A big difference should be the intent, these people clearly had no intent of paying. It's not like the petrol wasn't upto their standard so they had a dispute about the price, they just straight up had no intention of paying I call that theft.
after all where do you draw the line? someone walks into harvey normans for a laptop, staff member grabs 1 for them, they don't like the price & take off with it, should that too be a civil dispute???
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