Am I in a shop or someone's back garage?

[Hinny]

When I started reading this I thought you had gone to see Kerry.
Obviously not from your profile location.

[Laava]

OR perhaps the King Size cigarette packet is large to hold their entire client base

PLUS! you can use the tin foil stuff as replacement fuses!

[ynot slow]

Gotta admit their customer service skills are ....

Hell I think most of us would do the same as you have,your told it might be this,why not let them know you've some parts,if they need other parts and can use yours sweet,they still get labour for the job.

Fair enough to pick their brains and then you fix it,would piss them off,but you've told them to fix it and have a few parts to use.

[Laava]

Service rant!!

Just recently droped one of my bikes into a workshop
as i could not get the bike started, i fully charged the battery on a optima3tender and tryed it again morning before taking it in , turning over no problem just wont fire up and tender indicated battery was good/fully charged. This bike has been runing sweet for some time how ever did this once before but turned out to be poor contact around battery terminals due to someone spraying a anti corrisive spray on them, once cleaned up and fully charged no problems till now. I told them what has been replaced , ie new plugs recently air filter , i checked all fuses ,charged battery on tender ex and proceded to try and tell them about the last time as noted above it would not start and what it was . Now here is where the fun starts, i was promtly told they dont need to hear all that , they dont need the book its all in my head was the words used and i dont need to be told how to do my job, wtf!! i was just trying to give them info on what i tryed as above .
It gets worse , i leave the bike there and get called back a day later and first words on the phone are ,do you want me to fix it ? what have you found i ask ?, im not going to tell you they say, WTF ? i then get told your just using me to find the fault and then you will pull it out and fix yourself. Now i took it there in good faith and this is the crap i get , it turned into a heated call and i was pretty upset , i then get told to come get it or ill throw it under a truck amoung a number of names called, WTF? I decided to go down and talk this over , i got a half assed apologe but still plenty of attiude . I left it there after that , maybe a bad idea but im pretty pissed with this service .
Love to hear your thoughts on this one

I musy admit, that I have done the same thing before and got the ole,"little bit of knowledge is a dangerous thing" look, but at the end of the day, their job is to listen and then fix. They are not obliged to take it in, they can troubleshoot however they are used to! I would be pissed off too in your position.

[ready4whatever]

You did the right thing explaining the symptoms to help them determine the problem. They are clearly in the wrong. and not telling you the problem so you wont fix it? what a prick, they are suppose to give you the option of what to do with it. whether you want to get it fixed there or d.i.y

[t595]

he sounds like a smart wanker,go kneecap him from all of us!!!!
news travels fast hopefully he wont last long in business

[davereid]

He sounds like a bit (massive) tosser to me.

But in a workshop, you sometimes have to treat what the customer tells you with caution.

Every mechanic will tell you of cars that have overheated, but come to the workshop, radiator full of water, with a story "no, it didn't get hot".

Same with the magically self-refilling sumps, that arrive brimming with fresh oil that no-one put in.

[Owl]

Well if it's not a big shop in the Manawatu, there can't be too many options. Very curious!

[AllanB]

Very strange - is there any history between the two of you?

I see nothing wrong with what you have done, years ago when I had bikes that actually had issues the shop(s) I dealt with wrote on the job card what my problem was and if I'd done anything and what I expected to be done.

This is a good exercise for both parties, the dealer covers his arse as you sign off what is written and your arse is covered too.

Did he give you a cost to fix it?

I like the statement ' do you want it fixed?' "Yes of course" is the answer - 4 weeks later you get a bill for $2500 as he replaced the conrods..........."hey you said yes"

I'd be worried about it sitting in the rain with the seat off ..... what will be next? Water in the airbox, corrosion on the electrics ..........

Sounds like someone to avoid spending money with.

[mossy1200]

Be carefull the said required replacement second hand part isnt bollocks story and they havent just found an easy fix fault like wire off coil etc.

[retired motoman]

The thing is i never said can you find the problem and ill try and fix it myself .
He has taken that notion on himself, he accussed me of useing him and wasting his time When i told him i had a spare r/r if needed, that got his back up again . It looks to me that his whole problem is that becuse i took it in with no fairings and seat , fuse cover off ex, ex and telling him what i looked at to try getting it going myself , i had no right to cuse thats his job, what a cock , Ive been around bikes for a few bloody years now , they no that . I have good basic knowledge but im first to admit im no mechanic and dont claim to be but im not about to take it with out going over the basic stuff first . I took the book for it in with the bike so he could look up the resistance values and i get told i dont need that ive got 20k worth of testing gear, lol its a 90 modal bike , no shims , no fuel inj , if i had an r1 or something like that maybe yea

[dogsnbikes]

The thing is i never said can you find the problem and ill try and fix it myself .
He has taken that notion on himself, he accussed me of useing him and wasting his time When i told him i had a spare r/r if needed, that got his back up again . It looks to me that his whole problem is that becuse i took it in with no fairings and seat , fuse cover off ex, ex and telling him what i looked at to try getting it going myself , i had no right to cuse thats his job, what a cock , Ive been around bikes for a few bloody years now , they no that . I have good basic knowledge but im first to admit im no mechanic and dont claim to be but im not about to take it with out going over the basic stuff first . I took the book for it in with the bike so he could look up the resistance values and i get told i dont need that ive got 20k worth of testing gear, lol its a 90 modal bike , no shims , no fuel inj , if i had an r1 or something like that maybe yea

quickfire service is the rage in alot of service departments.......idol machanics cost money......

personally I wouldnt bother with them........20k of equipment is worth nothing if its not doing anything....

I perfer my old school bike machanic nothing is an issue with him he tells you striaght up and give's you the option of what you want too do

[retired motoman]

Be carefull the said required replacement second hand part isnt bollocks story and they havent just found an easy fix fault like wire off coil etc.

Thats the thing ill never no if im shaffted now , i should have taken it right out when i went down but it was busy and i didint want to make a fuss .
I need to htfu but we talked face to face and His whole thing was that, I just fix them i dont need to be told what you did , his words so i gave him the benifit of the dought and left it there . Once bitten twice shy thou dont bloody worry about that .

[retired motoman]

Very strange - is there any history between the two of you?

I see nothing wrong with what you have done, years ago when I had bikes that actually had issues the shop(s) I dealt with wrote on the job card what my problem was and if I'd done anything and what I expected to be done.

This is a good exercise for both parties, the dealer covers his arse as you sign off what is written and your arse is covered too.

Did he give you a cost to fix it?

I like the statement ' do you want it fixed?' "Yes of course" is the answer - 4 weeks later you get a bill for $2500 as he replaced the conrods..........."hey you said yes"

I'd be worried about it sitting in the rain with the seat off ..... what will be next? Water in the airbox, corrosion on the electrics ..........

Sounds like someone to avoid spending money with.

be last time thats for sure, only history is in my mx days i use to get oil
and the odd parts from time to time off them . Never had any problems really
i allways payed them and service was ok but he can be a little funny at times like he is to busy at times to deal with you , but im going back 2 odd years it would be the last time i got something from there .
Not happy about leaving it out in the rain with wiring exsposed

[mossy1200]

Thats the thing ill never no if im shaffted now , i should have taken it right out when i went down but it was busy and i didint want to make a fuss .
I need to htfu but we talked face to face and His whole thing was that, I just fix them i dont need to be told what you did , his words so i gave him the benifit of the dought and left it there . Once bitten twice shy thou dont bloody worry about that .

Hope its good ending and most likely its above board but issues like these put doubt in peoples minds.I take my bike in without fairings to motomart for dyno work and the mechanic likes it arriving that way because its easy to work on and saves them the space of storing fairings that are easily damaged for the time its in the shop.A good shop doesnt need the half hour that it takes to remove and reinstall to make a crust anyway.Sounds like this shop has issues with repeat client servicing for some reason.Good shop has trouble finding time and not work.