Mt Eden Motorcycles - Not going there again

**danchop** · 23rd March 2010, 07:38

werent the both bikes in for wofs too?thats $35-40 alone,and to take a bike in that the owner knows has no filter, for an oil change that requires one 14mm socket and a drain tray must mean your a white collar corporate with a large suv as a cage

**doc** · 23rd March 2010, 07:49

Originally Posted by tcpdump

I had to do the WOF and oil change
I could do it myself but I didn't have the proper tools.

Anybody can recommend an honest guy that can do simple maintenance on bikes (like oil change) at reasonable prices and maybe also Warrants of Fitness?

Thanks.

FFS !!! this has to be a wind up.

**SS90** · 23rd March 2010, 08:03

As has been said many time already, while on the surface 1.5 hours to change the oil does seem excessive, the manager of the shop must be able to justify it (It shouldn't be too hard)

Going on a public forum like this and condeming them is really bad form, you should have contacted the manager immediately you realised you weren't happy, that's what the managers job is in this situation.

**Smifffy** · 23rd March 2010, 08:26

Originally Posted by SS90

As has been said many time already, while on the surface 1.5 hours to change the oil does seem excessive, the manager of the shop must be able to justify it (It shouldn't be too hard)

Going on a public forum like this and condeming them is really bad form, you should have contacted the manager immediately you realised you weren't happy, that's what the managers job is in this situation.

The OP has also said many times that he isn't bothered about the labour charge. He hasn't condemned anyone, just reported that he had a bad experience and doesn't plan to go back. Plenty of businesses are now using the web to advertise, and have realised the power of the medium to get their message out. Consumers have a similar option.

The interesting thing to me will be if the OP has a similar experience at another 3 workshops will they also post in the same manner?

**Headbanger** · 23rd March 2010, 08:37

I find it interesting that some within the industry try and shut down legit honest discussion, and try and paint it as slanderous just for daring to exist.

I mean ffs, Think of the children?

**Swoop** · 23rd March 2010, 08:45

Originally Posted by tcpdump
I had to do the WOF and oil change
I could do it myself but I didn't have the proper tools.

Originally Posted by doc

FFS !!! this has to be a wind up.

Surely a scanner/photoshop + printer would take care of that!

**bogan** · 23rd March 2010, 08:45

Originally Posted by Smifffy

The OP has also said many times that he isn't bothered about the labour charge. He hasn't condemned anyone, just reported that he had a bad experience and doesn't plan to go back. Plenty of businesses are now using the web to advertise, and have realised the power of the medium to get their message out. Consumers have a similar option.

The interesting thing to me will be if the OP has a similar experience at another 3 workshops will they also post in the same manner?

If he wasn't bothered bout the labor charge, why tell everyone what it was? now a lot of people will think they overcharge on labor, and at $90 for an oil change it certainly sounds that way! Better to leave that bit out of his complain completely, or ask the staff why it was so high.

**dipshit** · 23rd March 2010, 08:56

Originally Posted by Headbanger

I find it interesting that some within the industry try and shut down legit honest discussion, and try and paint it as slanderous just for daring to exist.

The industry would have kittens if TV3's Target programme did a few episodes on bike workshops.

**Quasievil** · 23rd March 2010, 09:10

Originally Posted by dipshit

The industry would have kittens if TV3's Target programme did a few episodes on bike workshops.

Not as many if Target focussed on its customers

**dipshit** · 23rd March 2010, 09:16

Originally Posted by Quasievil

Not as many if Target focussed on its customers

Oh yes, those pesky, annoying, stupid clueless customers that keep walking into bike shops every day and annoy the staff.

**Crasherfromwayback** · 23rd March 2010, 09:16

Originally Posted by dipshit

The industry would have kittens if TV3's Target programme did a few episodes on bike workshops.

Long as we don't get sprung sniffing seats! Looks like we're about to see another panty sniffer in tonights episode!

**aprilia_RS250** · 23rd March 2010, 09:24

I do remember reading up on a mechanic in Wellington who used to take out the tyres from the car that's come in for a WOF, swap for ones with no tread, fail the cars WOF, call the customer and sell them a new set and then also additionally sell the customer's old set on Trade Me. Prick got caught by a farmer who thought it was very suspicious they needed a brand new set after having them for only 2 days. Always ask your mechanic that if they get close to the limit that YOU want to pay they call you up and they provide you with further diagnosis. This way there won't be any surprises, you can query costs immediately etc.

**vifferman** · 23rd March 2010, 09:25

Originally Posted by The Stranger

They can, but it's not legal.
You can't legally charge an hour and a half if it only took you 30 minutes.

Surely they can charge whatever they like? You either accept it and pay, or dispute it and negotiate, or pay up begrudgingly and don't go back.

**CookMySock** · 23rd March 2010, 09:42

Originally Posted by tcpdump

No, I didn't. It's unlikely that a complain will change anything. I know I shouldn't think like this but I gave up trying to change the world a while back.

You don't complain - you clarify.

There is always opportunity for misunderstanding, and if you think there might be - you have a responsibility to at least try and clear it up first.

Steve