Grumpy Old Bastard
Anyone know the standard warranty length on a Nokia mobile phone? Bought it from First Mobile six months ago and the battery is FOOKED already and always was IMO. Never had the battery life advertised in the specs sheet - in fact I went back to ask them about it...they just fobbed the query off at the time.
Charged it last night and it's flat this afternoon, less than a day later. Bastards!
. “No pleasure is worth giving up for two more years in a rest home.” Kingsley Amis
Unexpected Spanish inquisition
Generally they offer a 24 month warranty, but like all warranties in NZ it's superseded by the Consumer Guarantees Act.
I've had plenty of Nokia's and Motorola's through First Mobile in New Plymouth and over the years I've had a couple of battery issues and they've always replaced them. I think you are dealing with an isolated case with your local store, ask to see the manager and give him a bit of stick, failing that get in touch with Nokia themselves: www.nokia.co.nz
Before you judge a man, walk a mile in his shoes. After that, who cares? ...He's a mile away and you've got his shoes
Hardcore Biker
When you first use a phone, or any battery for that matter, you are supposed to charge it fully for about 24 hours. Did you do this? It helps drastically.
Four wheels move the body. Two wheels move the soul. One wheel moves the filth
Relax Officer Pig, It was just a wheelie
Grumpy Old Bastard
Thanks cs363 - haven't been in to see them yet being as how tis the weekend an' after hours an' all...an' they don't have their hours recorded on their answerphone neiver...Originally Posted by cs363
I shall visit them forthwith and suggest that it might be incumbent upon them to ameliorate the problem...
. “No pleasure is worth giving up for two more years in a rest home.” Kingsley Amis
Unexpected Spanish inquisition
I'm assuming you are a business user too? If things get tough you can always suggest that your business will go elsewhere - that always works a treat! (Got me a free phone upgrade one time!)
Before you judge a man, walk a mile in his shoes. After that, who cares? ...He's a mile away and you've got his shoes
Grumpy Old Bastard
Of course...
. “No pleasure is worth giving up for two more years in a rest home.” Kingsley Amis
Rest In Peace
Battery has been 6 months warranty on my phones,had issues with one new phone abd the battery held charge for 2-3 days instead of 7days,they replaced it.Mind you that was after 2 weeks of owning.
Hello officer put it on my tab
Don't steal the government hates competition.
Rider in training
Note that the normal phone warranty usually has a specific exclusion for the battery. Batteries generally have a very short warranty.
Check out the cost of buying an after market battery. Probably less grief involved.
could catch a monkey
Doesn't matter - CGA says all goods must last a reasonable amount of time. The goods must also be fit for purpose - a mobile which requires charging daily is clearly not fit for purpose.
"Reasonable" will usually take into consideration whether you bought a reputable brand or cheap Chinese crap.
IMO, you have a very strong argument for replacement of the battery.
Unexpected Spanish inquisition
I agree, six months for a quality brand such as Nokia is nowhere near reasonable. Like anything that's mass produced they do pump out the odd lemon on occasion.
Before you judge a man, walk a mile in his shoes. After that, who cares? ...He's a mile away and you've got his shoes
Rider in training
Slofox has a business. CGA is not likely to apply.
Unexpected Spanish inquisition
It may apply, depending on whether the phone is personal or for business use. Though to be honest the dweebs at First Mobile are probably unlikely to know that.
However it is probably still covered under the Sale of Goods Act seeing as the battery is almost certainly faulty given slofox's description:
Remedies under the Sale of Goods Act
If the goods are faulty, you may be entitled to all your money back (a full refund) or some of your money back (compensation).
You may be entitled to a full refund when:
•the goods are not of merchantable quality (so faulty that most people wouldn't want them)
•the goods are not fit for their purpose
•the goods are of poorer quality than a sample you were shown
•you told the seller what you wanted to use the goods for and relied on their knowledge but the goods don't do the job
•the goods don't match the description
•the seller did not have the right to sell the goods.
The Sale of Goods Act is not clear about:
•how bad a fault must be before most people would not want the goods
•how long is a reasonable time to inspect and use the goods before a fault shows up.
You will need to negotiate with the seller on these points.
•In determining whether you are entitled to a refund or compensation you should consider:
•how long you would expect goods of this kind to last
•how long you used them before the fault appeared
•the price you paid
•whether the fault means that the goods don't work properly
•whether the fault affects the looks of the goods and how important the look is.
If you are entitled to a refund, you are entitled to your money back in cash. You do not have to accept a credit note. You can choose to accept a replacement or repair, if that is more practical for your purposes.
At the end of the day it's just a battery, cost to them is relatively cheap compared to the RRP, kick up enough stink and I'm pretty sure he'll have a result - even if it's a discounted replacement battery.
Before you judge a man, walk a mile in his shoes. After that, who cares? ...He's a mile away and you've got his shoes
Rider in training
The problem is the Sale of Goods Act is not effectively enforcable for an item like a phone. The cost of enforcing it would be far greater than the value of the phone.
But worth asking them for a replacement. Failing that just buy a replacement.
Unexpected Spanish inquisition
Yes, you and I know that but the average sales guy in a retail shop is surprisingly ignorant of the consumer laws (go figure!) which does tend to work in the customers favour if they are aware of the laws.
But my main point was give it a crack as it's worth a shot, if all else fails buy a replacement and chances are he'll get a deal.
Before you judge a man, walk a mile in his shoes. After that, who cares? ...He's a mile away and you've got his shoes
Kicked out of a one-man band.
Not true for all batteries and most cell phones seem to have lithium-ion batteries for which the 1st charge is no different to the 100th ... i.e. they don't require 'priming' like nickel based ones
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