Mt Eden Motorcycles - Not going there again

[sidecar bob]

Its hilarious when a bloke buys all the stuff on the net to do the head gasket on his Beemer mainly because he couldnt stand the thought of leaving me to do my job in peace, & when the head is removed it is discovered that he ordered bits for a cast iron block engine & his is alloy block.
He gets to keep all his imported parts & i get to sell him the right ones too because the car needs to be running again immediately.
What an awesome saving
You would be surprised how often that sort of thing happens.

[MarkH]

Its hilarious when a bloke buys all the stuff on the net to do the head gasket on his Beemer mainly because he couldnt stand the thought of leaving me to do my job in peace, & when the head is removed it is discovered that he ordered bits for a cast iron block engine & his is alloy block.
He gets to keep all his imported parts & i get to sell him the right ones too because the car needs to be running again immediately.
What an awesome saving
You would be surprised how often that sort of thing happens.

So, how is it a bad thing for the customer to provide the parts then? You get to make good money and get one hell of a good laugh out of it too! I would be pissing myself laughing if I was in your situation - someone else would have to ring the customer to explain the problem because I wouldn't be able to stop laughing.

[BoristheBiter]

So, how is it a bad thing for the customer to provide the parts then? You get to make good money and get one hell of a good laugh out of it too! I would be pissing myself laughing if I was in your situation - someone else would have to ring the customer to explain the problem because I wouldn't be able to stop laughing.

The best one is when they are like "does the round thing go next to the square thing". I just say i don't quite get that you should bring it in and we'll fix it for you.

[MarkH]

The best one is when they are like "does the round thing go next to the square thing". I just say i don't quite get that you should bring it in and we'll fix it for you.

That's a subtle clue that the person you are talking to shouldn't be doing their own servicing.

[BoristheBiter]

That's a subtle clue that the person you are talking to shouldn't be doing their own servicing.

Doesn't stop them now does it?

[bogan]

Its hilarious when a bloke buys all the stuff on the net to do the head gasket on his Beemer mainly because he couldnt stand the thought of leaving me to do my job in peace, & when the head is removed it is discovered that he ordered bits for a cast iron block engine & his is alloy block.
He gets to keep all his imported parts & i get to sell him the right ones too because the car needs to be running again immediately.
What an awesome saving
You would be surprised how often that sort of thing happens.

Tis the kiwi DIY attitude, surely we've all been there in some form or another (most of us not with a beemer though!), I'll bet all have learned from such cock-ups and and now better DIY'rs cos of it, and you get the original job plus a laugh, tis a all win situation.

[FROSTY:Me]

Guys n gals I'm in an industry where its FACT that customers regularly tell lies to us. -(In fact more often than not)
That simple fact doesn't change regardless of the attitude I have towards them or the respect I treat them with.
Unfortunately bike sales are very closely related industry wise.
It isn't about having a bad attitude its about accepting the fact and carrying on.

[Headbanger]

Yep, People forget it is the mostly the parts that you make the money on.

They forget?, They don't know, they don't care, and how a company structures their prices is not their concern nor any of their business.

I think its excellent if someone is so busy they can turn away peoples money, I just hope they are actually refusing these customers and not just calling them fuckwits on the internet.

I'd suggest shops that are that way inclined put up a prominent sign saying they only fit parts they retail, That will clear up any confusion, Those pesky customers can take their money elsewhere without having the misfortune to have to talk to the staff.

It would certainly save me wasting time on a company that didn't want my money.

[SS90]

Perhaps because the once proud RNZAF we had was amputated of several limbs to suit the stupid pacifist ideals of that very ugly bitch we had running the country for 9 long years....

I don't know about that Robert, with a Father and Mother in the airforce, I was privvy to just how old our aircraft where, I can remember way back to when we got the first 2 Aeromachi, which was at the same time they began to close Wigram, Ohakea was a wasteland already.

I think they got 16 more Aeromachi (the more they got, the more personel they ejected)

God, the Strikemasters and Skyhawkes where ex Korean war!

When did we get them....1975?

The simply started falling out of the sky!

NZ just does not have the budget to have a comprehensive military, anymore than NZ can sustain a massive motorcycle industry.

We need a coast guard.

As my Father told me 15 years ago...give the Army a million dollars, they buy a tank, give the airforce the same, they buy a propeller.

Military budgets only work when you have a national industry to support it (like America), the trillion dollar budget gets spent on American manufacturing (Tanks, aircraft, guns), the money stays in the country (before being "dropped off" in Iraq.)

[jonbuoy]

Guys n gals I'm in an industry where its FACT that customers regularly tell lies to us. -(In fact more often than not)
That simple fact doesn't change regardless of the attitude I have towards them or the respect I treat them with.
Unfortunately bike sales are very closely related industry wise.
It isn't about having a bad attitude its about accepting the fact and carrying on.

I think its pretty much a fact of any industry or workplace, from the service counter at the local new world to the Prime Minister, we all have to deal with it. People shouldn't be bitching on KB unless they've been shafted by the local dealership and its a last resort to warn others. Equally so the dealers bitching about pain in the arse customers - we all work for someone even if your self employed - customers are still technically your employer, without them your on the dole - in this economic climate I would be careful what you wish for.

[Indiana_Jones]

Oh fuck me, there's more?

-Indy

[mnkyboy]

Oh fuck me

Only if you ask nicely

there's more?

KB is like an infomercial: "but wait I know there's more"

[lankyman]

You could have brought the "proper tools" for much less than $150

[Indiana_Jones]

Only if you ask nicely

I'll kiss it if you do.....

KB is like an infomercial: "but wait I know there's more"

OMG no way?! tell me more!

-Indy

[sefer]

Wow, can't believe I actually read through all 20 odd pages of drivel.

Simple sum-up:

Customer spotted an error and brought it to the stores attention. Store clearly didn't resolve it to the customers satisfaction (or else they wouldn't be needing to vent about it).

Now perhaps the store should be taking this as an opportunity to improve their customer service (which clearly for some reason isn't up to scratch in this case), rather than bitch about how the the customer should have "balls" and front up to the manager (why should they have to?) , or how it's so hard dealing with all these customers who want to give them money.