Quasi service?

[TOTO]

...I insisted that it was pretty uncomfortable to wear and he said to take it to Kerry at MBW and get it fixed and he would pay half the cost (I thought only offering to pay half the price was pretty rotten) Kerry did a great job of replacing the zip for me and I happily paid her bill.

I sent Quasi an email telling him how much the repair cost ($125.00) and never heard back. I rang him several times and eventually when I got hold of him on the phone he needed a copy of the receipt. Fair enough I thought and I sent him the receipt and again never heard back from him. By this time I was getting pretty annoyed with the poor response and the service and of course I got more annoyed that he had only offered to pay half of the bill. I then phoned him several times and eventually I got hold of him and he again offered to pay half which I said I thought was unacceptable.

Consumer Guarantees act states that:

1. First option is to require the supplier to remedy the breach within a reasonable time (s18(2)(a))

If the failure is substantial and capable of being remedied, the consumer has a choice as to which remedy to pursue independent of the supplier’s actions (Stephens v Chevorn Motor Court)
- Supplier is obliged to provide the consumer with sufficient information to allow an informed choice of remedy (Cooper v Ashley & Johnson Motors)
Customer may not deprive the supplier of his opportunity to remedy breaches (Coleman and Wachniak v Saskatoon Car Town, Sauve v AAAA Sunderland Holdings)

Remedial options: (s19(1))
a. Repair the goods (s19(1)(a)(i))
b. Cure any defect in the title (s19(1)(a)(ii))
c. Replace the goods with goods of an identical type (s19(1)(b))
- Replacement goods are subject to the CGA guarantees (s19(2))
d. If it is unreasonable to expect the goods to be repaired, refund any money paid or other consideration (s19(1)(c))
- Refund must be in cash (s19(3))

If the breach isn’t remedied within a reasonable time, the consumer may either:
a. Have the breach remedied elsewhere and pass any costs on to the supplier or (s18(2)(b)(i))
b. Reject the goods (s18(2)(b)(ii))

Edit: This is a no-judgement post, it is merely a help to wobblyas to read about his rights.

[Edbear]

What you may be too thick headed or thick skinned to realise is that this minor disagreement between customer and supplier was resolved because of the level headed and honest approach of the customer to the supplier and vice versa.
You reap what you sow and as has been widely posted elsewhere, you sir are an idiot.

Yeah, funny that. Get two honest and level-headed people together and things work out...

I found Brett fine, even though our purchase didn't work out it wasn't due to Brett not trying, just not the product we required at that time. Left me wishing there was something I could buy and I have recommended him to others since then with the note to self that next time I'm in the market for gear I'll check his site first.

As a businessman I have found that taking a small loss over a fairly minor dispute is an investment in your future. NZ is not big enough to be pedantic and hard-nosed in if one has a small business, yet the benefits of a bit of altruism can go a long way.

Small businesses don't usually have the kind of profit margins we'd like to make mistakes and allowances for and we do need to keep a tight reign on expenses, so to hear of Brett discounting prices and still backing up the cost is worthy of note.

[Quasievil]

Small businesses don't usually have the kind of profit margins we'd like to make mistakes and allowances for and we do need to keep a tight reign on expenses, so to hear of Brett discounting prices and still backing up the cost is worthy of note.

Thank you Edbear.

[pistonbroke]

Thanks Stickchick, this is the reputation we work at and have despite recent lynching attempts.

sounds like a Clint Eastwood story

[riffer]

Seems to me that some of the nicest hardworking and conscientious salesmen get an unwarranted hard time on this site.

pistonbroke you are indeed a jerk of the highest order.

[FROSTY:Me]

Am I reading wrong here folks or are some choosing to ignore posts.??
Ie The gear was discounted in recignition that there was an issue with the zip.

[pistonbroke]

Yeah, funny that. Get two honest and level-headed people together and things work out...

I found Brett fine, even though our purchase didn't work out it wasn't due to Brett not trying, just not the product we required at that time. Left me wishing there was something I could buy and I have recommended him to others since then with the note to self that next time I'm in the market for gear I'll check his site first.

As a businessman I have found that taking a small loss over a fairly minor dispute is an investment in your future. NZ is not big enough to be pedantic and hard-nosed in if one has a small business, yet the benefits of a bit of altruism can go a long way.

Small businesses don't usually have the kind of profit margins we'd like to make mistakes and allowances for and we do need to keep a tight reign on expenses, so to hear of Brett discounting prices and still backing up the cost is worthy of note.

Edbear, this approach (taking a small loss)was tried and rejected no matter how small the loss. That altruism would go along way was pointed out....even posted on the forum..................last seen heading down a black hole called PD .

if Mr Moto wants to clear this up feel free.

[FastBikeGear]

Am I reading wrong here folks or are some choosing to ignore posts.??
Ie The gear was discounted in recignition that there was an issue with the zip.

Yes you are reading wrong. The gear was not discounted in recognition that there was an issue with the zip or anything else. Bret did give me a small discount in order to make the sale.

[pistonbroke]

this story has more twists than a pig,s tail .

[325rocket]

pistonbroke you are indeed a jerk of the highest order.

he does seem a bit strange...

ive had a few dealings with these guys (the quasi's) and its always been good. as im a tight bastard i normally jump on the cheap sell out stuff. even though its about 50% of the normal price, the service is still 100%. no one gets it right all the time and people make mistakes. all public issues ive seen have always been sorted.

[Quasievil]

Seems to me that some of the nicest hardworking and conscientious salesmen get an unwarranted hard time on this site.

pistonbroke you are indeed a jerk of the highest order.

Thanks Riffer..........

[ynot slow]

Yes you are reading wrong. The gear was not discounted in recognition that there was an issue with the zip or anything else. Bret did give me a small discount in order to make the sale.

Maybe miss communication on both sides.The gear was discounted,and possibly you weren't advised why,most retailers do discount if it is marked,old stock etc,many reasons.Sometimes the customer isn't informed until a problem shows,or is advised but doesn't comprehend until a problem arises,then slanging begins over he did/didnot tell me of faults etc.

Have bought stuff off Quasi,was informed of defects as per adds,description and happy to buy after trying on,also bought sight unseen another items and goods as per description,no problems here.

[FastBikeGear]

Maybe miss communication on both sides.The gear was discounted,and possibly you weren't advised why,most retailers do discount if it is marked,old stock etc,many reasons.Sometimes the customer isn't informed until a problem shows,or is advised but doesn't comprehend until a problem arises,then slanging begins over he did/didnot tell me of faults etc.

Have bought stuff off Quasi,was informed of defects as per adds,description and happy to buy after trying on,also bought sight unseen another items and goods as per description,no problems here.

As soon as Brett realised that the zips went in different directions (Before I left his place) he said that he would get the zipped changed as part of the deal. The zip was changed but the replacement zip on the jacket was four inches shorter than the one on the pants. When I received the jacket I advised Bret that the new zip was four inches too short and he suggested that I pay to get it replaced with a zip the correct length and he would pay half the cost. He has now agreed (as per his earlier post) to pay the full cost.

[chanceyy]

great so another issue all sorted .. thread is closed

just on a personal level I two have had excellent service from Brett & Paula, and if I have any further requirements I will be back

[chanceyy]

Wobbly has asked me to add this final note the this thread.



I am delighted to confirm that Quasimoto has today fully refunded him the cost of getting the correct length zip fitted to the jacket and I am satisfied that Quasimoto has now fully met the obligations of the deal agreed upon at the time of purchase six months ago. Many thanks KB.