Time is money

[DEATH_INC.]

Shit, I went to a Mag and Turbo shop,

There was your mistake.....

[Smifffy]

What do you expect? Don't you realise that there is a recession on? Businesses don't have time to go running around after customers. Running around after a $250 sale would just nickel and dime them into the poorhouse. They've got to spend their time wisely, arranging finance and working capital and all that other MBA stuff. They need to be able to funnel all of that borrowed capital into their family trust so that when they file for bankruptcy those stinking creditors won't get a cent of it, except for maybe what they can auction off a slightly used company beemer for.

I recently got a guy around to give me quote for some work on the house, in the order of 16k worth. Despite me telling him 4 to 5 times what I wanted, and him saying "yeah, yeah" he didn't quote anything like what I wanted. Funny thing is if he'd simply quoted what I wanted, my first question would been, "when can you start?" Getting what I wanted was more important to me at the time than what it would have cost. Since it was all so hard I have been rethinking the plan and may go for something worth half as much.

Fucking recession, making it bloody hard to find decent suppliers/tradesmen.

[Smifffy]

The Manager
Harvey Norman
Rotorua

Dear Sir,

Over recent weeks I had been considering upgrading my electronic gadgets, and your company's 'Game On' mailer helped to sway my decision. Naturally I compared prices with other suppliers, such as Noel Leeming, who had certain items cheaper, but felt that given the range of items I wanted, Harvey Norman offered the better overall value to me.

I visited your store today, just before midday, and found the stand with the tablets on display. Whilst the sales staff attended other customers, I worked out how to turn the tablet on and access a few of its' features. After a short while I then approached the mobile phone selection and started browsing. After browsing some more I approached the salesman at his desk behind me and asked about the Galaxy S smartphone, which he told me was no longer stocked. I was able to point to the listing on page 3 of one of the 'Game on' mailers stacked on his desk. He agreed that $699 was a good price, and checked inventory again. He told me that he would need to order the item in for me. I said that in that case I would like him to review the price as the Noel Leeming 'Game day' mailer had them for $599 and there was one on the shelf. I told him that I was also interested in the Acer tablet and would prefer to get everything from one store.

He checked his computer again, and conferred with his colleague then advised me that if Noel Leeming had one on the shelf at $599 then I should get it as that deal was too good to be true. I accepted this advice, as I am aware that every business has a different cost structure.

I then walked over to the tablet section and asked him what he could tell me about the tablet on display. He pointed to the label and said “It is whatever the sale label says: $799” and walked away. Somewhat taken aback all I could say was “okay.....”.

As I left your store and walked past him, just to clarify, I asked him “So you aren't interested in selling it to me then?”

He said “We are in business to make money, not to give stuff away for nothing,” to which I replied “You didn't even want to show it to me.”

Please find attached a copy of my sales docket from Noel Leeming at 12:13 pm for the aforementioned items, and the additional upsells:

Acer 3G 16 GB tablet
Acer B/tooth Keyboard
Caselogic 10” attache
Acer screen protector
Samsung galaxy S phone
1TB portable harddrive

Please note the price of the phone, apparently this was too good to be true. To be fair the customer service in Noel Leeming left somewhat to be desired as well, but stopped well short of being insulting. I'm not sure what Noel Leeming's margins are on these products, but I do know what percentage of the bottom line your salesman brought in from me today.

When my wife and I next have coinciding days off work, we intend to purchase a new phone for her as well. We are also currently remodelling our kitchen and are looking for a new cooker and possibly a new refrigerator to go with our recently purchased microwave. Are you able to recommend any stores in the area that may provide both good value and good service and not just a focus on making money?

I look forward to your reply.


Sincerely

Smifff

[Gremlin]

Perhaps they never received your email?

My email would not have gone straight to spam or junk because I am on thier mailing list.

Incorrect assumption. You know me... I am one of the "nerds". My clients have mailing lists, and they have nothing to do with the processing of incoming emails which are done in two completely separate places.

[Brian d marge]

pay me money and I will teach u fellas how to make money. I learned it of this fella


but on the plus point if you change the galaxy s for HTC I also bought the same , acer tablet 1 tb portable ...and the cover

I like the tablet very much, ( Linux is heading towards the ARM chip , and will make me a very happy chappy

STephen

[Maha]

Perhaps they never received your email?


Incorrect assumption. You know me... I am one of the "nerds". My clients have mailing lists, and they have nothing to do with the processing of incoming emails which are done in two completely separate places.

Maybe they just thought I was a...''tyre kicker''....maybe they never received the email....maybe I am just being to hard on company that, just a few weeks prior, we spent $1600 with.
All good which ever way, I have a new helmet and the trader I dealed with was brilliant.

[avgas]

Time isn't money.

If time were money light would go faster depending on what bulb you bought.

[Maha]

Time isn't money.

If time were money light would go faster depending on what bulb you bought.

Interesting, I swiped at a bug last night while cooking tea, it was hovering around the flouro light in the kitchen. I hit the light and the bulb fell to the floor....I was expecting the loudest of bangs but no, it stayed in tact.
Bulb ressesion?

[imdying]

I tried, twice, to spend $15k at Harvey Norman (Christmas last year). Mike, I think it was, a salesman at Moorehouse in the electrical department, managed to fob me off twice. Couldn't help me sort out a deal, couldn't sell me a video camera because it was 'another department' (what because for $15k of TV you can't sort the paperwork out you lazy cunt?!?). I only went back a second time because my original salesman was away the first time. Well, he wasn't there the second time when he said he would be, and fucking Mike comes to serve me. Well what a fucking tosser, I basically threw money at him and he would/could not help. Another KBer was with me, he was astounded also.

Fortunately Quaran at PowerStore Max was able to help. Sure I got so much stuff off of him it took three hours to figure out everything I wanted (and I still went and changed specs the next day ), but he bent over backwards to make sure I got what I wanted. Was a good Christmas.

[avgas]

Interesting, I swiped at a bug last night while cooking tea, it was hovering around the flouro light in the kitchen. I hit the light and the bulb fell to the floor....I was expecting the loudest of bangs but no, it stayed in tact.
Bulb ressesion?

Russian bulbs explode you if you break them

[Smifffy]

Is the capability to write a basic business communication a requirement to be a manager anymore? I think that this supposed recession is a direct result of the media manipulated preceding alleged "skills shortage". Businesses hired morons and they have led the economy to this.

I received this reply from HN today:

Hi Mr Smith,

My name is (edited out by me) the Manger here at Harvey Norman Computers Rotorua, first I would like to apologise for the poor salesmanship received in our store this is unacceptable and will be dealt with serious consequences.

Shame I never had the chance to rectify the issue before the purchase at Noel lemming. Hopefully a second chance is possible with future purchase. We receive at lot of great compliments in our store for outstanding service. We made a mistake with this sale.

I hope one salespersons brain explosion wouldn’t tarnish our relationship between yourself and Harvey Norman

If I can be of any service please feel free to contact myself via email, in person or phone more than happy to help.

Again sorry for letting u down today Mr Smith.

Ps. Sales person will receive extra training in sales and the area of communication.


Regards


Straight up cut & paste apart from editing the names to protect the incompetent.

[Brian d marge]

Is the capability to write a basic business communication a requirement to be a manager anymore? I think that this supposed recession is a direct result of the media manipulated preceding alleged "skills shortage". Businesses hired morons and they have led the economy to this.

I received this reply from HN today:

Hi Mr Smith,

My name is (edited out by me) the Manger here at Harvey Norman Computers Rotorua, first I would like to apologise for the poor salesmanship received in our store this is unacceptable and will be dealt with serious consequences.

Shame I never had the chance to rectify the issue before the purchase at Noel lemming. Hopefully a second chance is possible with future purchase. We receive at lot of great compliments in our store for outstanding service. We made a mistake with this sale.

I hope one salespersons brain explosion wouldn’t tarnish our relationship between yourself and Harvey Norman

If I can be of any service please feel free to contact myself via email, in person or phone more than happy to help.

Again sorry for letting u down today Mr Smith.

Ps. Sales person will receive extra training in sales and the area of communication.


Regards


Straight up cut & paste apart from editing the names to protect the incompetent.

If that is the quality of a business letter , run , run for the hills

it made me laugh though , brain explosion! , but the use , of "u" in any for of communication other than between friends is heresy

Sackings at dawn , thats what I say !!!

Stephen

[Scouse]

I sent an email to an Auckland company enquiring as to the stock availabillity of a particular item I wish to purchase.
The email was sent on Wednesday the 10th (last week)
I have still yet to hear back from them...
Was having a bit of a sift through TM on Friday, came across the item was looking to buy. They had other styles also from which to choose.
I enquired about a different style, but they didnt have a size that would fit..they answered my question within 30 minutes.
Back to my original thought of purchase.
''Do you have this in stock and in my size''?
Less than two hours later I had an answer..yes they do.
Out came the credit card and the item will be here within seven days.
When (and if) I finally hear back from the Auckland company, I will explain to them as to why I am no longer in need of thier assistance in this matter.

Mark this sounds like you are shopping for a strap on

[Maha]

Mark this sounds like you are shopping for a strap on

..I had to Steve, you wouldn't give my one back...

[Katman]

Interesting, I swiped at a bug last night while cooking tea, it was hovering around the flouro light in the kitchen. I hit the light and the bulb fell to the floor....I was expecting the loudest of bangs but no, it stayed in tact.
Bulb ressesion?

That's nothing special.

Years ago I knocked a full 750ml bottle off a chest high rugby club leaner onto a thinly carpeted floor with the bottle hitting the floor so square, it hit and just stood there. 5 seconds later the neck of the bottle erupted. I probably got to enjoy half of it.