That must be a real pisser ay. Innocently buying something from a so called honest vendor and it not turning up or finding it doesn’t work. That really sucks.
Hypothetically, It could be worse though. Imagine the following scenario for instance:
What if the item wasn't $31 and was say...er...$1895.00 and when it turned up after 9 weeks (and not 3 or 4 as promised) it was poorly designed , manufactured , not to specification and is basically fucking useless.
Imagine then, that when you raise the problem, the vendor gives you a line of bullshit about solutions and denies all responsibility for any of the problems with the product and blames you for the specification. You send the product back for checking but he still denies responsibility and basically covers up and lies about the cause. He has your $1895 and you, as a paid up customer, can go and get fucked. He only offers a replacement which you have to pay for. That would be worrying... and rather unfair don’t you think ?.
Being desperate to salvage something from the total loss situation you face without taking legal action, imagine you eventually agree to pay a further $800 to get a replacement product that actually does what was promised in the first place on condition the vendor delivers when he says he will (4-6 weeks) so you could use it when you want it. Maybe you can get a few bucks back by selling the first item. So, knowing you’re being screwed, you suck it up and pay up and wait.....
When 6 weeks pass you ask what’s happening and get told "It will arrive when it arrives and we will do no more for you" .... so you wait some more and then some more and then some more.
At 10 weeks you get pissed off being screwed by him and give him 2 weeks notice of cancellation if he doesn't deliver. Nothing happens. At 12 weeks you cancel the order and get your money back from Visa and take the bastard to court to recover the cost of the first product which is about as much use as a chocolate teapot or to get a product which will actually do what was promised.
In the meantime the vendor himself writes defamatory remarks about you on a well known internet forum whilst daily portraying himself as a whiter-than-white honest purveyor of fine wares to all enthusiasts. Slagging off competitors and promoting his own products at every turn. It seems whilst you’re a prospective customer, you’re a mate, a bro, a dude and a fellow enthusiast. Once you become one of his legion of dis-satisfied, pissed off customers you are a nothing but an irritation to be abused publicly and dealt with by contempt. His high pretence to customer service only goes as far as the cash hitting his bank account. After that, his interest in you extends only as far as future sales, not in fixing his fuck ups.
Meanwhile, he quietly convinces his bank to give him back the $800 and attends the court hearing and says nothing about it. The court rightly orders him to swap the poorly designed and manufactured product he supplied in the first place for something less defective free of charge. So there is some justice then…..
But he knows he still has the $800. He just has to stay quiet about it. Just imagine the smug feeling he has. Probably the same sort of achievement a pick pocket feels when lifting your wallet from your pocket.
A few weeks after the swap takes place, your own bank comes back and asks you for the $800 which has been debited from them by his bank... and when you take that matter up with the vendor himself, guess what ? He denies all knowledge of it. So, you will probably have to drag his ass back in to court again to enforce the order you got and prove the truth….. again. That is what it takes it seems.
So, you might advise anyone thinking of buying from a trader like him to go to a local, reputable shop with decent customer service and buy a product made by an actual reputable brand. A product which has a meaningful guarantee, is available immediately, is value for money, has no design or manufacture faults, and can be used straight away. In other words, everything which buying a product from a poxy online trader is not. That is something which you might deeply regret you should have and could have done in the first place.
You might avoid any dealings with such a vendor in future and surely it is fair to warn fellow enthusiasts about him and the way he operates as you might with any dodgy brand. ….. hypothetically of course.
Kharma... great concept, but not enough of it about.
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