FC Moto

[Bassmatt]

Well, thought I would update the status on my order I made on 19th of Oct, 2012. Have not received it yet. Sent an email last week and no response. Sent another email yesterday and....I will let you guys read it. WTF?

************************ My Message ****************************************
Hello, I placed an order on 19/10/12 for a set of Alpine Stars one-piece leathers. Do you have an expected delivery date? I was planning on moving to a new location soon and was hoping to have received them by now.

Thanks,


************************ FC-Moto REsponse ***************************
Dear Customer,



please efor waiting. We don´t have receive the Helmet. Could we offer you an similar helmet?



Mit freundlichen Grüßen/ With kind regards



Sabrina Mejewski

FC-Moto Team

Do you not have a tracking number, or has it not even left the shop yet?

[wasiler]

Do you not have a tracking number, or has it not even left the shop yet?

No tracking number, has not left the shop, they don't know the difference between leathers and a helmet. Have not received a response from the most recent email I sent. I think they are trying to tell me they don't even have the leathers in their possession. I am starting to get suspicious of their motives.

[Bassmatt]

No tracking number, has not left the shop, they don't know the difference between leathers and a helmet. Have not received a response from the most recent email I sent. I think they are trying to tell me they don't even have the leathers in their possession. I am starting to get suspicious of their motives.

That email looked like an automated type response to me.
You could try phoning them ,pretty sure someone there will speak english.
You may have omitted it from the copy of your email that you posted on here but you need to give them an order number and a bit more detail, they probably sell lots of "Alpine Stars one-piece leathers."

[wasiler]

That email looked like an automated type response to me.
You could try phoning them ,pretty sure someone there will speak english.
You may have omitted it from the copy of your email that you posted on here but you need to give them an order number and a bit more detail, they probably sell lots of "Alpine Stars one-piece leathers."

The original message I sent had the order number, date I ordered and description of the leathers, size and color. Yeah, I think you might be right about it being automated. I was going to try and call them tonight. I also sent them another email in English and German (thank you Babel Fish). Don't know what I sent but, we will find out I guess. I guess the most irritating part for me is that that did not inform me that they did not have it in stock. It has been over a month and I only find out they don't have it was when I contact them.

[catharsis]

I placed an order on the 15th of this month and after reading some of the replies here about delays etc I thought I would start chasing them now to make sure they're onto it.
I ordered pants, jacket, boots and gloves for around $1300 NZD and at the time of order their site said everything was in stock.
I got a reply yesterday that said that they're just waiting for the boots to come in from A*'s so they can ship the whole order. The boots are expected within a week. I will email them again to chase them after the week has passed.
I think with places like this you sometimes have to hound them but so far I'm happy enough with the service. definately worth it for the hundreds of dollars saved over buying it all here.

Once this order is complete I'll probably get more from them.

[sugilite:Me]

I placed an order with them for a spidi back/chest protector and it was out of stock. they emailed me asking if I wanted to wait the two months for it to come back in stock. I really wanted it, especially at the price! It duly arrived last week, and I did not have to chase them up. So I'm real happy with the 3 orders I put in and received.

[catharsis]

Is that the defender?
https://www.fc-moto.de/epages/fcm.sf...lectSubProduct

Was thinking about adding one of these to my order while I wait for the boots to get in. After seeing it for $500 at Motomail you can't really argue the $200 saving!

[wasiler]

Is that the defender?
https://www.fc-moto.de/epages/fcm.sf...lectSubProduct

Was thinking about adding one of these to my order while I wait for the boots to get in. After seeing it for $500 at Motomail you can't really argue the $200 saving!

I think I am beginning to see where the problem is here. If you go to their website originally in German it states, "Gewünschte Grösse/Farbe nicht mehr lieferbar!" for that back protector. When I translate that it is "Desired size / color is not available anymore!"... However,when you click on the English flag to read the page in English, that notice disappears.

As for my leathers, they said they are to ship this week. If I don't hear from them, I will hunt them down again.

[sugilite:Me]

Is that the defender?
https://www.fc-moto.de/epages/fcm.sf...lectSubProduct

Was thinking about adding one of these to my order while I wait for the boots to get in. After seeing it for $500 at Motomail you can't really argue the $200 saving!

Yes it is, I saw it won a comprehensive back protector shoot out. I could not be more pleased with mine, was glad they did one in my size too. The mag test also said one day all back protectors would have breast plates, I'm a believer.
Funny thing is it replaced my 25 year daianese mach1 model!

[catharsis]

How did the sizing go for you? I'm 185cm and would fit into the longest length size they have for the medium. Would be really annoying if it was too long though.

[sugilite:Me]

I'm 197 cm's so went for the longest one. It was a little shorter than what I thought it would be.

[catharsis]

Well I just got highly complicated on them so lets see how they handle it.
I changed the boots on my order from the 2012 SMX plus to the 2013 gore-tex SMX plus and also added the spidi defender.
I only sent the request last night so will be interesting to see how it goes.

[catharsis]

So I saw my order status turn to "viewed" (whatever that means) so I thought that if I want to change my order I had better get in touch quick, so I called them tonight and got it all changed over the phone. Damn good service. Looks like the new 2013 gore tex boots aren't in stock so it will be another week waiting but that's fine with me.
Great service so far from these guys.
The guy spoke great English and was very pleasant to deal with.

[wasiler]

received another email for my order stating that my order will ship this week. Woo hooo! wait, this is what they said a week and a half ago too. oh, my order was viewed on 19/10/2012 for an item that STILL states it is in stock on their website.

[catharsis]

Ouch! What the hell? I'm sorry that had happened to you man. I wonder if it was their supplier dicking them around in their ETA to FC.

The first part of my order is now being tracked by NZ post and showing as in the air between DE and NZ.
No idea on the boots and gloves, they were expecting those to come in this week or next week from A*s.
Will call them Friday morning their time to chase them. I've found being proactive with them to be great.

Hope you get a tracking number email soon man.