Am I in a shop or someone's back garage?

[retired motoman]

Service rant!!

Just recently droped one of my bikes into a workshop
as i could not get the bike started, i fully charged the battery on a optima 3 tender and tryed it again the morning before taking it in . turning over no problem just wont fire up and tender indicated battery was good/fully charged. This bike has been runing sweet for some time, however did this once before but turned out to be poor contacts around the battery terminals due to someone spraying a anti corrisive spray on them, once cleaned up and fully charged no problems till now . I told them what has been replaced , ie new plugs recently, air filter , i checked all fuses ,charged battery on tender ex and proceded to try and tell them about the last time as noted above it would not start and what it was . Now here is where the fun starts, i was promtly told they dont need to hear all that they dont need the book its all in my head was the words used and i dont need to be told how to do my job, wtf!! i was just trying to give them info on what i tryed as above . It gets worse , i leave the bike there and get called back a day later and first words on the phone are ,do you want me to fix it ? what have you found i ask ? im not going to tell you they say, WTF ? i then get told your just using me to find the fault and then you will pull it out and fix yourself. Now i took it there in good faith and this is the crap i get , it turned into a heated call and i was pretty upset , i then get told to come get it or ill throw it under a truck amoung a number of names called WTF? I decided to go down and talk this over , i got a half assed apologe but still plenty of attiude . I left it there after that , a bad idea maybe. im pretty pissed with this service .
Love to hear your thoughts on this one

[SlideMoto]

Dukic Performance?

[rainman]

Love to hear your thoughts on this one

Find somewhere else. The cure to bad service is no custom.

[CookMySock]

BAHAHAHAHAHAHA!!

WALK!!!!

Steve

[slofox]

Find somewhere else. The cure to bad service is no custom.

Wot 'e said - let your feet do the talking...

[imdying]

You're just using me to find the fault and then you will pull it out and fix yourself.

So bloody what??? You've paid by the hour for the fault finding, so it's not like they're out of pocket.

[madbikeboy]

Wot 'e said. Plus name and shame.

[slofox]

We need to know who the offender is so we can avoid him as well...

[firefighter]

Wot 'e said. Plus name and shame.

We need to know who the offender is so we can avoid him as well...

Definitely. I do'nt want to have to deal with them either help us out!

Take it elsewhere, do'nt pay if they do'nt tell you what is wrong.

[steve_t]

WTF alright!! What kind of customer service is that? The guy will be out of business in no time!
I trust you'd also checked fuelling?
Oops, just re-read that you had new plugs recently

[Kiwi Graham:Me]

Well he doesn't sound very helpful does he!
He should tell you whats wrong then you get to chose if you want it fixed or not. If you dont want it fixed he can charge you for the diagnostic, if you do he charges for the fix as well.
Name and shame mate!

[NinjaNanna]

so how much was his quote to fix, if it was cheap say up to $150, I'd let him finish the job to avoid the hassle of having to go elsewhere.

After that he'd never see me again

[retired motoman]

Cheers for the support guys, i do intent to name and shame now, stuff it .
i will wait thou till i get it back and fill you all in then . Its a fucking joke , its been left in the rain for two days with no seat or fuse cover on it to.
Im a tradesman myself and when someone trusts you to do a job you dont
treat people like that . I can tell you its not one of the big dealers , thats where i took it last time i had the first issure i noted there. The r/r and battery was tested and came up good when it was in that shop, this shop is just much closer to where i am , i dont even need to load it up to take it there so thats why i took it there i have not delt with them for a long time but they have flashed up the workshop since i was last in there , but obviously not there service Story is he thinks he has found the problem but needs to get in a part from the wreckers to do more testing . Ive got a spare good r/r and loom , when i told them that i got told do you have this do you have that ? no i said , oh so you dont have spares then . All i have tryed to do is give him info to maybe help out and
give him a heads up on what might be wrong and he has taken on the attiude that im trying to be a no it all and tell
him how to do his job, rubbish!!

[boman]

BAHAHAHAHAHAHA!!

WALK!!!!

Steve

Says it all really.

[YellowDog]

What a strange attitude.

They are probably wondering why they don't see many customers a for second time.

Their database must contain many records with very little data

OR perhaps the King Size cigarette packet is large to hold their entire client base