1. Yes - its called "buying the work"........it'll all come out in the VARIATIONS
2. I wish. Wankers keep coming back.
3. Nah more Nationals stance of "THEY STARTED IT FIRST!!!, I simply argued back".
4. They expect fairy dust out of my arse and I expect to never have to work another day in my life. Somewhere in between we compromise - which means both parties lose something.
Reactor Online. Sensors Online. Weapons Online. All Systems Nominal.
i thought i would contribute to let u know i too get the same "customer billing" issues as you all do. i had a customer saying they were not happy paying a small amount of my time to see if the concept they want to use would work or not. I like the customer so it was nothing to do with angst. It is my type of work (database stuff with some web servicing probably) so it wasnt an issue of the complete unknown. But it is integrating data that we designed and serve with a web service done by a third party. In fairness I thought it would be better to be UPFRONT and say to them I need some time to have an initial look into it.
This way, if they cant be bothered paying a small amount for an initial review, would the customer even pay the full cost? most probably not.
If they willing to pay the time upfront and it turns out to be a major job - at least both customer and technician can cut losses before it blows out.
Hey, if someone has magic dust up their deployment zone and can do everything in 5 minutes (usual ranting from boss or customer) then they are most welcome to it. Im too old to bow down to that type of crap pressure anymore.
Flame away.
Update: I did the same approach for another customer recently and they have approved the research time. As we all and should understand, all customers are different and even the same customer will have an on/off day.
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