Slingshot

[SMOKEU]

I currently have TelstraClear cable broadband, but I managed to find a better deal with Slingshot who will do 100GB per month for $50 + another $10 since we have our phone line with Telstra and don't want to change the phone company. I called up Slingshot and they said there are no extra charges above that, and the broadband speed is as fast as the line will allow. Have any of you had any experience with Slingshot?

I live in a residential suburb of Christchurch, but I've never had ADSL at this address so I don't know how fast it will be since it depends on the wiring, distance from exchange etc. I'm not really worried about speed as much as ping, since I do a fair bit of FPS online gaming I need a low ping, which TelstraClear provides. I'm getting a ping of around 20-25ms to the ON3 BF3 servers at the moment, so do you think ADSL will increase that time by much compared to Telstra cable? I'm looking at this here http://www.slingshot.co.nz/internet

[Akzle]

WxC/ xnet is fastest terrestrial bb. FLS (sound liek what u'v got) and GB for GB best value (was 5 years back anyway)
plus there's no way in hell they're ever going to f*ck you for pirated content or "unreasonable bandwidth", unlikely to get rate capped, everyone at their call centres/tech support are stoners and usually playing COD at work. (but good at what they do).

singshot were dicks last time i was dealing with them, i wanted dial up, then they wanted to charge me 200$ for connection etc, i told them to GTFO, they sent me bills and reminders for about 3 months (without having actually provided any service)... after probably 5 emails from me telling them they hadn't actually done anything they could bill me for they stopped sending them. no appology, not "sorry our automated system blah blah".
a55holes.

i don't know whether i should add to my "pissed off with aucklanders" or start a new "pissed off with asians" - 3 stores today where the asian attendants have been rude or hardly spoken english, or given me the wrong damn thing, while nodding and saying yes yes yes [it's the right thing].
wtf. maybe i have to start buying stuff online =S (but i hate paying extra for RD >< ! cnutty!

for what it's worth, PB tech, CRTNZ and Advanced computers in penrose.

[ducatilover]

There are a lot of mixed opinions on Slingshot, I've been with them at 4 or 5 different addresses on differing plans and each time they've been great to me and the interwebz has always been fast enough for anything I can throw at it.

[iYRe]

Having worked in Slingshot's network operations (Callplus), I can attest to the quality of the network.

However, cable does have a better ping time.. its symmetrical bandwidth (the same up and down), where ADSL is not. Speed is dependant on upstream as well as downstream. Clog up the upstream pipe and your downstream will suffer..

For gaming, cable is rawk.

[marmel]

Do yourself a favour and head over to www.geekzone.co.nz.

There are sections dedicated to all the major players including the ones mentioned above.

Personally after being a member at geekzone for 5 years or so I wouldn't even consider xnet or slingshot, too many issues over the years with crap speeds which is often a lack of bandwidth.

The only three I would give my business are Telecom, Vodafone or Telstraclear cable if you can get it. I would also consider Snap if I was going to run with naked broadband.

[iYRe]

Do yourself a favour and head over to www.geekzone.co.nz.

There are sections dedicated to all the major players including the ones mentioned above.

Personally after being a member at geekzone for 5 years or so I wouldn't even consider xnet or slingshot, too many issues over the years with crap speeds which is often a lack of bandwidth.

The only three I would give my business are Telecom, Vodafone or Telstraclear cable if you can get it. I would also consider Snap if I was going to run with naked broadband.

haha, yeah geekzone.. where wannabe geeks try and tell the actual geeks what's broken in their own networks..

Slingshot has something like 50,000 ADSL customers (at least it did a couple of years ago.. probably more now). Probably 100 of them even have accounts on geekzone.. same goes for all the major ISP's.

I'd trust geekzone for actual intelligent comment like I'd trust KB for advice on, well.. pretty much anything. (geekzone is the ISP version of KB.. alot of what is said there about stuff is truly ignorant - actually network engineers who know their stuff avoid places like that like the plague..(mostly because they are busy making stuff work and not wasting their time talking to noobs)).

[SMOKEU]

TelstraClear is giving us 40GB a month for around $65, and 40GB is nowhere near enough. The service always has been excellent in the 5 or so years we've been with them, and I rung up Telstra today and said that Slingshot will give us over double the data cap for around $5 less per month, and I asked them to match it for the same or a similar price, but they said no. Fuck I hate data caps.

[MOTOXXX]

i use slingshot, dont expect the same quality of internet as telstra cable. their call centre is terrible to say the least.

its a cheap oversubscribed service. ive never had any massive issues but you get what you pay for.
i do love the plan im on - it doesnt exist any more. and can easily get a good 250gb of data down a month..

[tigertim20]

we have been with slingshot for ages. they do cheap internet, and when its workin, its good as gold.
however.
when something isnt going well, you're properly fucked. By far the worst customer service Ive ever had. on more than one occasion their incompetence has driven me to the point where Id have stabbed some cunt who worked for slingshot on sight - they are fucking awful.

If you can deal with that, they are good in all other areas

[iYRe]

Its weird, because I have been using slingshot (despite working there and leaving) since 2006, and in that time I have had 3 outages caused by slingshot.

Whilst working there in the early days we had huge problems with telecom's interconnections. We would quite often be reporting DSLAM outages to them long before they even knew about it..

9 times out of the 10, with the larger ISP's the issues are outside of their networks. They have so much inbuilt redundancy that a major customer effecting outage should be extremely rare.

(note, I also worked at telecom (14 yrs including working on the original ADSL project), ihug, and maxnet) so I do have some experience).

[bogan]

we have been with slingshot for ages. they do cheap internet, and when its workin, its good as gold.
however.
when something isnt going well, you're properly fucked. By far the worst customer service Ive ever had. on more than one occasion their incompetence has driven me to the point where Id have stabbed some cunt who worked for slingshot on sight - they are fucking awful.

If you can deal with that, they are good in all other areas

+1 to that.

The bonus is they do reimburse for downtime.
The downside is there is enough of it that it is worth getting a reimbursement

[SMOKEU]

Would a Slingshot customer please ping at least 1 of the following IP addresses and let me know the ping:

203.97.27.203

203.97.27.199

203.97.27.200

203.97.27.201

203.97.27.202

It would also be good to know what part of NZ you're in and if you're rural or not.

[Bald Eagle]

for comparison heres a telecom paraparaumu beach result

rtt min/avg/max/mdev = 33.264/33.987/36.381/0.732 ms

[Oblivion]

With all the experiences that Friends and family has had with slingshot, although, their plans are brilliant for massive internet usage households, like a few of their rivals, customer service was poor.

Had a friend who rang up slingshot to ask about why her internet was getting slower. The reply she got from them was "Not our problem".

Its good. Up until you have to deal with CS.

[iYRe]

PING 203.97.27.203 (203.97.27.203) 56(84) bytes of data.
64 bytes from 203.97.27.203: icmp_seq=1 ttl=122 time=6.79 ms
64 bytes from 203.97.27.203: icmp_seq=2 ttl=122 time=7.71 ms
64 bytes from 203.97.27.203: icmp_seq=3 ttl=122 time=6.73 ms
64 bytes from 203.97.27.203: icmp_seq=4 ttl=122 time=7.47 ms

--- 203.97.27.203 ping statistics ---
4 packets transmitted, 4 received, 0% packet loss, time 3005ms
rtt min/avg/max/mdev = 6.739/7.179/7.714/0.426 ms



PING 203.97.27.199 (203.97.27.199) 56(84) bytes of data.
64 bytes from 203.97.27.199: icmp_seq=1 ttl=122 time=7.20 ms
64 bytes from 203.97.27.199: icmp_seq=2 ttl=122 time=6.70 ms
^C
--- 203.97.27.199 ping statistics ---
2 packets transmitted, 2 received, 0% packet loss, time 1001ms
rtt min/avg/max/mdev = 6.703/6.955/7.208/0.265 ms


PING 203.97.27.200 (203.97.27.200) 56(84) bytes of data.
64 bytes from 203.97.27.200: icmp_seq=1 ttl=122 time=7.11 ms
64 bytes from 203.97.27.200: icmp_seq=2 ttl=122 time=7.14 ms
64 bytes from 203.97.27.200: icmp_seq=3 ttl=122 time=7.30 ms
^C
--- 203.97.27.200 ping statistics ---
3 packets transmitted, 3 received, 0% packet loss, time 2002ms
rtt min/avg/max/mdev = 7.110/7.185/7.302/0.083 ms


PING 203.97.27.201 (203.97.27.201) 56(84) bytes of data.
64 bytes from 203.97.27.201: icmp_seq=1 ttl=122 time=7.21 ms
64 bytes from 203.97.27.201: icmp_seq=2 ttl=122 time=6.72 ms
^C
--- 203.97.27.201 ping statistics ---
2 packets transmitted, 2 received, 0% packet loss, time 1000ms
rtt min/avg/max/mdev = 6.721/6.969/7.218/0.262 ms


PING 203.97.27.202 (203.97.27.202) 56(84) bytes of data.
64 bytes from 203.97.27.202: icmp_seq=1 ttl=122 time=7.26 ms
64 bytes from 203.97.27.202: icmp_seq=2 ttl=122 time=6.73 ms
^C
--- 203.97.27.202 ping statistics ---
2 packets transmitted, 2 received, 0% packet loss, time 1001ms
rtt min/avg/max/mdev = 6.737/7.001/7.265/0.264 ms



I'm on slingshot naked (yes, I am wearing clothes)