Very impressed with Motomart, Wellington (Lower Hutt)

[Ms Piggy]

My experience of motorbike shops in Wellington and what they deem good customer service has overall been pretty disappointing in the years I've been riding (only since Dec 2003). I've generally felt ignored, under valued, ill informed, disrespected and like my custom is not worth making the extra effort for - I even had 1 guy that was far more interested in my tattoos than assisting me with what I needed (flattering but not helpful when I needed a new jacket).

Anyhoo - yesterday I arrived at Motomart in the Hutt http://www.motomart.co.nz/ thinking it would be yet another episode of being hurriedly dealt with and left to my own devices. I was so pleasantly surprised I felt the need to post about it.

I stepped up to the counter and was greeted warmly, the staff member I was there to see was busy so I said I'd go look at the boots (expecting a grunt for reply and to then wander round looking on my own). But no! I was taken aback when the staff member not only 'took me' to the boots but then proceeded to discuss them with me and got some out for me. Then while he gave me space to try them on another staff member approached me and had a chat with me and then voluntarily (without having to be prompted or cajoled) offered to order the boot in my size!

By this stage the staff member I came to see (about a bike they had for sale) was available - once again I was preparing myself to be dismissed quickly and looked down upon due to not wanting to spend a lot of money of some bitchin' new Duke. Another surpriiiiiise! The staff member took me to look at the bike in question and then showed me another even cheaper bike. The whole time remaining friendly and polite.

I can catagoriclly state that this has been the 1st time I've ever left a bike shop feeling like every staff member I interacted with was interested in assisting me and giving me excellent service as a customer.

Thanks Motomart - I'll be back!

[Kendog]

Awesome.

It's great to hear a bike service story this way round.

[caseye]

Sure is. well done Motomart in the Hutt.Awesome work guys I hope this little story becomes big enough that your bosses hear about it and give you al;l a bloody great big wage rise and a team bonding exercise.

[pzkpfw]

Wish I had tits.

[Trudes]

That's awesome! I agree.
I have to say that since they've moved to the new premisis their customer service has improved, not sure what it is, possibly the newer brighter shop front has cheered everyone up or there is just more room to move, who knows, but yep I don't hesitate to shop at Motomart, always helpful and at least you don't have to constantly chase them up about stuff you've ordered etc, they call you back!!:gob:
Keep up the good work guys! :)

[merv]

Good on the team at Motomart. I don't go in there often because I don't buy much but its nice to hear that there is some good service when you need it.

They don't use their login here much http://www.kiwibiker.co.nz/forums/member.php?u=13185 is that because Sparky does all the promoting they need on his login?

Their website needs a bit of work to get it completed and working properly, but we won't hold that against them yet eh! Like "Parts" takes you to the "Service" page and stuff like that with some mention of parts and on-line forms which don't seem to be there. Or do you have to register as a user before it makes any sense?

[flame]

Couple of dam good dudes in the parts dept......errr thats about it really.

[Ms Piggy]

Wish I had tits.

Eat more pies and you may grow some man boobs.

Of course if you're trying to imply that having "tits" was the reason for my experience of good service then it just doesn't make sense - if my magnificent mammary's had been the reason for the good service I received then surely I would have had a similar occurrence at the other bikes shops in Wellington I have been into?

I'm sorry to say that in my view your argument is flawed and your reasoning just doesn't correlate!

[BMWST?]

+1
good vibes from that place.

[LBD]

Good to hear, I have booked in for service and tyre change March 2010....Dealing with them was friendly and they understood my need....

[cheshirecat]

I got my vfr off them last year and got bits and ends. Very pleased with them.
Unpreasured good service.

[sleeqe2000]

Have found there service good too - they have serviced my bike from new and always been able to fit me in on a Saturday which is the day they only have one mechanic.

[Sparky Bills]

Very happy to see this. Nice to see some nice comments about a bike shop :eek:
Even better that its MY bike shop! :jerry:

[Dooly]

I'll add my praise for Motomart too.
Had good service on parts everytime I've used them.:Punk:
Having no Ducati dealer here in the Bay, Motomart is the place I get my bits from for my wop bike.

[Ms Piggy]

...they've phoned me back twice about something they were following up for me! :niceone:

[davebullet]

I've found them very helpful and proactive. My partner and I bought our gear through motormart and we didn't want to risk stuffing up fitting the tinted visor insert.

We brought the helmet and insert into the shop and they fitted it on the spot. Didn't harass us for receipts nor act like (some people do) "you are a nuisance" atttitude.

I recommend them.

[Quasievil]

The guys bent over backwards to get me into my Motard, bloody helpful and brilliant service.
Dunno about that martin dude tho, possibly dodgy ??

[sinfull]

...they've phoned me back twice about something they were following up for me! :niceone:

Just had to hear your voice while they were watching the surveilance footage !

[dave_a]

Well after reading this I decided to try motomart as I needed a set of new tyres, Called them up and they told me that there tyre guy wasnt there and he will call me back in 30 minutes, To my suprise no call back.

thats just lost them not only a set of tyres but I will also be buying a new suit tommorow aswell. one phonecall just lost them 2 grands service

[Trudes]

Well after reading this I decided to try motomart as I needed a set of new tyres, Called them up and they told me that there tyre guy wasnt there and he will call me back in 30 minutes, To my suprise no call back.

thats just lost them not only a set of tyres but I will also be buying a new suit tommorow aswell. one phonecall just lost them 2 grands service

And the service you got from the other bike shops in Wellington? Did they all get back to you within the hour? I'd be interested to know how you found the customer service at Motorad for instance. Not having a go, just shit happens sometimes, I'm usually pretty happy if someone gets back to me the same day, in fact someone ringing me back before I have to chase them up is usually a bonus I find.

[BuckBuck#1]

Having purchased my Hornet in August 2007, the bike has been regularly serviced there, and with 36,500km of riding well that is a few service intervals and several tyre changes.

From receiving invitations to Track Days, and product launches, to just walking in to browse at the bikes and in the accessories area: I have found Dave and Martyn at the counter excellent and very helpful, ordering items in for me when needed. Out in the workshop Tony and Robert and the crew out there have always taken care of Charlie Bravo Nine Zero Zero, that even the boxing kangaroos on the Givi screen and swingarm are smiling when I come to collect my bike after a service.

Pat has brought this business a long way in the past 2years, well done Pat and the team at Motomart - Lower Hutt

Heads Up and Enjoy
Blogg http://www.kiwibiker.co.nz/forums/blog.php?u=23905

[dave_a]

And the service you got from the other bike shops in Wellington? Did they all get back to you within the hour? I'd be interested to know how you found the customer service at Motorad for instance. Not having a go, just shit happens sometimes, I'm usually pretty happy if someone gets back to me the same day, in fact someone ringing me back before I have to chase them up is usually a bonus I find.


you might like putting up with crap service but I dont, When im told someone is going to do something I expect them to do it, Especially when there is thousands of dollars involved. I have spent well over 20 grand in the last 6 months on bike's and gear and whoever gives me the best service I will keep going back. simple as that, Why give someone your business if they dont want it?

[Sparky Bills]

you might like putting up with crap service but I dont, When im told someone is going to do something I expect them to do it, Especially when there is thousands of dollars involved. I have spent well over 20 grand in the last 6 months on bike's and gear and whoever gives me the best service I will keep going back. simple as that, Why give someone your business if they dont want it?

Hi mate,
If you have an issue with what we are doing, id appreciate you taking it up with me. Who did you leave the message with? Ill kick their ass...
Please PM me if you have any questions.
Or better yet email me at work..
parts@motomart.co.nz

Cheers
Martin

[Ms Piggy]

Why give someone your business if they dont want it?

Which is exactly why I was so keen to post about Motomart - I've been into most of the bike shops in central Wellington and have never experienced excellent service - in fact I was beginning to get rather pissed off with the poor service level I'd experienced until I visited Motomart.

[quickbuck]

Hi mate,
If you have an issue with what we are doing, id appreciate you taking it up with me. Who did you leave the message with? Ill kick their ass...
Please PM me if you have any questions.
Or better yet email me at work..
parts@motomart.co.nz

Cheers
Martin
EXACTLY

dave_a, shops get busy. Believe me, I know. Call backs are very important, but the person who walks in the door always jumps the line!
Happens in my work too, and my customers don't even buy stuff off me..... and they expect (and are entitled) to walk out with a half million dollar engine.... So your 20G is nothing.

Anyhow, PM Sparky if you have an issue.
Don't waste your energy complaining on the net when it appears you did nothing about it.
If YOU knew the tyre guy would be back in 30 minutes... then was it too hard for you to dial the numbers instead?

Lesson is, you had one job to do. Motomart probably had 50 on the go....

[dave_a]

EXACTLY

dave_a, shops get busy. Believe me, I know. Call backs are very important, but the person who walks in the door always jumps the line!
Happens in my work too, and my customers don't even buy stuff off me..... and they expect (and are entitled) to walk out with a half million dollar engine.... So your 20G is nothing.

Anyhow, PM Sparky if you have an issue.
Don't waste your energy complaining on the net when it appears you did nothing about it.
If YOU knew the tyre guy would be back in 30 minutes... then was it too hard for you to dial the numbers instead?

Lesson is, you had one job to do. Motomart probably had 50 on the go....

Mate thats a bunch of dribble coming out your mouth.

sure shops get busy, I needed the tyres done on the day and let him know that, no callback means they just lost 2k of business. simple as that.

and also you have no idea of my job so please before you post just think first.



By the way Id like to thank sparky for wanting to put it right and next time I am needing something I will give them another try, However this time its to late

[Sparky Bills]

By the way Id like to thank sparky for wanting to put it right and next time I am needing something I will give them another try, However this time its to late


Glad to hear it.
I have found the person who took the message and can confirm that they now have a black eye and have now lost a few more teeth :shifty:

[davebullet]

Glad to hear it.
I have found the person who took the message and can confirm that they now have a black eye and have now lost a few more teeth :shifty:

Ahh that explains why the good people at Motormart never bite! :laugh:

[roadracingoldfart]

Eat more pies and you may grow some man boobs.

Of course if you're trying to imply that having "tits" was the reason for my experience of good service then it just doesn't make sense - if my magnificent mammary's had been the reason for the good service I received then surely I would have had a similar occurrence at the other bikes shops in Wellington I have been into?

I'm sorry to say that in my view your argument is flawed and your reasoning just doesn't correlate!


So your saying you have big tits but they didnt help this time ????


Very happy to see this. Nice to see some nice comments about a bike shop :eek:
Even better that its MY bike shop! :jerry:

Nice work Martin, seriously :Punk:



...they've phoned me back twice about something they were following up for me! :niceone:

So you do have big tits then , Martins got a video phone :laugh: :shifty: <_<

[Sparky Bills]

HAHAHA!!
Thanks Paul for your helpfull comments :stupid:

[johan]

All thumbs up for Martin et al.

[Ms Piggy]

So your saying you have big tits but they didnt help this time ????
You've missed the point. The ampleness of aforementioned bosom is not the issue or even relevant - which is what I was pointing out to your mate with titty envy.


So you do have big tits then , Martins got a video phone :laugh: :shifty: <_< See above. :spanking:

[quickbuck]

and also you have no idea of my job so please before you post just think first.



\

In this case your ONE job was to get some tyres for your bike..... and you failed.
All you managed to do was get your underwear tied up, and spout abuse over the internet.

FAIL.