Time is money

[Maha]

So I walk into this shop October 29th to get a repair done to my Revit Jacket (waist strap) which I dont expect to pay for, as it was only months old.
Whilst there, I ask about a ''that'' helmet I want..and order/pay for, a venture grab handle.
All happy...I leave.
I have to chase up the jacket repair a week later (which was going to take 2-3 days)...all good, I am still waiting to hear about ''that'' helmet....
Forward to Dec 1st...still no sign/word on the grab handle which I paid for on Oct 29th.
I call them to enquire.
They call me back and inform that it was never ordered!

I tell phone man that we have spent around $2000 in the shop this year and would not like a $31 sale to stop me ever stepping into that shop again..
He is onto it and will have the part delivered without cost...(like I was ever going to pay for that)
Blood/Stone?

[avgas]

Is the capability to write a basic business communication a requirement to be a manager anymore? I think that this supposed recession is a direct result of the media manipulated preceding alleged "skills shortage". Businesses hired morons and they have led the economy to this.

I received this reply from HN today:

Hi Mr Smith,

My name is (edited out by me) the Manger here at Harvey Norman Computers Rotorua, first I would like to apologise for the poor salesmanship received in our store this is unacceptable and will be dealt with serious consequences.

Shame I never had the chance to rectify the issue before the purchase at Noel lemming. Hopefully a second chance is possible with future purchase. We receive at lot of great compliments in our store for outstanding service. We made a mistake with this sale.

I hope one salespersons brain explosion wouldn’t tarnish our relationship between yourself and Harvey Norman

If I can be of any service please feel free to contact myself via email, in person or phone more than happy to help.

Again sorry for letting u down today Mr Smith.

Ps. Sales person will receive extra training in sales and the area of communication.


Regards


Straight up cut & paste apart from editing the names to protect the incompetent.

Should have replied.

"No worries homy, U n me are all goodn the hood"

[Smifffy]

Should have replied.

"No worries homy, U n me are all goodn the hood"

You are probably correct. Instead now, when a HN ad comes on the tv while I'm watching (rare) I say "Fuck you, Harvey Norman". Sometimes I tend to say it out loud at work too if the radio ad comes on. Most people around know why.

Fuck it. I'm over rewarding bad business with my money.

The guy who fucked me around for a house lot of double glazed tinted windows, after I accepted his quote, is probably wondering when he is going to see me again. The guy who cost thousands more but who is doing what I want done is here to install them on Tuesday.

Believe it or not, the fuck around guy actually forgot to come and do a final measure after the quote was accepted. After he then extended delivery by 2 months I told him how disappointed I was, and asked him to expedite the order. I told him to cancel the order the following day. His reply: "That's ok I haven't ordered the aluminium yet anyway".

I had accepted the guy's quote on 21 September and at end October - when the windows were meant to be installed, he told me how he had forgotten about the job, and that delivery wouldn't be before the end of December "since the gas line is broken".

Nek minnit

Other crowd delivers windows on Tuesday.


Fuckwits.

[Brian d marge]

Ive only got one thing to say





Stephen

[Grubber]

I do all the e-mail inquiries at work, and it can be real easy to forget to reply. You look at the e-mail, then lodge and inquiry with the supplier (or go off to check on it) and then you get interrupted etc (I do a lot more than just answer e-mails) and you simply forget. Shit happens some times.
Or it could be I'm just shit.

I agree! I am answering calls and emails all day long and they can become all too consuming at times. It's very easy to struggle with a reply when your being inundated with calls and emails from all directions. Not done on purpose but it does happen form time to time.

[Maha]

The grab Handle turned up today, six and a bit weeks from initial order date...well, it went across the road but it finally made it here.
I will add it the bike later and go for a ride, see how the handle handles...find somewhere out of town to have tea tonight..

[Macontour]

Bad service is always frustrating and yet the companies often wonder why they struggle to make money! We all work hard for our $$$$ and we don't need to get mucked around when we want to spend them.

One year ago I was looking for a flat and one real estate agent walked out of the office when I was filling out the application after telling him I was interested in the place I had looked at. He said he had had a hard day(don't we all) and since it was 5 pm he was off home and just leave the application on his desk!! Im still waiting to hear from him.

The second agent I dealt with told me a house was available to move in. I checked it out and it was still halfway through being redecorated. I told her it wasn't anywhere near ready but I was really keen and needed to know if it would be 2 days or 2 months. She said "I haven't even approved your application yet".

Still waiting to hear from her too.

Needless to say I dealt direct with a Landlord who had a sign out the front of a house, and signed up that day. Obviously agents make too much money to look after(potential) customers.

On a better note I had awesome service last week from Wiri Automotive Electrical Ltd at 121 Plunket Ave in Manukau, Auckland. Kevins a good guy. Heres the story.

Had the family in the car 9:30 last night coming to Auckland from Whitianga and my headlights, low and high, went out midway between Hikuai and Kopu. Checked all fuses etc then called AA. Mechanic arrived pretty quickly and checked all fuses etc with no joy and decided that the switch on the indicator arm must be stuffed. He jury rigged a wire from Alternator to give me one low beam headlight and I got home near midnight.

Called Mitsubishi today to check cost of switch/indicator stalk: $500 for the combo(must get indicator and wiper stalk together, go figure!!) and it has to come from Australia.

I called Wiri Automotive Electrical Ltd after looking at their website with the intention of getting them to check it and rig me up some switches on the dash because the cars only worth $2000 and I wasn't going to spend $500 just to turn the lights on.

Kevin told me to just bring the car over, they would check it out and if he couldn't fix it there and then they would rig something up so I could get by until it could be fixed properly.

I turned up and one of the guys stopped what he was doing to check it out after I told him what the mechanic had done.

He found a dodgy relay that had appeared to be working but wasn't completing the circuit, an easy miss in the dark at the side of the road. They ordered one in for me on a one hour courier. I went back later to collect it. Kevin plugged it in and checked the lights worked properly and $55 later I was on my way.

Awesome to tell me to just call in, great that he said they would get me sorted one way or the other, I didn't have to go back next week to pick the relay up, he checked the problem was sorted, I expected to have to pay a couple of hundred if they had to put extra switches or a 2nd hand unit in and it was only $55 all up.

I reckon I got a great deal from an honest business.

They do ALL sorts of Automotive Electrical. They had a few cars there, a digger, a large Mobile home and they also do motorcycles.

They are at 121 Plunket Ave, Manukau, just South of the new Motorway.

Phone 262-2660