Ixon gear, no warranty support

[Bender]

Just wanted to let people know that the Ixon importers do not stand by the warranty on their gear.

Zip failure on a jacket, worn about 5 times, and they have refused to repair it.

Think twice about buying their gear.

[Zedder]

Just wanted to let people know that the Ixon importers do not stand by the warranty on their gear.

Zip failure on a jacket, worn about 5 times, and they have refused to repair it.

Think twice about buying their gear.

What did they actually say?

[Katman]

worn about 5 times

But when did you buy it?

[steve_t]

Disputes Tribunal. They're in breach of the Consumer Goods Act. Either that or write to the Commerce Commission

[Crasherfromwayback]

Disputes Tribunal. They're in breach of the Consumer Goods Act. Either that or write to the Commerce Commission

You know this how having not seen the jacket/zip in question?

We had a customer here recently screaming blue murder about the zip on his rather expensive genuine Harley jacket fucking out. Threatening all sorts of lovely things. We told him to chill out and present the jacket to us for inspection.

Upon seeing it...it had been totally butchered and abused, and was without doubt 100% owner/operator abuse.

Did we replace it? Sure. But only to keep the peace. Not all people will/be able to do that most of the time...or simply not feel the need.

[steve_t]

You know this how having not seen the jacket/zip in question?

We had a customer here recently screaming blue murder about the zip on his rather expensive genuine Harley jacket fucking out. Threatening all sorts of lovely things. We told him to chill out and present the jacket to us for inspection.

Upon seeing it...it had been totally butchered and abused, and was without doubt 100% owner/operator abuse.

Did we replace it? Sure. But only to keep the peace. Not all people will/be able to do that most of the time...or simply not feel the need.

Nah, of course not, but what constitutes abuse of a jacket zip? Trying to do it up on a guy that's 5 sizes too big for the jacket? I can't think of any other situations where a zip would fail after wearing a jacket 5 times without it being a manufacturing defect. And as you have rightly pointed out, replacing a zip and keeping a customer happy should be a no-brainer - even if they buy a different brand of jacket next time, they'll still hopefully come back to you because you looked after them.
If it is abuse, the OP will get told that in DT anyway

[Crasherfromwayback]

Nah, of course not, but what constitutes abuse of a jacket zip?

In the instance I was referring to, not having the teeth lined up correctly and getting a set of pliers or similar onto the tab of the zip and trying to force it shut actually bending the tab and tearing out teeth.

[Katman]

Anyone remember this thread?

http://www.kiwibiker.co.nz/forums/sh...ght=thor+boots

[Crasherfromwayback]

Anyone remember this thread?

http://www.kiwibiker.co.nz/forums/sh...ght=thor+boots

For sure...

[steve_t]

In the instance I was referring to, not having the teeth lined up correctly and getting a set of pliers or similar onto the tab of the zip and trying to force it shut actually bending the tab and tearing out teeth.

Ah, right. I hadn't thought of that because I couldn't imagine anyone in their right mind doing something so stupid. There is no warranty for stupidity

[Crasherfromwayback]

Ah, right. I hadn't thought of that because I couldn't imagine anyone in their right mind doing something so stupid. There is no warranty for stupidity

In 25 odd years you'd be amazed what I've seen.

[ducatilover]

Be interesting to know the full story.

I had a zip fall off the joining thingy for my two piece Qmoto kit. Did even bother writing in because I kind of fell off wearing that gear even though the zip falling off may have been unrelated...

[skippa1]

Disputes Tribunal. They're in breach of the Consumer Goods Act. Either that or write to the Commerce Commission

perhaps burning them at the stake or removal of their toenails with pliers would be appropriate before we know all the facts, see any pics or have any real dialogue and/or rebuttal from the other party. Its a really good idea to launch into ruining peoples reputations and livelihoods without a grasp of all the facts cause what the fuck....its not us aye.

You know this how having not seen the jacket/zip in question?

We had a customer here recently screaming blue murder about the zip on his rather expensive genuine Harley jacket fucking out. Threatening all sorts of lovely things. We told him to chill out and present the jacket to us for inspection.

Upon seeing it...it had been totally butchered and abused, and was without doubt 100% owner/operator abuse.

Did we replace it? Sure. But only to keep the peace. Not all people will/be able to do that most of the time...or simply not feel the need.

Anyone remember this thread?
it was funny
http://www.kiwibiker.co.nz/forums/sh...ght=thor+boots

[Bassmatt]

perhaps burning them at the stake or removal of their toenails with pliers would be appropriate before we know all the facts, see any pics or have any real dialogue and/or rebuttal from the other party. Its a really good idea to launch into ruining peoples reputations and livelihoods without a grasp of all the facts cause what the fuck....its not us aye.

Yes, I see they have just filed for bankruptcy since the op.

[gammaguy]

Ah, right. I hadn't thought of that because I couldn't imagine anyone in their right mind doing something so stupid. There is no warranty for stupidity

one thing i learned during years in business

never underestimate the publics capability for creative stupidity