Telstraclear: Opinions?

[curly]

I'm thinking of switching to Telstraclear. I'm wanting to know if they're any good? or not.

cheers

[pete376403]

Great if you can get cable. Dunno about ADSL

[steve_t]

One of my staff changed to Telstra after having no end of problems with Slingshot. All good so far...

[sil3nt]

Had no problems with Telstra when we were with them.

[SMOKEU]

We've had Telstra cable for about the past 5 years. It performs pretty damn well and we've never had any issues with it. Bloody expensive though. This is about the usual speed we get which is awesome for online gaming and porn downloads:

[Hitcher]

I'm thinking of switching to Telstraclear. I'm wanting to know if they're any good? or not.

cheers

You're unlucky enough to live in the Fecking Provinces(TM). Your TelstraClear experience will be a provincial one: no fibre optic, no high-speed broadband, no T-Box. You'll be unlikely to get much more than the Evil Empire can offer, perhaps some slightly sharper pricing on Jurassic Period teleco technology and services.

[TrentNz]

Telstraclear - fast as fuck
telecom - shit
woosh - dont even go there

[jim.cox]

I wanted broadband

We used to have TelstraClear at work, and I have one of their green fibre joint boxes right outside my gate.

So I tried to get connected - emails were ignored, phone calls likewise

This is apparently not uncommon - customer service is something TelstraClear are not good at. Cheek out the Telstra forum at Geekzone for more horror stories of poor service. Try ringing their helpline - how long do you wait?

In the end I gave up on the useless twats and went with Telecom - and I am very hapy with that choice

[Edbear]

We have been with TCL for about 10years? Only ever had good service and good pricing by comparison with others. The plan I'm on is not available from the others and suits us fine. Eventually we'll get HSBB but can't really complain about the broadband we get here. What you haven't experienced you don't miss, I guess.

[Scuba_Steve]

TelstraClear are good as long as you never have to use their helpdesk (which I haven't yet)*

*I'm on TelstraClears "inhouse" experience

[placidfemme]

I'm with TelstraClear, only just. They emailed me and said my broadband has been activated but still have no phone line and no modem. Hopefully should be all go by Friday!

[steve_t]

I'm with TelstraClear, only just. They emailed me and said my broadband has been activated but still have no phone line and no modem. Hopefully should be all go by Friday!

LOL. So do you have to pay for your broadband for the few extra days that you can't actually use it?

[slofox]

customer service is something TelstraClear are not good at.

Agreed. Some time ago I wanted to reassign an existing T_Clear landline from one user to myself. I phoned them several times. Never got a person, always an answering machine. "We will get back to you soon." Bullshit. After three days, many messages from me and no reply from T-Clear, I phoned Telecon. All done over the phone in 10 minutes flat. With very good pricing.

Eventually T-Clear did bother to get back to me. I told them they were too fucking slow to take up my offer of business so go to hell. The girl actually agreed that their customer service was crap. How good is that?

[Paul in NZ]

Ha ha.... T clear have always sucked with customer service and they are dodgy as with some of their hardware. They roll it out knowing it has thousands of warts n pimples but they get away with it cos they aint Telecom which seems a bit unfair really.

When it goes its pretty good and the contractors are generally OK to. We have stuck with them for ages and are generally happy as long as we don't have to contact them and accept that the bill is always wrong. Just email them and they will do something eventually. Its as funny as but its just always been like that.

Example - We were with Telecom but responded to a Tclear letter box drop about their services (ie 'would you like to know more?")

That sat morning one of the kids came in saying 'Dad theres 2 guys digging up our front lawn..." WTF... So these 2 clowns with a thrusting machine are happily banging a conduit down our fence line.... erm "OK - but I says, you do realise I haven't signed up or even know anything about your services don't you???"

Feck - their faces said it all - bye bye piece rate for that morning so they got on the phone (borrowed my Telecom line) and we got the paperwork sorted including disconnecting Telecom....

An hour later they have poorly screwed a wonky box onto my house next to the solidly mounted telecom one. "Sweet - whens the internet hooked up?" "Oh nah mate they answer - we don't do house wiring n connecting we just do thrusting and box mounting" OK says I - whens he coming - dunno mate they will let you know.... HOW? You just disconnected the fuckin phone... OH!

3 weeks later Vicki calls in a panic. Some fuckwit wants to nail a white conduit to the front wall of our brand new cedar home.... I have too he wails, your house is on a concrete slab - no shit sherlock we told you that on day 1 so fuck off you aint ruining my new house says Vicki - go through the wall and up the inside of the garage like a normal person... Nah mate - we don't cable the inside of the house... (translation - he is supposed to but can't do it within an economic time for his contracted piece work so fuck off buddy) After 3 other guys come and then drop off a coil of too short coax for me to do it we get sick of it (phones still off btw) and raise holy hell. They finally send a real linesman / installer around and he has it done neatly in 30mins. Tie it to the back of a drain pipe up the soffit, across the ceiling cavity and down to where it needs to be.... 2 days later we are connected....

After that - we had to rest the modem a billion times (they had network issues but never admitted it) but eventually fixed it. Now we have T Box which can be really good and really horrible but when it craps out - don't bother calling unless u have an hour to spare. Of course then theres no record of any faults with our box is there.... (of course not - we can never reach you - aaaarrrggghhhh!)

But usually everything works great.....

[SimJen]

Im on telstraclear at home and have had no problems in 10 years of them!
Only have my phone and dialup with them though as I live in the wops.
Always helpful when I ring up too.
Through work I've dealt with pretty much all of them and had problems with everyone bar Telstraclear!