Am I being unreasonable?

[Headbanger]

I attended a training course on dec 16, met the criteria (because the only way to fail is to not turn up) and was awarded the unit standards.

I have received the certification from the training orginisation to say I passed yet the units have never been registered with the NZQA so in my mind the bit of paper is worthless. Its like getting a drivers license without anyone ever entering it into the system.

The other issue is that these credits get consolidated into a real qualification when you reach a certain level, this can't happen when the bastards aren't registering them.

A couple of years back when I created a student account at the NZQA I discovered that much of the training I had done in the years before had never been registered (and when I contacted these training providers they refused to register due to the amount of time that had passed), So I encourage everyone to have a look at the NZQA site and see if their training has been recorded. Its a matter for concern.

Anyway, Back to the current situation, I have sent off 5 or 6 emails asking about the status of the credits earned in Dec, I was pretty much ignored apart from a single email telling me they would look into it and get back to me.

No one ever got back to me.

A couple of days ago I wrote them another email stating I was going to lay a complaint with the NZQA (I have no idea if they would give a damn) and finally received a response.

They informed me that I was being unreasonable, Queried why I would even want my credits registered in an unreasonable time ( I mean ffs ) Informed that there is no delay, and btw it maybe 6 more months before they are registered, and that...wait for it, It has nothing to do with them and isn't there problem.

In fact, there is no problem except I'm complaining.

However because I'm being so unreasonable they will query if the process can be fast tracked. Its too fucking late to fast track it fuckballs.

**Bangs head against wall**

One of the worst things about this country is not the crap service we get, But that these fuckers insist its actually great service.

[Swoop]

Was the training organisation a PTE (Private Training Establishment) or part of the mainstream education system (university, polytech)?

[Leviticus]

I think that's just typical of the laid back attitude of a lot of NZ business and organisations. Personally I find it an unprofessional attitude and frustrating having to deal with any of these muppets, having had to get my UK qualifications converted into NZQA standards caused anal leakage on many occasions.

I hear you brother

[oldrider]

Of course you are being unreasonable, they are right and taxpayers are funding them, how can they be wrong? Shame on you!

[martybabe]

one of the worst things about this country is not the crap service we get, But that these fuckers insist its actually great service.

100% agree with you mate, my particular gripe is with INZ but boy can I relate, it seems beyond their comprehension that they may actually be in the wrong, at all, ever.

No you are not being unreasonable but I can guarantee they see you as being just that, six months to register FFS, they could re- write war and peace in Swahili in that time. I am so over bureaucratic numpties.

[Headbanger]

Was the training organisation a PTE (Private Training Establishment) or part of the mainstream education system (university, polytech)?

Both.

The company that runs the courses then hands it over to a Polytech to register the credits.

Thats how they can state it has nothing to do with them, even though they advertised and ran the courses and are the only contact. Hell, its in their course information that the credits get registered.

Damn, I'm stressed.

I have spent two years working towards a specific qualification, These credits are all that I need to reach that threshold and the fuckers are fucking me around, Now I'm unemployed, Looking for work and the cunts have made it so I'm still have no qualification.

Fuckity fuck fuck.


Fuck

Fuck fuck

Fuck

[Swoop]

Both.

The company that runs the courses then hands it over to a Polytech to register the credits.

Ok.
Formal letter to the company that did the training, saying "not happy".
Direct contact with the academic registry of the polytech concerned (Taranaki?) asking what the agreement is with XYZ company and the credit recognition process with them.
The polytech will have a vested interest here, since they claim government funding based on learning "successes" so shouldn't normally bugger around with doing this.

Plan B: Formal complaints to the Commerce Commission (misleading advertising) and also to NZQA (polytech operating under their systems who are failing to comply with the requirements to process results in a timely manner).

[Ronin]

I would go to NZQA. If your qualification is dependant on those credits being registered then your well and truely fucked until they are.

You could also drop Paula Bennett a line and mention you will end up on her benifit if it's not sorted lol.

[slofox]

"Am I being unreasonable? "

No. Have at them. Bastards!

[Smifffy]

I assume that you (or your employer at the time) chose this particular course/training provider specifically beacause NZQA credits were on offer. Therefore it is not unreasonable to expect that the credits would be added to the record of learning within 30 working days of completion of the course. Even allowing for the limited number of working days that the training establishment puts in, I would expect it to to be sorted by now. Even if the training provider had said that they had forwarded the relevant info on to the next link in the chain on such and such a date would have been helpful.

Maybe you could do the Tiger Beer thing and threaten to FW their email to every HR/training organiser in your industry? Bwahahaha

Seriously, a call to someone in your ITO might help.

[Bounce001]

I attended a training course on dec 16, met the criteria (because the only way to fail is to not turn up) and was awarded the unit standards.

I have received the certification from the training orginisation to say I passed yet the units have never been registered with the NZQA so in my mind the bit of paper is worthless. Its like getting a drivers license without anyone ever entering it into the system.

The other issue is that these credits get consolidated into a real qualification when you reach a certain level, this can't happen when the bastards aren't registering them.

A couple of years back when I created a student account at the NZQA I discovered that much of the training I had done in the years before had never been registered (and when I contacted these training providers they refused to register due to the amount of time that had passed), So I encourage everyone to have a look at the NZQA site and see if their training has been recorded. Its a matter for concern.

Anyway, Back to the current situation, I have sent off 5 or 6 emails asking about the status of the credits earned in Dec, I was pretty much ignored apart from a single email telling me they would look into it and get back to me.

No one ever got back to me.

A couple of days ago I wrote them another email stating I was going to lay a complaint with the NZQA (I have no idea if they would give a damn) and finally received a response.

They informed me that I was being unreasonable, Queried why I would even want my credits registered in an unreasonable time ( I mean ffs ) Informed that there is no delay, and btw it maybe 6 more months before they are registered, and that...wait for it, It has nothing to do with them and isn't there problem.

In fact, there is no problem except I'm complaining.

However because I'm being so unreasonable they will query if the process can be fast tracked. Its too fucking late to fast track it fuckballs.

**Bangs head against wall**

One of the worst things about this country is not the crap service we get, But that these fuckers insist its actually great service.

NO you ar enot being unreasonable.

I work for a PTE and this is a totally unreasonable amount of time to wait. I would go and see them personally and also lodge a formal complaint with NZQA and also TEC (Tertiary Education Commision). It is up to the organisation that gave you your certificate to register you credits. Who were you dealing with in the orgainsation? If not already, go straight to the manager with your complaint. Take copies of your emails and replies. Also send these with your complaint to NZQA and TEC.

They have been telling you a load of crap that it may take longer than 6 months to register them and it isn't anything to do with them. It is totally up to them. Maybe it was like this 10 years ago but not now.

As a tutor I send the evidence of units/credits to our head office. Head office put the credits through to NZQA and this process take about 2 weeks max. As I say, they are talking crpa and trying to fob you off.

NZQA and TEC would be interested in your complaint as there are many dodgy PTE's and other training organisations out there and they are the ones who fuck it up for the rest of us.

Good luck. If you want to know more about the complaints process for NZQA and TEC pm me.

[CookMySock]

Make the complaint. Don't argue with them. If NZQA gives you the finger then take it upstairs.

Steve

[Ronin]

Make the complaint. Don't argue with them. If NZQA gives you the finger then take it upstairs.

Steve

Nah, International is the way to go.

[avgas]

NZQA have always been a joke.
I personally could not give a fuck if my stuff has been registered with them. If anyone asks me about my credits I will get them to ask me a question about what I learnt......on the spot then and there.
If I don't know it, I obviously should not or did not attend the course.

[Headbanger]

Thanks for all the input people, Much appreciated.

I tend to get pissed off about shit, go in all guns blazing, fuck shit up, burn a few bridges, upset a few people, and then realise I may have been slightly in the wrong,and there were far better ways to proceed.

Anyway, I received a reply from the NZQA today advising me that under the criteria for continuing accreditation a PTE is required to report learner achievement to NZQA as soon as practicable after assessment has taken place. There is more but I'd consider it confidential but its prompted me to start the formal complaints procedure.

The credits have now been registered but....fuck em.