Mt Eden Motorcycles - Not going there again

[bogan]

Etiquette, if he wasnt able to have a satisfactory resolution first then maybe after that he had more justification in pulling the pin on a KB hand grenade. Now the whole business is tarred with one brush.

I would very much like to hear the dealers side of the story on the labor cost, the filter they can easily put down to a clerical error (regardless whether it was intentional or not we wouldn't know), can someone let them know about this thread?

[Robert Taylor]

I would very much like to hear the dealers side of the story on the labor cost, the filter they can easily put down to a clerical error (regardless whether it was intentional or not we wouldn't know), can someone let them know about this thread?

Thats exactly right. And I make no apology for saying that this shows a dark side of human nature, vindictiveness.

So..........Im really unhappy and havent gone about it in a decent way ( and there will be another side to the story, maybe it can be justified, maybe it cannot ) So, in spite that there may be a number of good people at Mt Eden doing a good job ( and who have dependents to feed ) Im going to broadcast it to all and sundry so I can ruin their business.

Bloody shameful

[nallac]

A very honest and dedicated Honda shop is right here in Warkworth.
I deal with them all the time, even when I had my Triumph.
The last time I needed thier services, they came and picked up my bike, fixed the puncture and charged me $30-35 for thier effort.
Theres a lot ot be said for small town dealerships.
On a good day, you can be up here in 40 mins.

Along with a good YaMaha shop just down the road ,$5 to fix my last puncture.
And good old Warkworth M/C's in town.

[p.dath]

where did that come from?

To be a biker dealer you need to be an LMVD, which means you fall under the Motor Vehicles Traders Register:
http://www.motortraders.med.govt.nz/cms
Part of the act, a legal requirement, is that every "vehicle" sold has to be given a 3 month warranty.

Ever notice how a lot of dealers advertise a 3 month warranty? It's not because they are being generous.

[kwaka_crasher]

Etiquette, if he wasnt able to have a satisfactory resolution first then maybe after that he had more justification in pulling the pin on a KB hand grenade. Now the whole business is tarred with one brush.

But seeking a resolution then hushing up about it doesn't help others avoid the trap or inform them to be wary. Mt Eden MC can still post their view on here for all to see how they handled it. Two sides and all that. Someone wise said that earlier.

Everyone always assumes the worst of dealers as if they are born on some alien planet.

Well, they are down there with Lawyers and Real Estate Agents until proven otherwise! Stereotypes don't just invent themselves, you know.

What a dog eat dog society it has become, in many people mindset they dont practice by a code of fairplay. The way this guy has gone about it belies that principle.

It certainly appears, on the surface, that Mt Eden MC don't adhere to any 'fair play' by charging 1.5hrs labour to change oil. But I will reserve my judgement until such time as they reply. Or don't reply. As I'm sure all reasonable people will do.

BTW the reason many aftermarket filters are cheaper is because very often they dont have the same amount of paper area, in some cases only 60% of oem. Then theres filtration size, relief valve opening pressure etc. Caveat emptor.

Perhaps in the case of a spin-on. But you can see the area on a cartridge type. Whether or not the filtration element is better or worse though is largely a matter of opinion, without actual tests, so I buy genuine. At least you can be relatively sure they're made to some specification.

[GOONR]

I've used Mt Eden motorcycles, never had a single issue with them, Full Stop.

[Robert Taylor]

But seeking a resolution then hushing up about it doesn't help others avoid the trap or inform them to be wary. Mt Eden MC can still post their view on here for all to see how they handled it. Two sides and all that. Someone wise said that earlier.



Well, they are down there with Lawyers and Real Estate Agents until proven otherwise! Stereotypes don't just invent themselves, you know.



It certainly appears, on the surface, that Mt Eden MC don't adhere to any 'fair play' by charging 1.5hrs labour to change oil. But I will reserve my judgement until such time as they reply. Or don't reply. As I'm sure all reasonable people will do.



Perhaps in the case of a spin-on. But you can see the area on a cartridge type. Whether or not the filtration element is better or worse though is largely a matter of opinion, without actual tests, so I buy genuine. At least you can be relatively sure they're made to some specification.

No one said anything about hushing it up as such , Im just saying there is a certain gentlemanly way of going about things before throwing ones toys out of the cot. Did the customer seek a conversation with the manager / owner?

The customer ( subject to the other side of the story ) might well have been wronged. But also the motorcycle dealer has been very wronged. Does that now equal a right or is it just a nasty vindictive power trip on the part of the customer?

Many years back when I worked for the then Yamaha distributors we went beyond opinion with oil filters. We purchased all the main aftermarket oil filters and had them all independently tested. The results were scary. ALWAYS USUALLY BETTER TO BUY OEM.

[Cayman911]

Your winding everyone up right? You seriously think you can buy 4l of the best [meaning synthetic] oil for $40? Please tell me where.

Who said anything about buying 4L? if you were buying 4L then you may aswell change it yourself.

the beauty of having it done at a shop is that you pay for what you use. what 1L?

come on. are you supporting the $150 oil change? or do you believe in the "Spend more get more" thing to the extreme

btw $40 for me including labour. and yes synthetic

[Ragingrob]

Assuming you haven't got any tools, then you probably haven't done it before. So you'd probably want a torque wrench for the sump plug and oil filter. You'll probably need an attachment to fit the torque wrench to the oil filter. You'll need some kind of drain tray for the oil. It makes it easier on some bikes if you have a funnel to poor the oil in. You'll need something to store the old oil in (big enough to hold many oil changes). You'll probably need a couple of screw drivers and sockets to remove enough bits of the bike to take the oil filter off.

So I think the number would be much closer to $200. But if you want to get an actual set of sockets, a set if screw drivers, then probably closer to $300. If you want a nice torque wrench and quality tools ...

A torque wrench? Just tighten it up with some feel.

Drain tray? A cut open bottle to store oil.

Funnel? Head to the kitchen.

Screw drivers + sockets = $20

I rest my case at the 20 bucks if you really wanted to. Hey, he's spent hundreds and looks to do so again and again, whatever he spends on tools will save him in the long run.

BTW... Who actually has zero tools? + no mates with tools?

[Mom]

Along with a good YaMaha shop just down the road ,$5 to fix my last puncture.
And good old Warkworth M/C's in town.

I still have his cable lube thingy, I must return. Yeah, you can not beat local service for sure! What they miss out on in being able to compete for tyres and riding gear, they more than make up for in service and help and support. Shop local folks. Use it, or lose it!

Pity the OP has taken the name and shame route without actually going to the shop to ask the simple and easy questions. Easy oversight to charge an oil filter on a service invoice. It is probably a template item. What else was involved in the service? How about a scan of the job card for our viewing pleasure. Failing that, how about thinking about this? If you dont want to pay the man for the service, do it yourself.

[Slyer]

I'd be too embarrassed to post this thread. Seriously you paid someone to change the oil? And it doesn't even have a filter?

1 tool required to change oil.
Step 1: Take off oil cap
Step 2: Crack open drain bolt with spanner till drained into icecream container
Step 3: Close drain bolt and wipe
Step 4: Top up with fresh oil till oil line
Step 5: Replace oil cap.

Seriously? The guy saw you coming a mile away. Act like you know what's involved and they wouldn't have tried to rip you off. Bike shops have to make money somehow.

[MaxCannon]

Buy a BMW
I've had nothing but impecable service from the guys at Experience BMW.
Pleasantly surprised that a 10,000KM was $50 cheaper than a Suzuki 6000km service (Colemans always did a sterling job with the Bandit too).
It included a loan bike for the day too, and it's only every 10,000km not every 6000

Mind you - the bike did cost 4 times what I paid for the Bandit.

[p.dath]

Who said anything about buying 4L? if you were buying 4L then you may aswell change it yourself.

the beauty of having it done at a shop is that you pay for what you use. what 1L?

come on. are you supporting the $150 oil change? or do you believe in the "Spend more get more" thing to the extreme

btw $40 for me including labour. and yes synthetic

I guess some bikes use more/less oil. Mine uses 3.3l for an oil change. I guess a very small engine might only use 1l.

[Headbanger]

Anyone should feel free to give an honest appraisal of any service or product they have paid for, Unless he has lied then no one has any moral grounds for trying to squash the thread, No matter if they are perched on a giant horse marching to the beat of a righteous drum and saying "What about the children, Think of the poor children"..

[jellywrestler]

I'd be too embarrassed to post this thread. Seriously you paid someone to change the oil? And it doesn't even have a filter?

1 tool required to change oil.
Step 1: Take off oil cap
Step 2: Crack open drain bolt with spanner till drained into icecream container
Step 3: Close drain bolt and wipe
Step 4: Top up with fresh oil till oil line
Step 5: Replace oil cap.

Seriously? The guy saw you coming a mile away. Act like you know what's involved and they wouldn't have tried to rip you off. Bike shops have to make money somehow.

step one, warm up bike so oil will flow out betterer