Mt Eden Motorcycles - Not going there again

[Headbanger]

Well if one of your former posts on this thread is anything to go by you fit the customer profile that many dealers would prefer not to deal with. Too much inbuilt anger.

Lmfao.

Bush psychology.

It works best when administered over the internet.

[SixPackBack]

Agreed, and the customer was apologized to and the issue rectified on the spot. It was a genuine balls up by the employee and system used which he admitted.
Just a bit sad that the OP decided that this wasn't good enough and has decided to 'go national'

Needless to say that a lesson has been learnt

Call up "Jake the muss" give both the customer and employee the bash; ten page threads should never go unpunished.

[Headbanger]

He was of course referring to me as I have dared on many occassions to put forward my views, views that dont happen to agree with his. So be it.

My record of customer service stands on its own two feet and Im not afraid to have a point of view if I see something that I dont agree with.

Pffft, More melodrama.

When someone says they expect a timely reply to emails whether they be national or International and you spit back chicken little crap about ruining the industry, starving children and express the hope that I lose my income...well.

That crap is too stupid for words. Luckily your buttons are easy to press.

[Crasherfromwayback]

I'd like to say here and now that you guys (and 99% of the time it's guys not the gals) that have the knives out for the bike industry, really wanna have a look at yourselves. We (in the industry) make mistakes from time to time. Who doesn't? But to be hung out to dry...so the hangers on can have a go too? FFS. If you had a single girlfriend fuck around on you...would they all be tainted in your eyes forever??? Would you spit shit on 'hard done by' men only sites? Get a life man. So the original poster had an issue? That wasn't so good...and ok. but for the rest of you to climb aboard and go on and on and on and on and on about how the whole industry is full of ripoff merchants that don't know shit?

You guys really need to get laid or something man.

I'm sure Mt Eden Motorcycles will put it right, and I'm sure it was an honest mistake.Remember people...they do happen. Ask the truck driver that flattened our customers bikes today. That's why we have to take pictures too. If we didn't, next minute there'd be someone on here calling us liars. That WE damaged their bike, and that we're making far fetched stories to cover our asses. THAT is what this world is coming to. Via the internet. It's actually quite fucking sad. And so are some of you lot. And before you start about "so that's what you think about your customers "etc...that's bullshit. Because none of you are...or propably ever will be seeing as you hate the industry and the people that work in it so much.

But I don't survive in the industry as well as I do, or for as long as I have by lying, talking shit or stealing. It's just that some of you (normally the moaners) can't actually handle the facts, or like seeing a spade called just that. But I'm happy to tell it how I see it. I have more satisfied customers that way than sugar coating a load of fucking bollocks.

[Quasievil]

I tell you, this thread is a real eye opener. Finding out how those in the industry view their customers.
I wouldn't dare speak of my customers the way you guys do. If I did, I'd fully expect to have none.

Talk about a generalisation mate

, I'd be thankful of the open an honest feedback i.e. knowing how my customers felt, and working out what I could do to ensure this sort of shit didn't happen again.

And you would be comfortable for your business to have its bad points broadcasted to its specific target market, without any opportunity to resolve it like an adult in the first instance?

that I'm viewed with suspicion and disdain really doesn't make me want to use the services of those in the industry.

Thats silly Noel, common settle with the generalisations, most industries dont have such a highly public and specific forum available to bag them or critique their every move, good or bad

guess dealerships repairers etc are a license to print money and they don't really need or want customers.

Sheeesh

goodness for the Internet, I can buy my stuff from overseas and fit it myself.

Yes and you wont have any issues with that of course eh lol

p.s hope youre all good mate, might see you at the nationals this weekend eh

[SixPackBack]

I'd like to say here and now that you guys (and 99% of the time it's guys not the gals) that have the knives out for the bike industry, really wanna have a look at yourselves. We (in the industry) make mistakes from time to time. Who doesn't? But to be hung out to dry...so the hangers on can have a go too? FFS. If you had a single girlfriend fuck around on you...would they all be tainted in your eyes forever??? Would you spit shit on 'hard done by' men only sites? Get a life man. So the original poster had an issue? That wasn't so good...and ok. but for the rest of you to climb aboard and go on and on and on and on and on about how the whole industry is full of ripoff merchants that don't know shit?

You guys really need to get laid or something man.

I'm sure Mt Eden Motorcycles will put it right, and I'm sure it was an honest mistake.Remember people...they do happen. Ask the truck driver that flattened our customers bikes today. That's why we have to take pictures too. If we didn't, next minute there'd be someone on here calling us liars. That WE damaged their bike, and that we're making far fetched stories to cover our asses. THAT is what this world is coming to. Via the internet. It's actually quite fucking sad. And so are some of you lot. And before you start about "so that's what you think about your customers "etc...that's bullshit. Because none of you are...or propably ever will be seeing as you hate the industry and the people that work in it so much.

But I don't survive in the industry as well as I do, or for as long as I have by lying, talking shit or stealing. It's just that some of you (normally the moaners) can't actually handle the facts, or like seeing a spade called just that. But I'm happy to tell it how I see it. I have more satisfied customers that way than sugar coating a load of fucking bollocks.

The workshop guys at Mt Eden can organise that for yers; $150 for a full service

[weekendwarrior]

And you would be comfortable for your business to have its bad points broadcasted to its specific target market, without any opportunity to resolve it like an adult in the first instance?

I don't think you would be happy to have your bad points broadcast to your target market without the opportunity to resolve it..... But hang on, they were given the opportunity to resolve it, and did so on the spot, thats double nasty to slag them off I say.
I have had several oil and filter changes done by loads of shops, and found they all varried on price, some even charged me for shit they didn't do also, I am very happy with the one I am currently dealing with. If you felt ripped off by the tiny $10 mistake, (that they sorted) move on. The non return of your business to them is more of a loss than a national slag off on the net.

[Crasherfromwayback]

The workshop guys at Mt Eden can organise that for yers; $150 for a full service

Sounds like they use good quality lube too! Beeeeeeeaudy!

[nodrog:Me]

......................... I'm sure Mt Eden Motorcycles will put it right................

they did, on the spot, as the guy said in the first post, hence my confusion as to what this threads point actually is?

[Korumba]

Agreed, and the customer was apologized to and the issue rectified on the spot. It was a genuine balls up by the employee and system used which he admitted.
Just a bit sad that the OP decided that this wasn't good enough and has decided to 'go national'

Needless to say that a lesson has been learnt

Thank god, now all they need to do is teach Chris to make a coffee in under 1.5hr,
I had the espresso that was free …. no way was I paying $10.00 for the Filter coffee!

[motor_mayhem]

I'd like to say here and now that you guys (and 99% of the time it's guys not the gals) that have the knives out for the bike industry, really wanna have a look at yourselves. We (in the industry) make mistakes from time to time. Who doesn't? But to be hung out to dry...so the hangers on can have a go too? FFS. If you had a single girlfriend fuck around on you...would they all be tainted in your eyes forever??? Would you spit shit on 'hard done by' men only sites? Get a life man. So the original poster had an issue? That wasn't so good...and ok. but for the rest of you to climb aboard and go on and on and on and on and on about how the whole industry is full of ripoff merchants that don't know shit?

You guys really need to get laid or something man.

I'm sure Mt Eden Motorcycles will put it right, and I'm sure it was an honest mistake.Remember people...they do happen. Ask the truck driver that flattened our customers bikes today. That's why we have to take pictures too. If we didn't, next minute there'd be someone on here calling us liars. That WE damaged their bike, and that we're making far fetched stories to cover our asses. THAT is what this world is coming to. Via the internet. It's actually quite fucking sad. And so are some of you lot. And before you start about "so that's what you think about your customers "etc...that's bullshit. Because none of you are...or propably ever will be seeing as you hate the industry and the people that work in it so much.

But I don't survive in the industry as well as I do, or for as long as I have by lying, talking shit or stealing. It's just that some of you (normally the moaners) can't actually handle the facts, or like seeing a spade called just that. But I'm happy to tell it how I see it. I have more satisfied customers that way than sugar coating a load of fucking bollocks.

I have no doubt that there are plenty of witch hunts go on this channel. And plenty of unfounded accusations. But there are some well grounded ones and unfortunately like the bulk of bikers who get tarnished by the disagreeable deeds of a few, so do the bike shops.

[weekendwarrior]

Thank god, now all they need to do is teach Chris to make a coffee in under 1.5hr,
I had the espresso that was free …. no way was I paying $10.00 for the Filter coffee!

LMFTO Thats laugh my fuckin tits off

[Headbanger]

FFS. If you had a single girlfriend fuck around on you...would they all be tainted in your eyes forever??? .

Bitches

[Crasherfromwayback]

I have no doubt that there are plenty of witch hunts go on this channel. And plenty of unfounded accusations. But there are some well grounded ones and unfortunately like the bulk of bikers who get tarnished by the disagreeable deeds of a few, so do the bike shops.

Aye. And the bikers that get tarnished by the said deeds of the few sure do squeal. Yet when we in the industry do likewise...we're labeled up themselves wanna be demi gods that look down on our customers? Work that out. The simple fact of the matter is...and I'm going to tell it like it is...we get lied to a shitload more than the customer does. You don't have to (and shouldn't have to either) put up with it. But we do.

[sidecar bob]

A former & now deceased business partner of mine that never faltered when it came to calling a spade a fucking spade once told me, if a person tells you, "im never shopping here again", the correct answer is, "Do you promise"?