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Thread: Am I in a shop or someone's back garage?

  1. #31
    Join Date
    7th April 2009 - 19:32
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    VFR400 NC30 "Silver Surfer"
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    Mt Eden, Auckland
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    959
    I'd be terrified of telling him to fuck off then picking up the bike to find that it now has a few more problems than it had when you went in...

    Maybe just show up there, tell him to write you out a bill and you want your bike back straight away. Take a couple of pictures of how it was stored etc. and if he gives you any grief over it take him to small claims... If he doesn't show, you win. Easy.

  2. #32
    Join Date
    24th September 2008 - 01:32
    Bike
    a shiny new(ish) one
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    Dunedin
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    3,650
    Quote Originally Posted by retired motoman View Post
    Service rant!!

    Just recently droped one of my bikes into a workshop
    as i could not get the bike started, i fully charged the battery on a optima3tender and tryed it again morning before taking it in , turning over no problem just wont fire up and tender indicated battery was good/fully charged. This bike has been runing sweet for some time how ever did this once before but turned out to be poor contact around battery terminals due to someone spraying a anti corrisive spray on them, once cleaned up and fully charged no problems till now. I told them what has been replaced , ie new plugs recently air filter , i checked all fuses ,charged battery on tender ex and proceded to try and tell them about the last time as noted above it would not start and what it was . Now here is where the fun starts, i was promtly told they dont need to hear all that , they dont need the book its all in my head was the words used and i dont need to be told how to do my job, wtf!! i was just trying to give them info on what i tryed as above .
    It gets worse , i leave the bike there and get called back a day later and first words on the phone are ,do you want me to fix it ? what have you found i ask ?, im not going to tell you they say, WTF ? i then get told your just using me to find the fault and then you will pull it out and fix yourself. Now i took it there in good faith and this is the crap i get , it turned into a heated call and i was pretty upset , i then get told to come get it or ill throw it under a truck amoung a number of names called, WTF? I decided to go down and talk this over , i got a half assed apologe but still plenty of attiude . I left it there after that , maybe a bad idea but im pretty pissed with this service .
    Love to hear your thoughts on this one
    not gunna read others replies, but personally if all is as you say, then I would not have left the bike there at all. After they said they didnt need to know what you told them, I would have said, thanks anyway, but I will try somewhere else and left. Telling them that could save you, and them three or four hours of dicking around (not to mention cost).
    I would suggest paying up what time of theirs you have used (fault finding) take that on the chin and go somewhere else, it is possible to find a friendly, helpfull place who are happy to go the extra mile.
    Good luck with this one mate.

  3. #33
    Join Date
    17th June 2009 - 14:09
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    On the dirt again with a yzf
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    manawatu
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    94
    Motomart are sweet , im an old hutt boy and have had great service
    from pat years back.
    Anyways time to move on for now , ill update when i get the call

  4. #34
    Join Date
    20th July 2009 - 14:30
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    Evo 5
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    doggtown
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    341
    when the gearbox in my ute crapped out the dealer took it to their garage, on the phone the dealer told me that im full of shit when i told him he has to replace it free of charge. this made me so angry i swear i would of beaten him to death if it was in person, and some words wer said. anyway i stormed down to his mechanic and took it, no way i was leaving it there
    Thats whats up.

  5. #35
    Join Date
    10th July 2005 - 21:30
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    I sold it
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    Kapiti Coast
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    Quote Originally Posted by retired motoman View Post
    Motomart are sweet , im an old hutt boy and have had great service
    from pat years back.
    Anyways time to move on for now , ill update when i get the call

    hell i hope its not a place by a river and bridge lol , he can be rude without putting any effort in either.
    Hes a good spanner , but a better developer than a people person.

  6. #36
    Join Date
    17th June 2009 - 14:09
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    On the dirt again with a yzf
    Location
    manawatu
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    94
    UPDATE!!
    I went in first thing today with a surport person and asked if it was done,
    it was not so i said ive been addvised to lay a complaint and i want the bike now, and ill pay for time spent. Not a happy chap and wanted me to leave it there and come back when he did a invoice, no way !! do it now i said. got told you cant come in here and take it, started to make out for the benifit of my surport person no dought that it was all me that was doing the ranting and raving and said he had me i speaker pnone, WTF? i can tell you right now if i went in on my own i would have been told to fuckoff !! im not going to name and shame now as i would rather put it behind me and it may not be the right thing to do. What a joke he tryed to act nice as pie when i went in with someone else and tryed to point the finger in my court for it all , clown. I dont wont you back in here again he said lol , you think!! I just could not trust this guy would not shaft me after all that so i had to get it, fair enough to dont you think.

  7. #37
    Join Date
    17th January 2008 - 13:57
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    Merida
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    Wellington
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    777
    Quote Originally Posted by retired motoman View Post
    Cheers for the support guys, i do intent to name and shame now, stuff it .
    i will wait thou till i get it back and fill you all in then . Its a fucking joke , its been left in the rain for two days with no seat or fuse cover on it to.
    Name and shame
    Ride fast or be last.

  8. #38
    Join Date
    27th November 2006 - 19:32
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    07 GIXXER 75OOOHHHH
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    Taranak/Wanganui areasi
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    Quote Originally Posted by Maki View Post
    Name and shame
    Yep,not often I agree to this as usually two sides to the story,but this one seems to be consistant,you tell a story which hasn't changed.
    Hello officer put it on my tab

    Don't steal the government hates competition.

  9. #39
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    24th October 2007 - 08:19
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    GSX-R 750 Y
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    West Harbour
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    Don't pay a cent if he doesn't tell you what is wrong as he has'nt done his job.

    You should only pay if he tells you what the fault is. If he refuses you owe him nothing.
    Cats land on their feet. Toast lands jamside down.
    A cat glued to some jam toast will hover in quantum indecision


    Curiosity was framed; ignorance killed the cat

    Fix a computer and it'll break tomorrow.
    Teach its owner to fix it and it'll break in some way you've never seen before.

  10. #40
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    12th September 2006 - 01:15
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    BMW R1200RT
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    Ponga Hill
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    Name and shame.
    The greatest pleasure of my recent life has been speed on the road. . . . I lose detail at even moderate speed but gain comprehension. . . . I could write for hours on the lustfulness of moving swiftly.

    --T.E. Lawrence (of Arabia)

  11. #41
    Join Date
    1st December 2008 - 22:46
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    SOLD. Hey Nick Smith get Fucked!!
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    CHCH
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    After the way you've been treated, hell I'd name and shame...
    L'arte italiana cammina su due rotelle!

  12. #42
    Join Date
    26th July 2006 - 16:28
    Bike
    BLANK
    Location
    Upper Hutt
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    373
    Yip wouldnt have paid unless the fault is found and identified - thats what you were supposedly paying for.

    And for the sake of others whom might not be so mechanically inclined and walk in with sucker on their forehead - NAME AND SHAME!

  13. #43
    Join Date
    17th June 2009 - 14:09
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    On the dirt again with a yzf
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    manawatu
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    I only payed for an hour $60 . After i left with the bike he tryed to butter up my partner who stayed back and payed the $60 saying to her , i did tell him on the phone what was wrong , bullshit he all but refussed to the only time
    he gave a hint is when i went down and talked it over, he said im 99% sure i no whats wrong and said somethink along the lines of i need to reverse polarity something to test it? , that was all he said thoughout the whole saga and that was only after all the crap he called me on the phone. Apparently i have anger problems amoung other things, lol anger problems what a joke if anythink i needed to HTFU and tell him where to go on the first day. Ill tell you now if i was as hard as my brother i no what he would have done, gone straight down and knocked his fucking head off!! As much as he deserves a name and shame imho its best not to name people on a puplic forum , but i will say that its the first town on the left after bulls heading to taupo .
    Im over the place , besides friends and my partners parents theres little here for our kids to get ahead in life,
    and not one person i no yet you can trust with your bike repairs . I still have no reall idea whats wrong , but
    he thinks its electrics , thinks ? For fuck sake!!

  14. #44
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    10th May 2009 - 15:22
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    2010 Honda CB1000R Predator
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    Orewa, Auckland
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    Good move picking up the bike.

    It's really important not to reward bad service or poor jobs - and you do that if you leave it with them or give them further business.

  15. #45
    Join Date
    3rd November 2007 - 07:46
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    KTM 1290 SDR
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    Marton narrows it down somewhat!
    Nunquam Non Paratus

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