Vodafone pirates.

[p.dath]

The fact he is discussing bandwidth in the "10's of gigs" I seriously doubt he is talking about Mobile broadband. more likely a dsl offering Vodafone supply (reselling Telecom Wholesale?).

Readign his post it sounds like he had been getting a total of 70gb Full Speed, and 10gb Reduced speed, whilst paying for 80gb full speed (40gb on the plan, and another 40gb on his double up). The reduced speed data is free normally, so it shouldn't be included in the 80gb data he has payed for.

Ahh yes, I didn't read it with the same understanding. I think you are correct.

[Mudfart]

Yes, TelstraClear do exactly the same. "You have reached 80% of your monthly amount".

Quite easy to comprehend, really.

I double my data every month, and have only ever received one email with the same message.... yes very easy to comprehend.
However the issue was, that I (we) were not getting high speed for the costs being incurred.

[Mudfart]

And you're whining today because.......???

Its rant n rave, and I wish to satisfy my curiosity.
Pls start a whine thread admins, I think we need one.

[Mudfart]

well I've been with everyone.
I was with telecom back in the early days when everyone had unlimited Gig at a set cost.
They sent out a letter saying they had an exciting new pricing plan, which is what they have today, data caps with comparible pricing.
They also had introduced the "if you over your monthly data allowance" scenario, ie BIG charges for every megabyte, which was really expensive. I think back then it was $2 a meg or summin.
I rang them up and told them this was breaching my contract I had, and they left me on the old plan!.
A guy at work received a monthly bill for $5000.....I told him, but he didnt want to know, i guess.
I know one guy who says he is still on the old plan with unlimited Gig for something like $30 a month, but hes full of shit most of the time.
They get you when you move house.

[Mudfart]

I am with Slingshot...have been with telescum before and did not like them. When I run out of data I buy a data block which also can be carried over to the next month....wont change from slingshot...am more than happy with them

yeah Ive heard that slingshot have started offering this, I used to be with them, and this a fairer deal. Vodafone will cancel any outstanding Gig left on your account, and you have to start again. Perhaps this breaches some form of consumer rights?.
Although in pursuit of "said rights" in the past, I have found there to be .....none.

[sosman]

Quote Originally Posted by Mully
And you're whining today because.......???

Its rant n rave, and I wish to satisfy my curiosity.
Pls start a whine thread admins, I think we need one.

nice!

[avgas]

They have responded

"Thank you for your email.

Thanks for the link to the thread concerning the double your data option on our broadband plans. I understand that these types of forums provide a space for people to comment and 'vent' their frustrations and freedom of speech - that's perfectly fine. However, if they want a solution or for someone from Vodafone to look into it further for them if they are most welcome to post their comments on the Vodafone forum, see http://forum.vodafone.co.nz/. Here, they'll get first hand assistance from Vodafone staff. Or they can contact us via email or phone 0800 438 448.

Kind regards,

Elisabeth A | Email Specialist
Vodafone fixed line & Broadband Team"

[avgas]

Also for another note. Look at the terms
You are 'doubling your data', not 'adding more'
2 x 10 = 20 gb. If you pass 20gb you will be capped. e.g. 10+2+X = 2 x 10gb = 20gb.
Unlike adding data 10 + 10 = 20, or 10+2+10 = 22gb

Who need fine print when its in big bold letters.

[Mudfart]

Also for another note. Look at the terms
You are 'doubling your data', not 'adding more'
2 x 10 = 20 gb. If you pass 20gb you will be capped. e.g. 10+2+X = 2 x 10gb = 20gb.
Unlike adding data 10 + 10 = 20, or 10+2+10 = 22gb

Who need fine print when its in big bold letters.

if they weren't doing it wrong, how come they have fixed it?

[Mudfart]

coming up on target channel 3 tuesday night next week, is a story of people who are getting "unknowingly" charged several $000 for broadband in some "surprise" billings. will be an interesting watch, and will confirm the story about the work collegue.

[Dave Lobster]

coming up on target channel 3 tuesday night next week, is a story of people who are getting "unknowingly" charged several $000 for broadband in some "surprise" billings. will be an interesting watch, and will confirm the story about the work collegue.

Likely to also confirm that customers don't read the information that they're given. And that some people should be kept away from any form of technology.