Good service vs bad service. Stories?

**Katman** · 15th June 2013, 10:13

Originally Posted by Crasherfromwayback

Ok. Well how 'bout you tell us exactly what you do for a living...and for who?

Do you mean after his own failed business?

**Crasherfromwayback** · 15th June 2013, 11:17

Originally Posted by Katman

Do you mean after his own failed business?

Yeah. And maybe a bit about that too then!

**pzkpfw** · 15th June 2013, 11:44

Just got a WOF at TSS RedBaron. (Lower Hut)
Dealt with 3 people ...
Service person re: WOF.
Sales person (Susan) re: trade-in value of my bike.
Sales person re: gloves.

For what it's worth, I practically bought the gloves just because all three of them treated me so well. I'm not even going to bother using the internet to see how much I could have "saved" on-line.

I generally choose shops to go to by how well or how badly I feel I've been treated. I don't need my arse kissed; but don't need it kicked either.

**Crasherfromwayback** · 15th June 2013, 11:52

Originally Posted by pzkpfw

Just got a WOF at TSS RedBaron. (Lower Hut)
Dealt with 3 people ...
Service person re: WOF.
Sales person (Susan) re: trade-in value of my bike.
Sales person re: gloves.

For what it's worth, I practically bought the gloves just because all three of them treated me so well. I'm not even going to bother using the internet to see how much I could have "saved" on-line.

I generally choose shops to go to by how well or how badly I feel I've been treated. I don't need my arse kissed; but don't need it kicked either.

That's the story!

**Old Steve** · 15th June 2013, 15:11

Couple of years ago when I was still on my Hyosung GV250 learner cruiser I had a little learner moment and my bike laid down in a car park. Broke the clutch lever. At 2.30 on a Saturday afternoon.

I rang Moto City and asked if they could help me as I had a ride I wanted to go on the next day. I got a lift over there, and they took the clutch lever off a trade in Hyosung Comet they had on the forecourt and loaned it to me for the weekend. The parts guy was disconnecting the Hyosung lever while the sales guys were wheeling the other used bikes on display inside.

I ordered a replacement level for a Suzuki Intruder that day (The GV250 is a close copy of the Intruder, the part fitted perfectly) and they had it there Tuesday. I dropped the Comet back in when I picked up the new lever.

They were always helpful there at Moto City, Mt Maunganui

**Bassmatt** · 15th June 2013, 16:54

My stator and subsequently my battery died on a ride around lake Rotorua a a couple of months back.
I rang Patterson O'Connor motorcycles hoping they would help me out, I've never had anything to do with them previously.
It took them about 20 mins to turn up with a trailer and take my bike back to their workshop, and when there the mechanic pretty much dropped what he was doing to check out my bike and give me a dignoses.
They then quoted me ridiculous prices and wait times (3-4 weeks) for new parts (not blaming them for this). I sourced my own second hand parts which they happily put in for me and when I got the bill I couldn't believe how cheap it was, including a negligble charge for rescuing me off the side of the road.
I wouldn't hesitate to recommend them and as I am equidistant from Tauranga and Rotorua, chances are I will use them again in the future.
Thumbs up to Patterson O'Connor Motorcycles, Rotorua.

**Katman** · 15th June 2013, 16:57

Originally Posted by Crasherfromwayback

Yeah. And maybe a bit about that too then!

I'm sure it was someone else's fault.

**Crasherfromwayback** · 15th June 2013, 17:00

Originally Posted by Bassmatt

I sourced my own second hand parts which they happily put in for me and when I got the bill I couldn't believe how cheap it was, including a negligble charge for rescuing me off the side of the road.
I wouldn't hesitate to recommend them and as I am equidistant from Tauranga and Rotorua, chances are I will use them again in the future.
Thumbs up to Patterson O'Connor Motorcycles, Rotorua.

Awesome to hear!