How long to fix a puncher?

**Gixxer** · 10th November 2003, 14:02

Hands up those who can tell me how long it should take to fix a puncher using a plug and not fixing it from the inside?

you know, the one caused by a little nail.

Let me tell you. 1 1/2 F*&KING hours.

'yeah come on down now, our guys can fix it for you right away'

'ok so you want the plug cause it is faster to fix? no worries'

1 and 1/2 F$%KING hours of my time wasted.

and why? Smoko time.

**wkid_one** · 10th November 2003, 14:32

I did mine on the side of the road in twenty minutes - including pumping the tyre up by hand.....it just took KiwiDan 45 minutes to realise I was no longer behind him and come back!!!

CycleTreads internally fixed mine in 30 minutes max.

**Gixxer** · 10th November 2003, 16:45

Yeh, I used all of my plugs from my kit, that is why I had to go to the shop. I will have to buy some more.

**Motu** · 10th November 2003, 17:09

We call those a string repair,while they are not illeagal - you will fail a WoF with one.They want you to strip the tyre from the wheel,remove any offending article,inspect the inside of the tyre,then repair from the inside,preferably using a ''mushroom'' patch - they go right through the tyre as a plug and also patch the inside.

To repair the tyre on the wheel should be less than 10mins - like a max of $15 for the repair.I presume you are also including removal and refitting of the wheel?

**Firefight** · 10th November 2003, 19:03

Kerry Davidson,, Next to Motormail in western springs, 10 mins
charged $ 20.00 which I was more than happy with, and free coffee, and heaps of bike mags to read while you wait.

firefight.

**Drunken Monkey** · 10th November 2003, 20:33

Steve at Leading Edge tyres repaired mine with a bung as a freebie on the provisor that I went back and replaced the old tyre with a new one form their shop when it wore out (ie before the next WOF check) - which I did

Got a good price on a pair of michellin pilot sports too.

Otherwise go to motomail - I have heard many good words of Kerry...

**Gixxer** · 11th November 2003, 09:24

Originally posted by Drunken Monkey
Steve at Leading Edge tyres

I have brought most of my tyres from Steve and normally go to Leading edge for repairs, but I was at work in CBD so had to go somewhere close.

Normally I would get the full repair from the inside done but I was in a hurry as I needed to get back to work, so opt for the quick fix, what a joke. and the string fix still cost me $15 and I do not think they would have removed the tyre.

that was at Mt Eden Motorcycles

**Drunken Monkey** · 11th November 2003, 09:38

Interesting...Well the more we share, the more we know I guess.

Thanks for the heads up. Haven't had any prob's at Mt Eden myself, but have heard a few bad things here and there. In saying that, I usually go to Colemans or another Suzuki specialist for anything more than minor work - although you would think any monkey could sort a tyre out!

**Gixxer** · 11th November 2003, 14:51

yes you would think that.

Mt Eden are normally pretty good and this is the first time I have had probs, then again I have never gone there for anything major, I go to spectrum.

I did have a friend who tooks his VFR there and said it came back worse then it went in.

I think like all things there are good days and bad days.

**Big Dog** · 11th November 2003, 16:21

Quite right but every one in a service industry should know by now that any business is only as good as that customers last visit!

**Big Dog** · 11th November 2003, 16:27

If that were my customer and they had expressed that time was more important than anything else, but my guys went on a lunch break in spite of the "while U wait" factor I would have refused payment from the customer and suggested that the staff member be docked the time for it.

You only get to make a first impression once.
Good = More business
Bad = Less business
Excellent = Job security.

I have refused to pay over less.

**Motu** · 11th November 2003, 17:49

Well,the guys are leagaly contracted to have breaks after certain time periods - what would OSH say if something happened (does with tyres) and found the offending person was 10 mins over their required break period? ooooh,bad news...don't go there!

I'm in a service industry - shit happens,I don't give a rats arse anymore - customers come a long second to my mental state and how my workers feel.Come to me for a puncture in my lunch break and I'll say come back later - give me a sob story and I'll say come back tomorrow.I've just put my WoF price up - I'm having fun when they say...but they only charge $25 down the road....well,you know where to go for a cheap WoF then eh?

I know the guys at Mt Eden - just bought a bike off Mike....they are motivated and like to please - go back and moan,they will be happy to help ease the pain....come to me for some old world charm