NEW Triumph Trophy for 2013

[Geeen]

I know of a few people who have had trouble in the past with TNZ the importer/distributor and I know Hitcher got a raw deal with Aprilia issues. But lets no tar all the Triumph bike shops with the same brush please. No complaints from me that's for sure. I'm on my 3rd Triumph now, covered over 100,0000km collectively on them and consider the brand very reliable and not had to wait for any parts.

Actually I must live in an alternate universe because I have owned many bikes, covering most brands, and dealt with numerous Dealerships over 36 years and think we are bloody lucky with the quality of bike service we get here.

Let me give two Triumph examples.
2004 WMCC sold me an America. First day running it in near Fielding and the battery terminal snapped off. It was 5.40pm. Ring WMCC, they ring Anza who had closed but got two mechanics to stay on until I limped at 5kph to shop. Welded terminal enough to get me home, no charge mate, it's a favour to WMCC. Next day, WMCC fit new battery.
Only fault I had with my 675 was at 20,000km odd the rectify died * I had a weekend away planned and they couldn't get the part from Auckland in time so Motorad borrowed the part off a second hand 675 on the showroom and swapped it back a few days later. No cost, no delays to me.
* Triumph fixed this on later models by relocating the rectify away from the exhaust.

Shit can happen with any product. It's the putting right that counts (wow, who said that?)

Well said. I've had nothing but good from Hamilton Motorcycles, my local Triumph dealers. Even when my bike decided to have a lie down in a parking lot, service was awesome.

Sent from my HTC One X

[Flip]

It's not the dealer I have the problem with, my issue is the thieving kunts at Triumph NZ (IMHO).

[carbonhed]

Never had any problems with my 675 or the Triumph dealers.