bike running properly like the owner asked is beyond me.

dipshit
11th February 2009, 12:16
Actually, why the "mechanic" couldn't check the exhaust for being blocked or if not find the problem and fix the bike like the owner asked is beyond me.

I and totally convinced that half of the so-called bike "mechanics" in NZ couldn't service a freaking wheelbarrow.

SMOKEU
11th February 2009, 12:20
It sure is a 2 smoker. The mechanic said I should cut a piece of the muffler off and clean the shit out, because we could both hear a lot of loose things inside the muffler when he took it off and shook it around. And by the way, it was at a Honda dealer as well. And they had the nerve to charge me about $81 per hour just to 'diagnose' a fault.

The Pastor
11th February 2009, 12:47
You cut the entire muffler off a 2 stroke and you wonder why it ran like shit and then stopped running.......

dipshit
11th February 2009, 14:08
The mechanic said I should cut a piece of the muffler off and clean the shit out, because we could both hear a lot of loose things inside the muffler when he took it off and shook it around.

If he already had it off and he thought this was clogged up... then he should have cleaned it out before putting it back on. It would have been far easier for him to clean it than you.

Something like this would be all it would take...


<object width="425" height="344"><param name="movie" value="http://www.youtube.com/v/nfaW-wtjSb4&hl=en&fs=1"></param><param name="allowFullScreen" value="true"></param><param name="allowscriptaccess" value="always"></param><embed src="http://www.youtube.com/v/nfaW-wtjSb4&hl=en&fs=1" type="application/x-shockwave-flash" allowscriptaccess="always" allowfullscreen="true" width="425" height="344"></embed></object>

klingon
11th February 2009, 14:22
Something like this would be all it would take...



Well maybe I'm easily entertained, but that was an excellent video! Clearly showed the pipe glowing as the deposits burned off different parts of the exhaust. I'm off to do it to my Volty now (although I think I'll leave the pipe on the bike for simplicity). :whistle:

White trash
11th February 2009, 14:38
Well maybe I'm easily entertained, but that was an excellent video! Clearly showed the pipe glowing as the deposits burned off different parts of the exhaust. I'm off to do it to my Volty now (although I think I'll leave the pipe on the bike for simplicity). :whistle:
Great idea.

I hear doing a really long 4th gear burnout on the re-volty untill the exhaust header's glowing red is the action.

White trash
11th February 2009, 14:41
75% of bike mechanics in NZ are freaking useless.

Real mechanics (like in the car industry) do not charge a thing for misdiagnosing a problem. They only start charging once they have diagnosed the problem and have begun fixing it.

If you took it in for the specific problem, then demand your money back if they did not fix it. It is their problem if they replaced parts or did work that was not the cause of the bike cutting out.
Soooo, if you take your car into a workshop for them to diagnose something, and at the end of the day you return and they say "Sorry, can't find what's causing it", you just say "Thanks very much anyway" and drive off?

What colour's the grass on planet dipshit by the way?

dipshit
11th February 2009, 15:08
Soooo, if you take your car into a workshop for them to diagnose something, and at the end of the day you return and they say "Sorry, can't find what's causing it", you just say "Thanks very much anyway" and drive off?

If I take a car in for a specific problem... but they do not fix the problem... then they cannot charge you for fucking around with other things. It is not your problem if they don't know what they are doing.

Otherwise they will keep guessing at what it 'could' be and keep sending you bills until they finally get it.

Maybe that is how useless motorcycle mechanics do it. It isn't how a good car mechanic works though.

dipshit
11th February 2009, 15:17
Well maybe I'm easily entertained, but that was an excellent video! Clearly showed the pipe glowing as the deposits burned off different parts of the exhaust.

Yep, once the carbon buildup is burning by itself - just blow in oxygen and it will keep burning back and blowing the crap out.

Or another way to do it at home without a gas plant, is to get a fire going in an old drum in the backyard and put your pipes in the fire (with a bit of wire attached somewhere so you can pull them out again) and you will start to hear the buildup burning away inside.

White trash
11th February 2009, 15:17
If I take a car in for a specific problem... but they do not fix the problem... then they cannot charge you for fucking around with other things. It is not your problem if they don't know what they are doing.

Otherwise they will keep guessing at what it 'could' be and keep seeing you bills until they finally get it.

Maybe that is how useless motorcycle mechanics do it. It isn't how a good car mechanic works though.
Let's say your "specific" problem is as this unfortunate chaps though.

Could be any number of things causing the problem. Partially blocked jet, incorrect float level, lack of compression, partial siezure, leaking crank seals. The mechanic systematicaly works througheach of these untill he finds eactly which one is then culprit but he can't actually charge for the time doing so? He's just supposed to be clairvoyant and just know exactly what the cause is instantly, otherwise he's useless?

I agree though that if a coked up pipe was the issue, a mechanic should have no problem recitifying it.

And you never answered my final question.

dipshit
11th February 2009, 15:33
Could be any number of things causing the problem. Partially blocked jet, incorrect float level, lack of compression, partial siezure, leaking crank seals. The mechanic systematicaly works througheach of these untill he finds eactly which one is then culprit but he can't actually charge for the time doing so? He's just supposed to be clairvoyant and just know exactly what the cause is instantly, otherwise he's useless?

A good one will have a pretty good idea whether it is a fuel problem or a compression problem or what have you.

If they think it might be the ECU and replace it... but it wasn't the problem at all - they cannot give you the $$$ bill and your car back still not running right. They have to try something else and cannot pass on the cost of their misdiagnosis.

Once you have had a good mechanic that understands what he is doing and how things work and can diagnose problems very quickly... it is hard dealing with idiots and pretenders from then on.

SMOKEU
11th February 2009, 18:09
He opened up the carby and checked the float level and it was fine. The jets were fine to start off with as well. He said the engine has good compression. I called several bike mechanics in Christchurch and no one else wants to even know about my scooter because they all say it's 'too old' or 'it's not the kind of thing we work on'. So I'm thinking, if a 'bike mechanic' isn't prepared to work on a simple 2 stoke, can you really trust that same mechanic with your $20,000 Ducati?

roadracingoldfart
12th February 2009, 20:28
He opened up the carby and checked the float level and it was fine. The jets were fine to start off with as well. He said the engine has good compression. I called several bike mechanics in Christchurch and no one else wants to even know about my scooter because they all say it's 'too old' or 'it's not the kind of thing we work on'. So I'm thinking, if a 'bike mechanic' isn't prepared to work on a simple 2 stoke, can you really trust that same mechanic with your $20,000 Ducati?

For the reasons you have stated its a part of life you will have a small amount of trouble getting a dealer to work on your scooter.
If you have a scooter (like i do ) worth a few hundred dollars max then its not going to be very clever of a mechanic to charge you full whack for the job needed to get your baby going. If you take it for a specific problem and that problem was fixed and you got a bill for $400.00 to do that work , would you be happy paying that even if it fixed your specific problem ???.

roadracingoldfart
12th February 2009, 20:32
75% of bike mechanics in NZ are freaking useless.

Real mechanics (like in the car industry) do not charge a thing for misdiagnosing a problem. They only start charging once they have diagnosed the problem and have begun fixing it.

If you took it in for the specific problem, then demand your money back if they did not fix it. It is their problem if they replaced parts or did work that was not the cause of the bike cutting out.


Where the fuck do you come from buddy ????
Thats the most screwed up statement i have ever read, but ill give you one accolade ..... its the best laugh i have had for ages , thanks.

PS; I think your avatar picture was actually thought up just for idiots like you , you chose it well. its actually a joke matey.

roadracingoldfart
12th February 2009, 20:35
If I take a car in for a specific problem... but they do not fix the problem... then they cannot charge you for fucking around with other things. It is not your problem if they don't know what they are doing.

Otherwise they will keep guessing at what it 'could' be and keep seeing you bills until they finally get it.

Maybe that is how useless motorcycle mechanics do it. It isn't how a good car mechanic works though.


And the entire medical profession will agree totally with you im sure.

hospitalfood
12th February 2009, 20:38
off topic but whatever.
smokeu...................honda melody.........................
thats fuckin funny. top work on the handle/bike relationship

Ixion
12th February 2009, 20:38
A good one will have a pretty good idea whether it is a fuel problem or a compression problem or what have you.

If they think it might be the ECU and replace it... but it wasn't the problem at all - they cannot give you the $$$ bill and your car back still not running right. They have to try something else and cannot pass on the cost of their misdiagnosis.

Once you have had a good mechanic that understands what he is doing and how things work and can diagnose problems very quickly... it is hard dealing with idiots and pretenders from then on.

Of course they can. A wise shop will either do a temporary swap , if it doesn't work, replace the old one again, or clear the cost of a replacement with the owner first. But in either case they will charge for the labour involved . Why ever would they not?

Many things that can go wrong with a bike can only effectively be checked by a "try it and see" approach. If that fixes it, good-oh. Otherwise, move on to the next thing. This is becoming a little less so with on board diagnostics and such, but it is still generally true.

I suspect they did not undertake cleaning the exhaust because it is a dirty long winded task, that they would have to charge quite a lot for, and which might be considered uneconomic on such a low value machine . Especially as it is something that an owner can do himself .

Paul in NZ
12th February 2009, 20:46
75% of bike mechanics in NZ are freaking useless.

Which is generally OK because 99% of the bike mechanics in NZ are more useful than bike owners that take their bikes to them... Its a matter of relativity after all...

SMOKEU
12th February 2009, 23:08
off topic but whatever.
smokeu...................honda melody.........................
thats fuckin funny. top work on the handle/bike relationship

We're not all rich mate, try having to pay the bill for crashing a GTI-R into a pole and then having a scooter fuck out on you. If I had the money I would be riding something a lot better.

dipshit
13th February 2009, 07:16
Many things that can go wrong with a bike can only effectively be checked by a "try it and see" approach. If that fixes it, good-oh. Otherwise, move on to the next thing. This is becoming a little less so with on board diagnostics and such, but it is still generally true.

So the more useless/inexperienced/untrained/stupid a mechanic is the more it is going to cost you while he tries and guess what the problem could be?

If you take a vehicle in for a specific problem - they cannot give you a big bill with your vehicle still having the problem.

dipshit
13th February 2009, 07:22
If you take it for a specific problem and that problem was fixed and you got a bill for $400.00 to do that work , would you be happy paying that even if it fixed your specific problem ???.

A good mechanic will diagnose the problem first and give you a rough idea how much it will likely cost and ask if you want to proceed with it or not if it is going to be much or in relation to the value of the vehicle.

Spending $200 on other things but still not fixing the problem isn't actually helping.

Katman
13th February 2009, 07:39
I agree largely with dipshit (but not entirely). Diagnosis is indeed chargeable labour - but misdiagnosis is not.

The mechanics trade needs to regain the credibility that it once had.

Once upon a time the family mechanic was looked upon in a similar light as the family doctor. Nowadays we're seen in a similar light as lawyers, real estate agents and used car salesmans.

White trash
13th February 2009, 07:51
I agree largely with dipshit


Well there's a fucken surprise (jokes).

I agree to this extent. My Primera CVs are clicking. I take my car to a workshop and ask them to replace the CVs. It is not reasonable to expect a bill upon return for checking timing, plugs and leads and oil galleries to find out where the hell that infernal clicking's coming from.

However, if a problem is not so obvious, and needs investigation of course you're going to get charged the labour to find it.

dipshit must be fucking his mechanic.

dipshit
13th February 2009, 07:57
I agree largely with dipshit (but not entirely). Diagnosis is indeed chargeable labour - but misdiagnosis is not.

Absolutely. Have no problem if a mechanic says upfront that it could be a few things and they will need to take a look.

Just perhaps I have been very lucky and had a couple of very good mechanics. One in the past on my bikes and more recently for my cars that could diagnose problems very quickly and precisely. They knew simple little tests that would tell them lots. If they did go down the wrong track then they used that as their own learning experience and did not pass on the cost to me... or at least tried to keep it very reasonable.

It is very disheartening seeing the standard of work even from certified dealer workshops these days.

Katman
13th February 2009, 08:02
If have built my business on the foundation of gaining my customer's complete trust by ensuring that I am honest and transparent in any work I do for them.

Far too many workshops just see their customers simply as cash cows.

Ixion
13th February 2009, 18:04
So the more useless/inexperienced/untrained/stupid a mechanic is the more it is going to cost you while he tries and guess what the problem could be?

If you take a vehicle in for a specific problem - they cannot give you a big bill with your vehicle still having the problem.

No, if the 'specific problem" is indeed specific. But a vague "ez not workin, feex et" is another matter.

For instance. I take in my car. "The right rear tyre is flat, please fix it". Now, I may get a small bill for a repair. or a much larger bill for a new tyre. But either way, no, I would not expect to still have a flat tyre!

But something vague "It's overheating". "OK. Could be a good many things. Low radiator water; dud thermostat;munted radiator; munted water pump; broken fan belt/defective fanbelt drive; faulty gauge/sensor;blown head gasket; any of the above plus cracked and warped head."

It's going to take some time to figure out which. Some can be eliminated quickly ("low water ? nope, lots") ; I wouldn't expect a charge for that. But others will require significant investigation. Blown headgasket, f'instance. A good mechanic can probably diagnose that reasonably quickly. "Yep head gasket's gone. Head MAY be cracked, or not. Do you want me to go ahead ?". If I say no, I would expect some charge for what he has done so far. A 'generous' mechanic MIGHT let me off. But if he goes further, removes the head, crack tests the head, and it's a writeoff. "Maybe not worth fixing. You want me to go ahead?". if I say no now, why should I not expect to pay the mechanic for what he has done. The labourer is worthy of his hire.

dipshit
13th February 2009, 19:00
"Maybe not worth fixing. You want me to go ahead?". if I say no now, why should I not expect to pay the mechanic for what he has done. The labourer is worthy of his hire.

Absolutely no problem with any of that and paying a good mechanic to identify problems.

If however the mechanic says it's x problem and they replace certain parts but then it hasn't solved the problem... so then they say it's something else so you get another bill but it still hasn't fixed the problem. That is very unprofessional and substandard service.

dipshit
13th February 2009, 19:16
Which is generally OK because 99% of the bike mechanics in NZ are more useful than bike owners that take their bikes to them... Its a matter of relativity after all...

How about when i had to take my bike in for its compulsory services and the useless mechanics at a certified dealer workshop couldn't even change the oil properly... overfilling it to the point where you had to lean the bike waaaaa over before you even saw the top of the oil line...??? Or they just about threaded a side cover screw from where they had tried to drive it straight in with a rattled gun by the looks of it...??? Or their idea of a properly adjusted chain was waaaaa loose...??? You shouldn't have to fix your bike up yourself after getting it back from a service!

No wonder lots of riders prefer to do their own maintenance as much as they can because clearly they can do a better job than the "professional mechanics" that are trying to do things at 100mph and don't care as much about your bike as you do.

I probably would have had my SV in at a shop to change the fork springs and oil by now, but i simply don't trust the same shop to do the job (considering they can't even change engine oil properly) It seems like going to a bike workshop in NZ is a bit of a crap shot.

i.e...
http://www.kiwibiker.co.nz/forums/showthread.php?p=1918461#post1918461

Ixion
13th February 2009, 19:21
Absolutely no problem with any of that and paying a good mechanic to identify problems.

If however the mechanic says it's x problem and they replace certain parts but then it hasn't solved the problem... so then they say it's something else so you get another bill but it still hasn't fixed the problem. That is very unprofessional and substandard service.

yes, i would agree with that. Certainly unless the mechanic had discussed it with me first . "It might be the X, but it is not possible to be sure. I can replace it but it may not solve the problem. Do you wish me to try ?" I think this is not likely to be very common.

What is probably more common though is when the mechanic knows basically what is wrong, but it is a combination of issues . Replacing all the worn parts is economically not on, and replacing any one or more of them MAY fix (or ameliorate ) it. Or not.

The classic example is an old bike with worn carburettors (and usually, much else also) . The owner complains of hard starting , lack of power etc. But cannot afford to replace the carbs completely (and rebore, new valves etc ). The mechanic can TRY adjusting and fettling . Which may or may not work. If it does not the owner will accuse him of not knowing his trade. Which is why many shops will not work on older machines.

mikeey01
13th February 2009, 19:31
My Honda Melody kept cutting out when I gave it any more than half throttle and it wouldn't go any faster than 45kmh, so I took it into a bike mechanic to get it fixed. I paid about $162 labour and the mechanic said the exhaust was blocked so I needed to sort it out myself. On the way home it stalled and wouldn't start again so I had to push it home. The next day I had to get someone to take my scooter back to the mechanic and the guy had another look at it for a few hours. Got it back the next day and he said that a seal had broken and blocked the main jet so he fixed it free because it was his mistake. Even after that it went exactly the same as before, and he insisted that the muffler was blocked. So I cut the muffler off and it's even worse. So $162 and it's worse than it was to start off with. Rode it round for another week and tonight after work it wouldn't even start at all. And before any of you give me shit for what I ride, if I had the money then I'd have a proper bike.

Fair cop to charge you for the labour to find the fault, if this actually is the fault.

You had a fault, took it to a mechanic to get it fixed, they didn't fix it but gave you their best guess at to what it could be, charged you for the labour so far and sent you on your way with bike not fixed and gave you bad advise as to how to fix it.
Fark me that mechanic is a noob or they are taking the complete piss! Are you sure this is actually a reputable licenced dealer / bike shop?

I'm not sure what dis-appoints me more, they did not fix it after telling you what the fault is or told you to cut a piece of the exhaust off and fix it yourself!

roadracingoldfart
13th February 2009, 22:18
How about when i had to take my bike in for its compulsory services and the useless mechanics at a certified dealer workshop couldn't even change the oil properly... overfilling it to the point where you had to lean the bike waaaaa over before you even saw the top of the oil line...??? Or they just about threaded a side cover screw from where they had tried to drive it straight in with a rattled gun by the looks of it...??? Or their idea of a properly adjusted chain was waaaaa loose...??? You shouldn't have to fix your bike up yourself after getting it back from a service!

No wonder lots of riders prefer to do their own maintenance as much as they can because clearly they can do a better job than the "professional mechanics" that are trying to do things at 100mph and don't care as much about your bike as you do.

I probably would have had my SV in at a shop to change the fork springs and oil by now, but i simply don't trust the same shop to do the job (considering they can't even change engine oil properly) It seems like going to a bike workshop in NZ is a bit of a crap shot.

i.e...
http://www.kiwibiker.co.nz/forums/showthread.php?p=1918461#post1918461

So you have a problem with one specific workshop in this country (you sound like an import) and you tar every mechanic as incompetant and useless .
Get fucked asshole , sorry i mean Dipshit .
I resent your generalising critisism of all mechanics because of what you claim to be so major and yet you are (by your own opinion an expert at, why not fix it yourself in the first place ) and yet you want to bitch your ass off and stain my and my colegues trade.
If you have an issue with the particular workshop then take it up with them but don't wave your mouth around like you are in such a generalisation.
I would love to know how such a dipshit can claim that mechanics dont care about your bike / car as much as you do . Unless you have a replica of the biggest pile of shit on the road then most mechanics dont really give a crap what age or model you present to them , the only condition i have personally is the actual health concerns with some types of off road vehicles but a simple wash before i touch it normally sorts that out.

I agree you should not have to "fix your bike after a service" and if you took your bike to what you call a certified dealer then they will be part of an organisation like MTA and you can use that affiliation to remedy any concerns you have with what you paid for through arbitration services. Instead of mouthing here i suggest you use that service to get the bad tast out of your mouth.
Please feel free to take this post personally :bleh::finger:

Katman
13th February 2009, 23:29
Please feel free to take this post personally :bleh::finger:

As I've already said, I am a motorcycle mechanic with my own motorcycle workshop.

I also believe that the majority of mechanical repair businesses have a substandard approach to the way they deal with customers and those same customers problems.

Please feel free to take this post personally.

Laxi
14th February 2009, 01:31
"And before any of you give me shit for what I ride, if I had the money then I'd have a proper bike"

thats fair enough, most people know where youre comming from


"So I cut the muffler off and it's even worse."

but surely we can give you a little bit of shit for that???

Owl
14th February 2009, 03:37
I also believe that the majority of mechanical repair businesses have a substandard approach to the way they deal with customers and those same customers problems.

I'd have to agree!

I specifically asked a shop to replace an oil filter when doing an oil change. It wasn't done and the response was (mechanic) “Oh we could still get you one if you wanted” (me) “And how am I supposed to replace it now without losing the oil” (mechanic) “Ha Ha, oh yeah”....:no:

Now I have a fantastic mechanic that I would trust with a blank cheque (seriously) and know I’m not going to get ripped off! He’s certainly restored my faith and well worth the 2 hour ride!:yes:

davebullet
14th February 2009, 05:56
Do you warm your bike up before you ride it - like for about 3 - 5 mins?

I had a yamaha step through 50 2 stroke when I was young. I didn't know about the need to warm up a 2 stroke and wondered why the exhaust kept gumming up. It was because I was running it cold so all the waste gas was just condensing (with the burnt oil) on the inside of the muffler. When it is hot - it is far less likely to do that.

Paul in NZ
14th February 2009, 10:05
As I've already said, I am a motorcycle mechanic with my own motorcycle workshop.

I also believe that the majority of mechanical repair businesses have a substandard approach to the way they deal with customers and those same customers problems.

Please feel free to take this post personally.

Granted - my point is many (OK Most) rider have a substandard approach to the way they deal with mechanics.. A good relationship is about mutual respect...

I've had plenty of second class experiences myself and yes - standards are relatively low which is why when i DO need some help I'm prepared to pay over the odds for a proper professional. If you are not happy you have to make a decision, do I make a fuss and get it sorted or do I try someplace else / fix it myself. Certainly asking here for help or advice is a good step.

One area that is a concern to me is changing tyres... Looks like I'm having to change where I've had tyres purchased and fitted, I think after 4 time wasting screw ups on the trot I do 'finally' get the message they really don't want my business. Thats OK, I know I'm not a new bike a year kinda guy and they are there to sell bikes. Odd because I always go there first for any accessories and gubbins (batteries, gloves etc) but to be fair theres no $$ in that shit.

So - I'll get the local guy to do it - slightly more expensive and a wee bit more inconvenient for me but at least he wants the business. Besides Vicki can drop it off for me.. and pick it up.... :innocent: (and pay for it)

roadracingoldfart
14th February 2009, 13:36
As I've already said, I am a motorcycle mechanic with my own motorcycle workshop.

I also believe that the majority of mechanical repair businesses have a substandard approach to the way they deal with customers and those same customers problems.

Please feel free to take this post personally.


Its pretty hard to take something personally from you when its clear you think you are superior to me or anybody else as a mechanic and an ambassodor for the workshop thats represented. I must surely be too humble to accept such an accolade as to consider it personal.
To also believe that MOST mechanical workshops are substandard in providing the level of service is another way of saying you think you are the only w/shop capable of providing said service levels.
Good on you for thinking and believing that and as i dont know you or your workshop i wont judge you or the work you do . That would be doing what you have done when you label the majority of workshops other than yours as substandard.
I was the service manager of the second largest m/cycle workshop in Wellington and presently the foreman of a Ford & Mazda workshop.
We pride ourselves in good service and workmanship and if we dont provide it for some reason we have a very good system in place to put the situation rite for the customer, no matter who they are.
The differance i see between yours and other of workshops is that the larger dealers are not fronted by the owner and yours seems to be fronted by
you ( im assuming) . When you deal with the owner over a complaint its more than likely dealt with in a very differant way when compared to a dealer franchise that has sallaried front people. The stance to remedy a problem can be made on the spot without delay and the customer can then see the issue is not a victim of carpet sweep syndrome.

Cheers Paul.

roadracingoldfart
14th February 2009, 13:37
Besides Vicki can drop it off for me.. and pick it up.... :innocent: (and pay for it)


Always heard you were dodgy , nice tactic lol.

Katman
14th February 2009, 14:34
Granted - my point is many (OK Most) rider have a substandard approach to the way they deal with mechanics.. A good relationship is about mutual respect...



Indeed. I sometimes wonder whether it's a 'chicken or the egg' situation.

The thing is though, far too many workshops have lost sight of the fact that without customers there is no business.

I simply try to treat my customers in a manner that I would like to be treated myself.

(And no, I don't subscribe to the theory that the customer is always right, but there are certainly diplomatic ways of making them realise that they are wrong).

TLDV8
14th February 2009, 16:17
How about when i had to take my bike in for its compulsory services and the useless mechanics at a certified dealer workshop couldn't even change the oil properly... overfilling it to the point where you had to lean the bike waaaaa over before you even saw the top of the oil line...???

You do not mention if it was checked as per the manual,if the bike had sat for as little as 15 minutes the site glass would be full but correct when checked properly. (Engine started,run for the set time,shut down and left for again the set time then the level checked vertical.)
That applies for most Suzuki's if the SV is what you mean..

The DR is no different.

Cold or sitting for more than 15 minutes.

<img src=http://i30.photobucket.com/albums/c345/manurewa/Gauges/One.jpg>

After being run for a few minutes.

<img src=http://i30.photobucket.com/albums/c345/manurewa/Gauges/Two.jpg>

After waiting as per the manual,yet some people set the level cold which is actually on or below the low level.

<img src=http://i30.photobucket.com/albums/c345/manurewa/Gauges/Three.jpg>


Pretty sad i ended up taking pics to show how the level is checked,says quite a bit about the modern age :laugh:

Of course disregard if it was checked properly.

dipshit
14th February 2009, 17:19
You do not mention if it was checked as per the manual,if the bike had sat for as little as 15 minutes the site glass would be full but correct when checked properly.

It was checked almost straight after being shut off so it should have shown even lower... but it was just solid oil in the site glass. I took a look when i picking it up from the workshop and noticed it was high. So i road around the block and checked again at the side of the road. Still high. So i road it back into the workshop so i could check again on proper level ground. The foreman came over and i explained i thought it was high and we both had a look together. The foreman proceeded to lean the bike way over off the balance point until we could finally see the top of the oil.

He told me i just need to hold the bike level to check properly.! In other words he didn't want to know or do anything about it.

I road home and checked the oil again a few times as the manual says by running it and then shutting off and waiting a couple of minutes to take the reading while holding the bike level. Still completely overfilled.

Ended up draining out about 1/2 a litre until it was right.

So not only did they overfill it - they also didn't want to acknowledge or fix their mistake either.

There is no way in hell i would trust the same workshop to service my forks.

Owl
14th February 2009, 19:12
That's alright Dipshit. My workmate recently traded his dirtbike for a later model that had a fresh engine rebuild. Got it home and found it had no oil in it! Not too impressed I can tell you!:no:

dipshit
14th February 2009, 19:24
That's alright Dipshit. My workmate recently traded his dirtbike for a later model that had a fresh engine rebuild. Got it home and found it had no oil in it! Not too impressed I can tell you!

Nothing would surprise me! That's why i even bothered to check the site glass when picking it up. :wacko:

Blackshear
21st June 2009, 12:57
That's alright Dipshit. My workmate recently traded his dirtbike for a later model that had a fresh engine rebuild. Got it home and found it had no oil in it! Not too impressed I can tell you!:no:

What would the shop have said to his 'Picked up bike, raced and it blew up after 1 lap, because you didn't put oil in it' story?
:weep:

Pete.Viking
21st June 2009, 15:42
I also believe that the majority of mechanical repair businesses have a substandard approach to the way they deal with customers and those same customers problems.



This isn't specific just to mechanical repair businesses, but alot of businesses. Who else has turned up with a purchase in mind to a shop maybe ten minutes before closing and get told by staff they're closed? Sure its somewhat annoying from the salesmans viewpoint but thats a sale you just lost. Proper service is paying attention to the little details like that and its what makes a reputation for any business.

I'm interested to know which Honda dealership you went to Smokeu. A friend of mine, frustrated that after trying all he could think of still hadn't figured out how to get his two-smoker going, decided to cough up and take it to a mechanic. He suspected that it was a problem with the carb and said so when he dropped off the bike. He ended up taking it off their hands about 3weeks later to stop the ~$150 bill getting any bigger when all they had to say was 'I think theres a problem with the carb'.

circuitR
30th June 2009, 18:00
Good to see my video being put to good use, should have done my hair though.

crazyhorse
30th June 2009, 18:03
Its better to be pissed off - than pissed on :rofl:

MDR2
30th June 2009, 20:14
Good to see my video being put to good use, should have done my hair though.

No amount if combing could make that face worth looking at :P

dipshit
1st July 2009, 11:37
Good to see my video being put to good use, should have done my hair though.

Hey, good job!

one fast tl1ooo
1st July 2009, 11:44
If he already had it off and he thought this was clogged up... then he should have cleaned it out before putting it back on. It would have been far easier for him to clean it than you.

Something like this would be all it would take...


<object width="425" height="344"><param name="movie" value="http://www.youtube.com/v/nfaW-wtjSb4&hl=en&fs=1"></param><param name="allowFullScreen" value="true"></param><param name="allowscriptaccess" value="always"></param><embed src="http://www.youtube.com/v/nfaW-wtjSb4&hl=en&fs=1" type="application/x-shockwave-flash" allowscriptaccess="always" allowfullscreen="true" width="425" height="344"></embed></object>

that is dam cool, i just use to cane my 2 smoke

circuitR
8th July 2009, 20:21
No amount if combing could make that face worth looking at :P
Next time I'll wear my leopard G string to distract you from my hair.