Cellphone question. Help

[hellokitty]

Extended warranties are where the sales guy makes his money... In most instances the Consumer Guarantees Act gives similar protection.

I recently purchased a new Motorola phone which stopped working on day two. I returned it to Telecom, who sent it off free of charge to have technician assessment, repaired (or replaced), but provided me with a loan phone for the period it was away. It turned out to be a fault with phone, and new phone supplied without question.

I got a phone from Parallel Imports and it kept turning itself off and the battery was mental too - the guy swapped it immediately for a different phone that in his opinion was a much better phone (and he was right)

Moral of the story: Don't buy from Noel Leeming...

Hope you get it sorted Ladydragon - NL ought to know better than that. I'd be yelling at them by now and threatening legal action as well.

Lol - don't buy from Dick Smith either - I took my laptop in and they told me that I would have to pay for them to look at it and that a laptop is a disposable item and why did I think it should last for a year anyway! It was under guarentee as well.

[hellokitty]

wait til I have pms and I will go in and rip them a new ass

[p.dath]

Noel Leming are terrible at honouring their extended warranties. I helped someone out a while ago where the shop outright refused to honour the warranty.

Their warranty exceeds the consumer guarantees act minimimum requirements, and I took along a copy of the warranty to speak with the store manager.
http://www.noelleeming.co.nz/shop/cu...400098B2B.html

I made an appointment to meet with the store manager, in their office. During that meeting I explained what I wanted:
* the history of the fault, and why their warranty clearly covered the issue.
* That I wanted the device replaced or a full refund
* A response within 7 days, or a claim would be lodged with the disputes tribunal.
The store manager refused on the spot. He said that no matter what the warranty said, they would not be exchanging the device or giving a refund. I said I stand by the terms of what I have stated, and he has 7 days to respond or action would be taken. He told me he handles cases like this all the time and we would loose. Basically the manager tried to be as intimidating as much as possible.

About 2 days later the store manager rung back and offered store credit to the same value as the item purchased. I was inclined to refuse the offer, but I was helping someone else out, and they wanted to take the deal, so we did.

[Edbear]

Are you sure it is not just in 'sleep' mode?

That's a good point. Are you sure it's actually turning off? I have an iPhone that has a power/screen saving function and it appears to switch off after 1min, (which is the time I set it to do so), But I press the home button and slide the screen to unlock, (I can set a passcode too if I want). So it could be a programming issue.

I may be totally wrong of course..

[yungatart]

That's a good point. Are you sure it's actually turning off? I have an iPhone that has a power/screen saving function and it appears to switch off after 1min, (which is the time I set it to do so), But I press the home button and slide the screen to unlock, (I can set a passcode too if I want). So it could be a programming issue.

I may be totally wrong of course..

That's what mine does, but to the untrained eye it looks like it is switched off!

[Edbear]

That's what mine does, but to the untrained eye it looks like it is switched off!

Love your sig!

[hellokitty]

That's what mine does, but to the untrained eye it looks like it is switched off!

My phone has this side switch to turn it on from sleep mode and everyone that tries to use it, uses the main menu button which turns it on for 2 seconds then it goes back to sleep again. Drove me insane when I first got it, luckily a random child in the house showed me.

[Usarka]

+1 for teh CGA.
+1 for Noel Leeming are wankers at trying to weasel out of warranty issues.

The cell phone repairer charges Noel Leeming, and they are trying to make you wear the charge, even though under the CGA you should not have to spend any money to get a faulty purchse rectified. To be fair, a large percentage of cell phones get sent for repair when they are water damaged or user error, but.....


Make a note of every time it happens, date + time etc. Read the manual to make sure it's not something you're missing. Talk to someone who's technology savy to make sure you're not doing something wrong. Then tell Noel Less-morals-than-a-serial-killer Leeming that the phone is faulty and you want a refund under the Consumer Gaurantees Act, and that you do not have to pay for them to confirm that it is faulty. If they agree and say have a replacement tell them to stick it sideways up their arse and show me the money.

[hellokitty]

You would think (or hope) that there might be some helpful child working at Noel Leemings that could have a quick look at the phone to see if you are doing something wrong? It could be something so simple, but as they can't be bothered to even look at it, how would you know? Obviously there is no customer service or care.

I guess there is no accountability, I see this where I am working at the moment - a large group, where no one will help anyone else, and the patients are a "pain in the ass" to the reception staff. It doesn't matter to them because they get paid no matter what. They are so far removed from the financial side of things that they don't care how much money is coming in. When I ran the company where I was previously, I was involved in every aspect and worked hard to get the money in. The customers are the people that pay the wages and in the large businesses, people lose sight of this.