That comment is somewhat off the mark.
Fuel terminals run floating suction lines, with low point drains taking care of the settled out solid contaminants and water.
At the servo it's similar, the suction line isn't on the bottom of the tank but a little ways up. Regular sucking out of low points deals with crap and water. Basic filters on pumps feeding the bowsers, but yep very small contaminants will always have the chance to get thru. Change the fuel filter on your own vehicle as per manufacturers' idea and all is good.
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