TelstraClear T Box Thingy...

[Pussy]

At least your puter connection is working, Paul!

[gsxr]

Sorry Paul
I assumed you were on cable but obviously you are relying on a transmitter which is different.
You are obviously on the Homeplan as opposed to the InHome plan
My bad

[BMWST?]

Wierd.....

They told me it was a system outage but I guess its maybe just a Kapiti one...

Feck.... What really pisses me off is that I want to watch some stuff ive recorded. its all right there on the box which is plugged into the telly and yet I can't watch it???? Thats screwed UP!

..sky was off for long periods last night....rain fade they call it.

[Kendog]

..sky was off for long periods last night....rain fade they call it.

Not for us.

[Paul in NZ]

RIGHT - grumpy old man hat today!!!!


FFS - this just gets worse and worse... How do these guys get away without being pinged by fair go or something???

Ever since we 'upgraded' to a T box there has not been a week that it has not failed and as a result we have had zero television. We can't even watch programes we have recorded and are stored locally on the box! Last friday (23rd March) we were without it all day and most of saturday morning before it managed to reset itself. No worries we hired some movies... (more expense although they were all bloody good)

Last friday our internet access also failed. It was off most saturday (came back briefly sat evening), died again sunday morning, came back sunday afternoon and was dead again this morning.

We ring the 0508 number to enquire - we get repeatedly cut off (as in disconnected). I finally get through sat morning (30min wait time) and get a message that some customers are experiencing slow access to overseas sites... Fuck off - I can't even get onto the net so I press on and eventually get told it is a problem with my network??? (um really???) I apparently need a visit from a technician and after a minute or two I'm told he will come on thursday 29th... What??? A week without internet???? Seriously??? I could swap providers in less time than that!!! And then I need to take a day off work for a visit I probably don't need because it will be sometime on thursday? (note that the call centre tech didn't look at our line or do anything ie he already knew they were having network issues but wasn't going to admit it) The modem was sending and not getting an acknowledgement.

Typically our mothly bill is $150 to $180. On top of that we now need to hire movies if we want to be sure we can watch something on our TV on a friday night (typically our retreat to the cave night) Thats a LOT of money and surely we can expect better than being disconnected and palmed off with weak excuses and inaction.

Seriously? Do they actually want us as a customer?????

[Kendog]

Seriously? Do they actually want us as a customer?????

I was a loyal TCL customer for 10+ years.
Only reason we switched was a result of moving to a non cable area over a year ago.

But since then MySky and Vodafone ADSL Internet have been a perfect faultless experience.

I think the time has come to provide them the ultimate feedback and leave.

p.s. When I left TCL, they continued to charge every month for the next 3 months. Each month I rang they said they had now disconnected the service and I would not get charged anymore. Once they finally stopped charging I also had to convince them to refund the overcharged costs
The trick is to ring them as soon as the call center hours start in the morning, that way someone in NZ answers as the overseas call center has not opened yet.

[Paul in NZ]

I just emailed them from work.... Its less stressful than actually talking to them.

I just can't figure out how they get away with it.....