Very unsatisfied with dealership

deonleroux · 30th June 2011, 12:08

Hi guys.

I have dealt with pretty much all the dealers in the Wellington area at some stage and found that in general they were all pretty good.

Until now. I have been totally smoked by the Motomart dealership in Lower Hutt.

Before you deal with them:

- Make sure you just cannot get what ever it is you are looking for elsewhere. this is your best chance of being happy with them
- if you absolutely have to deal with them, make sure they give you everything in writing. They change their story so often, and never in your favour!
- Make sure they give you quotes before hand for any work they will do, otherwise you will have a surprise in your bill!!

Everyone for themselves, but I know I will never deal with them again.
Anyway, happy biking!

D

**Str8 Jacket** · 30th June 2011, 12:10

So, before you hurridley logged onto Kiwibiker to start this very important thread did you raise your concerns with Motomart at all??

**Crasherfromwayback** · 30th June 2011, 12:14

Dude...talk to Pat, he's a pretty approachable fair guy.

**White trash** · 30th June 2011, 12:16

Something I've found in my years of working at bike dealerships is that customers are critters for dropping their bikes off for a service with the instruction "Just do whatever else needs sorting." then shitting themselves upon sighting the bill. Just saying is all........

**imdying** · 30th June 2011, 12:17

blah blah moan moan with no details to substantiate equals a weeks red rep for you!

**Maha** · 30th June 2011, 12:18

Originally Posted by White trash

Something I've found in my years of working at bike dealerships is that customers are critters for dropping their bikes off for a service with the instruction "Just do whatever else needs sorting." then shitting themselves upon sighting the bill. Just saying is all........

....but you are absolutely right.......just this once though

**allycatz** · 30th June 2011, 12:18

Personally I always found their servicing pretty good....mind you was going out with one of them at the time

**Str8 Jacket** · 30th June 2011, 12:19

Originally Posted by allycatz

Personally I always found their servicing pretty good....mind you was going out with one of them at the time

What "type" of service are you alluding to young lady?!

**Crasherfromwayback** · 30th June 2011, 12:20

Originally Posted by allycatz

Personally I always found their servicing pretty good....mind you was going out with one of them at the time

Wrong sort of servicing...this guy is complaining about getting fucked.

**allycatz** · 30th June 2011, 12:20

Originally Posted by Str8 Jacket

What "type" of service are you alluding to young lady?!

OOPs wrong thread IYKWIM!!!!

**Str8 Jacket** · 30th June 2011, 12:24

Originally Posted by Crasherfromwayback

Wrong sort of servicing...this guy is complaining about getting fucked.

and not enjoying it!

Originally Posted by allycatz

OOPs wrong thread IYKWIM!!!!

No no, this is the right thread!

**cheshirecat** · 30th June 2011, 12:35

Dropped mine in for an emergency puncture repair a few weeks back and they did it right away, cost was what they quoted and reasonable - not a service situation I know but if it ever needed workshop servicing I would take it to them if they weren't my local.

**Bender** · 30th June 2011, 12:48

Always got to be suspicious when a person's first post is to bag a dealership.

**monkey99** · 30th June 2011, 12:55

I made the same mistake... but the other points made AGAINST you were also fair...

If it really was a bad service experience... then do provide details and do talk to the owner before you take it to the streets, give them a chance to put things right

I made the mistake of being a critter but thought I had been clear.. I WAS WRONG to make that assumption so I CARRY THE BLAME! (and cost

)

But these points are still valid, if your a new customer or don't trust a shop:

Before you deal with (any of) them:

- Make sure you just cannot get what ever it is you are looking for from a trusted or refereed shop .

- if you absolutely have to deal with them, make sure they give you everything in writing. They change their story so often, and never in your favour!

- Make sure they give you quotes before hand for any work they will do, otherwise you will have a surprise in your bill!!

My lesson cost about $2.5k and while I now acknowledge I should/coulda/woulda done a lot more to avoid the circumstance... I'll never be going back to shop in question. Since that experience I have spent about $8k on the bike with another shop, for specialist tuning work, I'll ride to Palmy.