Anyone here work for slingshot?

**cowpoos** · 17th February 2011, 20:02

If you work for slingshot can ya contact me please?

cowpoos@xtra.co.nz or PM me.

Cheers

**cowpoos** · 18th February 2011, 17:18

bump*****************************************

**Mom** · 18th February 2011, 17:20

Why? And will you be at Paeroa?

**cowpoos** · 19th February 2011, 08:46

Originally Posted by Mom

Why? And will you be at Paeroa?

because we used to get 2.5 mbps now I get .03mbps [for last 4 weeks-ish] and can't download a full youtube video without being bumped. and after blaming our router and gear a well qualified geek came around and within 5mins said your bandwidth is being throttled by the company...and they say no no...we would never do that...

Nope to Pie rower...wish I could though!

**Mom** · 19th February 2011, 08:52

Originally Posted by cowpoos

blah...blah...blah...blah...
Nope to Pie rower...wish I could though!

Bummer about Sunday, good luck with the rest

**cowpoos** · 19th February 2011, 09:25

Originally Posted by Mom

Bummer about Sunday, good luck with the rest

Is there some irony that a few minutes after having my wee whing....my broadband is suddenly a million times faster than what it was for last few weeks??

without saying any of my details online??? WTF??

**Mom** · 19th February 2011, 09:30

Originally Posted by cowpoos

Is there some irony that a few minutes after having my wee whing....my broadband is suddenly a million times faster than what it was for last few weeks??

without saying any of my details online??? WTF??

Magic

**Gremlin** · 19th February 2011, 10:15

For future note, check what the modem's sync rate is, as it tells what the line is capable of.

It's possible there was a fault with the line, exchange, port on the exchange, issue with routing in back end of slingshot's network etc.

Only some of those get "magically" fixed without a tech being called out.

**cowpoos** · 19th February 2011, 10:17

Originally Posted by Gremlin

For future note, check what the modem's sync rate is, as it tells what the line is capable of.

It's possible there was a fault with the line, exchange, port on the exchange, issue with routing in back end of slingshot's network etc.

Only some of those get "magically" fixed without a tech being called out.

where how do I check this sync rate on the modem?

**Buyasta** · 19th February 2011, 10:21

Originally Posted by cowpoos

where how do I check this sync rate on the modem?

Your modem should have a status page that shows information like sync rates, SNR margin, up/down CRC errors, etc.
It'll be labelled as sync rate, or line speed, or something along those lines, and you'll have two of them - one for the upstream and one for the downstream.

I'm assuming you do know how to access your modems web interface.. if not, you need to find the ip of your modem, enter that into the address bar of your web browser, and then log in - if you haven't changed the password, the login is probably admin/admin.
The ip will probably be 192.168.1.1, but if that isn't the case, you can find the ip by pressing the windows key and r at the same time, then typing in "cmd" and hitting enter, if you then type "ipconfig" into the window that pops up, you should see your connection info, including your gateway, a line like this: "Default Gateway . . . . . . . . . : 192.168.0.1".. that ip address will be your modem.

**cowpoos** · 19th February 2011, 10:27

Originally Posted by Buyasta

Your modem should have a status page that shows information like sync rates, SNR margin, up/down CRC errors, etc.
It'll be labelled as sync rate, or line speed, or something along those lines, and you'll have two of them - one for the upstream and one for the downstream.

I'm assuming you do know how to access your modems web interface.. if not, you need to find the ip of your modem, enter that into the address bar of your web browser, and then log in - if you haven't changed the password, the login is probably admin/admin.
The ip will probably be 192.168.1.1, but if that isn't the case, you can find the ip by pressing the windows key and r at the same time, then typing in "cmd" and hitting enter, if you then type "ipconfig" into the window that pops up, you should see your connection info, including your gateway, a line like this: "Default Gateway . . . . . . . . . : 192.168.0.1".. that ip address will be your modem.

oooooooookay I'll give it a crack and report back

**cowpoos** · 19th February 2011, 10:32

Originally Posted by Buyasta

Your modem should have a status page that shows information like sync rates, SNR margin, up/down CRC errors, etc.
It'll be labelled as sync rate, or line speed, or something along those lines, and you'll have two of them - one for the upstream and one for the downstream.

I'm assuming you do know how to access your modems web interface.. if not, you need to find the ip of your modem, enter that into the address bar of your web browser, and then log in - if you haven't changed the password, the login is probably admin/admin.
The ip will probably be 192.168.1.1, but if that isn't the case, you can find the ip by pressing the windows key and r at the same time, then typing in "cmd" and hitting enter, if you then type "ipconfig" into the window that pops up, you should see your connection info, including your gateway, a line like this: "Default Gateway . . . . . . . . . : 192.168.0.1".. that ip address will be your modem.

System Up Time 00:02:28:59
ADSL Speed (DS/US) 4544/800 Kbps
LAN IP Address 192.168.1.1
Default Gateway 202.180.81.32
Primary DNS server 202.180.64.10
Secondary DNS server 202.180.64.11

Firmware Version 3.30j
Boot Loader Version 1.0.37-0.6.8
ADSL Driver Version A2pB021g.d19b
Wireless Driver Version 3.91.41.0 (Wireless is enabled)
Wireless BSSID 00:1B:9E:60:18:C4
Ethernet MAC Address 00:1B:9E:60:18:C1
USB MAC Address 00:1B:9E:60:18:C2
Memory Size 4MB Flash / 16MB SDRAM

something to do with this stuff??

**cowpoos** · 19th February 2011, 10:36

Originally Posted by cowpoos

System Up Time 00:02:28:59
ADSL Speed (DS/US) 4544/800 Kbps
LAN IP Address 192.168.1.1
Default Gateway 202.180.81.32
Primary DNS server 202.180.64.10
Secondary DNS server 202.180.64.11

Firmware Version 3.30j
Boot Loader Version 1.0.37-0.6.8
ADSL Driver Version A2pB021g.d19b
Wireless Driver Version 3.91.41.0 (Wireless is enabled)
Wireless BSSID 00:1B:9E:60:18:C4
Ethernet MAC Address 00:1B:9E:60:18:C1
USB MAC Address 00:1B:9E:60:18:C2
Memory Size 4MB Flash / 16MB SDRAM

something to do with this stuff??

or this stuff??

Line Mode G.DMT Line State Show Time
Latency Type Fast Line Up Time 00:01:26:13
Line Coding Trellis On Line Up Count 3

Statistics Downstream Upstream
Line Rate 4544 Kbps 800 Kbps
Attainable Line Rate 4576 Kbps 924 Kbps
Noise Margin 12.3 dB 13.0 dB
Line Attenuation 31.0 dB 17.0 dB
Output Power 19.5 dBm 11.9 dBm

**Buyasta** · 19th February 2011, 10:37

Originally Posted by cowpoos

System Up Time 00:02:28:59
ADSL Speed (DS/US) 4544/800 Kbps
LAN IP Address 192.168.1.1
Default Gateway 202.180.81.32
Primary DNS server 202.180.64.10
Secondary DNS server 202.180.64.11

Firmware Version 3.30j
Boot Loader Version 1.0.37-0.6.8
ADSL Driver Version A2pB021g.d19b
Wireless Driver Version 3.91.41.0 (Wireless is enabled)
Wireless BSSID 00:1B:9E:60:18:C4
Ethernet MAC Address 00:1B:9E:60:18:C1
USB MAC Address 00:1B:9E:60:18:C2
Memory Size 4MB Flash / 16MB SDRAM

something to do with this stuff??

Yup, this line just here: "ADSL Speed (DS/US) 4544/800 Kbps"
So you're connected at 4.4megabit downstream, 800 kilobit upstream.
That's a decent enough speed for ADSL - depending on what hardware is in your cabinet, the maximum speed ADSL is capable of is 12 or 24 megabit, but the potential speed rapidly drops off the further you are from your cabinet.
Essentially what you should do is check what the downstream speed is any time you're having speed issues - if it's significantly lower than normal, try rebooting your router to force a reconnect, and if you're still getting slow speeds, you may want to contact Slingshot.
Another thing you can try if you don't feel like waiting on hold for upwards of an hour is unplugging all your devices from phone jacks for 15 minutes and then plugging them back in - this should cause a port reset on your DSLAM, and may resolve some problems (I can't guarantee this will work, I've seen some people saying that NZ ISP's have this disabled on their DSLAMs, but I have been told to do it by a Slingshot CSR at least once).
If you do decide to ring them, ringing on a cellphone will get you through *much* quicker - generally about 5-8 minutes compared to 1-1.5 hours on a landline.

**cowpoos** · 19th February 2011, 10:41

Originally Posted by Buyasta

Yup, this line just here: "ADSL Speed (DS/US) 4544/800 Kbps"
So you're connected at 4.4megabit downstream, 800 kilobit upstream.
That's a decent enough speed for ADSL - depending on what hardware is in your cabinet, the maximum speed ADSL is capable of is 12 or 24 megabit, but the potential speed rapidly drops off the further you are from your cabinet.
Essentially what you should do is check what the downstream speed is any time you're having speed issues - if it's significantly lower than normal, try rebooting your router to force a reconnect, and if you're still getting slow speeds, you may want to contact Slingshot.

yeah we always try rebooting router...unplug everything in house....talk to slingshot [usless proposition] the speed test I ran this morning first this results were:

Last Result:
Download Speed: 45 kbps (5.6 KB/sec transfer rate)
Upload Speed: 169 kbps (21.1 KB/sec transfer rate)
Latency: 33 ms
Jitter: 0 ms
Packet Loss: 0 %

and that was on slingshots own speed test...and now its running at 1.02mbps for the first time in about a month...it used to be 2.5mbps??

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