Customer service? Is it voluntary, or do we have to fight for it?

[imdying]

As a customer you should never have been put in that position.

I have had that whilst working, and occasionally have been pissed enough with customer 2 that whatever they're looking for is "unavailable" or "out of stock".

[Mom]

This happens all too often. Fight for it is my stance. I would be sorely rempted to ring the tyre shop on Monday morning and talk to the owner/operator and tell them exactly what happened. Sounds to me if the bloke serving you needs some serious taining on how to deal with wankers like the one that attempted to intrude on your conversation.

[Crasherfromwayback]

The sales person should politely but firmly told customer 'B' "Sorry, I'm with someone right now, but I'll see what I can do for you just as soon as I'm done dealing with them".

You should've just walked out!

[davereid]

This tiny town has 4 tyre shops... so they all try very hard to look after customers. But there are still plenty of examples of poor sales work. The one I hate the most is stores with (usually) young female staff, who are all chatting, preening and texting while the customer waits and waits and waits...

Good on you for stepping back to the front !

[wickle]

The salesperson needs to be stronger deal with each customer in rotation.
Phone rings while serving customer, tyr to annoy if cant and ok to answer, Company name then ,"please hold"
Txing while at work , (written into company policy) a NO,NO,.. after 1st warning, taken of staff and dropped in safe ,staff gets it back when safe opened by office person(usually the next daY)
If staff are too busy to answer my request or show me where item is , I walk out!

[monkeymcbean]

Yes its all about crowd control, this should be part of the shop assistants training, as people are aware of who is being served and there surrounds of who is infront of them etc, its cheeky and ignorant to push in, and could trun nasty like 'customer rage' if people are left to assert there position in line of being served.

[Woodman]

If staff are too busy to answer my request or show me where item is , I walk out!

I hear ya, but with so called productivity experts becoming more common, staff numbers are reducing quite a lot. I suggest you be a teeny weeny bit more patient otherwise you are never going to get anything, and to be honest the time it takes you to find another outlet and go through the same process you are really better off waiting a bit.
Remember that on average a waiting customer thinks they are waiting 6 times longer than they actually are.

[paturoa]

lol - good on you. The planet is full of rude people they will continue to be that way unless we tell them to fuck off.

On second thoughts, us telling them to fuck off wont make any difference, they'll just continue.

A few weeks back, I went into the local small supervalue store and there was one checkout operating and I was 2nd in the queue. This guy came wanderrring up to the front of the queue with a pack of biscuits and wanted to jump the queue. The woman on the checkout told him to go back to the back of the line. He stood his ground and argued that he was late for work and had the right change. Myself and the guy behind me started making semi-jokes to each other like. "Well I made sure that I got out of bed early enough today - did you?" and "I'm sure I've got the right change too, shall I go to the front of the queue?" There was a woman behind the other guy that started laughing. The checkout woman stood her ground and the a'hole left the store without his biscuits. She then genuinely appologised to us for the a'hole guy. I muttered something along the lines of not accepting her appology cos she didn't have to etc.