Got a new phone today - help!

**Taz** · 15th February 2012, 19:39

I bought a Sony Ericsson Xperia Active today. I am having trouble setting up the WiFi. It can locate the neighbors wifi signal but not ours. When I put in the ssid and password etc of our wifi it comes up saying out of range. Any ideas people?

**steve_t** · 15th February 2012, 19:44

Is your router not broadcasting the SSID?

**Taz** · 15th February 2012, 20:36

Originally Posted by steve_t

Is your router not broadcasting the SSID?

I'm not too smart when it comes to stuff like this but the other 3 computers and my partners motorola defy have no issues connecting to it?

**Gremlin** · 15th February 2012, 21:04

What type of security is on the wireless? WEP is older and some of the new stuff doesn't support it. WPA/WPA2 is the standard now...

**steve_t** · 15th February 2012, 21:13

Originally Posted by Taz

I'm not too smart when it comes to stuff like this but the other 3 computers and my partners motorola defy have no issues connecting to it?

So, on your partner's Defy, when you search for available wireless networks, does it display the name of your router? But not on your SE phone?

**Taz** · 15th February 2012, 21:27

yes thats correct.

**Taz** · 15th February 2012, 21:34

Originally Posted by Gremlin

What type of security is on the wireless? WEP is older and some of the new stuff doesn't support it. WPA/WPA2 is the standard now...

its wpa .

**steve_t** · 15th February 2012, 21:49

Jump on to the router via your computer and check if the channel is set to 12 or 13 which is outside the normal range. Failing that, backup your phone and do a factory reset

**JimO** · 15th February 2012, 21:49

just use the neighbours they wont mind

**TrentNz** · 15th February 2012, 21:50

When i first got my smartphone i accidentally set the language to Norwegian or something..
talk about trying to find the setting to change it back to english...