A lesson in customer retention

**peasea** · 1st October 2009, 20:57

Originally Posted by doc

[
There is one quick lesson in how you will not win a client back after fucking up.

I agree but why do they spend so much on attracting new clients thru advertising , instead of looking after the ones they already have ? Sort of feel like I've been used by them sometimes. but I digress . It still makes me feel like a one nite stand .

Aye[/QUOTE]

I've been in business myself and the best advertising was through word of mouth. "He'll see ya right" is worth ten newspaper ads. I had some very loyal customers who got a little bit extra for their custom, a free tail light bulb works wonders.....

Your experience shows that some business operators just don't get it. Arrogant.

**Crasherfromwayback** · 1st October 2009, 21:03

Originally Posted by peasea

. I had some very loyal customers who got a little bit extra for their custom, a free tail light bulb works wonders.....

That...or offer them your dog for a night.

**Pussy** · 1st October 2009, 21:04

Originally Posted by Crasherfromwayback

Talking of colours...what's black and tan...and walks backwards up stairs?

A Dachshund with a hard on.

Similarly... if you end up in a situation where a big Rottweiller is rooting your leg, the best thing you can do is fake an orgasm

**Crasherfromwayback** · 1st October 2009, 21:06

Originally Posted by Motu

I can only hope there is an optometrist forum somewhere where a similar discussion is being held.I believe in justice and a fair fight - it's a pity he is unable to participate in your trial of his business....

Thing being Motu...and I could be wrong...it's not like Mom has named the business?

**ynot slow** · 1st October 2009, 21:06

Agree 100% with a boss backing his staff,but the staff have to own up if they stuff up.I was in similar situation a few years ago,a customer wanted cash discount,but we were doing no deposit,18mths I/F,told him sorry we can't do that,if it's I/F and we give a discount because you want to pay cash that will contravene the finance laws regarding I/F and opens us up for charges under commerce act or similar.He went away to think it over,came back a day or so later,said to the boss I'd said you can have cash discount of $xxx for cash.Boss said sorry there is no way I can do that,we can only do I/F.This guy ranted on,even asking to speak to me,boss asked me in private and I said no way did I say that to him,added he tried that another time.Boss goes to him and said must have been a misunderstanding,was happy to do I/F but no cash discount.Best part was another customer overheard this guy ranting and when he had gone told my boss that your staff member was telling the truth.

Yes always two sides to all stories,but 1 disgruntled customer tells 20 others.

**peasea** · 1st October 2009, 21:06

Originally Posted by Crasherfromwayback

That...or offer them your dog for a night.

I did, but she divorced me.

**Crasherfromwayback** · 1st October 2009, 21:07

Originally Posted by Pussy

Similarly... if you end up in a situation where a big Rottweiller is rooting your leg, the best thing you can do is fake an orgasm

As if you'd have to fake it ya dirty dog rooter.

**Mom** · 1st October 2009, 21:08

Originally Posted by Pussy

Braille dogs are more often than not YELLOW dogs, Pete. Get with the game, mate!

Dont be silly! Braille dogs are spotted. You read them by running your hands over their dots

**Crasherfromwayback** · 1st October 2009, 21:08

Originally Posted by ynot slow

Yes always two sides to all stories,but 1 disgruntled customer tells 20 others.

Set your dog on him.

**Pussy** · 1st October 2009, 21:09

Rover.... Here boy!

**peasea** · 1st October 2009, 21:10

Originally Posted by Mom

Dont be silly! Braille dogs are spotted. You read them by running your hands over their dots

OMG! It's Comedy Central here tonight isn't it?

**Pussy** · 1st October 2009, 21:18

Hmmmm... makes you wonder a bit about that other thread a few weeks ago... you know, the one about people "eating" their dog.....

**ynot slow** · 1st October 2009, 21:20

Originally Posted by Mom

Dont be silly! Braille dogs are spotted. You read them by running your hands over their dots

And for the blind people punishing the dog is simple,give it a biscuit,whilst holding biscuit move so dog is in front of you and boot,remember to let biscuit go as foot hits arse.